Rated 4 out of 5 by Swsarasio Location of this hotel
The location and room of this hotel are very good.
January 5, 2014
Rated 3 out of 5 by dizbennett Nice Room but TV issues
Room was good. Staff good not great. TV was missing about 1/3 of the channels. Staff member came to my room to fix, but unable. Front desk called shortly after to tell me it was a Lodgenet issue. They expected it to come on in about an hour. Never came on, even the next day. No comment from the staff, or explanation.
October 9, 2012
Rated 4 out of 5 by Paul67 Nice.....but.....
Fantastic lounge and friendly staff, rooms are nice and clean, and the property is kept up nicely. Only negative is the parking fee which is a pure money grab. It was about 9 months since my last stay, so must have started sometime fairly recently. Unload and park across the street at Target........for free.....
March 4, 2013
Rated 5 out of 5 by Mike2904 Great Service at the Business Level
Nothing bad to report. Great service and great staff. From the front desk to house keeping. Thank you all for making my family feel like home.
Hope to see you soon.
September 5, 2013
Rated 5 out of 5 by Connie60 This hotel has great location and modern features
Lovely experience from check-in to end of stay. Great spacious rooms with refrigerator and comfortable beds with nice area to sit in chair with footstool....Plus very comprehensive office/desk area. Staff is ready at drop of hat to help and add that much more to the overall experience. Club floor exceptional!
February 25, 2013
Rated 4 out of 5 by Kyle13 Stay was okay
Stayed two nights with our family. Staffs were nice. Room was clean. The bathtub was not draining well. I was offered for green choice in return of 500 starpoints. I was told that I should not use their $5 coupon to get the points, but I still did not get the points after 10 days of stay.
June 17, 2013
Rated 5 out of 5 by ajmom Great location, clean, staff excellent
I have nothing bad to say about this hotel. The only suggestion I would make is for them to have the club breakfast stay available later than 9:00 am. Most hotels have breakfast until at least 10:00, which would have been much nicer. Also, a little variety with the breakfast would have been great.
March 6, 2013
Rated 5 out of 5 by joeveron1951 AWESOME *****
Loved the shuttle to Disney land awesome service all round. Staff were so friendly
September 16, 2013
Rated 5 out of 5 by Wes007 Great Staff and Location
The Sheraton Anaheim South met all our expectations. Room was comfortable, and a very good size for the two of us. Staff was helpful with check-in, and during our stay. Would return again.
Only down side was that breakfast could have been more tasty. Although the wait service was very good.
January 22, 2013
Rated 1 out of 5 by RHON58 IT WAS BAD ALL AROUND
ROOMS GIVEN AWAY EVEN AFTER CREDIT CARD GIVEN AND CHECKED IN BY LOUIS. MOVED TO NEW ROOM 12:30 AT NIGHT. BREAKFAST OFFERED BUT NOT ENOUGH FOR EVERYONE. SHOWER DRAIN DID NOT WORK SHOWERED IN WATER TO ANKLES. GIVEN 3000 POINTS TO MAKE UP FOR ALL PROBLEMS WHEN A FREE ROOM IS 7000 POINTS
October 17, 2012
Rated 1 out of 5 by LMG517 This hotel needs work
On business trip and the internet does not work most of the time. Hotel response was when hotel is full the Internet does not work well.
TV not working no HD stations. The hotel also knew this problem existed..
Poor maintenance of this ate.
Stay somewhere else.
March 14, 2012
Rated 5 out of 5 by Chippaul exceeds expectations, highly recommend
this hotel is much more on the inside - well appointed rooms, modern, clean, extremely friendly helpful attentive staff are always there and wonderful. Minutes away (8minute walk on a very open large sidewalk) to the conference centre and Disney. Perfect location.
March 24, 2013
Rated 5 out of 5 by Disneybaby2 excellent value
The staff at Sheraton garden grove are Awesome. Always friendly and accommodating. The hotel is perfect for my family. Pool jacuzzi now laundry facility with microwave perfect add on. Love Sheraton in garden grove.
July 21, 2013
Rated 5 out of 5 Hotel Experience
This hotel was chosen by the organization that is sponsoring a seminar I am attending. I am very pleased with the facility. However, there are only a few minor details that I was a little disappointed with/ 1) No ventilation in the gym. I know it is small, and sweat is expected but it is stuffy making it hard to breathe; 2) There should be a smoking area for those who smoke because as a non-smoker entering the facility I don't want to walk through a cloud of smoke to do so, and I think it is unfair not to have a comfortable designated place, I mean even those waiting for the shuttle get seating accommodations. Lastly, which is something I know can't be changed but I want to mention...the bathroom door in my room was a nuisance to me. I don't like to feel shut in when I am in the bathroom but there was no way for me to prop the door open so I had to use my suitcase and because of the direction the door opened, it I had to do it every time I used the bathroom because otherwise I couldn't exit the hotel. I think an immediate solution would be to provide a doorstop. (smile). Thanks...
July 28, 2013
Rated 4 out of 5 by SEM2013 Good hotel, but could use a little attention
This is a nice hotel and the staff were extremely friendly. Our guest room was clean & comfortable. However, our toilet had an issue, the trash cans in the hallways were overflowing, and the elevators were not clean.
July 18, 2013
Rated 4 out of 5 by TLSfamily Family Had A Great Stay!
Perfect base for family Disney vacation. Club Level room and three extra dollars for free wi-fi and shuttle passes to Disney is quite a bargain.Staff was very friendly and hotel was very quiet which surprised me since we were there over kids Spring Break.
March 28, 2013
Rated 5 out of 5 by Flyingtailor Nice little hotel
Never stayed here but was pleasantly surprised. I had great service my room was large with a nice size bathroom and great shower. Came in late and left early but if your going to Disney or have business in the area great hotel to stay at.
June 4, 2013
Rated 2 out of 5 by HabitualTraveler Avoid it like the plague
I've stayed in a sheraton property every week this year and this was by far the worst experience I've had. While we were not attending the resorts, we thought the location would make this hotel more suitable for traveling with kids - it wasn't. There was a shuttle to the resorts, but the waiting area was always full of sour faced people sitting near the waste bins. Parking at the hotel -even for gold members - costs more than parking at the disneyland garage, so there's no real value added by the shuttle.
The hotel was recently remodeled, but poorly executed; for example, the floor below rhe carpet is uneven with abrupt surface changes of an inch. The wardrobe provided as a closet was not tall enough to hang clothes and the ironing board was half the size of other Sheraton properties. The "heated" pool was heated to about 68 degrees one day and 80 degrees the next. The staff was cheerful, laughing and joking one with another; but they were very inatentive to patrons. I waited several minutes to check out while employees milled about the front desk without helping anyone.
June 15, 2013
Rated 3 out of 5 by RickM Not able to provide any perks to Platinum customers
I've stayed in this hotel several times due to proximity to my client. 2 out of 3 times, they were unable to provide me with club level rooms. No late checkouts either. Location is good, hotel is clean, and staff is nice.
May 20, 2013
Rated 5 out of 5 by Johnny28 never disappoints
Like usual this hotel and it's staff always delivers everything you would expect.
Rooms very clean and spacious.
Staff cannot do enough for you!
Will always stay here when in town!
January 1, 2014
Rated 2 out of 5 by dredayeveryday dont get me wrong loved the place but INTERNET sucks
i really liked the hotel overall. the only down fall is if you are there on business dont expect to get a connection to the internet. also if you stay on the club level the right side elevator has a faulty card reader
August 7, 2012
Rated 2 out of 5 by jenn House Keeping Please
Stayed for Memorial Day weekend. We got a room on the second floor, and the entire floor smelled like a mix of Mexican and Indian food. Worse was when we got to our room; our room was a complete mess. Obviously house keeping hasn't touched the room, and it was well over the check in time. Front desk ended up giving us a new room on a different floor. We thought we could finally rest after a long trip, but the sheets were ALL stained and had random pieces of hair. From the comforter, to the sheets, and the pillowcases. Gross! We called house keeping to change out the entire bedding completely. Next day after a long visit to DIsneyland we arrived back to our room around 11pm and our room was completely untouched. Towels and bedding was exactly where we left them. Front desk excuse was that we probably left the do not disturb sign on the door, but we honestly never touched that sign. House keeping just ended up giving us two towels and left. My family and I have stayed here a few times before and it was always a pleasant stay, but after this experience I don't believe I'll ever come back.
May 28, 2013
Rated 3 out of 5 by kelly59 No bells or whistles
This hotel does need some attention. I had a reservation, using spg points, and upon arrival at 8:30 pm my room was not ready. I had asked for an upgrade, which is customary as I am a gold member. They did not offer an upgrade, and after I asked, the rooms available were not clean. It's 8:30pm. They should have had my room already set aside for upgrade and checked to make sure all was in order. I also was not impressed with the fact that after I checked in, went to my room and returned to the lobby, approximately 20 minutes later, to find the lobby full. A bus had unloaded and the people were waiting to check in. I wondered if their rooms where ready or if they received higher level rooms over spg clients.
The overall condition of the hotel was satisfactory for the amount of points required for a one night stay. The hallways definately need to to be spruced up: new carpet and air freshener would be in order.
If you are looking for a place to stay while visiting Disneyland, just down the street, this is a very desireable location. Just be aware of the nightly parking fee!!
August 26, 2012
Rated 1 out of 5 by rrgl Cleanliness went downhill
We stayed in the Spring and it was great. 4 months later we stayed again. Carpets in the halls and rooms were very dirty. We did not take our shoes off it was so bad. The bathroom floor needed to be cleaned.
October 16, 2012
Rated 4 out of 5 by CanuckTraveler Fresh and new
Aside from being the furthest Sheraton from Disneyland this hotel is clean and new. Rooms are comfortable and just what you needs. No frills budget hotel but has everything you need.
June 10, 2013
Rated 5 out of 5 by lcordo05 Very relaxing location
This facility was excellent except for the lack of a microwave or refrigerator (free) and free wifi. Although the computer station in the lobby was nice. It just would have been better in the room.
March 25, 2013
Rated 5 out of 5 by Kennmr2 Sheraton Anaheim
This is an excellent hotel to stay. Very updated decor, nice, friendly, and helpful staff. Parking is a little challenging duriing peak hours but other than that.... 4.5 stars!
June 5, 2013
Rated 5 out of 5 by DLPassholder Wonderful stay
Hotel accommodations were outstanding, club level was terrific. All staff made me and my family feel welcome (especially at check-in). My family will continue to return for sure.
April 21, 2013
Rated 5 out of 5 by Jackpot Sun and Fun
Relaxing place to stay. Very clean rooms, kids enjoyed the pool, spouse and I enjoyed the spa. Employees are very friendly and helpful. Definitely a place to come back to.
April 1, 2013
Rated 5 out of 5 by Wally007 Closeness to Disneyland
It was very convenient to stay here while visiting Disneyland. We were pleased with all aspects of the hotel.
Martha, at check-in, was more than friendly and helpful.
April 7, 2013