Rated 1 out of 5 by BrooklynSA Horrible Front Desk Service
Great new renovation but horrible customer service. I had a friend driving through Texas and wanted to pay for them to stay at the Sheraton Gunter, I thought they would really enjoy it. After I made the reservation I called the front desk and told them that I would be paying for the hotel room with the credit card the reservation was booked under. No problem they said (after I was on hold for about 3 mins) they would email me a credit card authorization form and I just needed to send it back. I waited about half an hour and still had no email, the reservation was for the next night. I finally called back and got the CC auth form. My friends finally arrived into town and they had a late late check in (2am) so the hotel charged them for two nights. FINE! No problem, but then I get a call from my friends saying not only have they been charged once but they have been charged TWICE! I was supposed to pay for this reservation, this was a gift and I made it very clear to the front desk that this was a very special occasion. When I call the hotel, I understand things happen, they slip through the cracks but it's the way the mistakes are handled that make a place a one star or a five star. Five star hotels make mistakes but their employees are trained to handle them. After being passed around for a few minutes from person to person finally I talk to Melissa C at the front desk on Tuesday, June 10th at 6pm and she says "oh yes..they were charged for two nights, there isn't anything I'm authorized to do" But if I'd like to call back some other time I can talk to the revenue manager Cindy Cassias. I told Melissa that I had spoken to several front desk agents over the phone and was know wondering where all my personal information I sent them was? My credit card number, address etc? She finally agreed to check the front desk email and found my email. It had been sitting there in the in box. Melissa also mentioned that there had been no notes in my reservation and no mention of a credit card authorization. It will be easier for me to transfer money into my friends account that to wait for the Sheraton Gunter to figure this situation out. She did say she could refund the purchase and then charge my card, like a huge mistake had not just taken place. Not only was I embarrassed that my friend had to have these charges on her card, thinking the room (that turned into two nights) had been taken care of but I was embarrassed I put her in the Sheraton Gunter. Melissa was flippant and offered no help what so ever. She only offered what I could do to. Like call back at a later time. Mistakes happen…but training your staff on how to handle them is what makes a huge difference.
June 10, 2014
Rated 2 out of 5 by Hamp63 Parking fees high!!!!!
We were there for a anniversary celebration which was held at the hotel. Due to having two small kids and a lot of luggage/gowns/tuxedo, we needed to valet park. Other parking was across A busy street. Even though my brother and his wife were paying a large amount for the reception/dinner there, no compensation was given in reduced valet fee. It was $30.00 a night. There were a large number of family staying there so some reduced valet parking could have been given. Also, cable went out in my room. I called and notified them. Over 3 hours later it still was not working and had to call again.
June 9, 2014
Rated 5 out of 5 by PETERMEX VERY NICE SHERATON HOTEL
Best location in downtown San Antonio ,with walking distance for cafés, restaurants, mall, Riverwalk,etc... Professional staff . They just renovate most areas, like the lobby, restaurant and bar, Club Floor and Platinum SPG lounge, and rooms. Remember that is a 100 year hotel, with a lot of history behind the walls. Good rest and sleep quality.
June 4, 2014
Rated 4 out of 5 by jetsetter2014 Interior
We have stayed at the Gunter in the past and really liked the stained woodwork. Painting all the woodwork white really changes the character of the hotel and in my opinion, not for the best. There were areas blocked off that were available before. It was a little disappointing. Maybe the hotel is still in remodel mode.
June 3, 2014
Rated 5 out of 5 by Flygirl44 Great Overall
Good customer service. Clean comfortable rooms. Good location.
June 2, 2014
Rated 5 out of 5 by Princess895 Awesome Stay
Great stay. The location for our stay was perfect. Everything that we wanted was in walking distance. We will definitly be staying here again on our next visit.
May 29, 2014
Rated 5 out of 5 by PETERMEX FANTASTIC SAN ANTONIO HOTEL
The Gunter is a Great Hotel with a superb location in downtown San Antonio, near everything, including the River walk. Houston street is the one with restaurants and cafés , just in front of the Majestic Theater.
The new lobby make a nice contrast withe the old school luxury hotel atmosphere. More than 100 years of history. Very good bar and hotel restaurant The Market, with terrace.
If you reserve a Club Room the best ones you can use the Club Lounge, and Oasis for relax and drinks, with a nice tv and more.
The Staff is very Professional and friendly. The rooms are not big but very clean and with all the amenities you need for a fantastic rest and accommodation.
Mr Cook the GM and all the staff and managers are doing an excellent job so every guest have a fantastic experience in the Gunter my Home in SA. Old School and nice Texas Atmosphere.
May 26, 2014
Rated 4 out of 5 by Dalton42 Retired US Army Officer
This was the 2nd time we have stayed with you and my wife is cliniquely deaf, could not use the benefit of closed caption to watch our favorite evening shows. It was our 53rd Wedding Anniversary and my 74th Birthday and we were looking forward to staying with you because of the proximity of the River Walk and St. Marys Church services. The two technicians visited our room and said they would fix it, nothing, though I asked the desk the next am, same, nothing!
May 22, 2014
Rated 5 out of 5 by Emily290 Friendly staff
I have always been impressed with the friendly staff and the responsive valets. The rooms are always clean and tidy. The restyled restaurant was inviting. Thanks
May 16, 2014
Rated 5 out of 5 by Lala5 This hotel is so great!
Have always loved this hotel and now even more after the new remodeling they did! Everyone is so friendly here and it feels like home! Have been coming here for over 20 years!!!
May 11, 2014
Rated 3 out of 5 by GEE66 Not as advertised
I have stayed here several times this year and they have yet to get my bill correct. I have discounted parking but am charged at the higher rate. I also never see the bonus, bonus points as advertised for my account even though I am told they will do something about it. I also cant believe there are so many versions of a "free breakfast" but it still takes someone making an adjustment after I find I am billed. I w
May 9, 2014
Rated 4 out of 5 by remydog BAD MATTRESS
THE MATRESS THAT WE HAD IN OUR ROOM WAS TERRIBLE. WE DID NOT SLEEP WELL AT ALL. WAS TOOOOOO SOFT. HAVE NEVER HAD A MATTRESS LIKE THIS IN THIS HOTEL AT ALL. WE HAVE ALWAYS SLEPT WELL EXCEPT FOR THIS TIME.
May 8, 2014
Rated 1 out of 5 by TEXASGOLD CONFUSED
I AM CONFUSED WHY YOU WOULD BRING IN A NYC DECORATOR TO REMODEL A LANDMARK TEXAS HOTEL. THIS CONFUSION IS EVIDENT IN THE AMALGAMATION WHICH OFFENDED OUR SENSES UPON ENTERING THE NEWLY REMODELED HOTEL. SUFFICE IT TO SAY WE WERE DISAPPOINTED WITH OUR STAY.
May 5, 2014
Rated 5 out of 5 by Kaiserbill Very pleasant stay!
As always, everything was perfect - the desk staff were very pleasant, welcoming, and competent. The room was large, spotlessly clean, and very comfortable. We'll see you on our next trip to San Antonio!
May 1, 2014
Rated 4 out of 5 by OnlyaGoldMember Gold Members be aware
Be aware if you stay at this location and are, and I quote "only a gold member" (add smirk) you will not be afforded the luxury of visiting their, and I quote "prestigious lounge for platinum members". First in more than a dozen different Sheraton locations that we were denied lounge access.
April 30, 2014
Rated 5 out of 5 by swansea Great staff!!!
My wife and I checked in after 13 hours driving, on my 60th birthday, and your front-desk staff helped to make it a memorable birthday! She was working the evening of the 15th and is a credit to your facility, charming, professional, and welcoming. Great hotel, great location, great city! Thank you for a memorable vacation!
April 28, 2014
Rated 3 out of 5 by Lbeth Mrs
Friendly staff but housekeeping did not clean our room and bathroom.
April 25, 2014
Rated 5 out of 5 by KRIS14 MY WEDDING WAS AWESOME
STACY IS WONDERFUL . SHE MAKES PLANING A WEDDING AWAY FROM HOME A BREEZE. HOTEL IS NEWLY REMODEL BUT STILL HOLD TRUE TO IT'S SAN ANTONIO ROOTS. ELEGANT AND MY FAMILY & FRIENDS LOVED THE EASY WALK ACROSS THE STREET TO THE RIVER WALK.
April 24, 2014
Rated 5 out of 5 by travelingTrees A Secret Heaven I want to keep for myself!
A stay at San Antonio Sheraton was nothing short of divine. The warm, caring and delightfully friendly staff is the gateway to a fabulous, fresh, newly designed and renovated Sheraton. It was pure heaven to have the big city cultural attraction with a small city comfort. What a jewel, walking distance from tons of cultural attractions. Even with Fiesta going on, it was a very comfortable city to be exploring. Don't forget to try the Sheraton restaurant, food is fabulous. Location, Location, Location, fresh, crisp, lovely decor, this place is a winner!!! I will be looking at where to buy the lovely duvet and shower curtain. We will be back to the Sheraton San Antonio!!!
April 23, 2014
Rated 5 out of 5 by Rodger Amazing Staff, Pleasantly Historical Hotel
This hotel was built in the very early 1900s. They have done a great job of keeping in touch with the historical roots of the building. It is conveniently located right downtown. There is plenty of parking across the street if you choose not to go with the valet parking. If you opt for valet parking they have implemented a text based program, which makes retrieving your car extremely painless. The renovations to the lobby and club lounge are now complete. Amazing. The lobby looks great, and the club lounge is huge! This property is the best of the SPG options in town. The touch of old San Antonio and a great staff make it an easy choice.
April 23, 2014
Rated 5 out of 5 by Tricia1959 Very Comfortable!
The hotel is very nice and comfortable! The mattresses are the best I've ever slept on in a hotel, none better. The staff made me feel like royalty, very personable and friendly!
They have renovated the hotel lobby, I would like to have seen the pre-renovation still intact - just loved the "step into history" feel that it was 3 years ago when I was there. Also, the gift shop was gone. Was looking forward to aquiring a book on the hotel's history this trip.
But, overall, you can't go wrong staying here!
April 21, 2014
Rated 5 out of 5 by Mark19 Great update
it's been a year since i visited the Sheraton Gunter and i was shocked when i entered the lobby, instead of seeing the old dark wood mission style that i've become used to the lobby was a dazzling white with all new, beautiful, lobby.
Everything was fantastic I have to say though one thing that actually saddened me was in all the upgrades the hotel has gone through, the only one i thought they should have left were the old plantation shutters in the club rooms are gone, replaced with very nice curtains. Everything was very well done!
April 21, 2014
Rated 4 out of 5 by PlanoSteve Convenient & Clean
Great view of the parking lot.
April 21, 2014
Rated 5 out of 5 by Rick1369 Great Stay
The staff was very attentive and the immentities outstanding
April 16, 2014
Rated 4 out of 5 by Retired57 Nice Hotel in Great Location
You can't do better than the Sheraton Gunter for a great downtown location. Close to the RiverWalk, the Alamo and across the street from the grand Majestic Theatre. The property is older and historic so don't expect shiny and modern. The staff is very helpful and accommodating. Club Lounge services are a nice bonus. Overall this property offers good value for the money.
April 16, 2014
Rated 4 out of 5 by Slugger River Walk nearby
A well located hotel for staying near the sites in San Antonio.
April 15, 2014
Rated 5 out of 5 by SJW2014 Great Hotel for holding a conference
The staff, food and facilities were ideal for the conference I attended.
April 14, 2014
Rated 5 out of 5 by Taylor3 Wonderful location
Great location, wonderful staff and lovely building. We truly enjoyed everything about this stay!
April 13, 2014
Rated 3 out of 5 by denver80218 My recent stay
The room and staff were good. The front desk people and servers in the banquet rooms were great. The room was spacious, clean and comfortable, but had a lot of traffic noise and the Internet was intermittent - it kept stopping and making me sign in again. The banquet food itself was tasty, but the meal choices (which very well may have been the fault of the planners, rather than the staff) was repetitive over the four days and high calorie. More variety and healthier choices would have been good.
April 12, 2014
Rated 5 out of 5 by Bruce03 Conference at the Gunter
Outstanding service and food. Could not have been better.
April 11, 2014