Rated 5 out of 5 by Trish99 A clean and caring hotel stay
The Sheraton Puerto Rico (Convention) was a fabulous place to stay for the recent conference I attended. The rooms were incredibly clean and comfortable. The staff were very kind, courteous and caring. I highly recommend this hotel to all guests considering a stay here. I have travelled to many places in the world and have stayed at many hotels. This hotel ranks at the highest level. The conference facilities and services were also outstanding and the food was absolutely wonderful and nutritious. Trish New Zealand
May 18, 2014
Rated 5 out of 5 by Charilie view
view was spectacular from the room. wish the balcony in the lounge was open though.
May 18, 2014
Rated 5 out of 5 by WolfePack Yet another great stay!!!!!
I have stayed at SPG properties around the world and have truly never felt so appreciated at guest and an SPG Platinum member!
All levels of the Hotel team were so attentive and welcoming. I have stayed at this location a few times for business but this last trip was my first for pleasure. And boy was it ever...a pleasure!
Great location and central to everything. With such a great pool and excellant amenities you could stay in the hotel, but there is so much to see and do.
Thank you for a great stay from me and my familty. Joel, you made our stay perfect!!!
May 17, 2014
Rated 4 out of 5 by lprospero Perfect for conferences and meetings
From the time we checked in, until the day we checked out the staff went above and beyond to make our stay memorable. Hector at the front desk even played along when our traveling companions - who arrived before us - asked him to give us a message..."that we were the last team to arrive and had been eliminated from the race!" William and Gabriel greeted us in the mornings outside for taxi or coach service for our excursions and the pool bar staff made lunches and poolside time most enjoyable. The conference centre staff did an amazing job! We were so happy to thank them all and quite pleasantly surprised when they were asked to come into the banquet room and the ENTIRE staff paraded in. Well deserved thanks was passed along to them all. The accomodations were comfortable and clean and complimentary wifi made it easy to stay connected to work and home. Overall, a great experience.
May 16, 2014
Rated 4 out of 5 by DaddyBobbs My stay
Staff was incredibly welcoming and anxious to help
Asked for door repair and extra towels on 1st day never happened
Most of the food was poor to fair. Choices was acceptable, but way overpriced. You can not have a buffet with only one entrée choice and yet charge $20-25
Internet outages on conference floor were a MAJOR impediment
2nd floor conference facilities were outstanding
May 12, 2014
Rated 5 out of 5 by WorldForumParticipant 5 Night Stay in May- World Forum
We stayed at this hotel for a week in May for a conference. It is a busy place, "well used". The staff do a good job maintaining the site. The carpet in the rooms is highly trafficed- and the furniture is far from new- but again the staff attention to cleanliness and guest needs makes up for the wear.
The pool is wonderful, again well staffed with great attention to detail. The view from the 12th floor club lounge was great, and made for a wonderful breakfast venue.
I was in PR to attend the World Forum on Early Care and Education. There were over 800 participants and the hotel staff handled the population flawlessly. Each snack and supper buffet was beautiful and the food was fresh and tasty. They did everything from keeping frozen juice bars to roasting a pig on a spit... for over 800 people from over 80 countries- a very well done conference- from A/V needs, foods and making people always feel welcome from early morning to past midnight. Fabulous place for a large conference.
May 12, 2014
Rated 5 out of 5 by Soni Perfect for conference events
Enjoy great service while focusing on your event. Good sound system in the main ballroom and convenient breakout rooms gives organizers a lot of flexibility. Choices, the onsite restaurant, offers a tasty selection.
Bus and taxi service to take you into the city and Old San Juan for more choices.
May 11, 2014
Rated 4 out of 5 by Grumpy1 This hotel could be better
I stayed in a "Club level room" -- and while the club lounge was nice with great amenities, the room I stayed in was smaller than most Sheraton rooms in other hotels and quite ordinary. The dining room was average, but I do want to emphasize that every staff member was fantastic and I was there for 4 days so I met a lot of the them,
The internet connection in the business lounge was deplorable -- that needs attention.
May 10, 2014
Rated 4 out of 5 by hn46 Hotel service & Restuarant
I do not like the Resort fee disguised as a hotel service fee at 16% i am not sure what service you provided for this fee.
I at at Choices excellent food and good service from Mark & Gabriel especially.
May 5, 2014
Rated 2 out of 5 by spiana the lounge is substandard
the lounge at the Sheraton San Juan is the worst i have seen. You will not get a glass or wine unless you pay. No reason to stay or even pay for a club loung floor or benefit.
Learn from other sheraton hotels
May 5, 2014
Rated 4 out of 5 by John4749 My vacation stay at Sheridan San Juan
Very helpful staff especially Rosemary, could use an area set aside for families to visit and play games.
April 27, 2014
Rated 2 out of 5 by 2LNR Keep wanting to like this hotel but too many problems with poor follow-up
I use this hotel for business. Each time I am there is yet another issue(s) that just keep making me so frustrated.
For my arrival last week, I had a relatively new person check me in. While he greeting me as a Platinum, he didn't seem familiar with platinum benefits or how to handle a conflict with my companies breakfast. He said that someone would call me in the am by 7:00am. No one called. I went downstairs to inquire and no one knew what to do. Later that morning, the very nice and knowledgable Cynthia called, but I had already eaten breakfast.
Later that day, I went down to say that I had not received my "green card" for opting out of room cleaning. Was told no problem, I'll go ahead and post the 500 points. Even after double checking before I checked out, no points ever posted. I tried calling just yesterday to try and resolve and after being transferred 2x and on hold, I just gave up. Congratulations, you win. Keep the points.
Prior stays have included the room category books not being available at checkin and disappointment when staff doesn't contact you after being told someone would.
Again, I keep wanting to like this hotel, but it appears that the cruise customer is their top priority and that if you are there on business you are an annoyance.
April 23, 2014
Rated 5 out of 5 by Jambuly Perfect Peaceful Escape
Was able to clear my mind and just kick back and relax :)
April 18, 2014
Rated 5 out of 5 by Shade9100 Quick Visit from the cold Northeast.
All categories were examples of the excellent Starwood Quality we have grown to expect. May I suggest more shade areas provided on the Pool Deck. Once sun passed over building shade was very hard to find. this is coming from a fair skinned person. Had a terrific visit.
April 16, 2014
Rated 5 out of 5 by Brittney The staff is wonderful!
Katherine (cafe) is amazing--we absolutely loved her! It was my first trip to Puerto Rico and she was so helpful, walking me and my boyfriend to the bus stop and giving us a map of Old San Juan--circling all of the places we needed to visit. She made us feel welcome and made sure we were having a wonderful time.
Our bartender (I'm so sorry but I can't remember his name) was also very friendly and offered us maps and magazines.
I work at a property in Colorado and I have to say that it's employees like this that make me want to do my job well and be the best I can be. The staff at your property take ownership of your property and seem very proud to be there. It's inspiring and they made our vacation that much better. Thank you!!
April 14, 2014
Rated 5 out of 5 by DK4060 This hotel is in the right location for business
I could not find anything negative about my stay at the hotel. I just did not have time to uterlize all that was available.
April 14, 2014
Rated 5 out of 5 by cust1 BEST SERVICE EVER!!!!!!!
I have to say with out a doubt Melissa in the Club is THE BEST!!! The entire staff at this hotel was real GREAT... Everyone was ready and willing to offer suggestions of places to visit, explaining in detail what beaches to visit. This was a great vacation THANKS to all the staff....
April 10, 2014
Rated 2 out of 5 by OscarFL Did not meet my expectations
At first the person at the front desk was very accomodating and was able to upgrade me to a nicer room as i was staying 11 nights. However, the TV was not working properly, the carpet was dirty and there was a noice form the bathroom that was never addressed. Only one manager called the day before my last day to apologize. The staff was not friendly at all and service overall was poor given the elegance of this hotel.
April 8, 2014
Rated 5 out of 5 by MAVF Very Good Stay
I have a very good stay. No problems at all.
April 7, 2014
Rated 3 out of 5 by longlake What is the point of Gold membership?
Other than expedited check-in, I do not feel like a valued gold member any more. Not only was the room tiny and had no deck after requesting a larger one for my family, but we were not even placed on a high floor thus we had to look at dense palm trees outside of our window during our stay. I called to request a change but never heard back from anyone. Increasingly I just don't feel like my loyalty is appreciated at this and other SPG hotels - I am going to start looking at other hotels. Nice hotel overall hotel, but just lacking any sort of connection with me - I was a spring break #.
March 31, 2014
Rated 5 out of 5 by PRLola Home Away From Home
I had the opportunity to stay at the Hotel several times with my adult children when on vacation to the Island. Great location near to all metro area venues. My children would go out and about meet friends and take a cab back to the Sheraton. I would stay and enjoy my time at the casino. Staff very friendly and attentive to my needs.
March 27, 2014
Rated 5 out of 5 by Kato46 This is the Best Hotel I've stayed in lately
This hotel was great. Rooms were large and very clean. Staff was very helpful. Location is excellent to the Old Town.Next time I travel to San Juan I would not think of staying at any other hotel but the Sheraton in Old San Juan.
March 25, 2014
Rated 3 out of 5 by sinclairlewis90 Lobby is beautiful
We were dissapointed with our room. The cabinets looked like they had water damage. The veneer was pulling up from the cabinet. Just looked cheap, considering what we paid I would have thought it would look better.
March 24, 2014
Rated 4 out of 5 by Mike168 Great Location For A Cruise
This hotel is located directly across from cruise ships. Very friendly staff, clean rooms & nice amenities. I would definitely stay there again.
March 24, 2014
Rated 5 out of 5 by Alicia72 Fantastic room
The suite was beautiful and clean. Perfect for our stay.
March 23, 2014
Rated 5 out of 5 by erinda Great hotel
Great pool and hot tub.. nice staff.. get a room with the balcony
March 19, 2014
Rated 3 out of 5 by shane great location
I have stayed here several times and enjoyed it. This time my room was dirty - there was hair and dirt on the pillow, hair on the bathroom floor, mold in the tub, tape stuck to the wall and my desk was damaged. Don't think I will be back.
March 19, 2014
Rated 2 out of 5 by thelawyerpr At this time I would not recommend this hotel
I usually stay every year in this Hotel with my wife. This time the experience wasn't good. We stayed in Room 1119 and overall room was good except the bathroom. The bathroom door didn't locked so there wasn't privacy. Also the bathroom extractor wasn't working.
On another topic, I was promised as SPG gold member a welcome cocktail voucher. They never gave me the voucher.
Finally, the checkout day, I called from my room to request a bellboy to help us with our luggage. We wait in our room for about 30 minutes and no one came. I went to the lobby and for my surprise front desk never passed the message to the appropriate person. For those reasons, at this time, I DO NOT recommend this hotel.
March 16, 2014
Rated 5 out of 5 by Dk722 Amazing staff
Great location, large well appointed rooms. With wonderful friendly staff
March 14, 2014
Rated 3 out of 5 by Vermonter10005 Food ruins hotel image
Nice hotel, however my stories to friends and family will be about the $4.50 cup of tea. Breakfast for two, one coffee, one tea, two toast, oatmeal, 1 egg quesadilla ,1 bannana.
With minimum tip, over $50.00. Taking advantage of location.
March 12, 2014