Sheraton Philadelphia Society Hill Hotel

  • One Dock Street,
  • Calles 2nd y Walnut
  • Filadelfia,
  • Pennsylvania
  • 19106
  • Estados Unidos
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Age Requirement Policy

Guests must be 21 years or older with photo identification to reserve a room.

Rated 4 out of 5 by 413 reviewers.
Rated 1 out of 5 by Unacceptable service delivered Although booking more than 1 month in advance with request for a 'quiet room' we got a room on top level (good) with a huge ventalitor or something on the roof. Thus: no sleep at all because the thing was on constantly. At checkout you also tried to charge valet parking costs again, although you could have seen it was already paid for in advance. And you where the only hotel during our 23 nights stays in 14 hotels in that part of the USA, on similar Quality level that did not have free WIFI. Penny wise, dollar foolish. . August 18, 2013
Rated 5 out of 5 by Sheraton Philadelphia a great place to stay My recent stay at the Sheraton Society Hill was excellent. April 7, 2014
Rated 4 out of 5 by Great location We have stayed at this property several times. The location is perfect for sightseeing and shopping. There are many great restaurants withing walking distance. The staff is friendly and helpful. I have 2 complaints from our most recent stay. First, we could hear EVERYTHING in the rooms next to ours. So much so it was as if we shared a room. It was both bothersome and embarassing. Second, the bathroom was quite cold. There was a large window in it and neither the ceiling vent or the old baseboard unit produced any heat. February 17, 2013
Rated 3 out of 5 by Cleaningness/HVAC The room was clean, the coffee machine was not cleaned, it had the coffee bag from the previous guest. We left the hotel and came back that evening and the coffee bag was still in the coffee machine. The bathroom sink had yellow stains abound the drain. The HVAC was too loud. I asked the front office to look into it and I never got a call back or a message left regarding it. It woke me up about 5 times on both nights that I spent at the hotel. Because I am a starwood employee i did not want to complain to the staff. February 25, 2013
Rated 4 out of 5 by Friendly staff, very enjoyable stay The staff were extremely friendly and helpful. Never had to wait long for any type of service. Room walls are a bit thin - heard TVs from both sides of our room, but nothing that was too distracting. Rooms were very clean and comfortable. Received an unrequested upgraded room due to being a Starwood guest. Great taxi service, convenient to the attractions, but far enough away to avoid the large crowds. Elevators were always prompt. Food and drinks at Taste were great as were the bartenders. Would definitely return. July 3, 2013
Rated 5 out of 5 by Cobblestone charm Situated on a cobblestone street, this hotel is within walking distance to the historic district of the city and many restaurants. The doormen were extremely helpful with getting our car quickly and efficiently any time we needed to leave. The men and women at the front desk were pleasant and welcoming. The lobby had several different seating areas for people to socialize comfortably. We requested a refrigerator for medication and were told that we were on a list as there weren't any available. Within 15 minutes, a gentleman arrived with a fridge!! We were erroneously charged twice for parking one day. We left a message for the accounting department and the problem was rectified immediately. The staff goes ABOVE AND BEYOND to please their guests!!! Can't wait to go back. March 7, 2013
Rated 3 out of 5 by nice hotel but expect parking to break the bank i booked the hotel with spg, wasnt informed about the whopping $45 parking. the hotel room was nice but the pool area was disgusting. the chrome all over showed rust. the paint was peeling all around pool area with mold in one corner. i stubbed my to with a pipe sticking out by the kiddie pool area. the management promissed points to myselfand family that came with me because we came on a family vacation and the pool was disgusting. i was the only one in the party to receive the points, not the others in my group. July 26, 2012
Rated 4 out of 5 by Great Stay The hotel lobby was beautiful and hotel over all was nice. The room was a great size. The bathroom was not as updated as some other properties but it was clean and functional. I enjoyed my stay and would stay there again if I am in Philadelphia. The staff was very nice and the hotel offers afternoon tea, coffee and cookies. The cookies are great. The staff members at the bar/restaurant were great. Very attentive and very welcoming. We had breakfast and before dinner drinks at the hotel and it was great each time. March 16, 2013
Rated 5 out of 5 by Delightful and Exceptional I could not have been more delighted with the service, particularly, at the Society Hill Sheraton. The front desk, restaurant, and lobby staff were beyond helpful and thoroughly lovely in helping me with a couple of special requests. Also, the room was a haven. I typically don't sleep well first night on the road but the room and the bed comfort were fabulous and I slept like a dream. I would look forward to staying here again. February 21, 2014
Rated 5 out of 5 by Great Location Hotel lives up to expectations for a Sheraton. Staff was attentive and professional. Great location for historic sites and great resteraunts. March 31, 2014
Rated 3 out of 5 by billing I did not receive my bill via email as promised. I had to prepay my stay to get the 124 rate , which I did with a card on file. I found that a different card was charged after my stay . I have spent over an hour on the phone to resolve this and still do not know if I have been double charged. The hotel was faxing me my bill and I have not received it yet. I paid $40 to park because I was not informed of a $12 garage that was close by. I won't use you all again soon , unless this is resolved. December 21, 2013
Rated 4 out of 5 by Great Location I used to stay at this hotel weekly years ago, and I was very impressed with the lobby renovations that they completed in the last year or so. Hotel is in a great location for those wanting to be in "old city" and near the historical sites and great food. Only downside was the room was close to the pool and had a musty smell because of it. March 14, 2014
Rated 4 out of 5 by Nice Hotel Nice Hotel, but confusion during valet/check in. Told the valet that we had a pre paid parking package with our room rate, he said o.k. We also told the girls at the reception desk the same thing, both said no problem. After check out we received and addition to our pre paid rate of $36.00 for parking, plus $6.40 city parking tax. Called the Hotel back and was told the additional expenses would be removed from our bill. I guess you always have to check you're bills> January 26, 2014
Rated 4 out of 5 by Noisey During February 25th & March 5th I had three different reservations at this hotel. the overall hotel esthetics are great!. However, with each stay the noises emitting from the furnance and room doors was a bit overwhelming. The room doors close with a loud banging/rattling sound. The furnance sounds like a steam engine when it comes on and continues until it shuts off. It is difficult to get any restful sleep here. Additionally, the rooms could use better dusting. As SPG members we expected much better. March 11, 2013
Rated 3 out of 5 by Room by pool area a drawback this visit We have stayed at this property a number of times in the past year. With this visit, we were upgraded to the club level with our SPG status. However, we were put in a room facing into the indoor swimming pool. There was nothing to look at but a concrete wall and an extremely uninviting "patio" area with no furniture, just a big concrete cube. The room also was musty and smelled very strongly of chlorine. There were lots of kids using the pool and the room was very loud. Fortunately the pool closed at 10 pm, but the moving of the metal furniture woke us up in the morning and the kids were back by around 8:00 am. We had friends to meet for dinner, so I didn't have the time to hassle with changing rooms. I'll return to this property but will not accept any of the interior facing rooms. July 3, 2013
Rated 5 out of 5 by Family friendly and great location We had a wonderful family time swimming in the pool. Also the hotel is well situated to see all the historical sights. March 30, 2014
Rated 5 out of 5 by Great place to be "stuck" We were stuck in Philly because of weather. While we had discount hotel options through the airline, we knew staying at a Starwood hotel could not be matched, and we were right! The room was "purfect" as our 3 yr old said time and time again. The pool was an added bonus and allowed Daddy to get some work done. Best of all we were so close to historical sites, we are planning on coming back when our daughter is older. The SPG Club Lounge was a super benefit. Thanks for making our airline delay civil. March 9, 2013
Rated 4 out of 5 by Green offer - no towel change Room was never cleaned or coffee replaced nor bed made. Called front desk before taking the offer, to clarify your offer of $5.00 voucher for not changing linens and towels and was told this applied only to receiving clean ones. On check out a different story. Room would not be cleaned ,nor bed made etc. We would not have taken this. offer. Requested robes for pool at 4 P.M. Never delivered. Requested robes for pool at 4+P.M. -never brought. Hotel lobby, ballroom , breakfast room kept way to cold. October 4, 2012
Rated 4 out of 5 by Wedding Night Hotel My now husband and I were married in old city and selected the Society Hill Sheraton as our gathering place after the wedding and wedding night location. The bar Taste, connected the the hotel, was a lot of fun and accommodating to our large group and the hotel services themselves were fantastic. The rooms were comfortable and clean, while coordinating the event the hotel's employees were responsive, quick, and friendly. I would definitely stay here again and recommend the experience to others. November 4, 2012
Rated 5 out of 5 by wonderful hotel for wedding guests This hotel is a must for an Old City Philadelphia wedding. The location is convenient, the staff is welcoming and attentive, the rooms are spacious (especially the bridal & jr. suites), the lobby/restaurant spaces are ideal for a post wedding gathering, and the Sunday breakfast buffet we provided our wedding guests was the perfect ending to a wonderful weekend.. Couldn't imagine reserving a wedding block anywhere else. Thank you SSH for exceeding our expectations. Happy parents of the bride! June 17, 2013
Rated 2 out of 5 by Too much maintenance going on To begin with, the rooms themselves were amazing: spotless, comfortable, spacious. And the hotel is in a fantastic location. However, during our stay, there was an unbelievable amount of work going on. The front entrance was closed for renovations, and then we were unable to use the pool due to "maintenance issues." Furthermore, I tried to ring the front desk and had to call 4 times before getting a response, and had the same issue with the valet parking (which also seems overpriced). I understand that individually these are not large issues, and the maintenance is more unfortunate timing/coincidence, but together they seriously took away from our stay in Philadelphia. As we were using our SPG points, they definitely would have given us a greater value and better experience at a different hotel. August 17, 2012
Rated 3 out of 5 by Disappointed I've stayed here before and enjoyed my stay even though it was during the most recent renovations. Great area. Was disappointed to find that they have filled in the Jacuzzi whirlpool in the pool area. I'm disabled and that is a deal breaker for where I stay. I had many problems with the computers and printer in the business center. Caused me to check in about 1 and 1/2 hours late. 1 computer didn't work properly. 1 computer's "N" key did not work, and the printer was not working, ... I ended up fixing it myself. I enjoyed the new décor. Just wished that the "fireplaces" in the lobby worked. Even gas would be nice. Too many obvious cut backs, to save a buck. No 24 hour room service was a let down. It took an hour to get our car, even though we called 10 minutes prior. Too many service cut backs for me to return. December 11, 2013
Rated 3 out of 5 by Hurricane We recently stayed during Hurricane Sandy. We arrived prior to the Hurricane and had to extend our stay longer because of the hurricane. The rooms were very nice, but did lack a microwave or a refrigerator. Our room was in the very corner of the hotel so it was a long walk to the only elevator. If you are a tourist and want to be near Independence Hall... this hotel is within walking distance. We were from out of town and was hoping to be accommodated because of the Hurricane and wasn't. November 3, 2012
Rated 4 out of 5 by Beware the pool side rooms This is a very nice hotel and a wonderful location. The only problem I had was that I had come in very late the first night and wanted to sleep in the next day. The next morning I woke to the sounds of screaming kids in the pool. My room had a small balcony that opened onto the indoor pool area. If anyone was in the pool you could hear it, even if they were just swimming laps. I'm not sure what the remedy is for that situation but I do know I really wanted to get some sleep that day. October 3, 2013
Rated 5 out of 5 by Hotel location is great We were accommodated for early arrival which after flitting for7 early hours was great. Their shuttle from airport was reasonable and prompt. The complimentary hot pretzels and beverage in lobby hit the spot before we went to the wedding. The staff was very concerned when they saw my husband limping and offered him a number of cold packs. Their breakfast choices were delicious. A must stay when we are In the area again. So close to old Philly with lots to explore on cobblestone streets July 14, 2013
Rated 3 out of 5 by Not satisfied I've stayed here before and enjoyed my stay even though it was during the most recent renovations. Great area. Was disappointed to find that they have filled in the Jacuzzi whirlpool in the pool area. I'm disabled and that is a deal breaker for where I stay. I had many problems with the computers and printer in the business center. Caused me to check in about 1 and 1/2 hours late. 1 computer didn't work properly. 1 computer's "N" key did not work, and the printer was not working, ... I ended up fixing it myself. I enjoyed the new décor. Just wished that the "fireplaces" in the lobby had worked. Even gas would be nice. Too many obvious cut backs, to save a buck. No 24 hour room service was a let down. It took an hour to get our car, even though we called 10 minutes prior. Too many service cut backs for me to return. December 11, 2013
Rated 4 out of 5 by A pleasant experience The room I was provided was clean and comfortable and the amenities at the hotel were reasonable. I like being close to the historical sites (City Tavern, Carpenter's Hall, Independence Hall, etc.) although it was a bit of a walk to the convention center. The staff at the hotel were courteous and for the most part, they were quick to meet your needs. I will say that if there was one down side, it was that the cost of wireless internet access was too much. All in all, a pleasant stay. March 20, 2013
Rated 1 out of 5 by Negative overall experience My stay at the Society Hill Sheraton was less than optimal. The TV in my room didn't work. They sent an engineer to correct the problem, but it happened every time I turned on the TV. The bellman/concierge didn't know the neighborhood and couldn't provide walking directions to nearby streets. The business center equipment was not functioning properly, and the staff seemed bothered by my request for assistance. The heating-A/C unit in my room was very loud (booming noise every hour). March 13, 2013
Rated 4 out of 5 by The hotel was much improved from last year Congratulations on making significant improvement to check-in and parking valet process since last year's New Years Celebration. Check-in line was short and I was able to get my car within 15 minutes New Years morning. Previous year was unacceptable but the hotel made significant improvements. Thanks You should know I almost didn't attend the celebration this year due to all the issues at the hotel last year. Thanks again for making necessary improvements. January 2, 2014
Rated 4 out of 5 by Nice but... The hotel was nice however the towel had spots on it and so did the pillow cases two of them. Not pleased about that. March 24, 2014
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