Rated 2 out of 5 by AV2014 Convenient location
This hotel is conveniently located near the convention center, just walking distance. Other than that, it's disappointing to be woken up by a dog barking in the hall way on the 9th floor at 6 am.
April 28, 2014
Rated 2 out of 5 by Steve72 Disappointing and Overpriced
Found multiple pieces of hair that were too long to be mine on the bedding and in the bathroom. My room was near the elevator and the electronic "ding" it made woke me several times during the night. The AC unit also made a loud "thumping" sound when it kicked on or off. I think the room service and the movies were overpriced (Man of Steel was $16.99). I've stayed at The Cosmopolitan in Las Vegas and thought the room service and mini bar charges were very reasonable, especially when compared to the Sheraton's prices. I don't mind an above average room charge, but once someone is staying at the hotel, don't nickel and dime them with overpriced amenities.
November 11, 2013
Rated 5 out of 5 by DLNNY Great staff
Staff was great. Hotel was great. Nice lounge and bar. Ask for Damien R and Andre G. At the bar. They provided excellent service at the bar, friendly conversation with tips and recommendations about the area!
April 28, 2014
Rated 4 out of 5 Enjoyed My Stay
While in Phoenix for a convention, I stayed at the Sheraton Downtown. The registration staff were very nice and got me into my room without a wait (even though I checked in early). I really liked that they offered an incentive to select "Green Choice" and not receive fresh towels and sheets everyday. When you selected this option, you would get either a $5 coupon or 500 points to your SPG account per day. I thought this was a very smart way to save resources while offering the guest something as well.
The only problem I had, was the hallway leading to my room was excessively cold. The temp in my room was comfortable, but the hallway was like an icebox.
May 7, 2013
Rated 1 out of 5 by chuck54Seattle Problems
I stayed at this hotel for a business meeting. It is in downtown so I suspect it attracts a lot of business travelers. In case management wonders, connectivity is critical for business travelers. I could barely get a WiFi signal in my room and to download even short emails took forever with the whole connection sometimes dropped. I needed to re-log on to only get the poor connection. I had to totally forget even trying to download files. This is a business hotel. You need good connectivity or you will lose business travelers. I've had great experiences with other Sheratons but having to leave my room and go to Starbucks to read my emails when I was paying north of $200 per night is not acceptable.
March 10, 2014
Rated 4 out of 5 by TravelNotes April Business Trip
Room was very nice - big bed, bright bathrooms, nice window views. Only comment - the noisy doors shut by neighbors.
Workout room was terrific - plenty of equipment, room to stretch. Wish I could have turned off the loud overhead music and TVs no one was watching.
Chose to skip the line at breakfast one morning and get it across the street instead.
April 21, 2014
Rated 3 out of 5 by jimsac2014 Clean hotel but needs improvement
Overall the hotel was good in so far as cleanliness and general service. It is conveniently located in the downtown area next to the conference center. However I would not go back to this hotel because for the price that I paid there was no complementary internet or breakfast, and, most importantly my particular room was NOISY. It was located next to the vending and ice machines on the 27th floor. Their use kept me awake most nights. If you choose to go to this hotel, ask for a room away from a vending machine . And take your breakfast somewhere else.
March 28, 2014
Rated 3 out of 5 by conventionattendee2013 Phoenix Sheraton Review
The staff was very courteous and the bed in the room was extremely comfortable. A few teachable moments- when I arrived in the room, there was still trash in one container and it was full of beer bottles from the last guests. One evening I came back to my room to find my door ajar- even though the do not disturb tag was on the handle. My assumption is that there was a room drop item for the convention I was attending and the bellman didn't close the door. However, it should never have been entered due to the sign. And the last item was that the coffee supplies were not replenished one morning. There is no use in offering a coffee maker with out the supplies.
October 11, 2013
Rated 4 out of 5 by JoseJOse The worst accounting hotel responsiveness I have experiences
All good with the hotel except that they have issued two invoices to my room, one in my name with half the charges, and another to my wife with the other half.
After 8 phone calls and emails they have not yet sent me a corrected invoice! It is incredible the lack of responsiveness from their accounting.
April 16, 2014
Rated 4 out of 5 by TTT2014 Took the Green Route
Although I took the route to be green I didn't realize that no one would come to clean and replace things like toilet paper, cups and coffee in my room. I spent 4-nights and I thought someone would atleast at minimum come by to vacuum, dump trash and refresh things like TP. Also the night I checked in there were two (2) complimentary waters (thank you) BUT one of them was open and looked as if someone took a sip :( Overall I was comfortable, LOVED the gym and LOVED the venue for our business meeting/workshop for SLIGP. Great value for the money I paid.
March 13, 2014
Rated 4 out of 5 by Toxguy14 Good hotel for business traveler
I used this hotel during a conference in Phoenix. Easy check-in, and the facility was very nice overall. The room was clean and quiet, room service was excellent both in quality and service, and the location was excellent. The Wi-Fi was very good, although at extra cost, and a problem with sound on digital TV channels was corrected very quickly. The only issue I had was that the glasses in the bathroom were not replaced each day, the same stained glasses were re-used instead of being cleaned.
March 28, 2014
Rated 2 out of 5 by TGJ1 Lock and staff failed
the second day of my stay the electronic key would not open the door.
I had it re-done at the front desk.
I returned with the new key which still did not work.
I asked the maid in the hall for help.
She called security.
A man came, agreed that my key didn't work and said he would return with a fix for the problem.
Since I had no key i waited in my room.
After 1.5 h I returned to the front desk.
When I expressed my concern, the woman at the front desk just started to re-do a new key.
When I expressed frustration that she was repeating what had already been tried, she said "I don't need you getting upset at me..."
I finally got the door re-set, but had missed 2 h of a meeting.
March 22, 2013
Rated 4 out of 5 by MelW Very Nice Stay
I just stayed here for a week while attending a show at the Phoenix convention centre. It is ideally located and only a 5-10 minute walk to the convention centre. Everything about the hotel was good except for the check in line. I was there for a week and rarely saw more than one person available to check people in. The Platinum/Gold desk was rarely open. So check in took a long time but that is the only issue I had. The rooms are very nice and contain all the usual amenities. Air conditioning was quiet - always a plus for a light sleeper like myself. Beds very comfortable. I ate dinner at the hotel restaurant bar which was excellent. The bar staff were very good and very friendly; the food was fabulous. Duck quesadillas and a delicious salad - highly recommended. Bar scene was busy and good service. There is a full service gym on the fourth floor with plenty of cardio machines - I thought there was no weight room but a colleague told me it was at the back of the cardio room - I would never have seen it if he hadn't told me so perhaps the hotel should have a sign saying "weight room this way" or something! There is a big outdoor pool but unfortunately no jacuzzi which would have been great after a long day standing at the trade show. The concierge desk was helpful and efficient at all times with boxes we had shipped to the trade show. There is a Starbucks on site but it only has a limited menu (carbs only). You can also have a full breakfast at the hotel restaurant but it's pretty pricey. There is a Corner Bakery restaurant right across the street from the hotel which is perfect for breakfast. Great location, lots of restaurants within walking distance. Would definitely go back there again!
April 22, 2014
Rated 4 out of 5 by Concha13 Delia - front desk Sunday morning June 9
My experience ended with a rude front desk clerk. I informed her that I asked the concierge the day before about joining SPG and the female concierge said that she could do it at her station. I was following up after the concierge stated she would send the card to my room which was not received. Instead of Delia offering an apology she simply looked as if to say "oh well what do you want me to do" and then said she knew the concierge could not do that, then asked if I wanted her to take care of it right then. I said ok. The issue is her response both verbal and non-verbal. As the customer, I expect an apology when I have been mislead. But I guess Delia viewed me as not relevant.
June 18, 2013
Rated 4 out of 5 by Carl55 Great hotel minus the hair.
I found the hotel to be exceptional in therms of the room, amenities, and the location. The atmosphere was great. My only negative comment was that on my first night, I found long blond strands of hair in the bathroom in the cup holder, on the side of the shower wall, and on the tub ledge. I have short black hair. After housekeeping and a supervisor came up to remove the hair, I found another strand on the floor by the toilet. One would think that with over 500 Environmental Service Professionals staying at the hotel for their annual conference, extra attention to cleanliness would have been the rule.
September 23, 2012
Rated 3 out of 5 by UnhappyBusinessman2012 Room Service needs revamping.
After missing the delivery of my breakfast order by a few minutes on day one, I was determined to eat on time the next day...That did not happen. My food was delivered 30 minutes late. The "hot" food was cold, not that tasty and two of my ordered items were missing! The employee refused to leave without my signature on the bill and when I asked to have the order corrected before signing, he told me the food would have to go back to the kitchen first! He then tried to cover by blaming the kitchen staff and tried to earn a tip by "advising" to complain to the front desk. Room service needs revamping.
June 18, 2012
Rated 4 out of 5 by Denise27 Sheraton Phoenix
Check in was extremely slow. Front desk person took a long time to assign a room to me. When I checked in to my room I was disappointed with the "high traffic" location (by the elevators). Not the "quiet" room I requested upon check in. Had to return to front desk for a room reassignment, which was even slower than when I originally checked in (same front desk person).. This person also didn't tell me about the window washing service going on at the time of my stay and didn't tell me about the rewards for bypassing cleaning of room. If I didn't over hear the person checking in to the right of me, I wouldn't have been aware of this. Other than that, my stay was good. GREAT fitness center!
March 21, 2013
Rated 3 out of 5 by JulieN Comfortable, but...
We stayed for 6 nights and were mostly pleased. However, on check in, we were first given a room next to a very noisy vending machine, and then a second room that still had people in it. The stay itself was fine, although I wish there had been an extra bath towel without having to ask. But the real problem was with the office. When my receipt reflected an overcharge for internet access, I left message after message for 5 days, and finally reached a live person on the fifth day. It only took him minutes to fix, with the appropriate refund to me. It is inexcusable not to return a call for that long.
March 29, 2013
Rated 5 out of 5 by JanetW14 This hotel was great
Very clean and friendly. In a great location. Staff very helpful and friendly.
April 14, 2014
Rated 5 out of 5 by Chris40 Exceptional week
I was there 3/23/14 through 3/27/14 for the Society of Toxicology convention. The room was very comfortable and the staff could not have been better. Here is a list of the staff that made my stay so great:
Matt - Asst. Manager
Cortney - Manager
Because of them, next time I am in Phoenix, I will be staying with you again!
April 3, 2014
Rated 4 out of 5 by Dkp1 One of the nicest Sheratons I've been to
Here for a meeting and really could not have been more impressed. It is an excellent Sheraton with fiend,y and courteous staff. I was upgraded to a spacious suite that even had an extra half-bath.
Meeting facilities were comfortable and I had no problem regarding this or the food that was served at breakfast and lunch.
A special shout out to Christina the concierge who booked spa appointments for me.
The only negative was at check-in I was offered the Green Choice promotion for 500 extra points but the desk Associate forgot to give me the hang tag. At check out the associate did credit me with it.
This is an issue with SPG. There does not seem to be a consistent way this promotion is offered.
November 3, 2013
Rated 4 out of 5 by mlm2 Disappointed
This service by the staff didn't live up to my expectations based on past expierience. When I arrived at the hotel, none of the staff members standing in the drop off area offerred to assist me with my luggage. With two suitcases, my laptop, and a bag containing the materials for my presentation, it was fairly obvious that I could use the assistance.
April 4, 2014
Rated 2 out of 5 by Nic4 Great Location
The location of this hotel is excellent. However, the staff is horrible. When calling to modify my reservation I was told "no" over and over again. I found a better rate online and the reservations department told me to call the hotel. When I called the hotel about the better rate, I was told to call the reservations team. Then I was told to book online. After being told different information several times I was completely frustrated. At check in, the woman was rude, unfriendly and unhelpful. The best interaction with the staff was the room attendant and security. They helped me into my room when my card didn't work. Overall, I would not stay here again. This hotel is not customer friendly..
April 7, 2013
Rated 4 out of 5 by aslms2014 Great location
Perfect location if you are attending an event at the Phoenix Convention Center. It's an easy walk to the convention center and there are restaurants and shops across the street so there are plenty of dining options.
April 9, 2014
Rated 1 out of 5 by Mark2072012 Food was terrible,pool way too small and extra charges were out of line
For a first class hotel the food was terrible - at the main restaurant - we tried twice and both meals were very poor quality. Also the pool is way too small for a property of this size - people were actually fighting over pool chairs and finally charging for wireless service in this day and age is not competitive - I would not recommend this facility to anyone and will not stay there again.
March 10, 2012
Rated 5 out of 5 by skaterro Recent meeting
I was just speaking to my manager and we both agreed that we will definately hold another meeting at the Sheraton Downtown Phoenix...
April 10, 2014
Rated 2 out of 5 by LYCW Very Disappointing
Our phone only worked on speaker, reported this on Day One but phone was still not fixed or replaced when we checked out 4 days later. Drinks more expensive ($2 more) in lobby bar than restaurant bar because (per bar manager), hotel is trying to establish local identity for restaurant. Never stayed in a hotel before that didn't cater to its guests! Took two trips back to front desk before both people in our room could charge to room. Restaurant and bar service were VERY slow, just not enough staff. Food in restaurant not very good. On 23rd floor, very poor water pressure in shower.
December 4, 2013
Rated 3 out of 5 by DEO2014 Room not clean
Unfortunately, there was left over trash from on the credenza. This made me wonder what else got missed by the housekeeping staff. The facility is nice and was a good meeting location.
April 7, 2014
Rated 4 out of 5 by Silenttraveller Convenient downtown hotel, lovely pool & large gym, pleasant staff
Hotel is convenient to the convention centre and stadium. The rooms are aging a little, for example the paint was peeling on the window frame and the carpet had a few stains. The wireless internet does not reach the corner rooms but was fine in the lobby. The staff were all friendly and helpful, particularly the concierge and housekeeping.
March 31, 2014
Rated 4 out of 5 by AB56 Enjoyable Stay
Sheraton had the least expensive rates for the downtown area. We spent the night for pleasure. The room was nice, we had to pay $17 for parking (feel it should have come with the room), and the bar/restaurant were a bit pricey. However, if you did not want to pay the price to eat and drink at the Sheraton, less pricey restaurants and bars are within walking distance. All in all, a nice stay in the downtown Phoenix area.
March 23, 2014