Rated 4 out of 5 by thebook A pleasant experience
The room I was provided was clean and comfortable and the amenities at the hotel were reasonable. I like being close to the historical sites (City Tavern, Carpenter's Hall, Independence Hall, etc.) although it was a bit of a walk to the convention center. The staff at the hotel were courteous and for the most part, they were quick to meet your needs. I will say that if there was one down side, it was that the cost of wireless internet access was too much. All in all, a pleasant stay.
March 20, 2013
Rated 4 out of 5 by Prelda Our Room
Bedroom carpet was stained, needs surface in bathroom to store personals
August 25, 2014
Rated 1 out of 5 by Guest Negative overall experience
My stay at the Society Hill Sheraton was less than optimal.
The TV in my room didn't work. They sent an engineer to correct the problem, but it happened every time I turned on the TV.
The bellman/concierge didn't know the neighborhood and couldn't provide walking directions to nearby streets.
The business center equipment was not functioning properly, and the staff seemed bothered by my request for assistance.
The heating-A/C unit in my room was very loud (booming noise every hour).
March 13, 2013
Rated 5 out of 5 by Eyeedea1 Excellent Front Desk Staff esp Kaitlin
We stayed at this hotel as a quick weekend getaway from New York and also to celebrate our anniversary.
We arrived early at 11:30 AM and there was no issue getting into the room. We left the hotel and came back several hours later. To our surprise, there was a bottle of wine and a cheese platter in the room. The Front Office Staff has taken a time to surprise us. Now this is what I call "Going an extra mile with a service".
One issue was that our room was close to the swimming pool (there was a terrace outside and above that was a pool) so we could hear kids screaming on top of their lungs in a swimming pool. Also the smell of chlorine from the pool was really strong.
We are very thankful to the Front Office Staff especially Kaitlin for the nice gesture. We will definitely comeback and stay with you again.
February 23, 2014
Rated 4 out of 5 by wyatt1887 Great location and 4 solid stars
Pro: Very best location, all interesting places in walking distance, friendly staff and very nice lobby area, would definitely chose this hotel again!
Con's: No mini bar, never had this in a 5 star hotel before! Tiny in-door pool only, ashaming prices for valet parking, always trash in the hall ways (trays, empty glasses, baskets), hall ways not always clean (carpet)
July 25, 2014
Rated 5 out of 5 by Sebismom family trip
I have to say that I was very happy with our stay at the society hill sheraton. I have had poor experiences in the past but booked our four night stay as the hotel has the best location for the purposes of our trip.
I was very pleased with how polite, responsive and helpful all of your staff were during out trip. The room service food was really delicious and nicely presented. My family and I loved being able to use the pool. And we found our room and housekeeping to be excellent!
I did have one small issue that two meals at the hotel restaurant were mistakenly billed to my room (another guest and I had the same last name). Although it was a strange mistake, I was very happy with how quickly the front desk staff helped correct the bill.
We would definitely recommend the hotel for families and business professionals.
April 28, 2014
Rated 2 out of 5 by janner14 Disappointment
Below average rooms - overpriced - platinum status put in an adjoining room where the noise was awful both during the night and day. When I went to change rooms, they would not move my stuff for me despite the fact I had a short amount of time at the hotel to move. Once we sorted that out (Despite a few mishaps) - they lost my suit pants which ended up in Lost and Found. Was deeply disappointed with the level of this hotel.
June 30, 2014
Rated 3 out of 5 by Cricket2013 Disappointed
I've stayed here before and enjoyed my stay even though it was during the most recent renovations. Great area. Was disappointed to find that they have filled in the Jacuzzi whirlpool in the pool area. I'm disabled and that is a deal breaker for where I stay. I had many problems with the computers and printer in the business center. Caused me to check in about 1 and 1/2 hours late. 1 computer didn't work properly. 1 computer's "N" key did not work, and the printer was not working, ... I ended up fixing it myself. I enjoyed the new décor. Just wished that the "fireplaces" in the lobby worked. Even gas would be nice. Too many obvious cut backs, to save a buck. No 24 hour room service was a let down. It took an hour to get our car, even though we called 10 minutes prior. Too many service cut backs for me to return.
December 11, 2013
Rated 4 out of 5 by GiGi45 Great stay at the Sheraton in Philly
My recent stay at the Sheraton was quite pleasant. The front desk staff were enthusiastic, accommodating, and friendly. The bellman were extremely helpful in giving directions and recommending restaurants, and the housekeeping staff provided outstanding service. I did find the hotel restaurants to be expensive, but the wait staff were very professional. I would definitely stay at this hotel again.
July 11, 2014
Rated 5 out of 5 Nice weekend get-a-way
Me and My husband love the Sheraton in Old City. We usually go to Philly for a short weekend vacation. The hotel is modern, clean and the staff is nice and friendly. The hotel is walking distance to the shops, restaurants and the pier. We love nightlife and you will surely find some only 3 blocks from the hotel.
The room was a good size, nice comfy bed and bathroom. All very clean and fresh! We enjoyed the starbucks coffee in our room too.
We would definitely stay again.
August 1, 2012
Rated 3 out of 5 by KSSNY Comfortable bed but little else
My bed was very comfortable but I have little else to say that was good about this hotel.
Noise from the swimming pool made my room very unpleasant. The Executuve Club lounge was not open in time for breakfast before 8 AM meetings. The food was not good. There was no radio in my room. The front desk was inept. The staff person working at the Starbucks each morning was very nice but the selection there was too limited. Not even decent orange juice. I was happy to leave.
February 27, 2014
Rated 4 out of 5 by LynneW Lovely Hotel
My only concern is the lack of automatic opening front doors. It makes it hard for those of us who use an ambulation device such as a cane to open the heavy doors.
August 18, 2014
Rated 3 out of 5 by Ken302 Dirty Bathroom
Dirt and hair on floor and sink in bathroom. Towels seemed old and not changed out . Actually disgusting . Other than that the restaurant is nice for a cocktail . The door staff is very understaffed for any event . It took 40 mins. to get my car from the valet. The valet is $40 for a night !!!) unreal with the cost of a night in this semi-nice hotel in a very nice area of old city Philadelphia. Bottom line, bring flip flops and your own towels for the bathroom experience.
October 29, 2012
Rated 4 out of 5 by Eggs39 Good location and Comfortable Hotel
This hotel was very good even though the conference room we had was very cold and the AC was loud. We managed but I know we were just a small meeting there. The beds were very comfortable. The Green program is great as well as the Starbucks and bar in the hotel. I would be happy to stay here again.
August 4, 2014
Rated 3 out of 5 by Cricket2013 Not satisfied
I've stayed here before and enjoyed my stay even though it was during the most recent renovations. Great area. Was disappointed to find that they have filled in the Jacuzzi whirlpool in the pool area. I'm disabled and that is a deal breaker for where I stay. I had many problems with the computers and printer in the business center. Caused me to check in about 1 and 1/2 hours late. 1 computer didn't work properly. 1 computer's "N" key did not work, and the printer was not working, ... I ended up fixing it myself. I enjoyed the new décor. Just wished that the "fireplaces" in the lobby had worked. Even gas would be nice. Too many obvious cut backs, to save a buck. No 24 hour room service was a let down. It took an hour to get our car, even though we called 10 minutes prior. Too many service cut backs for me to return.
December 11, 2013
Rated 5 out of 5 by tron22 Great overall experience
All the hotel facilities were in good condition and readily available. The hotel and staff was very responsive to any comments and concerns.
August 18, 2014
Rated 4 out of 5 by tupp31 Car, Room, Wi Fi, Front Door
When I returned home I found that the front door on my new 2013 car with 1000 miles on it had a ding ( paint chipped) on front drivers door. In the room I found what looked like dried blood on the bathroom door and toilet bowl. In this day and age of nickle and diming your $10.00 Wi Fi goes right along with the airlines luggage charges. The front door to hotel must weigh a ton because it took 2 people to open it, need to think about automatic opener.
Not a happy guest.
April 29, 2013
Rated 5 out of 5 by Flanagan61 Very clean and the staff was excellent!
Our stay was wonderful. While planning our day the staff was great at offering suggestions on where to go, when to go and the best way to get there. House keeping was friendly and always made sure we had everything we needed. The beds were very comfortable and the rooms were quiet. We enjoyed our stay very much.
July 31, 2014
Rated 4 out of 5 by Jeffrey27 Nice Hotel
Nice Hotel, but confusion during valet/check in. Told the valet that we had a pre paid parking package with our room rate, he said o.k. We also told the girls at the reception desk the same thing, both said no problem. After check out we received and addition to our pre paid rate of $36.00 for parking, plus $6.40 city parking tax. Called the Hotel back and was told the additional expenses would be removed from our bill. I guess you always have to check you're bills>
January 26, 2014
Rated 3 out of 5 by Hershey2013 Pure Maybe for stay again
The check in process put a bad taste in my mouth from the start. If you are helping someone check in an entire wedding party of around 150+, you should take them aside away to assist instead of it seemingly like a regular one person check in holding up the line behind them. Very rude to also help those that just walk up to counter while ignoring those in line waiting patiently ot check in.
July 7, 2014
Rated 5 out of 5 by Bullhead location
Excellent location and a good value for he money.
August 21, 2014
Rated 2 out of 5 by wgwdblu Room not ready
It was disappointing to arrive at the hotel at 4pm and to be told that the room was not ready. We had hoped to have time to relax before getting ready for the wedding we were attending. Others in the lobby had the same problem. We had made the reservations over 6 months before and were inconvenienced by the wait. When we sat in the lobby, the tables were covered with other people's garbage. Because of the wait, my husband did not have time to use the pool there.
November 30, 2011
Rated 4 out of 5 by Christy22 Nice, clean hotel!!
This hotel was the cleanest hotel we've ever stayed. We checked in and everyone was pleasant and helpful. The pool and hot tub-GREAT!
Things to work on; Coffee shop should be open throughout the day. The service in the restaurant needs to be dealt with. The waitress in the bar area was too busy sitting at the bar flirting with the men, we had to get the bartender to help us. Nice bartender!
Overall, I would stay here again, but would eat elsewhere for dinner.
February 16, 2013
Rated 5 out of 5 by wilson15 Family-friendly
We would highly recommend this hotel to families with children. Sheraton Society Hill features the warmest and cleanest pool we've experienced in a hotel. Our kids (4 and 9) has blast staying at the hotel for 3 nights, and enjoyed the pool, very spacious lobby and the Sheraton Club Lounge. Great location for walks within historic Philadephia, to the South Street and waterfront. Fast and professional guest services. Our expectations were fully met and exceeded.
September 6, 2012
Rated 4 out of 5 by KisPo The hotel was much improved from last year
Congratulations on making significant improvement to check-in and parking valet process since last year's New Years Celebration. Check-in line was short and I was able to get my car within 15 minutes New Years morning. Previous year was unacceptable but the hotel made significant improvements. Thanks
You should know I almost didn't attend the celebration this year due to all the issues at the hotel last year. Thanks again for making necessary improvements.
January 2, 2014
Rated 5 out of 5 by traveler1836 Wow-Great Family stay
from time entered to time left, all staff were great.
Rooms, location, décor, A+
August 18, 2014
Rated 3 out of 5 by Jodat Nice, but...
If not for the noisy rooms and lukewarm water, I would have highly recommended this hotel. The water was warm when turned to the hottest setting, but worse than that was the noise. Room doors echoed, showers and toilet flushes seemed to be coming from my bathroom, but were from others around me. We were tucked back at the end of the hallway, so I don't know if it would be better or worse somewhere else. If you sleep deeply, you should be fine, but for a light sleeper like me it was torture.
Hotel location is excellent with lots of transportation options and great restaurants and bars nearby. Lobby is nice, workout facility includes separate treadmill room and weight room with dumbbells up to 50 lbs.
Room was nice, but very little dresser drawer storage. I would love to be able to recommend this hotel, but the rooms are just too noisy.
April 8, 2014
Rated 1 out of 5 by anonymous23 Front Desk and Valet
Stayed at this hotel for a wedding recently, and was very disappointed with the service by the staff. Didn't have a room ready when we showed up at 6PM and front desk staff was not very friendly or apologetic for this inconvenience. Disappointed with this service and would expect alot more from a hotel in this area with high rates.
When checking out had an hour wait for valet. Need to work on service here, but facilities are nice and well kept, and clean.
July 20, 2012
Rated 4 out of 5 by chez1960 Almost excellent
Unfortunately upon arriving at a few minutes past 4 our room was not ready. We had a meeting to attend and I had to change and shave in the first floor bathroom. Although i was satisfied with the rest of our stay the intake staff did not seem to concerned with our predicament.
July 31, 2014
Rated 4 out of 5 by Gen50Bil Great property with great location.
A very enjoyable stay and one of the best Sheraton properties of which I have stayed. Liked the open atrium with the glass ceiling. I had a room with a view of the atrium instead of an outside view. So I cannot comment on what others may see out of their window. My only complains was check-in. I was told there were no rooms available at that time and they would phone my cell-phone when one became available. After 4-hours of waiting in the lobby - I decided to check and see if one was available. Yes there was and no one had called my cell-phone. My other complaint was housekeeping. I was out of the room at 8am and returned about 3pm wanting to relax and get ready to go out for the evening. But the room had not been made-up yet. So I went to the front desk requesting it be made-up and it took about another 1-hour for it to be cleaned.
June 17, 2013