查塔努加瑞得豪斯喜来登酒店

  • 美国
  • 田纳西州,
  • 查塔努加
  • 宽街 827 号
  • 邮政编码 37402
  • 地图

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Rated 3.6 out of 5 by 419 reviewers.
Rated 2 out of 5 by Guest The room air conditioner was not working. Moved 4 times in a 30 min span. The last room the air conditioner still didn't work. Called for someone to come and see about it. No one showed up! Room was not cleaned even when we returned at 10pm. When the staff was contacted they only sent up clean towels and did not offer to have the room cleaned. April 12, 2013
Rated 2 out of 5 by Needs improvements Needs improvements. Heating/air conditioning unit needs to be replaced. When the heat was on, it felt like the unit sucked all the oxygen out of the air. When the cool air was on; the carpet, bedding, and our clothes felt damp. The upholstered chair was coming apart at the seams. However, the beds were very comfortable. November 14, 2013
Rated 2 out of 5 by Discomfort... This was my second time staying at this particular Sheraton Hotel. The first time was awful. The heat in the hotel did not work so they brought a small heater to the room. Needless to say it took forever to warm up the room and after so long the heater just kept cutting off. I was there to celebrate my girlfriend's birthday which she was very uncomfortable with this room. The TV was in an ackward position in which you had to turn to the side in order to view the TV. To hear her complain throughout our stay was very dishearting considering the amount i paid for this hotel. The second time i visited chattanooga, I thought things would be better, but I was wrong. I arrived at 1am, checked in just fine and arrived to my room just to find out the heat did not work again. The furnace made buzzing noise and was blowing cold air. I called the front desk which they did switch rooms. This room was better and the TV was not in an ackward position unlike the last room. However, when I took a shower, the shower curtain was dirty. The next morning received no room service so I had to call the front desk to ask for service. I am grateful the guy who cleaned the room came promptly. The list goes on. I am highly not satisfied with this hotel and will not be staying at Sheraton Read House Hotel again. I do not recommend this hotel to anyone. December 10, 2013
Rated 4 out of 5 by Excellent Old Hotel Solid hotel, just old building. Damp carpet in room, but A/C worked great! Be sure to check your receipt at checkout for parking if you don't use the hotel valet. They will automatically add it and I had to call and have it removed. June 13, 2014
Rated 3 out of 5 by Needs some work.... Hotel is in a great location and the lobby is very pretty. But the hotel needs lots of work.... The chair in our room had 7 stains (my son counted), the bath tub was cracked with the finish peeling off. The AC wasn't working - thankfully we called at 11 pm and someone came up quickly and was careful not to wake sleeping kids. The pool area was falling apart - really bad shape. Ate breakfast at Porters downstairs - got 2 cups of cold coffee. The gentleman at the front desk was very nice and helpful (but had stains on his shirt). Beds were comfortable. May 24, 2014
Rated 2 out of 5 by Have stayed in better I wasn't impressed. The rooms were tiny, bathrooms even smaller. Its inconvenient to to between rooms because you have to go down then walk across the lobby, hop on another elevator and go back up. I had the worst time booking my reservation and it didn't even get right until I complained at check out. September 24, 2012
Rated 5 out of 5 by Great Time I just stayed at the hotel over the 4 th , the weather was awful but my room and stay at the hotel was super. George at the front desk saw to it that I had a great room to make up for the weather. He saw to it that I had a map of the city and told me of ways to get around and things to see. Thanks July 6, 2013
Rated 2 out of 5 by Personal Staff was excellent, location was awesome to downtown area and events within walking distance. Dis-appointed in overall condition of hotel. Understand it is an old hotel, but keeping it maintained to Sheraton standards that I am accustomed to has not been maintained. July 22, 2013
Rated 5 out of 5 by Amazing Stay I travel a lot for business and pleasure. The Read House Sheraton was by far my favourite hotel I have stayed at in recent memory. The room was great, the hotel had a certain charm about it and the staff were friendly and very helpful. Thank you April 9, 2013
Rated 3 out of 5 by Not worth the $ I'm not sure if it's usually this expensive, but for a very small room it was over $200 for a Saturday night during the weekend of the rowing competition, which we were not there to attend. We were in town to take our engagement photos. We were required to do valet parking for $15 (included in the price above), & felt obligated to tip every time we needed to use our car during our stay. We were also looking forward to using the pool, but we found that it was closed for maintenance, which the lady at the front desk neglected to mention to us when we called to find out where the pool was located. The beds were really comfy, but the shower didn't drain well and the water pressure was light. We were also in the room right next to the elevator so we would hear it all through the night and the early morning. We were looking for a hotel that was walking distance to the aquarium area of downtown and it was the only hotel that close with vacancy when we booked. It was about an 8-block walk to that area, which was pretty convenient. Overall, I would not recommend this hotel. November 4, 2013
Rated 5 out of 5 by Makes business travel feel like a vacation I have stayed at Read House more times than I can recall and it is always a pleasure. Food is first rate and the staff will strive to meet your request with speed and a smile. Looking forward to my next trip to the Read House. May 21, 2012
Rated 5 out of 5 by Exceeded Expectations! The Read definitely made my family feel at home. Spacious rooms, plus a dash of nostalgia , made our stay very enjoyable. We most assuredly will add this to our travel spots in the future. August 1, 2012
Rated 4 out of 5 by Central Location Nice Hotel - it's location is right in between the restaurants, choo choo, and has a stop right outside for the free shuttle bus. Parking is a bit much at $15 a day October 27, 2012
Rated 5 out of 5 by Beautiful place to stay for the Regatta The coffee pot was broken but the staff brought me a pot of coffee which I preferred anyway. all of the staff were very friendly and helpful November 4, 2013
Rated 5 out of 5 by Another great visit Always enjoy staying at this hotel when my business takes me to Chattanooga. Great hotel with a lot of history. Comfortable room and good workout facilities. February 11, 2012
Rated 5 out of 5 by Memorable moments This hotel has a lot of interesting history that I enjoyed hearing from the friendly staff that works there. Thanks for making my visit a memorable one! June 3, 2013
Rated 5 out of 5 by Super friendly From check in to check out it was an enjoyable experience. Desk clerks, valet, bell hops were very friendly and helpful. Excellent dinner at Porters. February 9, 2013
Rated 5 out of 5 by loved the historic building We loved the ambiance and the history of the building. The staff recognized our SPG card status and gave us a nice upgrade. We enjoyed our stay. May 2, 2012
Rated 2 out of 5 by Not What I Would Have Expected This hotel needs a great deal of work. The deferred maintanence is very high in the guest rooms making it uncomfortable to stay there. September 26, 2013
Rated 5 out of 5 by Weekend Getaway We had a wonderful time in your city. The staff, the room, the location of the hotel were all perfect! Looking forward to a return visit. March 11, 2013
Rated 2 out of 5 by pjcjr I asked twice to have maintenance clean the clogged drain in shower and both times it clogged. Restaurant food was good. The bar keep was nice but wine selections were poor and out of stock. June 11, 2014
Rated 4 out of 5 by Excellent staff The rooms were clean, bathrooms could use a little more attention, nothing degrading but maybe a little more upgrading. The Porter restaurant, we only ate breakfast there..could have been a good experience but the scrambled eggs were nasty...I had forgotten there is such a thing as 'powdered' eggs, but was quickly reminded when I ate the scrambled eggs...OMG!!! Have I said NASTY already...The garage attendees were perfect!! Took care of our luggage immediately, took care of my car and even had great tips for visiting the area..and very enthusiastic guys...worth every cent of their tip!! Even wished me a Happy Mother's Day on our departure!! May 13, 2013
Rated 3 out of 5 by Beautiful Lobby The lobby was very nice. The beds were nice. The pool is only 4ft deep and there is no hot tub they covered it with a strange floor. The shower did not work and the bathtub was difficult for a 6ft 2in man to use. The walls were peeling and some areas it looked like they were just painted over the peeling paint so it looked pretty bad. There is 2 areas of the hotel the old part were the lobby is and you see in the pictures of the hotel and the addition that looks like your in a different building that is white. Loud door slamming all night long. Walls very thin I could hear people talking next door. The steakhouse in the hotel was wonderful. November 27, 2012
Rated 5 out of 5 by P E R F E C T ! Great staff, excellent room (with 2 HD TVs) and super comfortable mattress !! December 19, 2012
Rated 5 out of 5 by This Hotel has great staff great check in, great valet service helpful and friendly staff October 14, 2013
Rated 3 out of 5 by Good hotel but get a suite Overall, hotel was good. The room was quite small so if you stay here, pay the little extra and get a suite. Our room wasn't ready at 330pm when we arrived but it was the weekend of the Riverbend festival. The staff was friendly and helpful. June 9, 2014
Rated 2 out of 5 by None Lovely but needs to pay attention to the details. June 21, 2013
Rated 4 out of 5 by disappointed Everything was great except for some things in the room. It was nice to be upgraded to a room with a sofa and easy chair. The room was very comfortable, with the following exceptions. The first thing we noticed was the lack of lighting. Then the bathroom was tiny like a closet. There was no space to put any of the things we needed in there. When I went for ice, I noticed that the usual "tongs" were not attached to the ice bucket, nor any where in sight. When I went to make a note, there was also no pen in the room. Some of these are little things, but I would expect more from the Sheraton. The small bathroom was the biggest complaint. We had to call to have someone come and adjust the water in the heating system, as the air was too hot, and we needed cooler air. The evening staff in the club lounge was very good and friendly. And kept the items well stocked. And the same with the morning lady with the breakfast items. But the evening gal really gets a star plus. If I had business in downtown I would stay here again, But for someone just passing through, I would reconsider. To park in their garage, you must use Valet Parking at a cost of $15 per day. Which means tips for the valet guys and also the bellman. Again, the staff was very friendly. Personally, I do not like to use Valet staff for my car - but here there was no choice. The bed was very comfortable which I would expect, along with the other furniture in the room. December 11, 2011
Rated 4 out of 5 by Good enough The suite was beautiful. The beds and pillows are super comfy. The room was clean and the housekeeping staff efficient and helpful. We were disappointed to find that they hotel's movie selection did not include anything of an 'adult nature'. We did have a loose panel in the closet that was creepy (it led to a crawl space)- the staff fixed it, but it meant I had to hang out in the room for an hour while they worked- awkward. When I booked I asked about the pool and hot tub and came prepared to spend time int he hot tub on my anniversary trip. When we arrived- the hot tub/spa was out of service (and had been for some time). I should have been told this when I asked about it. The pool itself was very pretty. The club level breakfast was only ok (bread and pastry was dried out all three days) and was only from 7-9. The hors-d-ouvres were decent, but they cancelled it one night because of low occupancy- it made me feel like I wasn't important enough to receive that service. The attached restaurant is FABULOUS! A couple of times I stopped by the front desk and no one was there to help me.When I mentioned these things to the front desk upon check out- my concerns were pretty much dismissed and I was told "we were busy" and "it happens". For what I paid..it should not have happened. The valet guys were fantastic! Helpful, polite, didn't rush us- tip them well! All in all it was a positive trip, but I may try a different hotel next time. November 30, 2011
Rated 4 out of 5 by Generally Very Good All aspects of this hotel were fine with the exception of the quality of breakfast and afternoon food in the Club Floor lounge. In our Starwood experience, the Club Floor lounge serves a nice balance of hot and cold breakfast items and serves them well. Food items and serving items were not sufficiently present to meet the need of the guests present. No tea was available for us, and had to be brought up by the person in charge. Overall, the choices of food as well as the silverware, glasses, cups, etc. were minimal. There was plenty of fresh fruit however. Also, no complimentary wine or beer were available in the afternoon - unlike almost all of our previous Starwood experience. April 10, 2014
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