Rated 3 out of 5 by Cathy Reservations
I made my reservations through SPG with Felicia in January of this year, specifically asking for adjoining rooms on the club level. When we arrived, we were told that the club level had no adjoining rooms. Jose was so very helpful, obtaining adjoining rooms on another floor plus giving us access to the club level. Just one more problem with SPG.
April 4, 2013
Rated 5 out of 5 by Manju Wow, what hospitality
Yes, the hotel was beautiful, the rooms were comfortable and the location was great, but what really made my stay here memorable was how wonderful the staff treated me. I anticipated standard service but the hospitality was definitely beyond what was expected. I was able to change rooms without a problem, store my luggage all day until check in time, enjoy a wonderful breakfast and grab a shuttle to Disneyland without any worries. The staff really took care of me and I want to say thanks again! I recommend anyone traveling for any reason, to stay at the Sheraton Hotel at Garden Grove (make sure it’s this one because there are like 3 or 4 others in the same area).
March 24, 2012
Rated 3 out of 5 by Denverdoug Small Room
For some reason we were issued an extremely small room in the corner. The room had a king but not enough room for a chair and I couldn't close the curtains because the desk was in the way. In fairness, it is one of the lower catagories and did a good job meeting all of our needs for a quick, one night stay. The bed was very comfortable.
March 4, 2013
Rated 4 out of 5 by smw9276 Great For a Quick Stay
I stayed here for a convention that was taking place in the hotel. It was much nicer than I expected, and I would stay there again for business in a heartbeat. The only thing I didn't like was my room had no bathtub, but other than that, everything was really good. Staff were friendly and accommodating, the rooms were clean and comfy.
May 7, 2013
Rated 3 out of 5 by MJ101 Nice staff and good location
The hotel was very quiet and the staff lovely. The location was convenient to Anaheim center and Disneyland. The food in the restaurant was very good quality.
March 10, 2014
Rated 5 out of 5 by PerfectWeekend Perfect Weekend
Staff & Facility was perfect for our weekend get-away. The club-level option was ideal for our family and set our weekend up for a perfect time. The staff at check-in/out and breakfast were outstanding.
One night parking was full, however the courtesy valet was great and maintained professionalism despite the back up of cars.
February 19, 2013
Rated 3 out of 5 by dizbennett Nice Room but TV issues
Room was good. Staff good not great. TV was missing about 1/3 of the channels. Staff member came to my room to fix, but unable. Front desk called shortly after to tell me it was a Lodgenet issue. They expected it to come on in about an hour. Never came on, even the next day. No comment from the staff, or explanation.
October 9, 2012
Rated 5 out of 5 by maria26 great stay
we had an amazing stay at the hotel for 4 nights. the bad... parking and internet are expensive....$12 per night for parking seemed a little bit too much and the internet $10 per day...when we only used an hour or so...were quite an addition to the bill....other than that everything was really nice....
November 25, 2013
Rated 4 out of 5 by Paul67 Nice.....but.....
Fantastic lounge and friendly staff, rooms are nice and clean, and the property is kept up nicely. Only negative is the parking fee which is a pure money grab. It was about 9 months since my last stay, so must have started sometime fairly recently. Unload and park across the street at Target........for free.....
March 4, 2013
Rated 4 out of 5 by tomjay nice
nice hotel. consider going downstairs for free wifi and not spending money on laggy internet in the room.
March 11, 2014
Rated 5 out of 5 by Connie60 This hotel has great location and modern features
Lovely experience from check-in to end of stay. Great spacious rooms with refrigerator and comfortable beds with nice area to sit in chair with footstool....Plus very comprehensive office/desk area. Staff is ready at drop of hat to help and add that much more to the overall experience. Club floor exceptional!
February 25, 2013
Rated 3 out of 5 by Travler71 Didn't meet my expectations
Room could have been cleaner, Internet was bad. Kept going off. Room was a very nice size..
June 27, 2014
Rated 5 out of 5 by Dragonpd Staff
Everyone was extremely polite and accommodating. Marciela especially ensured that our room accommodations were just as requested- thanks so much! I would definitely recommend this location. Excellent location and not overcrowded area compared to other Sheraton locations- no offense.
December 4, 2013
Rated 5 out of 5 by ajmom Great location, clean, staff excellent
I have nothing bad to say about this hotel. The only suggestion I would make is for them to have the club breakfast stay available later than 9:00 am. Most hotels have breakfast until at least 10:00, which would have been much nicer. Also, a little variety with the breakfast would have been great.
March 6, 2013
Rated 5 out of 5 by Wes007 Great Staff and Location
The Sheraton Anaheim South met all our expectations. Room was comfortable, and a very good size for the two of us. Staff was helpful with check-in, and during our stay. Would return again.
Only down side was that breakfast could have been more tasty. Although the wait service was very good.
January 22, 2013
Rated 4 out of 5 by Kyle13 Stay was okay
Stayed two nights with our family. Staffs were nice. Room was clean. The bathtub was not draining well. I was offered for green choice in return of 500 starpoints. I was told that I should not use their $5 coupon to get the points, but I still did not get the points after 10 days of stay.
June 17, 2013
Rated 1 out of 5 by RHON58 IT WAS BAD ALL AROUND
ROOMS GIVEN AWAY EVEN AFTER CREDIT CARD GIVEN AND CHECKED IN BY LOUIS. MOVED TO NEW ROOM 12:30 AT NIGHT. BREAKFAST OFFERED BUT NOT ENOUGH FOR EVERYONE. SHOWER DRAIN DID NOT WORK SHOWERED IN WATER TO ANKLES. GIVEN 3000 POINTS TO MAKE UP FOR ALL PROBLEMS WHEN A FREE ROOM IS 7000 POINTS
October 17, 2012
Rated 4 out of 5 by Auer4 A great place to stay
3rd time here and consistently good. Great location. Staff very welcoming and helpful. Club level rooms are large, lounge breakfasts substantial. Shuttle to Disneyland easy and on schedule. Only minor incident was that one key, each time, didn't work and had to be re-keyed.
September 23, 2013
Rated 1 out of 5 by LMG517 This hotel needs work
On business trip and the internet does not work most of the time. Hotel response was when hotel is full the Internet does not work well.
TV not working no HD stations. The hotel also knew this problem existed..
Poor maintenance of this ate.
Stay somewhere else.
March 14, 2012
Rated 4 out of 5 by MzBostonB Caution: club level disappointing
if you are looking to have a "club" expereince where you can entertain customers in the PM --there is no wine/beer/cocktails. Also, the breakfast area isn't kept clean/tidy (not a full time server). Very disappointing...don't pay extra to have this benefit.
November 10, 2013
Rated 5 out of 5 by Chippaul exceeds expectations, highly recommend
this hotel is much more on the inside - well appointed rooms, modern, clean, extremely friendly helpful attentive staff are always there and wonderful. Minutes away (8minute walk on a very open large sidewalk) to the conference centre and Disney. Perfect location.
March 24, 2013
Rated 5 out of 5 by yong70 Awsome Place To Party
We has a blast thanks to great staff and great place. Rooms and ballroom was clean along with great food. Children had great time at their heated pools and safe environment.
Thank you Sheraton of Garden Grove Anaheim South...
December 23, 2013
Rated 4 out of 5 by TLSfamily Family Had A Great Stay!
Perfect base for family Disney vacation. Club Level room and three extra dollars for free wi-fi and shuttle passes to Disney is quite a bargain.Staff was very friendly and hotel was very quiet which surprised me since we were there over kids Spring Break.
March 28, 2013
Rated 4 out of 5 by SuzinM nice place
Better than expected. Nice beds and linens. Quiet. Friendly staff. The valet acted surprised that I was giving him a tip. Only negative is the charge for WiFi. Even the cheap hotels offer free WiFi and this one wants $9.95 PER DAY!
December 2, 2013
Rated 5 out of 5 by Cocoa916 Comfortable hotel
Hotel is located in Garden Grove but still in a good location that is very convenient to Disneyland. Rooms are clean and comfortable.
February 9, 2014
Rated 5 out of 5 by Cindy37 This hotel has great features
Excellent service, clean rooms, great for family fun.
February 18, 2014
Rated 3 out of 5 by RickM Not able to provide any perks to Platinum customers
I've stayed in this hotel several times due to proximity to my client. 2 out of 3 times, they were unable to provide me with club level rooms. No late checkouts either. Location is good, hotel is clean, and staff is nice.
May 20, 2013
Rated 2 out of 5 by dredayeveryday dont get me wrong loved the place but INTERNET sucks
i really liked the hotel overall. the only down fall is if you are there on business dont expect to get a connection to the internet. also if you stay on the club level the right side elevator has a faulty card reader
August 7, 2012
Rated 4 out of 5 by SEM2013 Good hotel, but could use a little attention
This is a nice hotel and the staff were extremely friendly. Our guest room was clean & comfortable. However, our toilet had an issue, the trash cans in the hallways were overflowing, and the elevators were not clean.
July 18, 2013
Rated 5 out of 5 by kmich2000 Great value-Clean hotel
Nice clean hotel. Great staff makes you feel like a welcomed guest. Also want to thank Sally Mai for her assistance and constant communication with my reservation. First class! Keep it up. I will be back.
November 9, 2013