Rated 2 out of 5 by Wino2013 Not a good experience
Rude staff at check-in, no food service after 11pm, and an odd sulphur aroma in the lobby that made me question my choice in hotel. This was really an unpleasant experience for a late arriving traveler.
June 13, 2013
Rated 2 out of 5 by Smote This hotel was not worth 7000 SPG points.
The entry was under construction.
The hotel was very dark and unwelcoming.
I was on the Club floor, which had a stench (I think from the cleaning liquid) that was awful. I could hear the ice machine the whole night and could not get the air conditioner to work properly.
June 12, 2013
Rated 2 out of 5 by MikeL Bathrooms need to be better and room needs to be updated
My room had no available outlets, a bathroom that I could barely fit in and a clogged shower drain. Paying $179 for the night was definitely not worth the experience I had with this room. If the hotel is going to be part of the Denver Tech Center, it should accommodate the type of guest that would frequent that area and that would simply include some additional outlets. Oh.. and the desk chair was not even an office chair, just a simple restaurant chair.
June 12, 2013
Rated 5 out of 5 by JohnT Outstanding value
We got an excellent rate for an outstanding room - best value I've had in a hotel stay in years. The staff were very courteous, knowledgeable, and helpful.
June 10, 2013
Rated 3 out of 5 by Roadie5 Unhappy
I was shocked to find out that your hotel does nor serve complimentary breakfast as other hotels and that i was charge for internet.it was not explained to me at check-in.i found out that they don't have a microwave or mini-fridge in your room.i asked for one to be brought up and i was told,that it would be brought up and i did not hear about it.Then on my bill, i was charged me for telephone tax and i did not even use the telephone. im really disappointed.
May 30, 2013
Rated 4 out of 5 by JerFox Great hotel save bathroom size
The hotel was wonderful in all ways except the size of the bathroom was incredibly small. Had the bathroom been larger (so one could move), 5 stars would have been given.
May 20, 2013
Rated 5 out of 5 by Diddie GREAT NIGHT!!
We were just staying for one night for a conference, but the second we walked in the door we were met with smiling faces and a willingness to please.
The desk made arrangements for my wife to get to the convention 4 miles away so I would not have to get up, and were very helpful in directions to where we were meeting for dinner.
The afternoon club experience was tasty and the lady there was very attentive. We had breakfast together at the club and it was very tasty and the view was really nice.
Our entire stay was relaxing and the staff was genuinely happy the whole time.
Kudos to the Sheraton and Starwood.
May 18, 2013
Rated 2 out of 5 by NotImpressed This place is convenient to DTC
I stay at motels with better customer service.
May 17, 2013
Rated 5 out of 5 by Rayjay Attitude
We've stayed in this hotel many times. This is the first time since a major rate increase that I was a little unhappy about.
The service and amenities have always been good but this time I noticed a distinct improvement. Beginning with check in with Rusty, the girls in the 10th floor Club lounge, Katy, Zelica, Phoenix, Jaime, and every other employee we encountered, we found employees striving to provide the best possible customer service. We enjoyed our stay here and will return to this hotel whenever we are in the Denver area.
May 14, 2013
Rated 4 out of 5 by Deb78 Great Location
Accommodations are good and centrally located.
May 14, 2013
Rated 5 out of 5 by MrJD Great customer service
I had one of the best hotel experiences while staying at the Sheraton. I was greeted at the front desk by a very polite young man I believed named Phil. He was very accommodating when I called down for extra linens for the pull out bed. They arrived very quickly to the room. I also asked a man at the front desk named Blake if we could get different pillows that weren't down. He assured us that they would be delivered to the room immediately, and they were. I also had the pleasure to run into him again, and had a great conversation with him. He made us feel extremely welcome, and we assured him that we will definitely come back to this hotel again because of the great customer service. I hope this review reaches the staff, and they know they made our vacation something special.
May 14, 2013
Rated 5 out of 5 by Marilyn Incredible staff and service
I have been staying in this Sheraton on weekends since February. The staff has been fantastic and become like family.
Phil and Blake always there to help with luggage, Rusty, Rebecca, Miranda and more personable and helpful. Emma in the club lounge is terrific as is Phoenix. Michelle and Zeliga beautiful wonderful both at Bar and Room Service respectively. They all made what could have been a difficult time, a joy!
May 8, 2013
Rated 5 out of 5 by FifthGeorges Great remodel
The construction was well worth it. The gym, cafe, bar, cyber/office area and rooms are top notch. As expected at SPG hotels the rooms, beds, linen and bath are great. Wish I stayed at SPG more often than I do.
May 7, 2013
Rated 5 out of 5 by Verified Reviewer Relaxing Stay
Front desk staff was very friendly and professional. My room was extremely clean and comfortable. From the moment I walked into the hotel until I checked out, all the staff, including housekeeping on my floor, was amazing.
May 5, 2013
Rated 3 out of 5 by LJ5151 This hotel is average
Average at best
Not sure I'd stay again
May 2, 2013
Rated 4 out of 5 by Mike62 Easy I-25 Access
This hotel was easy to get to from I-25. Very friendly staff and room was very clean. Bathroom was a bit small, but rest of room was great. I reccomend upgrading to the "Club Level" to have access to the Club lounge for breakfast & dinner with beer included!
April 30, 2013
Rated 4 out of 5 by Scogo3 Nice Stay
Very nice weekend getaway around the Denver Pinball Showdown. This is a very nice hotel, and the staff was very friendly and helpful. We got a great rate and enjoyed the upgrade to the Club Level, which was totally worth it.
April 29, 2013
Rated 3 out of 5 by grumpy short of expectations
priced high for the size of rooms and the ammenaties in room
otherwise staff was great and lobby and other ammenaties were fine.
April 25, 2013
Rated 3 out of 5 by JH2013 Back to basics
Note was left under the door that there was no hot water; There was no msg (which could have been left on the phone) to indicate when the problem was corrected. Was told that internet was included, but the ID did not work. Toilet flush chain accidentally disconnected after room cleaning. Looks like a nice place, but you need to deliver the basics.
April 22, 2013
Rated 5 out of 5 by apcatsbyjones Rocky Mountain High
Good location for all that is going on in South Denver.
Fabulous view of the city and Mountains
April 13, 2013
Rated 3 out of 5 by Bart Front desk is awesome
But that is about it. The rooms seem old... I am a platinum member but have never been upgraded... The showers smell... the floors are dirty... the bathrooms are dirty....
April 12, 2013
Rated 2 out of 5 by Gold4Life Customer service and facilities needs improvement
Front desk staff were unfriendly and poorly trained. I had changed my reservation and the clerk argued that I had not. I am Platinum and was not offered the check in gift, told about the Internet, nor even the green choice. Room was not very clean, with musty smell, dark lighting, and cramped bathrooms. I would not recommend.
April 12, 2013
Rated 3 out of 5 by kacey denver
Um to begin the grounds outside are awful! the pool area is in deep disrepair.
The linens on the beds don't fit the beds.
The staff was lovely and the new repairs are nice.
April 8, 2013
Rated 5 out of 5 by Dons Unexpected pleasure
My wife an I booked this hotel at a special reduced rate, so there was some apprehension as to quality. We were surprised at the high standards of this property, and received a courtesy Starwoods member upgrade as well.
April 8, 2013
Rated 5 out of 5 by lg7128 Remodeled like NEW and wonderful!
with the business traveler in mind....this place is excellent! I used to be based in CoSprings and travelled in and out of DIA; and Sheraton DTC is an easy hop to the airport. They have remodeled and it is now fabulous. the decor is muted browns and earthy tones, modern and sleek. Lovely lobby and halls near the conference rooms; which were warm, inviting and well-lighted. Rusty checked me in and I was tired and cranky; and when I learned that they were full and no upgrade.....I was even more cranky. He was a complete professional, explaining the popularity (80 plats were there and they have 40(?) upgrade rooms.
I finally resolved not to be a diva; and was very pleasantly surprised that even a normal room is very well-appointed and extremely comfortable. The furniture is warm teak; with electric outlets built in literally everywhere! no scrambling to unplug the lamp to get your laptop charged, and it was nicely laid out with a very comfortable chair and ottoman(squat! just right for ankles while laptop rests on knees!) Rich quality carpet, the BEST bedding, pillows comforters and sheets designed for restful sleep. awoke to see Pikes Peak in the distance, and a busy I25 but no street noise. Amazing sleep.
The club lounge is great, breakfast was actuall hot items, waffles, eggs, bacon & oatmeal with fixings, plus fruits & pastries and the delightful espresso machine we stay at SPG for! The same electric-laden tables lined the windows to afford the business traveler a view while planning and working and noshing. Great food, fresh and hot and great starbucks coffee as well as the freshly ground espresso. Easy access to I25 and anywhere in Denver or south. This is a jewell in the SPG/Sheraton chain! WiFi is free for platinum status...
April 5, 2013
Rated 4 out of 5 by ResortVenues Great option for business
This property provided all the necessary amenities for a business trip. The room was clean, spg recognition was appreciated, and the location is ideal. This is a viable option for business travel.
April 1, 2013
Rated 3 out of 5 by Raja Better than others in the same location
Staffs are really great and very helpful. Improvement areas-
1. Toilet is extremely small, hardly any space to move inside
2. Housekeeping needs to improve. None of room toiletteries and refreshments were refilled
3. Quality of Brekfast, cold...
March 30, 2013
Rated 4 out of 5 by DoMo Met my expectations
I have stayed in most of the hotels in the Denver Tech Center. This one was fine. personell was great! Room was clean.
Bar, nothing much, little activity (which is fine!) The breakfast to go is a nice feature,especially with the Starbucks option.Room Service which used once was good, not great, but met my expectatoins. Menu options are the basics, nothing special- have to say I ordered cheesecake for desert, it was a small a portion as could possibly be sliced. The sandwich I ordered was good, fries not so good. Salad was also tiny, but again good enough
March 22, 2013
Rated 3 out of 5 by Mom301 Food Service needs improvement
Food Service has several areas for improvement. Friday evening the computers were having problems such that the bartender would no longer take new requests for drinks. Saturday's lunch took over an hour for the food to arrive at the table afer the order was taken.
March 20, 2013
Rated 4 out of 5 by NorthernCanuck This is a great hotel with great people, but bad water pressure
I love this hotel's location and it's staff. The only big complaint I have is concerning the huge lack of water pressure in the guest room's bathroom. The shower head water pressure is so so low that it takes 4 times as long as it should take to complete the task of taking a shower.
March 18, 2013