Rated 5 out of 5 by MAllstar Saved a tired traveler
I arrived exhausted and late in the evening. The staff at the front desk were extremely attentive and courteous and perhaps sensing my mood, upgraded me to a corner suite.
The hotel building feels a little dated, but the room looked recently renovated and was spacious, comfortable and clean.
There seemed to be a lot of families staying at the hotel, but sound was not an issue. And, while I was there only for a quick night's sleep, it was more than I've become accustomed to from Sheraton.
July 2, 2012
Rated 5 out of 5 by FL3808 Exceptional & Accommodating Staff
Not only is this hotel conveniently located but the staff is superb! The shuttle driver Dallas was full of good suggestions & the night manager Emma is on top of reservations. Starwood always treats their members great but the staff here exceeded my expectations. Would highly recommend staying at this hotel.
April 14, 2014
Rated 5 out of 5 by Jenn1 Salt Lake City Sheraton
The staff at this hotel is very friendly and helpful. They were very accommodating. The only issues I had were with the fact that the printer cartridge in the Club Lounge printer was never replaced despite the fact that I reported two days n a row that it needed to be replaced, and there were problems with the digital reception on my TV that different days that couldn't be corrected despite their best efforts. The front desk staff, bell staff, and maintenance people were very friendly.
May 7, 2012
Rated 5 out of 5 by Hardin11 Great concierge room
I have stayed at this hotel before, but they have upgraded it since I was here last. Very nice large room and the concierge room was especially nice. I arrived late, it was raining and I was really tired, so this was a nice treat. My ONLY complaint, please reinstate printed folios under the door. Sorry, the IRS is not 'GREEN'. They require a printed receipt. If you don't print it for us, then I have to go home, email you to request a receipt, and print it myself. Way too busy for that!
December 5, 2012
Rated 3 out of 5 by Music24 Stay away from the Chicken
I attended a convention at this hotel in August of 2013. The first (2) community meals had chicken in them - It was SO poorly prepared . - How do you RUIN chicken - They were Dry and so hard that a couple of people asked for steak knives - The rest just ate around it and left it on the plate. Hopefully the kitchen got the hint - The Final banquet - had Overcooked asperagus except for the vegetarian meals Guess they thought the vegetarians would notice if the asperagus was slaughtered.
September 5, 2013
Rated 4 out of 5 by Visitor007 Unmet expatations
This was our first stay at a Sheraton though we've stayed at numerous 3-star hotels before. Our expectation was that a "Sheraton" would be unmatched by other lower-priced hotels with regards to amenities and attention to detail. But a bunch of nagging little things sort of spoiled the experience: a broken lock on the bathroom door, lobby coffee service that was empty for long periods of time, room service desserts that were deformed by the plastic wrap covering them, a $10 charge for Wi-Fi in the room... And really, it was just an ordinary room that we've seen so many times before. Heck, the others will throw in a free breakfast and maybe will have fresh cookies waiting for us when we check in. Just get the feeling that the management was not paying attention. A nice hotel but nothing really special.
January 1, 2013
Rated 3 out of 5 by MJBJ Bugs in Hide a Bed
We had upgraded our normal room to the suite that had the upstairs loft bedroom and the hide a bed. My wife and I used the hide a bed and when we unfolded it a large bug was in the sheets; it was not a box elder bug!! Being very late at night and not other place to sleep, we slept in the bed. Upon checkout the check out guy only offered an "I am sorry and thanks for bringing that to my attention". No compensation for bugs in our bed. Not sure I will return if bugs will be in our beds.
October 24, 2012
Rated 4 out of 5 by DCTravelHound Good, Clean, Basic Hotel
i was upgraded to a loft suite (which basically allowed for a living room on the first floor and the bedroom and bathroom upstairs in the loft). it was a bit dated, but it served its purpose for the evening - a comfortable bed and clean room. the concierge lounge had a great spread as always. overall a good hotel in downtown SLC - not the newest property, but definitely clean and comfortable.
March 23, 2014
Rated 3 out of 5 by FIRGIL A FEW BUMPS IN THE ROAD
The overall hotel property is very good, and located within walking distance of downtown. The room was up-to-date and comfortable. However, there were two issues.
First, the dining room was totally dysfunctional. At breakfast, we had to search for a waiter to serve coffee, even though there was almost no one dining. At lunch, service was very slow and confused, with several different people taking on the role of our primary server. One server mentioned to someone with our hearing range that a busboy had just been fired, and another complained that "this is a disaster".
Second, when we checked out the printer at the front desk was not working, so I was told that my final bills would be emailed to me. I never received any emails, so I had to call the hotel the next day to request that the bills be emailed.
October 1, 2012
Rated 5 out of 5 by Grandog Outstanding service
We checked in after an 18 hour plane ride/delay/cancellation. Further I was terribly sick and learned the next morning at Urgent Care that I had pneumonia. I'm afraid we proved to be high maintenance guests as we had a number of requests for special items. In each case our request was met promptly (less than 5 min.!) And with warmth and courtesy. We have never been treated so well and we can't wait to come back again. Thanks so much for the excellent treatment you afforded us.
December 28, 2012
Rated 3 out of 5 by Brad1234 Great room, poor bathroom
We have stayed at the SLC Sheraton a number of times. The rooms are always quite nice even though the hotel is becoming quite dated. We were upgraded to a suite this time which was very nice with one exception. The jetted tub must have been one of the first manufactured. It was in bad condition. The jets would not turn on, the surface of the tub was peeling and dirty. The sleeping area and rest of the room was excellent. Please consider upgrading and replacing the old tubs.
March 24, 2013
Rated 4 out of 5 by Thomas675 Comfortable and Convenient
We stayed 5 mights. As Platinum Member, we were upgraded to the Club Floor.
The Hotel was very Clean and nice, staff was friendly and professional. Our room was small but quite and comfortable. Bed was comfortable.
Our Meetings were held at the Convention Center. The hotel was located very conveniently near the Convention Center, Energy Solution Center, Shopping Centers and Restaurants.
If our travels bring us to SLC again, we would diffidently stay at the Sheraton.
May 7, 2012
Rated 4 out of 5 by Jersey4 Great stay in Salt Lake
This hotel is a great option for staying in Salt Lake City or the surrounding area. The staff is very friendly and really does a great job making you feel comfortable. As a Starwood Platinum member, the options available and additional friendliness made my stay even better. The fitness center is above average for a hotel fitness center and the lounges are really nice to sit down, relax and have a drink. I would recommend this hotel to anyone traveling to Salt Lake.
March 4, 2013
Rated 5 out of 5 by cinthyn Comfort and Hospitality on the mark,
The hotel is comfortable, warm, hospitable, and welcoming. All staff are professional, seemingly know their jobs, aim to please, and
are ready to accommodate their guests.
There is a Go Green program that allows guests to opt for no housekeeping services during the stay in return for SPG points or reduced fees for meals. I love the breakfast and hospitality on the 10 th floor.
This is my third visit and I love the place. The airport shuttle is a wonderful perk!!!
January 22, 2013
Rated 5 out of 5 by balata 8th annual ski trip
My buddies and I have gone skiing the same week in SLC for 8 years in a row.
The two-story rooms are perfect for a ski trip
TC in the platinum lounge is crazy nice and even remembers us when we return.
Brooke was very helpful at the front desk, from getting us in a first level room, to even getting a sewing kit to repair a torn glove. She remembered my name every time I walked past the front desk and took great care of us.
Thank you SLC!
January 11, 2014
Rated 2 out of 5 by weezie33 Disappointed
We had a spacious room with a king bed and a sofa sleeper for 2 adults and 2 children. When we were ready for bed and pulled out sofa sleeper there were no linens on mattress and none to be found in room. All of us slept on king bed. We did order room service and asked for grilled chicken childs meal because of gluten allergy, and the chicken arrived breaded. Also, for 4 people, we only recieved 1 place setting of silverware. Everything seemed imcomplete.
October 15, 2013
Rated 1 out of 5 by Erikg Worst Starwood hotel I have every stayed at
I checked out two days ago...I still have not received any response to my email from the hotel to date.
Loft Room is horribly loud. Loudest HVAC system ever. TV was disconnected upon arrival, I had to move the heavy dresser to get the wiring and reconnect. Sofa Bed was not made...no bedding in the room for it at all. Asked for extra towels on my reservation...nope. the coffee table in front of the sofa bed is so heavy that I needed my wife's help to push it out of the way for the sofa bed. Arcadia door to the faux balcony with "keep this door locked" sticker was completely unlocked and my 6yr old discovered that right away. I'm a SPG Gold, and our location of our room was where people would stand out front of our glass arcadia door and smoke, so between the people outside and the HVAC banging all night, we did not sleep at all.
February 26, 2013
Rated 4 out of 5 by Linlord Friendly and informed staff
This hotel is beautiful. My only disappointment was that my daughter and I did not get the room we booked. We arrived 10 min. Before 3 (check in time) knowing we would have to wait for our room on the Club floor for 10 min. When i checked at 3 pm, I was informed our room was not ready yet. After and hour and 10 min of checking periodically with the front desk, we were offered another room on the 7th floor with the access to The Club Floor provisions and Internet access. I accepted this arrangement only because we had a concert to attend that evening and needed to get into our room and on our way to the concert as quickly as possible. Our room was nice, but we were disappointed that we did not get our Club Floor room with the accommodations there. The staff was wonderful with directions for us when we asked and great to deal with.
July 28, 2013
Rated 4 out of 5 by Anne5162 Great location
Located in downtown, there are a lot of things to do. If you like soft beds and pillows, this hotel is for you. 5 & Diner is pricey for not no good breakfast buffet; you might want to order off the menu for hot, fresh food.
April 10, 2014
Rated 4 out of 5 by Loli61 This hotel feels like home!
My visit to Salt Lake City was for medical reasons. I was alone and feeling somewhat intimidated about so many appointments in an unfamiliar place. The Sheraton was just what I needed - a home away from home! I walked in to a warm fire, helpful people, and a cozy beautiful room. Austin and Zach were at the front desk and helped me to get where I needed to go. They were real people who really cared about helping me. Thank you Sheraton, I'll be back.
December 15, 2012
Rated 4 out of 5 by Star45 Enjoyed our stay, would have been better in a Club level room.
I would like to know what it would have taken to get an upgrade to your Club level rooms ? Every e-mail we got kept saying upgrade, upgrade & upgrade. I tried with no luck at all. I started trying any where from 4-6 months ago. If you are not going to upgrade people when they ask for it then don't keep sending e=mails to say do it. I would also like to know what it takes to get a Club level room ? I have an SPG membership , but it didn't help any.
July 1, 2013
Rated 5 out of 5 by Sandys Staff was amazingly committed to my comfort
I travel quite a lot and I have a working service dog. Jin the evening I was ver tired and after work the van driver was so kind and took my dog for an hour walk
Then the next morning it was snowing and the hotel staff allowed me to let her run and roam in the courtyard sin pace no one was out there. This is so ubove and beyond what I would have expected!!
I will definitely try to stay at this hotel agai !!! Everyone on staff was amazing!!!
December 25, 2011
Rated 1 out of 5 by Wardak68 Not worth it
I am an avid SPG member and have platinum status. I have to say they upgraded me to the corner suite and it was horrible. It is in a high traffic location. The couch is literally right in front of the door entrance the furniture was falling apart and the room layout did not have any flow or make you feel comfortable.
March 19, 2014
Rated 4 out of 5 by Loeber Nice hotel, nice downtown location
Sheraton SLC is a nice hotel. From the outside, it doesn't look like much; however, inside, the rooms are newly renovated. The front desk, room service, and housekeeping staff have always been quite friendly, helpful, and attentive. I also like its central location downtown.
One of the few things that I feel like they could improve on is their level of SPG recognition. We rarely get room upgrades, even when the hotel is quite empty.
October 21, 2011
Rated 3 out of 5 by LB5000 Nice rooms, bad breakfast
I stay here on business trips for which this hotel is designated. My dinner was fine--even though there was a large convention going on, the chef and waitress readily responded to my needs. Breakfast was truly terrible--good coffee and OJ, but the scrambed eggs were so over-cooked as to be inedible, and when I ordered a poached egg, it was raw.The sausages were cooked on only one side. There was no toast--just pastries and oatmeal.
September 14, 2013
Rated 3 out of 5 by AMH2013 Forgotten Blanket
I forgot my daughter's blanket. I called within 2 hours of leaving the hotel to be put on hold, hung up on, and disrespected. I am 100% positive it is there. If it went through laundry, that is fine. However, it is my daughter's first blanket. It has a significance in our lives. To be laughed at, told I was going to get a call back and not, to have to call every day more than once in order to talk to someone is not acceptable.
June 5, 2013
Rated 3 out of 5 by EllenG Problems with Plumbing
We rented two rooms for 5 nites and had adjoining rooms so we could have help with our baby (we are relocating from east coast to SLC). Room 146 had a major leak from the ceiling above in the bathroom two days in a row. My mother in law slipped on the water. The engineer came and said he would fix it so we stayed out of the room all day. Next day, same leak, no one bothered to fix it. THey had to change rooms. Tub didnt drain.
May 11, 2013
Rated 4 out of 5 by hthawaii Repeat visitor
As a repeat guest (at least 10 to 15 nights per year) the hotel and staff meet my needs quite well. The staff was very attentive and made me feel at home. The rooms having been renovated a few years ago are holding up well and the bar area is quaint with good food at a fair price. JB at the front desk went out of her way in assisting me with a reservation adjustment that I have not seen at any other hotel that I have been to!
January 21, 2012
Rated 3 out of 5 by Moab Pictures look better, actual facility is average
We stayed just a quick overnighter.. When we booked the hotel, the photos looked really nice so we chose it. The lobby is nice and the rooms were renovated nicely, but what bothered me was that there was a strange odor n the hallways and in the rooms. It was musky covered by bleach. The staff was friendly so that made up for it. Glad we were there just 1 night. I don't think I could stand that smell if I stayed longer.
July 31, 2013
Rated 4 out of 5 by Forbusinessandpleasure Nice downtown hotel
This is a nice hotel right in the heart of Downtown SLC. Like many Sheraton's this is an older hotel that has had a nice remodel.
The hotel has always recognized my Platinum status with a suite or club floor upgrade.
They have an outdoor pool which is usable in the winter and their indoor hot tub was to crowded to get into. I guess all of the people come of off the ski slopes and want to relax in an undersized hot tub.
August 14, 2012