Rated 2 out of 5 by knights19 A little disappointed
I looking forward to my stay at the Sheraton, the view was amazing. I was disappointed with the upkeep of the property. The pool area and grounds were very nice but age was showing. Many repairs that could be done to look nicer. Broken hand rails on stairways. Cracks in concrete fixed with different color paint that were very noticeable. Room issues- rust in bathtub, cracks and discoloration throughout room and deck. Would prefer 2 Queen beds, full size beds are too small for most these days. Slow service for breakfast, food was okay.
August 4, 2014
Rated 5 out of 5 by Verified Reviewer The jewel of the Big Island
With the SPG brand you are accustom to very high quality, outstanding customer service, and the every aspect of a great hotel / travel experience. The Sheraton Kona Resort & Spa at Keauhou Bay goes above this “Call of Excellence” and into an even new level of greatness. Being a Platinum member and having traveled over for a good portion of 2014, I have to say this hotel has blown my expectations and truly impressed me in every possible way. From the moment we arrived, everything about this location was top notch. The executive suite was above outstanding and the hotel setting was truly built and positioned for superior relaxation and a small piece of “heaven on earth”. SPG staff has always won my heart at almost every stay, but the staff at this hotel went a step further. Not sure if it is the “Hawaii Nature” of people to be so relaxed, outgoing and friendly, but the staff at this hotel truly played a grand role in the definition of relaxation, tourism knowledge, and above great customer service! No matter if you are looking for a quite relaxing getaway, romantic dinner on the bay, island adventure that will be a memory to truly remember or family fun for all ages, this hotel and the City of Kailua – Kona is the place to be. My wife and I are more than glad to have spend seven beautiful days and nights on the Big Island and at (so far) my favorite Sheraton experience! The manager along with all the staff need a very big “pat on the back” for a job above well done!
Thank you SPG!
August 3, 2014
Rated 5 out of 5 by JC808 Short Neighbor Island Stay
The hotel's location was excellent as it was accessible from the major highway and the famous Alii Drive towards downtown Kona. Our hotel room was comfortable and clean. And the staff were helpful and excellent especially the front desk and the bell men. We will definitely come back.
August 3, 2014
Rated 5 out of 5 by dmegan Great location
We really enjoyed the pool area overlooking the ocean. It was very relaxing for both of us. The morning breakfast was a very nice way to start the day.
August 1, 2014
Rated 1 out of 5 by HorribleExperience Will never go back
My husband and I were VERY disappointed with our stay and will never come back or stay in a Sheraton again. The food was outrageously overpriced ($18 for a horrible pretzel cheeseburger & $24.99 for a breakfast buffet with fruit, breads omelets and 2 meat choices, PER PERSON!!) and not that good. There were kids in the pool screaming at 7am right outside of our door. The tourism and resort taxes equal over 30%, which is never told to guests until after your printout is received at the end of your stay. And we even found a roach/bug in our room.
July 31, 2014
Rated 4 out of 5 by 3ForFun Great Experience would have liked to participate in more activities
The hotel experience was great. The front desk staff corrected my King bed room for two doubles (which was the booking) without any issue by upgrading my room to a partial ocean view which was lovely. The pool is wonderful, especially if you rise early and beat the crowds.
I only wish that we had spoken with the staff sooner to find out that the internet posting of events was not accurate (which is what we based our itinerary on) so that we could have participated in the lei making, hula and ukulele lessons.
Rays on the bay at feeding time is a must do! It is spectacular! Great location with or without the kids. Quiet, peaceful and lots to do. The Farmers market on the hotel lawn is convenient.
July 30, 2014
Rated 2 out of 5 by chet03 needs help
Probably not fair since we had just come from the Sheraton Maui - probably the best SPG experience I've ever had. It was inevitable to make a comparison between the two. The hotel is nice and in a good location. The staff do their jobs but are efficient as opposed to helpful or friendly. As a Platinum member I had 3 experiences of getting charged for things I should have been entitled to because the staff didn't bother to look up my profile before responding to my request. The head desk guy put is in a loud room initially and it wasn't until we complained a couple times the next day that we were able to get moved to a suite. I really don't think he had any instinctive idea about what kind of room a couple without their kids would be looking for.
Also fyi, no beaches for kids to swim at although the pool is great and you have to drive to get anywhere - there is nothing else near the hotel.
Maybe less relevant for non SPG members, but we felt like we got nickeled and dimed here. Breakfast buffet was free but need to leave a tip on a grossly inflated bill that was zeroed out. Almost mandatory valet service which means $4-6 per day in tips. No club lounge for SPG members. At Maui we stayed on points and our bill was $0 with excellent free breakfast and apps at 5:30 so again maybe an unfair comparison, but our experience nontheless.
July 30, 2014
Rated 5 out of 5 by Jack60 Location is Great
This is an excellent hotel for people who like to be close to all the water activities. The Manta Rays are awesome to watch, sunsets are amazing from the hotel. I would stay at this hotel again in a heartbeat. My wife & I really thought it is a value for the money, close to everything, Kona just 10 minutes away, centrally located to all the amenities that Hawaii has to offer. The hotel exceeded our expectations, the staff were very pleasant, and housekeeping did a excellent job. Thank you for a very nice 12 night stay. Can't wait to return.
July 29, 2014
Rated 4 out of 5 by JJJW Location, amenities so so. Staff great!
Pros: Staff, at all levels, especially the valet guys and pool bar staff were great. Always in a good mood, always eager to assist in any way shape or form.
Beds, consistently, an SPG room with great beds and pillows.
Private Balcony, so as long as it does not face the poolside.
Kona Trolley, good, easy way to get in and around Kona without having to take your rental car.
SPG Gold - amenity is not the resort charge ($32 a night) but free valet of $7/night. Seems too much on the low end compared to other stays at SPGs (e.g., free internet).
No direct beach access. Not end of the world in Kona as you generally need rental car to get to any of the good beaches.
No golf close by. Immediate course is closed to renovation - was not aware until we got there.
Kids. As there is no direct beach access, you only option to lounge in the sun is by the pool. The entire pool however, is catered to kids - i.e., there is no section which generally would preclude kids to be in/around. I have no problem with kids playing in a pool - but it is nice to have a quieter area than the rest. This pool does not have that. Its broken out in three sections. Sandy beach area for wading small children. A large water slide with volleyball net and a small lagoon in courtyard of hotel.
Food. Rays at the Bay serves excellent dishes. Just not that many of them. As a vegetarian, my only choice of entree is fried tofu skins. This is the only restaurant in the hotel. Thus, unless I drove to other place, this is the dinner. It would be nice to see their menu expand considering their location and limited items.
July 29, 2014
Rated 5 out of 5 by KRob53 Hotel has great features but.....
Beautiful hotel with all kind of features and activities for its guests.
Food and service at the Holua and Ainakai was top notch.
Only fault with the service was...
returning at 5 pm after being out and about the island all day and finding the room had not been cleaned and all the towels were still not replaced.
After calling the front desk and being told towels , etc would be sent, I finally went to the pool area and signed out 3 beach towels to use.
July 28, 2014
Rated 3 out of 5 by JoeKona Great location
Staff was very friendly, location and views are magnificent. WiFi in the room was almost laughably slow; no, make that just almost nonexistent. Valet parking was an excellent value.
July 28, 2014
Rated 4 out of 5 by kmarch2014 Excellent Hotel
My husband and I stayed at the Sheraton Kona for our honeymoon. We were greeted by friendly people and given a few gifts for our recent marriage. The room we stayed in was very well kept up and decorated in a modern style, which I like. The king size bed was amazingly comfortable and we slept soundly each night. Since we were on our honeymoon, we decided to splurge for an oceanview room. It was the best decision we made because the view was breathtaking. The hotel is right on the water and we woke up every morning and looked at the beautiful blue water. We were also close to the pool and slide, which wasn't noisy at all, and we enjoyed watching people go down the slide or swim in the pool.
We did end up having a problem with housekeeping one day, and they never showed up to clean the room. We had to call for fresh towels and water and finally received that. We told the front desk about our issue at checkout and they gave us something in return. Out of an entire week there, missing one day of housekeeping wasn't a big deal to us. The staff was friendly and everyone said aloha as you walked by.
The only issue I have with the hotel is the elevator. We were on the fourth floor and the elevator was sooooo slow. It doesn't help that there is no air-conditioning in the elevator because it got really hot as well. By the time you got out, you would be sweating up a storm. In a location that has high humidity, I would say they should update their elevators a little bit.
Overall we had a great experience and we have talked about going back as soon as we can!
July 23, 2014
Rated 4 out of 5 by Monkeymum Lovely stay at Sheraton Kona
Had a wonderful time staying at the Sheraton Kona Resort and Spa. Grounds are well maintained and pool area is great. Friendly staff. The only thing is the bathrooms could do with an update. Beds are comfortable and the room is spacious. I would definitely recommend this hotel to families and I think it's also a lovely place for a wedding.
July 22, 2014
Rated 5 out of 5 by mattoy relaxing getaway
excellent experience..relaxing atmosphere..easy drive to town..will recommend to family and friends.
July 22, 2014
Rated 4 out of 5 by Michelle1961 Great location and attentative staff
Asplatinum members we had a nice suite up-grade and chose the free continental breakfast; good value. The hotel needs some renovation in the bathrooms and noisy airconditioning but comes with spacious rooms. Great location and the ocean view rooms allow for great manta ray watching at night.
July 22, 2014
Rated 2 out of 5 by V714 This hotel needs improvements
Overall this hotel did not meet my expectations. It was run down, the service was unsatisfactory and the hotel was not up to Sheraton standards. I would not recommend this hotel to any one.
July 21, 2014
Rated 5 out of 5 by Russell58 COURTEOUS
We stayed at Sheraton Keauhou for 2 nights and we enjoyed all the employees, food and service. We look forward to returning again & will suggest your hotel to others.
July 21, 2014
Rated 5 out of 5 by HappyCustomer2014 Great service
An example of the great service we received throughout our stay. We had to change rooms because of the air-conditioning not working and the part would take some time to get in. The transition was made as painless as possible. While we were looking at alternative rooms with the manager, my wife mentioned how much she liked white meat pineapple. She surprised her by having this in our room when we returned later in the evening.
July 20, 2014
Rated 5 out of 5 by UaNoe Ocean Front Hotel with water activities
Sheraton Kona faces Keauhou bay and offers all the water sports you would want including night swims with the manta rays. The manicured lawns and rocky coastline invite you to relax and enjoy the warmth of the sun and the sounds of the ocean, a great way to get in touch with your thoughts or share time with someone special. Cultural tours and activities add to the magic of this property. Rays on the Bay is the most incredible location for a restaurant.
July 18, 2014
Rated 4 out of 5 by Lilygirl Enjoyed this hotel
Staff members were very friendly and worked to accommodate our needs. Very nice facility that has the unique feature of being able to observe the mantas.
July 18, 2014
Rated 4 out of 5 by Summer14 This is hotel has decent size room
I booked the ocean view facing the bay, which was beautiful. The beds were very small. The mattress sheets were very short. It keeps rolling up on me. The maid service were inconsistent - some days we are short of soaps, others coffee. But overall, our room was clean and always had the correct number of towels. The Concierges were mostly good - 1 may be less friendly. Guest service calls were picked up slowly. Front desk service was good. Valet was very friendly and so was the poolside service. We didn't eat at the hotel once - too expensive. Very disappointed the Golf course there was closed.
July 17, 2014
Rated 3 out of 5 by kaswheeler I was satisfied until I arrived home.
I was very satisfied with my stay until I returned home and found I was charged 54 dollars on my credit card and was informed that in spite of paying a high price for a room, which I did not mind it is an amazing hotel but I was also charged a resort charge of 30 dollars a day and that is ridiculous. I have stayed in other 5 star resorts and not had this issue. Rest assured I will not stay at a Sheridan again nor well I recommend you to others.
July 16, 2014
Rated 4 out of 5 by KaushikM Fantastic
It was an amazing stay at this resort. My wife and I just loved this place. We spent a week and we enjoyed the fullest.
July 16, 2014
Rated 5 out of 5 by Hokuboy14 Amazing stay at Sheraton Kona
Sheraton Kona has great staff, amazing attention to detail for food and beverage and service. Sheraton Kona has the best location on the bay with vantage points for great sunsets, water and cultural activities. Rooms are of excellent size, comfortable and upscale. The manta ray watch at night is something you cannot experience any where else,
July 15, 2014
Rated 5 out of 5 by DavidT11 Great wedding venue
My niece had here wedding here and it was elegant and easy from beginning to end. The hotel staff took care of everything and made it very easy on the whole family involved. Beautiful ceremony overlooking the ocean bay with music and flowers everywhere.
July 14, 2014
Rated 5 out of 5 by Romantic40 going the extra distance
It was our 40th wedding anniversary And we had booked a room facing the mountain. The hotel upgraded us to an ocean view. We were also presented with a coupon for drinks in the restaurant. On our anniversary chocolate covered strawberries were delivered to our door. Everywhere we went we were congratulated on our milestone. We were truly made to feel very special. Thank you Sheraton
July 13, 2014
Rated 4 out of 5 by clairebear415 ~Kona Sheraton ~
This hotel was one of the most beautiful Sheratons I've ever been to! Pretty scenery and beautiful nature along with activities for the kids and a fun waterside! I would totally recommend it and would definitely go back soon! Everybody was super friendly too and very helpful!! Love, Love, Love the Sheraton Kona Resort & Spa at Keauhou Bay, mahalo!!!! =)
July 13, 2014
Rated 3 out of 5 by ad2014 Pool Bar needs improvement
The pool bar closed was before the pool closed so you couldn't get a drink.
Pool bar was out of Strawberries during our entire 6 day stay. Also out of other ingrediants to make smoothies.
Our Pina colada's each day was made differently. It wasn't consistant.
Servers were great though
July 7, 2014
Rated 4 out of 5 by PLKA Wonderful resort; dining options fall short
This was a repeat visit, and overall we had another wonderful stay. Staff was extremely courteous. Hotel has two wonderful upscale dining options, but with two teenagers in tow, we focused on casual dining, and while these are available the hours need to be extended. The take out coffee and snack kiosk closes at 11 am (what were they thinking!!) and the poolside service stops at 5:30. Both of these areas also seem a tad understaffed, especially the coffee kiosk who only had one person every morning that I stopped by.
July 5, 2014
Rated 5 out of 5 by Vacationer51 A Week in Paradise
We loved the facility, the views, the location, and the cleanliness! The staff was also very friendly and helpful. Thank you for making our trip to Kona a fabulous one to remember!
July 2, 2014