Rated 2 out of 5 by skinner Maintance needed
The hotel needs upgrades. Hallway carpet needed replaced. The carpet in my room was torn and dirty. For the prices charged, the rooms should be in much better condition.
December 9, 2013
Rated 4 out of 5 by KenM 2nd Stay
This was our second stay at this property. My SPG status was acknowledged and we were upgraded to the Club Level and a bigger room. While we were just driving through and spent <12 hrs there, it was warm and inviting, and all the staff were very friendly and sociable.
December 6, 2013
Rated 2 out of 5 by ALP007 Frigid Rooms, Staff and Food
I stayed at this hotel for a large business conference. The rooms at the hotel were clean as were most the facilities, including our conference rooms. In addition, the front desk staff were very friendly and the shuttle team was fabulous :)
Unfortunately, that is about all that was done well during our stay. It was difficult to get guest rooms to comfortable temperatures (I had the thermostat set to 78 and still slept in a scarf and fleece jacket - there were many individuals with our group who also had the same challenge). The conference rooms we were in were kept at a chilly temperature as well. The staff that served our group lunch and dinners overall were unfriendly, slow to respond to requests, and carried themselves in a manner that suggested we were more of a bother than paying customers. In addition, the meat during two meals was served undercooked and many of the baked potatoes for dinner one night were not fully cooked either, hard in the center, and mine was black and starting to rot on one side.
Again, the building itself was nice and clean and the staff at the bar were all friendly and professional. However, the cons outweigh the pros and many from our group have recommended choosing a different location for our next conference.
November 16, 2013
Rated 2 out of 5 by Lerch Not good
Poor service by wait staff. Food was lukewarm, or undercooked. Staff in catering/restaurant were rude. Three people at bar, and not one could take the time to recognize the customer and say " I will be with you in a moment" but instead ignored the customer. Not a friendly pleasant hotel. Rooms were also all cold, many members of group complained of temperature of meeting rooms and public areas.
November 15, 2013
Rated 4 out of 5 by Panthercub10 Diminishing Extras
I have stayed in this hotel annually for 3 years. The first year was very nice! As SPGs we received a couple free coctails, snacks, breakfast and Wi-Fi. The seccond year, we were informed the coctails were no longer included and would have to add them to our bill. We still had snacks, breakfast and Wi-Fi. This year however, we were informed that Wi-Fi was extra as well. We could get free Wi-Fi in the ballroom during classes, but not in our rooms that we were paying for???. And we were paying quite a bit more than what we paid in previous years!!! I could get free Wi-Fi in every restaurant around town and I was only buying a meal!! The beds/pillows were wonderful, but the price keeps going up and the "extras" keep getting taken away!!! Very disappointed!
November 7, 2013
Rated 4 out of 5 by bob0607 small problems
I was disappointed that several of my towels were frayed on the sides.
November 6, 2013
Rated 3 out of 5 by Testing515 Dissapointed
I have stayed here before and I have to say this was totally unexpected. Tub backed up and not cleaned after fixed; needed toilet paper and had to call twice and go to the desk for it (took a total of 2 hours); was booked on shuttle to airport and when I arrived at desk was informed that there was no shuttle scheduled so I had to pay for a cab. Not good.
November 3, 2013
Rated 5 out of 5 by RandR2 Great Hotel
We had an excellent stay at the Sheraton Inn in West Des Moines. The staff was very friendly and helpful. I would recommend this hotel to everyone.
October 29, 2013
Rated 4 out of 5 by jcassara1 Great room minutes from Drake University.
We had a nice room at a great Drake University rate with a free breakfast, close to where my son played his football game.
October 27, 2013
Rated 2 out of 5 by EmmaJ Disappointed this trip...
I have stayed at this hotel several times over the years. It is the only SPG hotel in the area, and generally I have received good service. This weekend (especially Friday night) it seemed that there was only one gentleman working. I am unsure what I will do on my next trip to Des Moines, but this visit was less than fantastic.
October 21, 2013
Rated 5 out of 5 by Nick Just a great stay!
From the hotel shuttle driver offering advice on places to eat and personally drawing me a map, to the overwhelmingly courteous staff at the front desk and in the bar, to the great conversation I had with the staff in the Lounge on the top floor, I was very happy during my stay here.
October 17, 2013
Rated 2 out of 5 by MKT64 Needs help
I asked to be as close to the elevator and instead was as far from elevator. Check in was awful with one girl that moved very slow took 40 minutes. Could smell sewer smell in lobby and in our room. Was supposed to receive a welcome gift upon arrival which I never got. Will not stay again. Staff very unfriendly.
October 15, 2013
Rated 3 out of 5 by Tilly1122 Needs updates/remodeled
Carpet, outside the rooms/hallway area on third floor was rippled, very dirty looking. Conference room was set up good and chairs were comfortable, however there were obnoxious and unappetizing stains on some of the chairs. At times the larger public bathroom was out of order inconveniently near lunch time. Your staff was professional, friendly and polished (GREAT), however, the facility is definitely showing wear and tear. Not par for a Sheraton.
October 11, 2013
Rated 5 out of 5 by Swisconsin The rooms are always comfortable & clean.
The hotel was excellent like always.
October 6, 2013
Rated 4 out of 5 by Brasil51 The Gym
Great machines. Problem is the people who use them can't be bothered to wipe them down with the provided towels. Hotel needs to post a reminder on wall in front of equipment. Kind of disgusting. You'd think adults would want to clean up after themselves without being told.
October 3, 2013
Rated 3 out of 5 by Kansastraveler Unsatisfactory WiFi policy
The hotel failed to recognize my Lifetime Gold status upon check in, and I was not offered the free WiFi amenity. I was forced to accept a $10.95 daily charge for Internet use. To make matters worse, when I tried to log on with a second device, I encountered another $10.95 fee. A call to the front desk was not helpful. The next day I complained to a manager and the charges were dropped. She agreed that I should have been offered the free WiFi amenity.
September 24, 2013
Rated 3 out of 5 by MommaDek Breakfast was lousy!
Breakfast buffet was ok, nothing fancy. My son ordered off the menu, took almost 20 minutes to get two eggs, toast and bacon. When he did finally get his breakfast it was cold, not even room temperature, cold. Very disappointing. We could have walked across the street to McDonald's and gotten a better breakfast for half the price and it would have been hot!
Needless to say, we did not return to the restaurant.
September 23, 2013
Rated 3 out of 5 by ejraney rude front desk personnel
This was my first stay at this hotel. Everything was fine until checkout. There was a guest checking out in front of me and I patiently waited behind them. Just as another personnel came to the front desk, another guest walked up to them, cutting in line. I politely said that I have been waiting and that I was in a hurry to checkout. The personnel completely ignored me and proceeded to checkout the other guest. It's OK to make mistakes but not OK to be rude.
September 20, 2013
Rated 4 out of 5 by ABAPer Hotel is clean despite the hallways
If you only look at the carpet of the halls (the hallways that lead to the rooms) you would think this was a run-down dirty hotel. However, this hotel is clean and well kept. The carpet in the halls is stained and has many "bubbles". With the right heals a lady may make a hole in the carpet, they are that bad. The only other issue is the desk chair. I travel every week and this is the only hotel I have ever seen that has a desk chair without wheels let alone arms.
September 15, 2013
Rated 3 out of 5 by PMcDermott Room Was Nice, Hotel Dirty
My room was very nice. It looked as if it had been updated recently. The hallways were dirty, stained carpets and the same trash on the floor my entire stay.
September 15, 2013
Rated 2 out of 5 by Celtic17 Club Level
Disappointed at offerings at Club Level. Not much to make you want to book it again.
September 11, 2013
Rated 5 out of 5 by CORS Great as always
The staff at this hotel is always wonderful. The room was clean and well kept. I always make this my hotel of choice when traveling to Des Moines.
September 10, 2013
Rated 3 out of 5 by cj23 not what promised
We had asked for a king size bed and instead got 2 beds. The air conditioner was not working properly and was pretty warm in the room.
September 9, 2013
Rated 5 out of 5 by Mo5144 Comfortable, Clean & Close to Everything
I've stayed at this hotel for 3 years in a row. Every year I have seen improvements and upgrades in the room as far as furnishings & bathroom features. The staff is courteous.
It is a beautiful hotel, and it is close to shopping and restaurants.
The Conservation Districts of Iowa Conference has been held here for several years. It is a great place to hold our annual conference.
September 6, 2013
Rated 5 out of 5 by AuctionLady1 Conference at this hotel is great
Conservation Districts of Iowa held the annual conference at the West Des Moines Sheraton the first week of September 2013. All the meeting facilities with screens, electronics and audio were very well provided with staff assistanct as needed. Meals were delicious, attractively presented and served with great speed. Thank you for a great stay.
September 6, 2013
Rated 5 out of 5 by ejjj Nice place, Nice staff
The facilities are just right for our meetings.
Our room was perfect, the extra sitting room was so handy for small meetings and visits. The hotel is very well situated in the community.
September 6, 2013
Rated 3 out of 5 by Conservationist disappointed
I have stayed here previously but this time was disappointed. The carpet had a big wet spot. Called CS but no one checked on this. The room was freezing.
September 6, 2013
Rated 4 out of 5 by SPG01SPG SPG
I would recommend the hotel, however, when someone enters your room they should make the bed even if they are not changing the sheets. All the other places I stay do that. Also remove the food tray from the room from the night before. I was in the handicapped room and use a cane so it was hard to put it outside my room, thus should have been taken out of my room the next day. They removed towels but did not make bed or remove tray from the night before. They also wanted me to get out of my room before I was ready on the day I was leaving.
September 3, 2013
Rated 2 out of 5 by GriffonMom GiffonMom
I called and requested a room with double beds and was told it would not be a problem to just write that request when booking online.I did exactly as instructed and booked over a month in advance. Upon check in, we were told we had a room with a king bed. After being told they had no double bed rooms, I spoke to a manager to and was given a double bed room. We had to wait sometimes close to 10 minutes for an elevator. The breakfast buffet was expensive where so many hotels nowadays offer complimentary hot continental breakfast. The best part of our stay was Frank who made omelets at the breakfast buffet. He along with wait staff were very friendly. The bathrooms were very small as well. My husband had terrible service in the bar and had trouble just getting served cocktailsfor his group.I had high expectations for a hotel with a Sheraton name and was greatly disappointed.
September 3, 2013
Rated 5 out of 5 by MandL95 Thanks for a great stay
Thanks for a memorable stay. As usual, we enjoyed our stay and were pleasantly surprised with attentive staff and great accomodations.
September 1, 2013