Rated 3 out of 5 by tpx400 Could not sleep well at all
The room on the sixth floor was noisy from the outside traffic and the AC, and then my colleague told us about the incident that happened on the sixth floor years ago. This made me uneasy and there were other strange noises heard on the third night. Out of our group of twenty plus people, only two of us, both women, were offered rooms on the sixth floor and we checked in earlier. I think your staff should be more sensitive about this.
October 22, 2012
Rated 5 out of 5 by DogArt2 This hotel has great service!
The Sheraton Gunter Hotel in San Antonio has a great location downtown, a short walk from the River Walk. There's great restaurants and lots of things to do nearby. The hotel is older and has great character and charm. The staff (everyone!) at the hotel is very customer service oriented: they met or exceeded my expectations upon any request -- even offered to help before I asked :-).
October 7, 2013
Rated 4 out of 5 by GJ1988 very decent hotel
If you want to stay close to Riverwalk, this hotel is the best option. It is two short blocks away from Riverwalk. The self-parking garage is one block from the hotel's parking lot. However, the breakfast for club members is very limited. There was no hot food besides the toast. The staff worked very hard and tried their best to meet our need. It's just not enough food for the club members on a Saturday morning at a short time frame.
August 21, 2012
Rated 5 out of 5 by Lucy47 Winter Getaway
My husband and I just returned from the Sheraton Gunter Hotel in San Antonio and we were so impressed with the staff, amenities and location. Everyone of the staff were friendly and helpful. We found out some of the local places to eat from the housekeeping staff. The front desk clerk, sorry I cant remember his name made, getting around easy, even printing us directions to a local store that sold cowboy boots! The breakfast buffet was awesome and they had an omelet station that the chef would make them to order. I cant say enough about the hospitality of the staff, the beautiful historic facilities and of course the upgraded amenities like the pool on the second floor, the Club floor lounge, ( Thanks for everything Benjamin) and the Sweet sleeper beds. This was my first trip to Texas but it wont be my last. Thank You Sheraton for another fabulous stay!
February 7, 2013
Rated 5 out of 5 by Runner12 Excellent Customer Service
Big thank you to Mark @ Barron's Restaurant - he assisted in setting up our reservation for over 20 runners for the Runner's Special Pasta Bar. The waitress was great and we all loved the chef whipping up our own special pasta combinations!
November 18, 2013
Rated 5 out of 5 by Annah Beautiful hotel
A slice of old world elegance right in the middle of downtown San Antonio. We had a great stay. This hotel definitely has more of a boutique feel, and its rich history is obvious from the second you step into the lobby. Staff was very attentive, room was super comfy, and it is right across the street from the Riverwalk. This was an incredible value. We'll definitely be coming back to the Gunter the next time we're in San Antonio!
May 23, 2012
Rated 5 out of 5 by remydog exceptional
we stay here every time we visit san Antonio and as always it was great . the guest check in person, Victoria actually remembered me from my visit before 2 weeks earlier. the room was great and when visiting the bar the staff is always great as usual . it is very nice to visit a hotel where you see the same staff again instead of a lot of change over so they do remember you and you get to know them and have a great visit
May 27, 2013
Rated 5 out of 5 by TxFiddler Top Notch Customer Service
I booked two rooms for my wife and I and our children. We wanted the rooms joining but none were available. We had a king which was 4 rooms down from their double queen. We were not comfortable with this so I went to the front desk and said we would take two joining double queen rooms. After searching, they found something and we switched. We moved to the other two rooms only to find out that is was a double queen with attached lounge area that went into another room with a king. We were very pleased with this. Later that evening, while having dinner, Patrick from the front desk called and stated that we were accidentally given 3 rooms. I went back after dinner to make things right and Patrick informed me that everything was taken care of, it was their error and to enjoy our stay. Wow. It is so hard to find service like that these days. Kudos to Patrick and everyone at The Gunter!
August 19, 2013
Rated 2 out of 5 by BP49 Starting to show its age
I stayed here three years ago, and the place was in great shape. This year, I got a better, more expensive "Club Room." I was shocked to find someone sleeping in the room assigned to me. The next Club room I was given was really showing its age: apparent mold on the bathroom door; very badly-worn chairs - one with missing chunks of the fake leather peeled off; & a poorly (and unsuccessfully) patched ceiling leak.
February 25, 2013
Rated 4 out of 5 by RICJ72 Good old hotel in good location
I have read some people complaining about this hotel saying there are worn items here and some age to it. Well, yeah, it has been here since the 1800s so there will be some wear.
Being a Starwood Platinum member, I know my Sheraton hotels. This is comparable to most in terms of room decor and setup, but it also has that feel to it of an older establishment.
The lobby is very cool if you like that antiquity of it, as is McLeod's bar, located across from check-in.
The staff was very courteous both at check-in and in the lounge.
The hotel is conveniently located just about a block from the Riverwalk. Being on the edges of the touristy area, though, means some of San Antonio's seedier residents may be wandering the streets around the hotel. Shady and seedy people, but mostly harmless.
All in all, a good experience. I usually stay at the Westin Riverwalk but this hotel did just fine.
June 9, 2013
Rated 4 out of 5 by NormaC Did not meet my expectations
The room that I stayed in had two really bad carpet stains and a very old desk chair. I would expect carpet stains and torn furniture in a Motel 6 or Hotel 8 type of hotel not a reputable hotel such as the "Gunter". The bed was VERY, VERY comfortable, so at least I got really good night sleep. The staff was also awesome to include the staff at the restaurant.
September 30, 2013
Rated 2 out of 5 by Joan100 Street Noise Level Unexceptable
Don't expect to be able to sleep at this hotel. It sounded like the trucks that travel almost constantly on the adjoining road were driving through my room all night long.
November 19, 2013
Rated 5 out of 5 by CindyKY Great weekend stay!
Great location and a wonderful historic hotel. Rooms were a great size and very comfortable. Bathroom not very big but it is a historical hotel and we were not in the room that much.The staff was awesome and friendly. Exactly what I would expect from a Sheraton. Parking charges were a little steep so we just parked across the street. If you are coming to San Antonio for the history....you need to stay here.
November 8, 2012
Rated 5 out of 5 by kathe The staff at this hotel exceeded our expectations.
From the moment we drove up, the staff at the hotel made us feel welcome. Every member of the staff we encountered was Texas friendly and helpful. For example, my coffee maker didn't perk right and it was replaced immediately by the professional woman who cleaned our room. All questions were answered patiently and politely. I appreciated the green initiative and the flexible way it was applied.
July 29, 2013
Rated 3 out of 5 by traveler92101 Amenities lacking
The wi-fi in my room and apparently throughout the hotel was severely lacking. I had business to conduct and the weak signal constantly kicked me off whatever site I was on, and those weren't video or other high-demand sites either. This needs to be corrected.
Also the shower dripped, the bathroom was antiquated and needs remodeling and the towels were below average.
September 15, 2013
Rated 5 out of 5 by Oaktown301 We love Benjamin.
We had a terrific one night stay at the Sheraton. We took advantage of the gold membership lounge on the 12th floor. The gentleman that worked there was fantastic. Benjamin thanks for the great service and the laughs. See you soon!
November 9, 2013
Rated 4 out of 5 by JimS Great staff
Particularly Benjamin on the concierge floor lounge. He is a very people and customer centric person who started (and sometimes ended) our day with smiles and excellent service. We certainly were made to feel welcome in San Antonio by all the staff, but Benjamin was at the pinnacle of welcoming.
Not a hotel you want to stay at when the San Antonio Spurs win a big game. The fans have a habit of driving through the streets honking their horns for hours and every sound from the street resonates through the rooms. We were on the 11th floor and couldn't get any sleep from 11 PM when the game ended until almost 2 AM when they finally all went home.
Could use some refurbishing. The desk chair in our room was stained and ripped up to the point that we didn't want to sit in it.
A grand hotel with a rich tradition, great staff but not in the same league with some of its neighboring competitors.
June 10, 2013
Rated 5 out of 5 by Jma49 Exemplary Staff
The staff was unbelievably helpful. They all went above and beyond the call of duty in seeing that we enjoyed our stay. Michael and Benjamin were outstanding! We will definitely stay at this wonderful historic hotel again.
November 10, 2013
Rated 2 out of 5 by Bartman57 Small Room
I was put into a room that must have been a closet at some time, it was so small I could almost touch wall to wall. There was a desk and a chair that took up any spare room there might have been, the chair was torn in several places and looked like it should have been thrown out. For the price there are serveral hotels in downtown San Antonio that are better.
September 20, 2013
Rated 4 out of 5 by Muktowner A home away from home
From the hospitality of the staff NATASHA AND RON at the front desk to the attention to detail with our needs by the housekeeping staff and the invaluable assistance of our concierge, we couldn't help but be so impressed with this hotel central to most everything downtown: Riverwalk, the Alama, fine shopping and fine restaurants like Bohanan's. I'd happily recommend it and I'll be back in September!
March 2, 2012
Rated 5 out of 5 by RGVTraveler Historic hotel with great value.
We have stayed at the Sheraton Gunter on numerous occasions and always feel welcome by the staff. This hotel has "character" and is a great value compared to other downtown hotels. Access is easy. Vehicle parking is at the hotel, and you don't wait 15-20 minutes for your car which can be the case at some other hotels. The Majestic Theater is across the street, and the Riverwalk is a block away.
May 13, 2013
Rated 2 out of 5 by Yen0529 Hotel Room Expierence
* Desk chair is so close to the bed.
(agaist the bed)
* Banquest chair instead of desk chair!
* Bath tub calukings showed multiple
* Bath room window blocking (films?) has
I do have photo to back up.
November 5, 2013
Rated 2 out of 5 by Valerie22 Stunning lobby in historical hotel
The rooms/hallways need updating. The the elevators are slow, the hallway carpet is worn and faded and the original room I was given was horrible, small and dark. The meeting room -no plugs for laptops; the ladies restroom 3rd floor - too small. The food, both at the meeting and room service is very mediocore. Insufficient staff. and long delay in getting front desk or room service to answer.
April 12, 2013
Rated 4 out of 5 by sunshin018 Good location, pretty hotel, thin walls
We visited the Alamo and the riverwalk, and the hotel was perfectly located for these activities. We stayed using Starpoints, so I don't know what the rates are if I were paying with $$$.
Both Friday & Saturday night there were very loud groups that mingled in the hallways. I would suggest asking for a location as far from the elevator as possible, and use the earplugs that are provided.
February 25, 2013
Rated 2 out of 5 by AAPS2013BD Problems
Carpeting throughout (hall and room) had dirty appearance.
WiFi bandwidth was insufficient to maintain contact with my office using VPN
November 15, 2013
Rated 2 out of 5 by Markc27 Smell
Unfortunately I would not recommend this hotel. I was very disappointed to say it was an SPG hotel. Usually SPG is top quality. My room smells of mildew. My shower head didn't spray water from the appropriate nozzle, instead, it shot out from the wall. I also found trash in the room upon arriving which gives me the impression the room was not cleaned properly. Very unfortunate.
June 3, 2013
Rated 1 out of 5 by missbrown Worst Experience Ever
It was my husband birthday and we pick this hotel cause it was close to riverwalk soon as we walked in room was dirty carpet was stain old nasty bathroom. To top it off we where in the club lounge on 11th floor and in our room there where 2.00 bottle water. Pictures online was false. This hotel ruined my husband birthday never again. Rooms need to be more cleaner.
August 3, 2013
Rated 5 out of 5 by Cheermom Cheermom
Booked this hotel for our stay during a cheer competition. It was a great stay the room was huge, beds where sooo comfy. The breakfast was delicious as well as the room service. Another perk was the Starbucks!
The Concierge Steve gave us coupons each night for a special treat while sending us to great places to eat. Loved our stay:) We even left with two National Champions!
February 11, 2013
Rated 4 out of 5 by Golightly San Antonio Blues
We were in town to see BB King. When we got to your hotel (we had switched from another hotel we were not happy with) we were directed to the Club Lounge for drinks and appies, and while there a member of your staff told us about the live blues band performing on the patio. We listened to the band for about two hours before the concert, which was unexpected and much appreciated. While there we met members of the San Antonio Blues Society and other blues musicians, and really got into the energy prior to the concert.
The beds at Sheraton hotels are THE BEST and most comfortable of any hotels, anywhere. Love that. We were misinformed about the time of the continental breakfast so we missed it. I would love to see a mini fridge in these rooms for keeping water bottles and milk, which I always bring along for my morning coffee, cold. Otherwise our stay was wonderful. If there was a pool/spa we were not made aware of it.
August 23, 2012
Rated 2 out of 5 by Michael2000 Need a makeover
Has great potential. Great friendly and responsive staff, but...
1. Although I was put at the club level (12) the room feels and smells old. Emphasis on bathroom.
2. Other than the club level, no real platinum recognition nor was I offered with any platinum amenity.
Despite its age, I believ that with managerial attention and a basic makeover this could become a gem.
March 2, 2012