Rated 3 out of 5 by MarieB Mixed impression
Most premium rooms, e.g. Suites are located on the ground floor, so you get the view of a trash can or a wall if you choose to upgrade; and the club room is quite a walk around the hotel to get to from one of the suites. Staff not familiar with which suite is which, they put us in an accessible suite instead of the executive suite and the excuse was that they dont know which room is which? The walls are so thin, that even in the large suite we were able to hear people upstairs as well as next door walk, use bathroom, etc. Unfortunately, SLC does not seem to have too many decent hotels, so this may be one of the better ones?
The complimentary airport shuttle is probably the only nice thing about the hotel.
Club room is decent, but instead of protein they serve you fried macaroni and cheese. Sorry, disguisting. Breakfast selections were boring selection of carbs and tasteless eggs. We left hungry. Hopefully, we will not need to visit SLC again.
November 11, 2013
Rated 4 out of 5 by Star45 Enjoyed our stay, would have been better in a Club level room.
I would like to know what it would have taken to get an upgrade to your Club level rooms ? Every e-mail we got kept saying upgrade, upgrade & upgrade. I tried with no luck at all. I started trying any where from 4-6 months ago. If you are not going to upgrade people when they ask for it then don't keep sending e=mails to say do it. I would also like to know what it takes to get a Club level room ? I have an SPG membership , but it didn't help any.
July 1, 2013
Rated 4 out of 5 by Loli61 This hotel feels like home!
My visit to Salt Lake City was for medical reasons. I was alone and feeling somewhat intimidated about so many appointments in an unfamiliar place. The Sheraton was just what I needed - a home away from home! I walked in to a warm fire, helpful people, and a cozy beautiful room. Austin and Zach were at the front desk and helped me to get where I needed to go. They were real people who really cared about helping me. Thank you Sheraton, I'll be back.
December 15, 2012
Rated 3 out of 5 by sherkhan Good, but not great
Our stay here was fine, but nothing about the hotel or breakfast was outstanding. I have had better breakfasts at other hotels. Food was lukewarm and boring. Room was very clean and bed comfortable, but bland. I would not seek out this hotel or other Sheraton locations based on this stay. Good location for downtown SLC sites.
November 11, 2013
Rated 5 out of 5 by Sandys Staff was amazingly committed to my comfort
I travel quite a lot and I have a working service dog. Jin the evening I was ver tired and after work the van driver was so kind and took my dog for an hour walk
Then the next morning it was snowing and the hotel staff allowed me to let her run and roam in the courtyard sin pace no one was out there. This is so ubove and beyond what I would have expected!!
I will definitely try to stay at this hotel agai !!! Everyone on staff was amazing!!!
December 25, 2011
Rated 4 out of 5 by Loeber Nice hotel, nice downtown location
Sheraton SLC is a nice hotel. From the outside, it doesn't look like much; however, inside, the rooms are newly renovated. The front desk, room service, and housekeeping staff have always been quite friendly, helpful, and attentive. I also like its central location downtown.
One of the few things that I feel like they could improve on is their level of SPG recognition. We rarely get room upgrades, even when the hotel is quite empty.
October 21, 2011
Rated 4 out of 5 by TravelPro3 Very "as expected" hotel
Nice lobby and club level benefits. Nothing over the top but a good stay and good staff.
December 6, 2013
Rated 3 out of 5 by AMH2013 Forgotten Blanket
I forgot my daughter's blanket. I called within 2 hours of leaving the hotel to be put on hold, hung up on, and disrespected. I am 100% positive it is there. If it went through laundry, that is fine. However, it is my daughter's first blanket. It has a significance in our lives. To be laughed at, told I was going to get a call back and not, to have to call every day more than once in order to talk to someone is not acceptable.
June 5, 2013
Rated 3 out of 5 by EllenG Problems with Plumbing
We rented two rooms for 5 nites and had adjoining rooms so we could have help with our baby (we are relocating from east coast to SLC). Room 146 had a major leak from the ceiling above in the bathroom two days in a row. My mother in law slipped on the water. The engineer came and said he would fix it so we stayed out of the room all day. Next day, same leak, no one bothered to fix it. THey had to change rooms. Tub didnt drain.
May 11, 2013
Rated 3 out of 5 by Moab Pictures look better, actual facility is average
We stayed just a quick overnighter.. When we booked the hotel, the photos looked really nice so we chose it. The lobby is nice and the rooms were renovated nicely, but what bothered me was that there was a strange odor n the hallways and in the rooms. It was musky covered by bleach. The staff was friendly so that made up for it. Glad we were there just 1 night. I don't think I could stand that smell if I stayed longer.
July 31, 2013
Rated 4 out of 5 by hthawaii Repeat visitor
As a repeat guest (at least 10 to 15 nights per year) the hotel and staff meet my needs quite well. The staff was very attentive and made me feel at home. The rooms having been renovated a few years ago are holding up well and the bar area is quaint with good food at a fair price. JB at the front desk went out of her way in assisting me with a reservation adjustment that I have not seen at any other hotel that I have been to!
January 21, 2012
Rated 4 out of 5 by moyaroo Sheraton Standards Met +
the Salt Lake City Sheraton is not the newest kid on the block, but is a solid property well managed and situated perfectly for about anything you need in the SLC area. We could walk to City Creek for shopping, likewise the convention center and sports arena.
Reception was professional yet friendly as was the entire experience. We would stay again and will definitely recommend.
October 3, 2013
Rated 4 out of 5 by Forbusinessandpleasure Nice downtown hotel
This is a nice hotel right in the heart of Downtown SLC. Like many Sheraton's this is an older hotel that has had a nice remodel.
The hotel has always recognized my Platinum status with a suite or club floor upgrade.
They have an outdoor pool which is usable in the winter and their indoor hot tub was to crowded to get into. I guess all of the people come of off the ski slopes and want to relax in an undersized hot tub.
August 14, 2012
Rated 3 out of 5 by svw1958 Convenient to downtown restaraunts
this is an average full service hotel. Due to its size, it's difficult for the staff to really get to know you. they were very responsive to my needs, even if they were'nt able to fix them. In my instance, the TV reception in my room were very weak, to the point that many channels were unviewable. I was offered to move to a different room, which I declined. There was no attempt to have the reception in the room fixed.
June 8, 2012
Rated 4 out of 5 by idahojane Great hotel
Stayed at hotel for a convention. The staff was great! Walking distance to a lot of places. The convention room was nice and there was ice water available. Was disappointed in the fact that our hotel balcony had a view of a cinderblock wall. Our other "surprise" was that the housekeeper pointed the showerhead at the towel rack at the back of the bath tub and twice we turned it on and soaked the towels and floor.
July 1, 2013
Rated 2 out of 5 by PVBLIZ Terrible customer service and rude staff
My husband and i stayed at this property twice in a week's time. The second time we checked in, we were greeted by a very rude person at the front desk. She proceeded to give us a room that someone was already in. My husband and I walked in on a woman in bed and scared her half to death. When I called the front desk to tell her, she said, " I don't have anyone in my system staying in that room..." Ridiculous, as we told her we walked in on this woman....She kept me on hold for almost 15 minutes until my husband went to the front desk and asked for the manager..they moved us to a terribly loud room right next to the staff supply room...All in all it was a terrible experience on top of an already stressful visit to Utah based on the weather...ALso, they did a terrible job of keeping the front walk way shoveled from the snow...I fell flat on my face on the way out...UGH....
January 14, 2013
Rated 4 out of 5 by Bed59 This hotel has great comfort
The hotel has great beds but the convention food was absolutely terrible. Last year it was great so something has changed in this last year. It was suppose to get a room on a higher floor like 6 but it was 4 pm and still the room wasn't ready for me. So we took what was available on the 3rd floor. The drain in the bath tub didn't drain and after 2 times calling they finally fixed it.
September 15, 2013
Rated 4 out of 5 by Travelcouple Hotel worked for purpose
Stayed in loft room which was really clean. Staff was excellent and friendly. Only complaint would be that there were little things that got overlooked in the room. Square light falling out of ceiling, another light that was the only light over table burned out, some square panel over by porch door not put in very tight and falling out as. Again these were little things but still things that could be improved on.
March 24, 2013
Rated 4 out of 5 by carly Tina in the Executive 10th Floor Lounge
The person who checked me in did not do a good job. He totally messed up-terrible. Twice he gave me the wrong key and wrote the wrong room number down. He delayed me 30 minutes just being careless.However the woman working in the lounge on the 10th floor,Tina from Croatia, was the most pleasant and nicest person I have ever met in a Sheraton Lounge. Just wonderful! You have a gem with her. Keep her!
August 2, 2013
Rated 3 out of 5 by Ryan92262 Dated Property Updated Inside
Dull exterior in a dull and somewhat unsavory neighborhood. Motels and fast food joints surround the property and this just isn't the best part of downtown SLC.
Rooms have been remodeled and are fresh and bright.
I was told on check-in that their system indicated I had been sent an envelope and that they would find it for me. I had to remind them before leaving to try and do that. The front desk rep gave a cursory search to the front desk area, shrugged his shoulders, said he couldn't find it, and would "continue to look." I checked in again, no luck. Bottom line, I had been sent a piece of date-sensitive mail and never received it.
As a Platinum SPG member I wasn't told about included amenities (e.g. club). Although I was on a club floor, there was no mention of it in the room's literature. I had to search this out on my own. No real recognition of SPG status on check in.
February 20, 2012
Rated 3 out of 5 by cboy5 attentive staff
stayed for a weekend wedding, location is good downtown, staff was excellent...from front desk to valets to bar staff.
room was ok, did not have any luggage racks nor makeup mirrors, bed was comfortable but sheets were loose (too big)
ice maker in hall leaked throughout stay so carpet in hall was always wet
I have to admit I never asked for a luggage rack but did ask other guests, some had them, some did not
September 20, 2012
Rated 2 out of 5 by Wally64 Double Check what you get with the King Suite
For a King Suite room, I was less than impressed. 2 story, no bath on 1st floor. Handicap shower where heads only came to shoulders, King bed was sagging very badly in the middle. Only one remote for 2 tvs, until I found the second remote under the sofa bed. For the xtra $$ I paid, completely not worth it. On the other hand, the VIP lounge that came with the Suite was very nice, good food, great service.
June 20, 2013
Rated 5 out of 5 by TravelLots Pleasant Stay
After a long day of flight travel I spent a very pleasant and relaxing evening at the Salt Lake City Sheraton. From airport pick-up, hotel check-in, fine dining and a delightful room my entire experience was just what I needed at the end of my day. Slept 11 hours very well in the comfortable and quiet room. I would definitely return for another future stay.
Everyone on staff was most gracious. Thank you.
August 9, 2012
Rated 4 out of 5 by PrincessK8 Great hotel - except the food
Beautiful hotel with lots of amenities, including a hair salon downstairs. The location is convenient, parking is free and the staff is quite friendly. The only bad part of my stay was the food. Breakfast was mediocre, with a slow and inexperienced waitress. We were so unimpressed with the food, we decided not to chance eating dinner there. Otherwise a lovely place to stay.
September 10, 2013
Rated 3 out of 5 by jwglacier needs some work
I pre booked the room . I was not able to check in for hours. I specified how many guests . The second bed was not made . The was no elevator s on the wing we stayed in, which is not family friendly. There was also a huge wet spot in the middle of the room. We didn't complain because we where afraid that there was not going to be another room available. Although customer service was excellent.
May 21, 2013
Rated 4 out of 5 by SLC2012 Good Location
We have stayed at a number of Westin Hotels and the Sheraton in SLC came up to standard in most areas. The lo9cation to the airport and city centre we found acceptable plus the hotel has a courtesy bus service. Our only minor quibles would be that the bathroom lacked a fan and the room did not have a safe (although the hotel does provide this service at reception) we would use theis hotel again.
October 30, 2012
Rated 4 out of 5 by Penny319 Cleaning and outlets
Hotel staff needs to clean behind tv cabinets and bed. I couldn't find an outlet nor open the outlet piece on the desk so I looked behind the TV unit and there was an empty cup there. Then I looked for an outlet behind the bed and it was very dusty and had a ton of pillow feathers. It's all in the details and cleaning all parts of the room is important. Please also make outlets more accessable.
January 10, 2013
Rated 5 out of 5 by Jeff Favorite hotel in SLC
My company has used this hotel for business meetings for years. They've never failed to provide for all our needs, resolve issues quickly, and exceed expectations. Ample parking, close to great restaurants, My room was marvelous. Comfortable and useful! Built in Starbucks, nice spaces to hang out in the lobby, and even the gift shop prices on stuff like water are reasonable. Pleasant stay!!
April 4, 2013
Rated 5 out of 5 by Married32 What a relaxing hotel
My husband and I stayed at the Sheraton on our wedding night. It was a wonderful stay back so many years ago. We have continued the tradition to stay at the Salt Lake Sheraton several times since and thoroughly enjoy the quiet peaceful atmosphere. Such quality is appreciated.
The staff is very accomodating and always make us feel welcome. This hotel is one of Salt Lake's hidden treasures!
January 21, 2013
Rated 2 out of 5 by Nocheese2 Restaurant and house keeping
I'm my stay there the restaurant staff was very rude and almost never check on my table. Also my wife gets sick from using down bedding, so we called and said we needed it changed in our room from down. The person that came up didn't speak English very well and it took over 2 hours for him to get it right and get the right bedding so that me and my wife could sleep which is unacceptable.
March 30, 2013