Rated 5 out of 5 by LOU812 HITS
Hotel was fantastic. I had a poor breakfast at the breakfast bar. Old stale food.
I felt the bar was overpriced. One premium drink for $16.00. Very expensive!!
June 24, 2014
Rated 5 out of 5 by Norma58 June 21st First Day of Summer
The hotel room and hotel itself was very comfortable. The only problem we had which was time consuming and a hassle was the parking. I was told my room card keys was what we needed to use to come in and out of the parking lot. They didn't work so we got them replaced, those didn't work either so I had to go back and forth with the hotel parking lot personnel to help us to finally leave the parking lot.
June 23, 2014
Rated 5 out of 5 by Pam89 Starwood Downtown Phoenix
What stands out about my stay are the friendly people at your hotel. Everyone was so helpful. We had dinner at the District restaurant twice and it was excellent. The staff was very accommodating to our large party.
June 17, 2014
Rated 5 out of 5 by nameless104 novice traveler
Really nice hotel. Great value for price.
June 17, 2014
Rated 3 out of 5 by woodman0000 Our stay in Phoenix
The hotel and staff were great with the exception of the TV that we had to fight with to get out of the Sheraton page and slow WiFi. We won't discuss breakfast...
June 17, 2014
Rated 5 out of 5 by edna46 Beautiful hotel
The hotel is well-placed for those who have activities at the Convention Center, although the 1.5 block walk was a bit long for the heat (106). Service is excellent. The housekeeping staff excelled - especially AMELIA (Brazil) who took exceptional care to make sure our room and the amenities were in excellent condition during our five day stay.
June 17, 2014
Rated 5 out of 5 by Larcon321 Visit To Phoenix
This was one of my best getaways in quite some time and I will surly stay at the Downtown Sheraton Phoenix very soon. Beautiful Hotel and Great Staff!!!!!
June 16, 2014
Rated 5 out of 5 by jL8ve Great Family Visit
Such a wonderful property and such wonderful staff. Front Desk and the Gift Shop were particularly helpful and friendly.
June 16, 2014
Rated 5 out of 5 by Mlife Excellent staff and facilities
My first encounter with my first stay at this property couldn't have been more excellent! Felisa Moorehead is exactly what you want in a first expression for a SPG guest, friendly, professionally and a good listener. She took such good care of us! I travel extensively and it would be great to have a Felisa at every property!!
June 13, 2014
Rated 4 out of 5 by Shuta74 Business Trip Review
I stayed as part of a business trip in early June 2014. The weather was very hot outside, but very comfortable inside the hotel. The staff was very pleasant and attentive.
June 12, 2014
Rated 3 out of 5 by Boomer79 Seriously disappointed with Front Desk
It's amazing how one person can ruin an experience for a guest. EVERYTHING at the Sheraton was above average or excellent... until I checked out. When I arrived, the gentleman at the front desk was very nice. He called me by name and acknowledged my platinum status. My room had been upgraded to a nice 1 bedroom suite on the 30th floor. It was clean, comfortable, with decent amenities. If it were up to me, I would upgrade the flat screen TV's. They seemed to be kind of old and the one in the bedroom was on the small side considering the size of the room, but still acceptable. The fitness room was great. The Lounge on the 28th floor was always stocked and the attendant there was very friendly. I called down to guest services at one point to ask for more towels and they were delivered within minutes with a smile. All in all, it was really great.
Then it came time to check out.
There were two people working at the front desk. One at a normal desk and one at the SPG Gold & Platinum desk. I stood in line there and was next to be helped. There was a woman in the line next to me in back of a man that was having some issue getting checked in. Now all I wanted to do was tell them I was vacating the room and to get my bill. I waited patiently as the woman at the front desk was helping the guest in front of me. It was nice to see that she was spending time with the guest, so I can appreciate that, but when she was done helping him, and I started to walk towards the desk, it was like she looked right at me with a look on her face like "You're Not Next!" then looked at the woman that was waiting in the line next to me. She said "Ma'am, I'll help you now." So here I am, waiting int he gold and platinum line, wanting to just check out, and she helps a different customer who definitely was not a gold or platinum member because I could overhear them talking about getting the woman signed up. So now I am waiting for the front desk clerk to sign up the woman for the SPG program. Then she gets checked in to the hotel. There's no one else waiting. It's just me. But instead of then calling me up to the desk... she walks over to the other agents desk and begins to help her. No "I'm sorry, sir. I'll be right with you." or "Please excuse the wait. We're having a problem with our system". Nothing. She just looked at me like "Oh well, he can wait". I don't understand the point of having a line to recognize peoples status in SPG and then go out of your way to ignore them. After another couple minutes of her looking over the shoulder of the other agent and not doing anything or saying anything, she finally came back and then called me forward. I was waiting in the lobby for 14 minutes to checkout when there was no one ahead of me other than the man she was helping when I arrived there. It shouldn't take that long. Ever. But it did.
Maybe it was all because I was in gym clothes instead of a suit, but that really shouldn't matter. You don't ignore customers... But FeLisa sure did. All the way up until the point that she looked up my room number and realized I was a platinum member. Then she seemed to backtrack a little and tried to recover, but it was too late. I hate to give a negative review for the whole hotel based on my experience with just one person, but it really did kind of ruin the whole stay for me.
June 10, 2014
Rated 5 out of 5 by Chrome007 This hotel is close to everything.
I love staying here at this hotel. I've stayed here in the past and would stay here in the future.
June 9, 2014
Rated 4 out of 5 by CatePhD Check in Staff ROCKS
Cedric at the front desk check-in is personable, efficient, and welcoming! He helped me reserve a room for a second night so I did not have to change hotels. He was patient and knowledgeable. He is an asset and deserves commendation!
June 9, 2014
Rated 5 out of 5 by Theresa39 Wonderful Hotel
I really enjoy staying here. Everyone is so friendly. The rooms are fabulous and comfortable. The night view from the hotel is awesome. It' a quiet hotel. Rooms are very clean. I've stayed here 3 times and never had a problem.
June 6, 2014
Rated 5 out of 5 by Gage2004 Local stay
Stayed downtown for a concert and was very surprised on the attention to customer service that we recieved. Districts resturant was great, check in was smooth, all staff encountered were above par. Well worth the money.
June 3, 2014
Rated 4 out of 5 by RoloT Great Staff, Good downtown location
When I was being checked in by a young man at the front desk, he let me know that I had been upgraded to a suite on the Club level. I thanked him, because that was truly a pleasant surprise. He seemed to be a trainee and when I got to my room, it was on the Club Level, but not a suite, just a regular king room. I was only staying one night and leaving very early the next day, so I didn't bother asking what happened to the suite. Anyway, it kept my streak alive of no complimentary suite upgrades for more than six month now at any SPG property.
Otherwise, the staff (including the person that checked me in) were very pleasant and helpful. The hotel is in a good location if you want the advantages of being downtown and still very close to PHX. My only "complaint" would be that the food/snack offerings in the Club Level (evening) were pretty poor, even by comparison to other Sheratons. That being said, I would not hesitate to return to this hotel.
June 1, 2014
Rated 5 out of 5 by Brown48 Breakfast
Breakfast service was slow if you did not want to eat the buffet.
May 30, 2014
Rated 3 out of 5 by USAVOpen Green room
I was a little confused about hanging the green sign on the door. I thought that meant the bed sheets would not be changed. I didn't think it meant that fresh towels would not be supplied or garbage cans emptied or new coffee and cups supplied. It seemed like when I hung the sign, housekeeping just passed my room.
May 30, 2014
Rated 5 out of 5 by TeddyFunBabes Staff was great
Everyone on the staff was very cordial
and willing to accomodate.
May 28, 2014
Rated 4 out of 5 by JohnPlayer Great sleep. Avoid room service
The bed was very comfortable. The place looked clean. The workout room was huge with a great selection of equipment. You can get 'green' coupons for skipping room cleaning. A 5 dollar value for each day. Cannot be used at the cafe or store. We did use it for room service but the food was terrible and not cooked to order. We asked for a pizza cooked well. We received a piece of bread with melted cheese on top.
May 27, 2014
Rated 5 out of 5 by Travelonward Good location
Bed was comfortable, but the sheets caused itching possibly due to the detergent. Restaurant did not have enough low cost options.
May 22, 2014
Rated 2 out of 5 by Vanessa49 Room care
My room was not made up until late in the day and one day not made up at all.
May 22, 2014
Rated 4 out of 5 by PGU2014 Good Location
My room A/C did not turn off automatically at the time the temperature was reached.
At night it was really annoying and I had to turn it off manually, what means it getting warm inside the room. I complaint, but no changes made.
I talked to other guests and they had the same problem.
Also the available computer to do your flight checkin and print the boarding pass did not work with the US Airways website. I could not print my boarding passes. always errors.
Maybe the OLD Windows VISTA version is the reason.
My laptop had no problems to bring up the passes, but I did not have a printer.
May 21, 2014
Rated 4 out of 5 by ConferenceTraveler89 Good Location - but pricey and food was average
Location, room and conference meetings rooms were great. Food was disappointing. Lunch for conference was the same every day and breakfast was disappointing, only offering bagels and donuts, no healthy option (juice or fruit). Two issues with navigation within the hotel: there was no map provided in the room of the facility and channel 2 was never updated to the events going on each day. It took me a little while to get my bearings.
May 19, 2014
Rated 5 out of 5 by Terri152 Great hospitality!
We stayed here for 3 nights for our daughter's ASU graduation. When we inquired about the wifi password, we were immediately offered complimentary in-room wifi by the front desk. Late night food in the bar was excellent! Nice selection of wines by the glass.
May 17, 2014
Rated 4 out of 5 by MickB What a nice hotel
My 2 night stay at the Sheraton was very emjoyable. The view from my room on the 21st floor and club lounge on 28 was spectacular. It gave you a great view of the Valley of the Sun.
My room was very quiet and able to control the room temps very well (I prefer it cooler), the bed was very comfortable with lots of pillows, and lots of amenities provided in the bathroom.
Internet for your room if not provided as part of your stay is too expensive.
It was in a great location in downtown area and they provided option of valet or self-parking (my preference) -- not all hotels in downtown provide you with that option.
I had access to the club lounge on 28th floor - food options for the morning breakfast was good, but the afternoon session's food options were not.
Beverage prices in the bars on first floor seemed high. There is a very large TV screen (projected on the wall) in the bar area for watching sports -- very nice.
The fitness area had a great selection of equipment with lots of room and the outdoor pool was sized for swimming laps with a nice bar area.
The hotel gives you option to go green in your room (avoid maid service some days) -- what's good about this option is that the provide you with $5 in cash or points on your hotel card which I haven't seen provided at other hotels.
May 17, 2014
Rated 5 out of 5 by Seand60 Close to ASU
Happy to return for graduation
May 16, 2014
Rated 4 out of 5 by PhoenixRising Disappointed from First Timer to Phoenix
Disappointed in the breakfast meal -- no alternative was provided for those who don't eat pork or pork-leaden food. Also, disappointed in the hotel not providing a spa given the size and location of the hotel. I was given a handicap room, when I am not handicapped, and when showering, had to use my towels on the floor to prevent slipping on the wet floor. Really for a Sheraton, i was not expecting this lack of responsivenss to such details.
May 16, 2014
Rated 5 out of 5 by Joeliv Great Location
Excellent location to the convention center.
May 12, 2014
Rated 5 out of 5 by Guestalpha Very comfortable and luxorious hotel stay
Nice gym. I wished the pool was heated for this time of year though.
May 11, 2014