Rated 1 out of 5 by Alyssa123456 Tired and unsatisified
I booked my room 2 months in advance. I called from the airport to ensure I had a room, some of my other people attending the same meeting didn't have rooms either. When I arrived at the hotel, after a 4 hour delay in my travel, I was informed that the did NOT have a room for me. They rebooked me at another hotel. When I mentioned my disappointment with the fact that I had called and was told that I did have a room and then when I got there I didn't. The Associate gave my a blank stare and NO apology. Customer service was horrible.
May 2, 2014
Rated 4 out of 5 by Jewelstorc Room Service Was Appalling
We ordered room service on the last night of our stay at the hotel. We ordered 3 meals at 8 pm and asked if they could please rush the order since we had a child to put to bed. They assured me that it would arrive in 30 minutes or less. One hour and two follow-up phone calls later the food still had not arrived. We had been assured 20 minutes earlier on the phone that it was on the way up but that surely it could not take that long to ride the elevator to our floor.
When the food arrived it was cold and congealed. Truly inedible. We immediately called down for a refund and received fabulous customer service from the Rebecca Stock on the phone. She issued a full refund and provided us with complimentary breakfast the next before before we checked out. Although the Rebecca handled the situation very well, I have truly never had such a horrible experience with room service at a hotel in all of my travels. This is an area that really needs to be examined at this hotel.
April 28, 2014
Rated 2 out of 5 by AV2014 Convenient location
This hotel is conveniently located near the convention center, just walking distance. Other than that, it's disappointing to be woken up by a dog barking in the hall way on the 9th floor at 6 am.
April 28, 2014
Rated 5 out of 5 by DLNNY Great staff
Staff was great. Hotel was great. Nice lounge and bar. Ask for Damien R and Andre G. At the bar. They provided excellent service at the bar, friendly conversation with tips and recommendations about the area!
April 28, 2014
Rated 4 out of 5 by MelW Very Nice Stay
I just stayed here for a week while attending a show at the Phoenix convention centre. It is ideally located and only a 5-10 minute walk to the convention centre. Everything about the hotel was good except for the check in line. I was there for a week and rarely saw more than one person available to check people in. The Platinum/Gold desk was rarely open. So check in took a long time but that is the only issue I had. The rooms are very nice and contain all the usual amenities. Air conditioning was quiet - always a plus for a light sleeper like myself. Beds very comfortable. I ate dinner at the hotel restaurant bar which was excellent. The bar staff were very good and very friendly; the food was fabulous. Duck quesadillas and a delicious salad - highly recommended. Bar scene was busy and good service. There is a full service gym on the fourth floor with plenty of cardio machines - I thought there was no weight room but a colleague told me it was at the back of the cardio room - I would never have seen it if he hadn't told me so perhaps the hotel should have a sign saying "weight room this way" or something! There is a big outdoor pool but unfortunately no jacuzzi which would have been great after a long day standing at the trade show. The concierge desk was helpful and efficient at all times with boxes we had shipped to the trade show. There is a Starbucks on site but it only has a limited menu (carbs only). You can also have a full breakfast at the hotel restaurant but it's pretty pricey. There is a Corner Bakery restaurant right across the street from the hotel which is perfect for breakfast. Great location, lots of restaurants within walking distance. Would definitely go back there again!
April 22, 2014
Rated 4 out of 5 by TravelNotes April Business Trip
Room was very nice - big bed, bright bathrooms, nice window views. Only comment - the noisy doors shut by neighbors.
Workout room was terrific - plenty of equipment, room to stretch. Wish I could have turned off the loud overhead music and TVs no one was watching.
Chose to skip the line at breakfast one morning and get it across the street instead.
April 21, 2014
Rated 4 out of 5 by JoseJOse The worst accounting hotel responsiveness I have experiences
All good with the hotel except that they have issued two invoices to my room, one in my name with half the charges, and another to my wife with the other half.
After 8 phone calls and emails they have not yet sent me a corrected invoice! It is incredible the lack of responsiveness from their accounting.
April 16, 2014
Rated 5 out of 5 by JanetW14 This hotel was great
Very clean and friendly. In a great location. Staff very helpful and friendly.
April 14, 2014
Rated 5 out of 5 by skaterro Recent meeting
I was just speaking to my manager and we both agreed that we will definately hold another meeting at the Sheraton Downtown Phoenix...
April 10, 2014
Rated 5 out of 5 by MG14 Well Done
The Phoenix Sheraton Downtown is great example of what the new Sheraton is. Try it.
April 10, 2014
Rated 4 out of 5 by aslms2014 Great location
Perfect location if you are attending an event at the Phoenix Convention Center. It's an easy walk to the convention center and there are restaurants and shops across the street so there are plenty of dining options.
April 9, 2014
Rated 3 out of 5 by DEO2014 Room not clean
Unfortunately, there was left over trash from on the credenza. This made me wonder what else got missed by the housekeeping staff. The facility is nice and was a good meeting location.
April 7, 2014
Rated 5 out of 5 by LaserDoctor Better than I expected
In the past few years I've been travelling a lot through Canada, US, Australia and the Middle East, so I've seen many hotels promising on their websites and not delivering in real life. Sheraton Phoenix Downtown Hotel is an exception and made my trip to Arizona enjoyable, comfortable and overall unforgettable. Thank you all for your hospitality and for doing such a good job.
April 7, 2014
Rated 4 out of 5 by mlm2 Disappointed
This service by the staff didn't live up to my expectations based on past expierience. When I arrived at the hotel, none of the staff members standing in the drop off area offerred to assist me with my luggage. With two suitcases, my laptop, and a bag containing the materials for my presentation, it was fairly obvious that I could use the assistance.
April 4, 2014
Rated 5 out of 5 by Chris40 Exceptional week
I was there 3/23/14 through 3/27/14 for the Society of Toxicology convention. The room was very comfortable and the staff could not have been better. Here is a list of the staff that made my stay so great:
Matt - Asst. Manager
Cortney - Manager
Because of them, next time I am in Phoenix, I will be staying with you again!
April 3, 2014
Rated 5 out of 5 by Barb2632 Attended a conference in the hotel
My stay was great. The room was very comfortable. The hotel is close to the airport and downtown activities. The staff was very accomodating and customer service oriented. I would stay here again if I get back to Phoenix.
April 1, 2014
Rated 4 out of 5 by Silenttraveller Convenient downtown hotel, lovely pool & large gym, pleasant staff
Hotel is convenient to the convention centre and stadium. The rooms are aging a little, for example the paint was peeling on the window frame and the carpet had a few stains. The wireless internet does not reach the corner rooms but was fine in the lobby. The staff were all friendly and helpful, particularly the concierge and housekeeping.
March 31, 2014
Rated 4 out of 5 by Alaska14 Great location, bar service needs improving
This hotel is clean and comfortable in an excellent downtown location.
I have stayed here before and will stay again.
This visit however I had a negative experience in the lobby bar. In the evening the bar and seating were very crowded, this was not the problem however. My friend wanted a glass of wine and we did not know what wines were available by the glass. Since the staff was very busy I saw what looked like a stack of wine menus in the service area at the end of the bar, so I went to retrieve one. As I made my way there, barely two steps, a very curt young female server stormed in behind me and asked if she could help me. I indicated that I was looking for a wine menu. She told me that the wine menus were brown and that they were located on each table. The stack of what appeared to be wine menus, which were actually guest checks, were also brown and look similar to the wine lists, at first glance. As I mentioned, the bar was very full and I did not feel comfortable reaching over people that I did not know in order to retrieve a wine list. I felt the server was very rude and definitely put me in my place. I have managed restaurants, bars and hotels for over 20 years, so I understand not wanting guests to be in the service area, but she could have definitely handled this differently. Instead of offering to locate a wine list for us, she just pointed out to the very full bar seating area. I specifically asked if we should just get one from a table and she confirmed that is what she intended for us to do.
We ended up waiting at the bar for a bartender to help us and he was able to provide a wine list so that we could make a decision.
March 28, 2014
Rated 3 out of 5 by jimsac2014 Clean hotel but needs improvement
Overall the hotel was good in so far as cleanliness and general service. It is conveniently located in the downtown area next to the conference center. However I would not go back to this hotel because for the price that I paid there was no complementary internet or breakfast, and, most importantly my particular room was NOISY. It was located next to the vending and ice machines on the 27th floor. Their use kept me awake most nights. If you choose to go to this hotel, ask for a room away from a vending machine . And take your breakfast somewhere else.
March 28, 2014
Rated 4 out of 5 by Toxguy14 Good hotel for business traveler
I used this hotel during a conference in Phoenix. Easy check-in, and the facility was very nice overall. The room was clean and quiet, room service was excellent both in quality and service, and the location was excellent. The Wi-Fi was very good, although at extra cost, and a problem with sound on digital TV channels was corrected very quickly. The only issue I had was that the glasses in the bathroom were not replaced each day, the same stained glasses were re-used instead of being cleaned.
March 28, 2014
Rated 3 out of 5 by Nick0322 Nice Hotel no free internet
Very disappointed hotel in a major metro area for the price paid we are not provided free internt service.
March 24, 2014
Rated 5 out of 5 by KB2014 Best Sheraton experience ever!!!
Great hotel! I am an event planner and held an conference there this past week and I cannot compliment the hotel and staff enough! From the front desk to banquet staff- everything was fantastic! It was a great event- thanks to the staff handling my event! I couldn't have done it without them and would recommend this hotel again and again! We will be back for sure!
March 23, 2014
Rated 4 out of 5 by DubbleD Bath room suprise
This is one of the best hotel I have stayed in on my business travel. I was surprised when I found that the shower curtain was unclean with small blood stains on it, I sure it was just over look because of a quick room turn. I must say I still will stay next visit. This is still a top hotel.
March 23, 2014
Rated 4 out of 5 by AB56 Enjoyable Stay
Sheraton had the least expensive rates for the downtown area. We spent the night for pleasure. The room was nice, we had to pay $17 for parking (feel it should have come with the room), and the bar/restaurant were a bit pricey. However, if you did not want to pay the price to eat and drink at the Sheraton, less pricey restaurants and bars are within walking distance. All in all, a nice stay in the downtown Phoenix area.
March 23, 2014
Rated 4 out of 5 by BJR55 Great locat in downtwon Phoenix
Perfect hotel for access to downtown Phoenix, convention center, and very close to the airport. Parking cost too high and $15.00 per day for WiFi in the room is absurd.
March 20, 2014
Rated 3 out of 5 by victor66 poor responsiveness
It may be due to a large meeting and unexpected volume but I was disappoionted with the responsiveness of the front desk
I was chrged for parking for days that I was not there and was waiting in line for 45 minutes before anyone could attend to me. I eventually left a day earlier due to the temperature dysregulation of the room and was charged for that day also
March 17, 2014
Rated 5 out of 5 by chance567 hotel is has a great location
great features, location, fitness center and walking trails were very good. meeting rooms and service was also great.
March 13, 2014
Rated 4 out of 5 by TTT2014 Took the Green Route
Although I took the route to be green I didn't realize that no one would come to clean and replace things like toilet paper, cups and coffee in my room. I spent 4-nights and I thought someone would atleast at minimum come by to vacuum, dump trash and refresh things like TP. Also the night I checked in there were two (2) complimentary waters (thank you) BUT one of them was open and looked as if someone took a sip :( Overall I was comfortable, LOVED the gym and LOVED the venue for our business meeting/workshop for SLIGP. Great value for the money I paid.
March 13, 2014
Rated 3 out of 5 by Globie Zero loyalty or platinum recognition
I stay over 25 nights per year at this location, and my coworkers and our clients stay another 100 nights. The last two times I tried to reserve a room (i am an annual platinum member), there was zero effort to accommodate my need for a room as there was a conference in town. This most recent stay, they put me on the 13th floor across from the ice machine (31 floors, club on 28) saying there was no space - yet my colleague received his upgrade room on 31st floor 30 minutes later... between 2008 - 2011 in a horrible economy with zero conferences in town, we stayed our same 125 rooms each year... I am a loyal Starwood member and am very disappointed with this treatment
March 12, 2014
Rated 5 out of 5 by Binu This hotel is very clean and quiet
The room was quiet and very comfortable. I enjoyed the clean atmosphere and friendly staff.
March 10, 2014