Rated 2 out of 5 by BigBigJim Service Needs Improvement
I made a reservation 10 months ago to attend a family function and when I arrived they gave my room to someone else. They were able to correct the problem but it took over an hour for me to check in. then for my entire stay I had diffucult time getting services becase frontdesk did not set up my CC correctly. There were an experiences that were not so pleasant dealing with night bartender. There was a manager hitting on the person cleanning the room. I found his comments unacceptable. Besides those items the staff was very good.
July 14, 2014
Rated 3 out of 5 by SandDune Great Waterfront Location
If you like to walk and enjoy the city, this is a great location! Close to Waterside, Spirit of Norfolk, Nauticus/USS Wisconsin, Water taxi to Portsmouth and Harbor Park, MacArthur Mall, and Granby street restaurants.
July 14, 2014
Rated 4 out of 5 by Maggie20 Excellent stay.
Check-in was excellent; front-desk staff person was professional, friendly and acknowledged my SPG membership, offering a late check out.
The room, bed and bath were very nice. The only negative was the absence of any type of coffee table or side table in the sitting area. There was a sofa but no place to set a cup,of coffee or anything. A small fix to make a nice difference.
All in all, it was a very pleasant stay.
July 14, 2014
Rated 5 out of 5 by jerry99999 Great location on the water
The Sheraton Norfolk Waterside was in the perfect location for our vacation with easy access to the waterfront, boat tours of the harbor and Norfolk Naval Base, the Nauticus museum and Battleship Wisconsin, and nearby restaurants.
July 8, 2014
Rated 3 out of 5 by blake23 poor front desk service
After several visits to this property over the years, I was very disappointed in the check-in service at the front desk. The individual was totally non-communicative, poorly dressed, had no name plate,would not pursue troubles with her computer accepting my charge card, would not respond to the fact that I was overcharged for the room despite my reservation of over one month, refused to check availability of club level rooms,and had absolutely no smile or idea of HOSPITALITY. It was really disappointing after being faithful to Sheraton.
July 7, 2014
Rated 2 out of 5 by PBurton Surrounding area: problem
The hotel was acceptable, and I received an upgraded room. Toilet had stains in it. Due to rain, we had water leaking into the main room from the window. The surrounding area needs work, with most stores near the hotel closed or shut down. Sheraton advertised the great area for shopping and activities, but it was a dead area on the 4th of July weekend. The main problem was homeless people in the hotel vicinity pandering for money. Homeless wanderers hanging around the hotel valet/check-in area as well. We walked to the adjacent MacArthur Center Mall that you advertise, and were accosted by 3 strangers for money. My family did not feel safe in the area and we will not return.
July 6, 2014
Rated 4 out of 5 by Jay66 Very Good Stay
As a PLT100, I stay at a lot of hotels. This hotel has always treated me well with friendly service and decent upgrades. This stay I was there for three nights and was upgraded to a cabana room suite overlooking the pool. It was a great room with my own outside area by the pool.
The club lounge there is also good. I'm a fruit guy and they have ample fruit in the AM. The surrounding area has good walking and site seeing paths and it's right downtown. However, it's a little dead down there at night. The overall location is good for work or play... It's a straight shot to the beach, historical sites, and not too far from Williamsburg.
The only thing keeping me from giving this hotel 5 stars is you have to pay for parking. Otherwise, it's a solid facility.
July 3, 2014
Rated 4 out of 5 by brings nice hotel
The hotel was clean and neat. The staff was nice but did not follow thru on promotional offer that I had which included 2 coke beverages that was never bought to my room as promised. Actually the promotion would have been overlooked entirely had I not asked about it
July 1, 2014
Rated 5 out of 5 by Mike522 Excellent Stay
Staff was extremely helpful and friendly and the room was clean. I stayed for one night and would definitely love to go back.
June 30, 2014
Rated 3 out of 5 by LadyD90 Met needs-Great Location for Spirit Crusie
I originally booked a room with one bed...when we got into the room it was two queens!There was a scratching noise in the vents.Other then that it was a nice stay for the price.
June 30, 2014
Rated 4 out of 5 by SDReese44 Last Minute Reservation Close to Beach
This was a last minute reservation for a trip to Virginia Beach. Although this hotel is not located in Virginia Beach, it is a great location to travel to the beach -- only about 15 minutes away. We really enjoyed the Harbor View room and were awestruck by the large ships outside our window. The staff was incredibly helpful, rooms were clean and comfortable. The location is convenient to a lot of great places to eat and shopping. Nice pool!
June 30, 2014
Rated 3 out of 5 by ColleenD Wonderful Water View
Our room was clean and comfortable. The hotel was pleasant and bright and cheery. The restaurant was rather pricy but it had a nice bar area to relax in after traveling.
The staff were all very pleasant and accommodating.
June 29, 2014
Rated 5 out of 5 by dymond Awesome waterside view
I was confused with the GPS direction at first but when I got to the hotel I was truly amazed with the view of the water. The staff were very friendly and helpful. The location was just stunning. I enjoyed walking along the sidewalk while watching the sunset. It was nice to be so close to ride the ferry or enjoy some great entertainment. The harbor view room was truly nice. The room was so cozy that I was able to get some rest that was overdue. I'm already looking to plan another trip.
June 28, 2014
Rated 4 out of 5 by Pjoter Very good location for visiting Norflok
Reservation made as a group/conference member, but actually not recognised so the rate was higher than expected. The rest was OK
June 27, 2014
Rated 5 out of 5 by Dot75 Great hotel
Enjoyed everything offered. Staff very helpful
June 24, 2014
Rated 5 out of 5 by Piccione Great hotel
This is a great hotel and great features, close to festivities staff is very friendly. I highly recommend this hotel to my friends and family
June 22, 2014
Rated 5 out of 5 by Bruce64 Sheraton Waterside
We stayed on a Friday night during Harborfest. The entire stay was a great experience. At check-in we were given a restaurant voucher for an excellent restaurant within walking distance. We enjoyed seeing all the activities going on with Harborfest. Our SPG Gold status was recognized and rewarded. We had a beautiful, large corner room on the 9th floor with a view of the entire harbor. We will definitely try to stay here again when we can.
June 16, 2014
Rated 5 out of 5 by ProudFather Graduation
I have stayed at the Sheraton a number of times, and each and every time I've had a wonderful experience. I love the proximity and what the surrounding area has to offer.
June 15, 2014
Rated 5 out of 5 by Arneda Great Staff
They have the best, check in, Most caring and efficient staff. Nicki checked in my crew and was a pleasure from start to finish. The view from my room is amazing.
June 13, 2014
Rated 2 out of 5 by cemb Needs improvement
From very wet carpet, to stained comforters and towel racks "hanging on by one screw", this was not an acceptable stay at all. Housekeeping supervisor did move me to a "club room" but the towel racks were loose at the shower and door area of the bathroom. Staff was very nice
June 12, 2014
Rated 2 out of 5 by Jaime74 Should focus on maintenance
My stay was for a conference and although I have absolutely no criticism for the conference facilities, the lodging amenities could use improvement. One of the big issues was the air conditioning unit made horrible gurggling noices while on. As I spoke with many of my colleagues present at the conference, they experienced the same issue. I was clearly missing a hanging picture over the bathroom toilet. The picture hangers, level markings and sticky putty were tacky, especially for a Sheraton. Partly used shampoo bottles were also present in the bathroom. These kind of details could be improved.
June 12, 2014
Rated 5 out of 5 by Debbie31 This hotel had excellent staff
My friend and I were so impressed with the staff at this hotel. Your reservationist, Shree, could not have tried harder to get us a good room. My hamstring was pulled loose before we came so I could not hardly walk. It was my friends birthday and I planned this for her. MI MI Wldeman, your restaurant supervisor was one of the nicest people we've ever met. Our servers had so much personality and did an amazing job serving us. We never ate anywhere else while we were there. Your staff in the Club lounge were friendly and helpful. Your staff made our trip one we will never forget.You are to be commended on you selection of staff. THANK YOU! THANK YOU! The room was excellent also!!!Accommodations were top of the line!!! We cannot wait to get to come back. We want to bring some of her grandchildren next time.
June 11, 2014
Rated 4 out of 5 by JudyS Business Travel
Nice hotel for my travel to Norfolk.
June 10, 2014
Rated 2 out of 5 by Cherie3933 Stay
The hotel is old and needs updating. Inside the room the bed was needing to be replaced. The toilet didn't work properly. Overall just worn out. Location is great.
June 6, 2014
Rated 5 out of 5 by lynn72 This hotel has it all!
My first stay in a SPG hotel. This hotel was in a fantastic location with many attractions within walking distance. Easy access to the parking garage, comfortable, clean rooms. The staff members were friendly, accommodating and met all requests with a smile...not an easy feat on a Memorial Day weekend.
June 4, 2014
Rated 5 out of 5 by MrNittPicki Frequent Traveler
This property overall is Excellent & I recommended it for any occasion. The location is excellent directly of the water and central to downtown Norfolk's resturants, activities, and entertainment venues. The valets are professional, courteous and timely retrieving your vehicle. The Staff upon check in are friendly & professional, they quickly recognize my Platinum status and provide to me the services and upgrades that I am entitled even the exclusive Presidential Suite. The rooms are clean, comfortable and smell nice. Overall this place is great.
May 30, 2014
Rated 2 out of 5 by RetAFVet Attention to Detail
I booked the hotel for the Memorial Day weekend. I have stayed at other Sheraton hotels before and have been very satisfied. This is normally a good brand and reasonably priced but, the Norfolk Waterside property left me sorely disappointed. Everything about room was fine on check-in. On day two of our stay we returned to the hotel around 10pm and the room had not been cleaned, nor had linen or towels been replaced. The morning that we decided to have breakfast at the hotel restaurant, the place setting...specifically the glasses, were disgusting. I wish that I had a picture of it so that I could post it with this review. You could tell that someone had drunk out of it, there was a ring of what looked like donut glaze on the lip of the glass and possibly on the linen napkin as well. We went out for the day and again returned to a room that had not been cleaned. This was the second time and second day that we had to call down for service. I was not happy. It's the little things sometimes that can make a stay good or bad, and this was just unacceptable. Overall, great location and a nice view but...attention to detail, or rather lack there of made this a not so great stay.
May 29, 2014
Rated 5 out of 5 by WrestlingMom2014 Very nice hotel
This hotel what nice, clean and friendly.
May 27, 2014
Rated 4 out of 5 by Jefferson67 Great Water Feature!
The waterside location is delightful. You can stand on your balcony relaxing while watcingh the ships, boats, paddle boat, naval ships, yachts, or anything else moving along the water.
The rooms are small, but they are comfortable. Beds were sooo comfy. Staff was very accommodating. Nicer than average.
May 26, 2014
Rated 2 out of 5 by gene1970 Good Location - Housekeeping Needs Help
The hotel was in a good location, we had 9 rooms reserved. Valet was great. However, almost all the rooms were very dirty with hair on towels, stained sheets and overall extremely dirty rooms. Our entire group commented on this.
Hope you can work on housekeeping.
May 26, 2014