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Family Plan Policy

Children who are 17 or younger sleep for free in the existing bedding of a room shared with a paying adult. Rollaways, child rollaways and cribs may incur extra charges.

Rated 4.4 out of 5 by 815 reviewers.
Rated 5 out of 5 by Wonderful Hotel My husband and I spent three nights in Sydney at the Sheraton on the Park prior to embarking on a cruise, and we couldn't have been happier with our room (a spacious corner room overlooking the park), or with the restaurant. (Try their breakfast and dinner buffets; they are both exceptionally good!) The location of the hotel is ideal--right in the heart of the city. The bathroom was beautifully appointed and there was even enough light in the room in the evening--something that isn't always the case in hotels these days. Great service, too. Highly recommended. January 7, 2014
Rated 5 out of 5 by The great staff. From the moment I spoke to book my accommodation with Duty Manager Alex Cherry by phone a standard of excellenece in my mind was set. The staff at the Sheraton on the Park were fantastic. My stay on business for two days was great. I enjoyed my time and was made to feel welcome and nothing was too much trouble. So much so that I have just booked again another stay for 3 nights this time in May this year for my anniversary through Alex Cherry - a wonderful Duty Manager. March 8, 2014
Rated 4 out of 5 by Disappointed on second stay Poor check in...not sent up to Executive lounge at first....left to walk to room on own. So no explanation of facilities had to ring and ask for room service menu, where was safe ( girl didn't know) Internet access deal. Didn't know we had to order turn down. Breakfast in Exec club terrible...bacon cold, eggs rock hard. Seriously this is not five star level. Couldn't get out of room on Sunday cause cleaner trolley and mops were in our door way...felt the staff have lost their edge. May 13, 2014
Rated 5 out of 5 by Constantly good! Another great stay, checki in and out a breeze. The only thing I realized after check I was that I was not offered a room upgrade as a gold member. No big deal as the rooms are well appointed and super comfy. May 20, 2014
Rated 5 out of 5 by A delightful sojourn in Sydney Friendly, convenient, spacious, comfortable and a relaxed atmosphere. Everything we needed or wanted was on hand. Breakfast was highly enjoyable looking out on Hyde Park. April 1, 2014
Rated 5 out of 5 by Great location and large comfortable room This hotel really works for a Sydney stay. Although not new, the size of the rooms and the bathrooms makes the comfort level high, as does the Sheraton sleep system. Its location could not be better for the holiday or business traveler and a park view room is well worth the extra outlay. May 18, 2014
Rated 5 out of 5 by Excellent Hotel Our stay was well above what we expected. From the arrival doorman through to room service and over all simplicity. We will be staying there again March 31, 2014
Rated 5 out of 5 by Daughters Birthday Treat My little girl turned 9 and all she wanted was to stay at a Hotel in the city with 2 friends. So I booked 2 interconnecting rooms at the Sheraton on the Park. They confirmed 2 days prior that I would have interconnecting rooms (I rang to ensure this would happen for obvious reasons). The rooms were lovely with lots of space and privacy even with connecting doors. The girls loved the pool (which has an amazing view of the city). Breakfast was a top notch event - girls very happy to have chocolate doughnuts and Ice cream for breakfast all in all a fabulous stay! July 15, 2013
Rated 5 out of 5 by High Class Hotel Sheraton on the Park in Sydney is a perfectly located place to stay when visiting Sydney. On the doorstep are fantastic places to eat, excellent shopping or if you want to stay in, the rooms are spacious & spotlessly clean. The buffet breakfast would be easily the best I have ever experienced and the concierge (Mike) organised limo transfers for me which were absolutely seamless. My wife also used Sheraton Day Spa and she was blown away by the professional & quality service she received. Seriously doubt whether I would stay anywhere else in Sydney from now on. June 24, 2013
Rated 5 out of 5 by great hotel I always love staying at the sheraton on the park, the hotel rooms overlooking the park and on higher floors the view of sydney harbor. The staff are always friendly and i love the cocktail hour in the club. the hotel is well situated in the city and close to everthing I need. May 17, 2014
Rated 4 out of 5 by 12 floor painting smell Stayed on the 12 floor where a few room were being repainted. Although my room was a lot further down the corridor the smell of the enamel paint was noticeable in my room and made my stay unpleasant. May 18, 2014
Rated 5 out of 5 by Best hotel for business conference I recently stayed at the Sheraton on Park for a business conference and found it one of the best hotels I have stayed at in Sydney. I could not fault any part of the experience and must say the food was excellent. Cooking a brilliant fillet steak for 130 attendees of the conference and absolutely nailing it is not something everyone can do but congratulations to the kitchen staff for pulling it off. To all concerned, well done and I will be hoping to stay there another time. February 20, 2014
Rated 5 out of 5 by A delightful stay I can't fault this hotel. Currently, it is my favourite. Facilities are excellent, staff is generally efficient and responsive. Only issue is that in house dining is more expensive with surcharge of $8. Apart from this, the service is prompt and continental breakfast is ample and satisfying. The property is very well maintained and permits guests to enjoy a pleasant experience. If one can find a favourable room rate, the hotel is real value for money. May 12, 2014
Rated 4 out of 5 by great room i like the location of the hotel as well as the comfort of the room. however, didn't like that check in was very slow... May 19, 2014
Rated 4 out of 5 by Staff friendliness Greeting was lovely ... Staff upgraded our room and were most helpful and pleasant . May 19, 2014
Rated 5 out of 5 by Touch of class Staff were friendly and the room was fantastic and felt larger than it was. Breakfast was great! March 27, 2014
Rated 1 out of 5 by Dissapointing Stay Our stay at this hotel to sum up in one word was disappointing. On 4 of us arriving with suitcases we were not offered any help with our cases to our rooms. We were charged $9.50 for drinking water The rooms were not sound proof. On leaving we were not offered any help and I then had to come home and question charges on my credit card. I am a Star Privilege card holder and a SPG member and after this experience I will not be renewing my card for another year. On a positive note the breakfast at Feast was excellent and the location is fantastic. May 30, 2013
Rated 5 out of 5 by Overnight I arrived late and left early for my one night business stop over. Nevertheless I was greeted cheerfully, made welcome and left refreshed. May 17, 2014
Rated 4 out of 5 by Beautiful hotel. This is a lovely luxury hotel, but the hotel need to get their act together with billing. Our credit card was charged for the correct amount however an amount of over $600 was incorrectly held on our card as well. We were required to contact the hotel to have this rectified. Our room was not ready upon check in however this was fixed in a small amount of time. At no time was I recognised as an spg member or was my membership acknowledged. Staff were very courteous and we did have a nice weekend and would recommend the hotel but the account issues really let them down. April 28, 2014
Rated 5 out of 5 by Staff Outstanding only there for 24 hours, not enough we had a ball May 17, 2014
Rated 5 out of 5 by BEST HOTEL IN SYDNEY Frequent visitor to SYD, and, have stayed at several other properties in CBD, SOTP is by far the best option. It has an enviable location next to Hyde Park , close enough for a stroll to AGNSW, Sydney Opera House, Circular Quay, MCA, etc. Also numerous buses stop outside for trip to Bondi for e.g and St James station across street. for SYD INTL . But even more important than comfortable beds, Executive Club, SPG perks, it's the warm, professional friendly staff from porters, front desk, EC, that make stays so memorable. Thank you December 1, 2011
Rated 5 out of 5 by Almost perfect, but... I am writing this review now because I was awaken by strong constructional drilling noise coming from next door room, And I have this disaster second day in row. Nothing about that possible inconvenience was in "Special conditions" when I did booking. This is unacceptable for such glorious hotel with such a great service to put guests in such position. All other aspecrs of my stay were almost ideal.I highly recommend this hotel, but after reconstruction noise will finishes. And management should put warning now at their website. September 3, 2012
Rated 5 out of 5 by Definitely value & quality Decided to have a night away from the kids (3 under 6) with the husband. We chose SHeraton on the Park because we were seeing a concert at the Hordern Pavilion. The room was wonderful. The bathtub was lovely, and relaxing. Shower was a fantastic size for two! The room was extra comfortable, and I loved the corner sofa to lounge on with a drink while chatting. Nothing worse than having to use the bed just to chill out. The staff were friendly and kind. The lobby is beautiful. Everything was wonderful. Top floor pool & viewing area was spectacular. Breakfast was delicious and I took advantage of the freshly made omelete to order! Thank you, we'll be back. October 13, 2013
Rated 5 out of 5 by Sheraon on the Park - Outstanding Service Wonderful stay - all staff so helpful and friendly - beds so comfortable and room clean and well maintained. The sheets were fantastic. Club Room Level - a great experience and all staff there couldn't do enough for you. A lovely way to spend a late afternoon there. Worth paying for this extra service - great quality of food and drinks. Thanks. May 13, 2014
Rated 5 out of 5 by This Hotel is one of the best This Hotel has everything to make your stay comfortable. The spacious standard room is amazing with an incredible Black marble bathroom, desk and walk in wardrobe. We had views over Hyde park. The staff are very friendly and efficient and do all they can to ensure an enjoyable stay. May 14, 2014
Rated 5 out of 5 by The staff The staff were terrific and attentive, highly impressed with standard of service. May 16, 2014
Rated 5 out of 5 by Another stellar stay at my favourite hotel I absolutely love this hotel. I have been coming here for years and it is consistently outstanding! The rooms are lovely and spacious and I especially enjoy the park views. The staff at the Executive club lounge are wonderful, always friendly and efficient and go out of their way to help with anything you may need. The food is lovely and so are the views. I stay here quite frequently and the staff always remember me by name. My last stay was a special occasion and they upgraded us to a lovely balcony view. June 28, 2013
Rated 4 out of 5 by Central Location - Good Property This was my second visit to the Sheraton on the Park in Sydney. It’s a very nice property located on Hyde Park with all of the major bus lines and train just outside the front door. The room itself was fine and the bed was comfortable. The hallways seem recently updated and the hotel was packed with visitors for special events, including a wedding. The front desk staff were friendly and welcoming. My room was oddly shaped but very large (corner room at the front of the hotel). The bathroom was quite large with a wonderful glass shower and excellent water pressure. The marble choice for the bathroom was a poor selection though. It’s black marble with white streaks which only makes it look dirty as if water and soap had been running down the tile and not cleaned. The lighting in the room was very nice and strategically placed. As a platinum member, I was able to enjoy the lounge at the top of the hotel for the light breakfast which can get crowded at times in the morning but well worth a visit. May 11, 2014
Rated 5 out of 5 by Great stay and friendly staff Stay for a business trip recently. Fantastic location and great rooms that ensure a good nights rest. Staff were very friendly and accommodating. May 13, 2014
Rated 3 out of 5 by This hotel needs to focus back on five star Checked in handed SPG voucher for an upgrade which was quickly addressed and we told the assistant that we would not be back until the afternoon. Then on Saturday morning we had a letter under the door asking if we could please take the voucher down to reception at our earliest convenience. So I rang reception and explained that we had handed the voucher in on checkin. We received a call explaining that they had found it. On the Saturday we left in the morning to go out for the day and returned at 3.15pm to find that the room had not been cleaned, then asked that while we went back could the room be cleaned. We have had a long relationship with the Sheraton on the Park and feel that little things are changing not for the better, which make the difference of a 5 Star hotel compared with a 4 Star. September 2, 2013
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