Rated 5 out of 5 by Riley Amazing Stay
I travel a lot for business and pleasure. The Read House Sheraton was by far my favourite hotel I have stayed at in recent memory. The room was great, the hotel had a certain charm about it and the staff were friendly and very helpful.
April 9, 2013
Rated 3 out of 5 by ChattanoogaEngagement Not worth the $
I'm not sure if it's usually this expensive, but for a very small room it was over $200 for a Saturday night during the weekend of the rowing competition, which we were not there to attend. We were in town to take our engagement photos. We were required to do valet parking for $15 (included in the price above), & felt obligated to tip every time we needed to use our car during our stay. We were also looking forward to using the pool, but we found that it was closed for maintenance, which the lady at the front desk neglected to mention to us when we called to find out where the pool was located. The beds were really comfy, but the shower didn't drain well and the water pressure was light. We were also in the room right next to the elevator so we would hear it all through the night and the early morning. We were looking for a hotel that was walking distance to the aquarium area of downtown and it was the only hotel that close with vacancy when we booked. It was about an 8-block walk to that area, which was pretty convenient. Overall, I would not recommend this hotel.
November 4, 2013
Rated 5 out of 5 by Wtwalden Makes business travel feel like a vacation
I have stayed at Read House more times than I can recall and it is always a pleasure. Food is first rate and the staff will strive to meet your request with speed and a smile.
Looking forward to my next trip to the Read House.
May 21, 2012
Rated 5 out of 5 by Pete60 Exceeded Expectations!
The Read definitely made my family feel at home. Spacious rooms, plus a dash of nostalgia , made our stay very enjoyable. We most assuredly will add this to our travel spots in the future.
August 1, 2012
Rated 5 out of 5 by Bean281 Beautiful place to stay for the Regatta
The coffee pot was broken but the staff brought me a pot of coffee which I preferred anyway. all of the staff were very friendly and helpful
November 4, 2013
Rated 4 out of 5 by DWS1962 Central Location
Nice Hotel - it's location is right in between the restaurants, choo choo, and has a stop right outside for the free shuttle bus. Parking is a bit much at $15 a day
October 27, 2012
Rated 5 out of 5 by dnew Another great visit
Always enjoy staying at this hotel when my business takes me to Chattanooga. Great hotel with a lot of history. Comfortable room and good workout facilities.
February 11, 2012
Rated 5 out of 5 by SOGs Memorable moments
This hotel has a lot of interesting history that I enjoyed hearing from the friendly staff that works there. Thanks for making my visit a memorable one!
June 3, 2013
Rated 5 out of 5 by Tombo12 Super friendly
From check in to check out it was an enjoyable experience. Desk clerks, valet, bell hops were very friendly and helpful. Excellent dinner at Porters.
February 9, 2013
Rated 2 out of 5 by pkwright Not What I Would Have Expected
This hotel needs a great deal of work. The deferred maintanence is very high in the guest rooms making it uncomfortable to stay there.
September 26, 2013
Rated 5 out of 5 by dands loved the historic building
We loved the ambiance and the history of the building. The staff recognized our SPG card status and gave us a nice upgrade. We enjoyed our stay.
May 2, 2012
Rated 5 out of 5 by Benbini Weekend Getaway
We had a wonderful time in your city.
The staff, the room, the location of the hotel were all perfect!
Looking forward to a return visit.
March 11, 2013
Rated 4 out of 5 by MimM Excellent staff
The rooms were clean, bathrooms could use a little more attention, nothing degrading but maybe a little more upgrading. The Porter restaurant, we only ate breakfast there..could have been a good experience but the scrambled eggs were nasty...I had forgotten there is such a thing as 'powdered' eggs, but was quickly reminded when I ate the scrambled eggs...OMG!!! Have I said NASTY already...The garage attendees were perfect!! Took care of our luggage immediately, took care of my car and even had great tips for visiting the area..and very enthusiastic guys...worth every cent of their tip!! Even wished me a Happy Mother's Day on our departure!!
May 13, 2013
Rated 3 out of 5 by floridafamilyfour Beautiful Lobby
The lobby was very nice. The beds were nice. The pool is only 4ft deep and there is no hot tub they covered it with a strange floor. The shower did not work and the bathtub was difficult for a 6ft 2in man to use. The walls were peeling and some areas it looked like they were just painted over the peeling paint so it looked pretty bad. There is 2 areas of the hotel the old part were the lobby is and you see in the pictures of the hotel and the addition that looks like your in a different building that is white. Loud door slamming all night long. Walls very thin I could hear people talking next door. The steakhouse in the hotel was wonderful.
November 27, 2012
Rated 5 out of 5 by Addie12 This Hotel has great staff
great check in, great valet service
helpful and friendly staff
October 14, 2013
Rated 5 out of 5 by fjflorida P E R F E C T !
Great staff, excellent room (with 2 HD TVs) and super comfortable mattress !!
December 19, 2012
Rated 3 out of 5 by Tina00 Horrible check in
I booked my room back in Aug for a 2 queen bed. We stayed last year and had a wonderful exp. we had a late check in and my room had been given away. Tried to give me a king bed. After I became upset and produced my conf email a room was found. Plus I originally booked 2 nights. Called early in the week to change that to 1 night. They said they did not know about the change. Luckily I had that email too. Really unlike the Sheraton that I know.
May 12, 2014
Rated 2 out of 5 by Cathy92 None
Lovely but needs to pay attention to the details.
June 21, 2013
Rated 4 out of 5 by kcopk disappointed
Everything was great except for some things in the room. It was nice to be upgraded to a room with a sofa and easy chair.
The room was very comfortable, with the following exceptions. The first thing we noticed was the lack of lighting. Then the bathroom was tiny like a closet. There was no space to put any of the things we needed in there.
When I went for ice, I noticed that the usual "tongs" were not attached to the ice bucket, nor any where in sight. When I went to make a note, there was also no pen in the room. Some of these are little things, but I would expect more from the Sheraton. The small bathroom was the biggest complaint.
We had to call to have someone come and adjust the water in the heating system, as the air was too hot, and we needed cooler air.
The evening staff in the club lounge was very good and friendly. And kept the items well stocked. And the same with the morning lady with the breakfast items. But the evening gal really gets a star plus.
If I had business in downtown I would stay here again, But for someone just passing through, I would reconsider.
To park in their garage, you must use Valet Parking at a cost of $15 per day. Which means tips for the valet guys and also the bellman. Again, the staff was very friendly. Personally, I do not like to use Valet staff for my car - but here there was no choice.
The bed was very comfortable which I would expect, along with the other furniture in the room.
December 11, 2011
Rated 4 out of 5 by ceruleantornado Good enough
The suite was beautiful. The beds and pillows are super comfy. The room was clean and the housekeeping staff efficient and helpful.
We were disappointed to find that they hotel's movie selection did not include anything of an 'adult nature'.
We did have a loose panel in the closet that was creepy (it led to a crawl space)- the staff fixed it, but it meant I had to hang out in the room for an hour while they worked- awkward.
When I booked I asked about the pool and hot tub and came prepared to spend time int he hot tub on my anniversary trip. When we arrived- the hot tub/spa was out of service (and had been for some time). I should have been told this when I asked about it.
The pool itself was very pretty.
The club level breakfast was only ok (bread and pastry was dried out all three days) and was only from 7-9. The hors-d-ouvres were decent, but they cancelled it one night because of low occupancy- it made me feel like I wasn't important enough to receive that service.
The attached restaurant is FABULOUS!
A couple of times I stopped by the front desk and no one was there to help me.When I mentioned these things to the front desk upon check out- my concerns were pretty much dismissed and I was told "we were busy" and "it happens". For what I paid..it should not have happened.
The valet guys were fantastic! Helpful, polite, didn't rush us- tip them well!
All in all it was a positive trip, but I may try a different hotel next time.
November 30, 2011
Rated 3 out of 5 by Chrissy1976 Not worth the money
There's no parking except valet which is a flat rate charged to our room. Plus tips of course. We got a jacuzzi room and there was standing water around the top of the tub and mildew. The bathroom door knob was broken and wouldn't latch. Our remote didn't work and I called they sent a man up who changed the batteries and it sill didnt work after that. The furnishings and linens where top notch. I believe that there are some maintenance and housekeeping issues that could be improved. The breakfast which was packaged into our purchase price was a buffet. The biscuits were hard as a rock literally. Very disappointing for $ for 2 people.
January 3, 2013
Rated 5 out of 5 by BusinessGuy2013 Very Pleasant Experience
This is a very nice hotel. It has beautiful decor and historic ambiance. It's well located in downtown and seems to be very well maintained. However, internet service was flaky in my room -- had a hard time connecting to the wireless but that could have been a security setting in my laptop. Didn't try the restaurant but bar service was marginal at best. Seemed to be inconvenienced by having customers. Early morning front desk crew on the day of my departure did not seem terribly concerned about taxi's not arriving in time to make flights. I would stay there again but would address these issues with management up front upon check-in.
August 12, 2013
Rated 2 out of 5 by tracycb791 Housekeeping walked in without knocking
My husband and I were placed in a room that was supposed to be ready - 15 minutes after we arrived in our room, housekeeping walked in without knocking in order to put towels in the room that they failed to complete prior to indicating the room was ready. The front desk staff weren't really sympathetic to the fact that they had walked in. After we arrived home, I found my credit card had been charged for the room - we pre-paid our room at the time of reservation in order to obtain a better rate. Have not been able to get in touch with management onsite - spoke with corporate customer service, and pending a response to the issues.
March 25, 2013
Rated 3 out of 5 by yqgbgrj my stay
Hotel room not quiet up to quality of better Sheraton's. A bit small and room temp stability was a challenge. Cleanliness was good. Carpet worn and torn in room. Marble vanity has paint specks from last painting. Hallway to room not impressive. Staff excellent, nice lobby. Elevator in shabby condition. As the parent of a child performing at the Tennessee music teacher's convention, I was told of special rates. However, I was not offered the rate because due to long travel, I was checking in one day prior to the convention start. You could have, and should have, offered me the promised rate, but did not. I will not use Sheraton again if there is an option.
April 12, 2013
Rated 4 out of 5 by TDK1 Historical magnificence. Accommodating staff.
My family and I checked in on a Thursday, I booked three Jr. King Suites. Upon arrival to the property, I was promptly and professionally greeted by the valet (of whom we later grew to better know as "Timmy"). Timmy promptly unloaded our baggage and delivered them to each of our 3 rooms. As I checked in I was assisted by the desk agent Ken who was exceptionally courteous and well mannered; [we had a minor setback after one of the sets of room keys failed to work, however Timmy the Valet rushed to assist by informing Ken of the issue. I went down to speak with Ken regarding the key issue, he offered his sincere apologies and explained they were currently in a transition with new room key devices. Ken kindly treated us to a couple cups of coffee and issued new working room keys.] After checking in, I briefly toured the first and second levels of the lobby. The architectural design and features are simply magnificent. The history of the Read House is quite interesting and makes for an exciting stay.
As I mentioned, I booked 3 Jr. King Suites. 302, 404, 509. Each room was very clean, had excellent climate controls and appeared to have recently been updated. I was concerned that the rooms would be humid, unclean, and worn due to past reviews I had read which was the reason I decided to book the Jr King Suites (with the hopes that the suites would be better maintained.) The hotel is downtown so the views are pretty much a typical downtown view, nothing impressive when in Chattanooga, TN. I was pleased with our overall stay.
As our rooms were in the newer wing of the hotel, I was curious to investigate the older wing. I went to the 4th floor in the older wing and walked the halls. It was noticeably worn and less kept than the rest of the hotel, there was even a dismantled, broken down a/c unit hanging out of the side of the hallway, it appeared as if it had been sitting in that condition for years . I am extremely glad I booked the Jr. King Suites and put myself in the newer wing.
The Porters restaurant was great. The fitness center was above expectations and very well kept with all of the equipment functioning properly. The pool was not much to boast of, the waterfall was not on and appeared to be non-working, there was chlorine odor which was a bit strong for the pool area. I could not find a hot-tub anywhere. The club level was great, they offered a decent variety of snack items during dinner hours and a small breakfast during the morning hours. The climate in the club area was rather humid during mid-day but cooled down to a comfortable temperature during early morning and evening/night.
Overall, prior to my arrival I had low expectations for this Sheraton property as I am accustomed to staying at Westin properties, however I was pleasantly surprised! I would absolutely stay at the Sheraton Read House again and again over any of the nearby hotels. For a Cat 3 hotel, they are above par in my opinion.
May 21, 2013
Rated 5 out of 5 by bevie Excellent experience
While we didn't get to fully enjoy the hotel due to car trouble that got us there late and in a tizzy to attend a wedding. The weather wasn't very cooperative as well..having car trouble in bad weather is never fun. The hotel accommodations were fabulous and certainly made up for our troubles in reaching our destination. Rich in history and charm, the hotel is supposedly haunted.. Apparently the ghosts are as friendly as the employees. Hats off to the valet guys...they were the best! Love the Starbucks downstairs. The location could not have been better. We will definitely go back and stay longer to enjoy this beautiful hotel.
May 6, 2013
Rated 5 out of 5 by KnoxvilleBill Wonderful Week-end
My wife and I enjoyed a week-end in Chattanoooga recently. WeI wanted to stay downtown so I booked us here. The staff was very welcoming as well as informative about places to go and directions. The room was super. We enjoyed the HUGE garden tub and the room was very nice, large, and inviting. I enjoyed having a table to sit at, drink my coffee, and read the Sunday paper. The sofa and desk were very nice as well.
Some have bemoaned the size of the bathrooms, but ours was very nice, had two sinks, and was well stocked with products, from mouthwash to shampoo.
The room was very clean, very comfortable, and we will come again!
April 16, 2012
Rated 5 out of 5 by TommyOak Very convenient
We stayed on Saturday
Lots of weddings, but quiet like a church!
Very helpful and solicitous staff
May 12, 2014
Rated 1 out of 5 by ITTY worst hotel i ever stayed at!!!!!
THE WORST OVERALL. WILL NEVER STAY THERE AGAIN!!!!
November 26, 2013
Rated 4 out of 5 by Streettalk Superb staff at an great old hotel in need of some renovations
I've stayed here a couple times as it is the only SPG property in Chattanooga. It is one of those grand old hotels that was once likely really nice but where renovations/updates have slipped a little behind it's age - nothing major but it is evident, especially with the pool area, small bathrooms, etc. The rooms are great if a little small (again, it is an older building so rooms are smaller). The staff is superb and try very hard in general and to make up for anything lacking about the hotel. Extremely convenient location with full Starbucks and restaurant downstairs and the free Chattanooga electric bus stopping directly outside (fast and free trip to the Aquarium, Museums, etc).
January 14, 2014