Rated 4 out of 5 by HMommy Clean, Comfortable, great
We enjoyed our stay here. The rooms were very well kept and clean. We liked having lots of pillows, the complimentary water was a fabulous unexpected amenity and the staff was very helpful. Our first night we realized we had a leak in the bathroom causing a small puddle. We are pretty easy so we just called the front desk to alert them and said it was fine to us as long as it didn't get worse but just wanted them to know. They sent maintenance right away. He brought us extra towels for the floor and told us he would have it fixed first thing in the morning, which he did. The front desk was always pleasant as were the valets and porters. My son ended up with a collection of stuffed animals from Disneyland and the housekeepers would always arrange them nicely on his bed for him. He enjoyed that. Overall, it was a great hotel and experience. We chose to walk to Disneyland every day which was about 10-15 minutes depending on crowd and crosswalk lights. We could also walk to Garden Walk for dinner. We never used the ART but the hotel hasa nice sitting area for it to stop at right out front. The laundry room was great to have, although, it took us almost 3 hours to do a load because we had to run the dryer twice to get clothes fully dry. That was a bummer to have to sit there that long with nothing to do. Finally, the snack shop was a great option although pricey. We wish Molly's Kitchen was open for dinner because Overland seemed very dead and the food wasn't that great. We would definitely stay here again.
October 11, 2012
Rated 5 out of 5 by julilar3 GREAT STAY, GREAT STAFF
We came in for a couple days to do Disneyland and had a great stay at the hotel. The room was clean and the staff was extremly friendly. I wanted to mention Bertran (IRD) as an EXCEPTIONAL employee. My mom and I were sitting in the lobby area both mornings and Bertran greeted us, offered to get us coffee and a muffin, just a class act employee. THANK YOU for a great stay, we will be back.
May 12, 2014
Rated 3 out of 5 by Seydia6 Pay attention at booking
I booked a room more than 6 months in advance for an event at the neighboring convention center nearby. I had specifically requested a king sized bed and felt that having booked my room so far ahead there shouldn't have been a problem. We called to confirm a few days before the trip because the original email said I should have been charged a deposit for one night's stay by a specific date and my bank was not showing a charge yet. We were told we had booked a room with two queen beds even though I have an email that specifically states the opposite and also says that the hotel would honor the booking! We were stonewalled and lied to by the customer service agent. She was very argumentative about the situation and refused to be of any help. Her solution to the problem was to call the hotel directly next time we wanted to book a room so that this wouldn't happen again. On the day of check in we brought the issue up again at the hotel and again were only given excuses as to why they wouldn't honor the original booking. We asked if it was possible to get a microwave in our room so that we could save some money and eat lunches in the hotel room since the trip was 9 days long. We were told that a microwave would cost us $25 per day which seems completely overpriced. The room description states that bathrobes are provided but we were not provided with any. Several days our door was opened before 9 am (without knocking) for the daily cleaning service, even on Friday and Saturday which we thought was exceedingly rude! Last but not least, on the day of checkout our bill reflected charges for self parking a car at the rate of $16 a day. We never had a car on the property except the few moments it took to get our luggage out of the car when some friends dropped us off at the front door and then again when they picked us up for the ride to the airport.
November 15, 2013
Rated 3 out of 5 by MayorSal Hotel is good.
This hotel is a charming one. Nice walk paths, pools and layout. Front desk folks are on the ball and friendly. Keep in mind, however, that even though the main reason to stay here is Disneyland, this hotel is not synched with the park. There is no hotel shuttle to and from (the other Sheraton is, however) The room service shuts down at 11:00 p.m. - when the park closes. So, if you are starving, you need to get food somewhere else. Room service, when opened is run by the restaurant next door and their wait staff is not as polished as hotel's. Be sure to check your order since they forgot drinks with mine and never came back with them like they promised.
August 21, 2013
Rated 2 out of 5 by Miles70 Not the greatest experience.....
Front counter staff and reservations team were not dependable. They over promised and under delivered and made this pretty much my worst hotel experience. I did not receive the correct rate or the view that I was promised amongst a dozen other things that should not have gone wrong.
On another note I can say that Tina Fimbre and Adam saved the day and are the only two people that I encountered who understand exactly what customer is.
Ditch the others....they are giving Sheraton a bad name!
I do not believe that children should be allowed in the Club Lounge on the 14th floor. This is not appropriate.
Thanks again Tina and Adam for making things right!
October 14, 2013
Rated 4 out of 5 by Rei4 I love being able to bring our pets on vacation.
Sheraton hotel has always been a great place to stay while on vacation. Especially since I can bring the whole family, our 11 year old dachshund. The rooms are clean and comfortable. Which is why we keep coming back to this hotel. However on or last stay when we arrived in our room there was some left over garbage from the previous roomers. Not a lot but enough to feel as though the cleaning staff was in an incredible hurry. Aware of the fact that the hotel was booked for the remainder of the week I didn't call to complain or ask for another room. We were on vacation and wanted to start it. Aside from that we had a wonderful week.
August 16, 2012
Rated 3 out of 5 by TravelingfromNewYork Good location near parks
I chose to stay at the Sheraton Park Hotel based on their close proximity to the parks and I usually book at SPG hotels. However, my overall experience here didn't meet my expectations of a Sheraton. It's too large of a hotel and probably why service was average.
If not for the front desk staff, I would give the hotel a higher rating. We were celebrating our older (9) and younger (3) son's birthday.
in Los Angeles. I have been an SPG member for quite some time and usually stay at SPG hotels while on vacation or business and always treated with priority as an SPG member but not at the Sheraton Park at Anaheim. Since we were driving down from LA, we checked in pretty late on Sat night around 10pm. Upon check-in, the front desk member (I think his name is Mike) barely greeted me. I asked if there was a higher floor available since we were here to celebrate the kid's birthdays. Without acknowledging why we were visiting, he quickly said the hotel was fully booked and could only place me on the 2nd floor so I asked if I could at least be placed on a Starwood preferred floor. He rudely repeated himself and reminded me they were fully booked and that's all they had, seemed very very annoyed I asked him 2 simple questions. I thought they were reasonable questions and I was definitely not being overly demanding. Although I checked-in late, they should have saved me a room on the Starwood Preferred floor since I booked on spg.com. Overall, the front desk staff didn't like to be asked questions. If you are in service business, answering questions shouldn't seem like a burden.
The positive was the housekeeping staff. They were very pleasant and even though I wasn't on a Starwood Preferred floor, I was treated like one regardless. Greeted us when we walked by, they were very nice and left me everything I needed bc I had 4 ppl in a double/queen room including kids but there were only 3 sets of towels and 2 cups.
Tip: hotel is walking distance to parks. No need to park at Disney lots since their parking lots are still far from the parks and you have to walk to tram station in order to get to parks. It's the same time and distance wise if not longer process than walking from the hotel and costs you $16. If u don't want to walk the 3-4 blocks, u can walk across street from Hilton hotel next door to the Disney Toy Story parking lot and take the bus shuttle to the parks and back, which takes you right to the park entrances.
September 7, 2013
Rated 5 out of 5 by Scott328 Great Hotel
This hotel is absolutely great. We have nothing bad to say about it. The staff and Hillary went above and beyond to make our trip perfect and for us to feel special. Very close to Disneyland, great pool, great food, nice rooms. Loved the view of the nightly Disneyland fireworks! Will stay here next visit!
May 12, 2014
Rated 4 out of 5 by BMijo Cowboy resturaunt fails
So overall experience was fantastic as always. I was very sad to say that whatever that cowboy food joint is attached to the hotel os named it needs to be renamed Ghost Town. And that's what I felt I was when I arrived for dinner. I was immediately seated as there seemed to be enty of open tables and I thought, how fortunate. I soon discovered why...I sat for approx 20 minutes and not a soul ever came to ask me for a drink, an order...nothing! So I walked out and again...like a ghost, not a word. That was Wednesday 6/26 at 6pm. Be sure this place is staffed before you waste your time visiting this ghost town. Had a better time in the Haunted House next door
June 28, 2013
Rated 5 out of 5 by SFGiantsFan Disneyland Trip in Style @ Anaheim Park
Our stay at the Anaheim Sheraton Park was fabulous. Just a stone's throw from Disneyland, we were delighted with the shuttle service, terrific price, and all of the ammenties of this hotel. Our Gold Status afforded us most excellent service, although I would imagine that with the people we worked with, outstanding service is delivered to everyone! They were all terrific. And on our last day, we were prepared to have to have our final lunch and drink by the pool bar, but they so kindly moved the bartender to the lobby bar where it was warm and we could watch the football games. A perfect ending to a perfect vacation getaway!
December 13, 2013
Rated 2 out of 5 by Momof2 Unfortunately...
We have been coming to this hotel for the past 10 years and at first it was great. As the years have gone by you can tell they are doing their best to maintain it. However, this past weekend we were given a room that needed definite upgrade. The bathroom especially. The hotel employees were rude when we checked in and had to wait 3 1/2 hours to get our room. Which, by the way, we had to repeatedly return to the front desk to ask if the room was ready. By 4PM, we had gotten no call and went up again. New crew had come in and no one was aware that we had been waiting for a call for our room. Very upsetting especially when you're traveling with children. It's too bad.
August 13, 2013
Rated 3 out of 5 by TdIsNey Not so Disney Friendly
Meh not really that close to Disneyland. That 0.1 miles on their website is a lie. It's 15 minute walk which isn't bad but there are other hotels closer to enterance. The view isn't that great either really get parking lot view. Disney tickets are sold in lobby but they are never there and no one else will help u. Guest services was rude and made us wait at Disney for 45 mins for tickets. Oh parking is more expensive than Disney parking! And there's a shuttle that cost $5 per person per day rip off. Double bed was barely walk able in the room so cramped I think my luggage for only in the shower since there was no space!
February 17, 2013
Rated 5 out of 5 by denlmik This hotel was perfect for my needs
proximity and value were good, though I did reserve the room through Orbitz I was told I could not have my Starpoints credits. I booked with Sheraton in the expectation of having them.
May 9, 2014
Rated 5 out of 5 by Ann1972 Awesome staff!
The staff at this hotel are among the friendliest and most courteous I've ever encountered. Very pleasant people!
Also the facilities are lovely.
May 8, 2014
Rated 5 out of 5 by points44 staff was outstanding
we were their a week. The staff was great and explained and suggested things to do and tours how to go about getting to places and setting up car rental and pickup to airport when ready to leave. The only two things I would suggest is either bigger waste baskets or more of them, and microwave. Not always convenient to go out to get something and also saves a little money to be able to heat things you can pick up at store for late night or anytime. If staying a week it helps to be able to do things like that to save a little so you can do other things. But other than that we had a great time would stay again .
April 22, 2012
Rated 5 out of 5 by debke Amazing staff
I stayed at the Sheraton Park Hotel in Anaheim for three nights for an industry conference. I was blown away with the service and staff. I travel for three to four conferences a year and this was by far the most consistently professional service I have experienced. From the conference staff who set up, cleaned up and served meals to the bar tender at night and the wait staff in the restaurants, I was just amazed! The woman at the Disneyland desk was never without a smile. Everyone was a consummate professional and responded to all of our needs. I would definitely schedule future conferences at this hotel!
November 10, 2012
Rated 5 out of 5 by SecondHome Friendly staff and GREAT Service and Food. Very Clean Hotel.
We recently stayed again at The Sheraton. This is like our home away from home. My husband and son and myself enjoyed our stay and the entire staff is so friendly and helpful.
We enjoy the meals at both Molly's and The Stagecoach Robert and his father, Robert at The Stagecoach are very friendly and make us feel like family. Alice is a gem. She is very helpful with what to see and where to go in Disneyland. We enjoy her very much.
We will return in spring again and see you all then.
Have a very Blessed Christmas and Happy New Year to each and every one of you at The Sheraton.
Lou, Mary, and Kevin
P.S . Room 136 is the room we always have and it is like home away from home.
December 21, 2012
Rated 3 out of 5 by Teresa822 For a conference
I was staying for a conference. When I called to book the room under the conference name I talked to 6 people and no one knew what I was talking about it. So I just went ahead and booked it under best rate. Which actually was more expensive than the conference rate, When we got there, 2 ladies in our group got $50 hotel gift cards because they were with the conference. We didn't because their employees had no idea how to book a room.
The second night I was there I got very little sleep because they booked a room with 8 20 year old partying until 1am next door to me.
Molly's cafe was excellent! :)
February 10, 2013
Rated 5 out of 5 by brian89 Great!
My girlfriend and I was so happy that we were able to check in so early and without any extra fees. We were coming in from San Francisco on a 1 day getaway to LA california adventures and we arrived around 5:30am. The guy at the front desk was very understanding and found a room available for us right away. All we wanted to do was settle in, sleep for an hour and head to the park. We got exactly what we wanted and on top of that the beds were one of the best hotel beds we slept in. Slept great! Our 1 day unexpected getaway was a success because of the accommodation we receive from the hotel!
October 7, 2013
Rated 3 out of 5 by regularguest25 Overall fine and comfortable place but not without a few concerns
I stay at this hotel pretty frequently. One time, I was checking out and asked if I could leave a bag with the guest services over the weekend since I was coming right back the next Monday. I was traveling over the weekend and it would've been really nice not bringing all of my bags. An employee at the guest services told me that it's a liability for them to hold my bag over night and wouldn't even flinch.
I've stayed at many different hotels and all of them always gladly stored my bag when I asked. This is a very common experience and I was very disappointed by the way the employee talked to me and wouldn't even think to accommodate a regular guest like myself. My experience with the rest of the staff has been very positive. Staff members are the club lounge are excellent and very friendly.
April 3, 2014
Rated 5 out of 5 by Akunga Great Hotel!
We were given a room on a high floor facing Disneyland. The room was very spacious and spotlessly clean. The interior of the room felt fresh and we felt really cozy & comfortable especially after a very long day @ Disneyland (15 minutes slow walk away).
The staffs were very approachable, warmth and always willing to assist with your enquiries.
The coin operated laundry room was kept clean and 'odorless'. A suggestion is to extend the operating hours longer as most of the Disneyland going guests will only reach the hotel late in the evening.
The hotel did not disappoint us and should we ever visit Anaheim again, this hotel will be our first choice. As the saying goes, first impression lasts.
June 21, 2012
Rated 5 out of 5 Room great, staff better
When we first arrived the reception staff was great. We were excited about our weekend and they immediately picked up on our mood and joined in. The room assigned was great but I thought I had asked for park facing, so I went to ask for the extra bonus - and was immediately given a new room - just as the fireworks started. Main street is the best place to watch the show but the 14th floor of the Park may be second.
The gym was clean and modern, the pool relaxing and the cleaning staff efficient and friendly. Room service was tasty and quick.
Loved our stay and will be back - hopefully soon.
May 24, 2012
Rated 5 out of 5 by Ricky001 On a scale of 1 - 5, I give this one a 6.
I have stayed at Sheraton hotels before and always enjoyed my stay. I have never had as fine an experience as I did at this Sheraton. They were professional, interested, dedicated, caring staff who wanted to be sure your stay was a great one!
April 26, 2014
Rated 4 out of 5 by Lizabeth Convenient Location, But No Wifi Access
I enjoyed my stay at this hotel, which was convenient walking distance from the Anaheim Convention Center where I was attending Vidcon. Also walked to Disneyland for a day trip. I made use of the shop / breakfast restaurant located on the premises, which was great to have. The staff was friendly, and the facilities were very nice. I especially appreciated the free bottled water which was replenished daily. The one negative was that I was unable to get internet access. Apparently it was only free in the lobby, not in the rooms, and when I tried to get access I was unable to log in. The staff was not able to resolve this issue, and I was forced to go over to the convention center for internet access.
August 10, 2013
Rated 5 out of 5 by Maggie48 The hotel has great future
This hotel satisfies all my needs has excellent facilities and very professional and cordial staff The location is good and assure a comfortable stay for visitors..
April 27, 2014
Rated 3 out of 5 by SamyG Dirty Bathroom
My stay would've been better had my bathroom been clean and if the pool were open. The showerhead was so filthy with lime scale, that water didn't flow out of it properly. The bathtub was dirty, as if it hasn't seen a sponge or scrubdown in a long time. You can feel & see the soap scum build up. Even the nozzle was broken so when you try to adjust the water temp to warm, it kept turning back down to hot. I went to use the pool during the pool hours, but they had closed it for cleaning.So, I paid resort fees for a pool I couldn't even use. Other than that, my bed was super comfortable.
September 3, 2013
Rated 3 out of 5 by nick50 staff at front desk
realy disappointed with many features of the property. The front check in person was good. no one to handle the platinum check in guests. waited longer than the non elite guests. The front desk staff did not follow through on my requests for emailing folio etc. room was average. not adquqate hours in club lounge. club lounger overtaken by a party for golden globe awards for several hours sunday. not fair to the rest of us who wanted to enjoy the lounge as well. they had ordered dinner there for their party. if the room were huge...no problem. however, the space around TV is too small.
January 16, 2013
Rated 4 out of 5 by AussieGlenn I enjoyed staying at this hotel
Too many cost items such as wireless internet. Should be free in room.
Good environmental room strategy with towells and bedding. The hotel should have an electricity card-key device like other cost saving hotels.
April 25, 2014
Rated 1 out of 5 by Lisa1973 Worst Stay Ever
Without a doubt my worst stay ever at a Starwood Property! Where do I begin?
No doorman to help us with our bags, guy at checkin was less than helpful, no upgrade (although platnium member), once again no help getting our suitcases to our room, small room, dirty bathtub, broken TV, kids playing soccer in the halls @10:30pm, told there was a shuttle to the park but there wasn't, following night had to ask all the teenagers having a party on our floor to stop, mix-up will our bill that need fixing and the list goes on...the only positive the whole stay was the staff in the club lounge.
May 30, 2012
Rated 3 out of 5 by Herky Unpredictable
I had two stays here within a week. The first stay I was put in a well below standard room, closest to the elevator, with no amenities. The second I was put on a Rewards floor (I'm gold) with an excellent room and the expected amenities and treated much differently by the staff. Maybe a question of employee training? But I can't recommend until consistency is addressed. Families may like the pool, etc., but not for a business traveler.
April 6, 2014