Rated 3 out of 5 by needagoodnightssleep Need a good nights sleep
The hotel has some excellent people. Ronnie on the concierge level and Kristin at the front desk make the stay better. Unfortunately they are correcting problems.
During a heat wave the hotels air conditioning didn't work. It went out on a friday night with the outside temperature in the nineties. They didn't fix it until 7:30 AM when somebody came to work.
The next night was the same but cooler outside. Engineering said it was working but it wasn't.
Being placed on the Concierge level as a business traveler didn't help as the rooms net to me must have had families of six. With loud families at midnight and kids running in the hall at 7AM.
Worst of all calls to the GM went unanswered. Not sure who was running the hotel but it wasn't smooth
July 22, 2013
Rated 2 out of 5 by PaterP this hotel is cheap!
Though the hotel's location was beautiful, the hotel was not. Paying almost $200.00 a night and then having to pay extra for internet access at $9.95 for 24 hrs was ridiculous. People walking in off the street were able to access free internet by sitting in the hotel's lobby. But people paying to stay there were not offered this courtesy in their rooms. Two bottles of water left in the room with a large sign that says "thirsty", but in very small print, one says "complimentary" and the other $2.50. You could choose to have your sheets changed each day or not. I chose to have my changed, but they were not. I was given one roll of toilet paper the first day and no extra rolls. I ran out the last morning and was forced to use tissues instead.
November 11, 2012
Rated 4 out of 5 by Jay66 Very Good Stay
As a PLT100, I stay at a lot of hotels. This hotel has always treated me well with friendly service and decent upgrades. This stay I was there for three nights and was upgraded to a cabana room suite overlooking the pool. It was a great room with my own outside area by the pool.
The club lounge there is also good. I'm a fruit guy and they have ample fruit in the AM. The surrounding area has good walking and site seeing paths and it's right downtown. However, it's a little dead down there at night. The overall location is good for work or play... It's a straight shot to the beach, historical sites, and not too far from Williamsburg.
The only thing keeping me from giving this hotel 5 stars is you have to pay for parking. Otherwise, it's a solid facility.
July 3, 2014
Rated 1 out of 5 by tah60 Hotel room next to elevator
This hotel room was discounted through AAA and Sheraton hasn't let me down in the past so I didn't question it. The room was very nice, big and clean but right next to the storage closet and the elevator and was very noisy. I didn't sleep at all the entire night due to the noise. I went to say something the next morning at the front desk but they were so busy with other check outs that I just left and not a happy customer. If you are staying at the Sheraton in Norfolk, make sure your room isn't by the elevator on or next to the storage closet.
October 22, 2013
Rated 5 out of 5 by JP73 Outstanding treatment by entire staff
From the time I started the check-in process to departure time, I was extremely pleased with everyone on staff that I encountered. All were helpful and friendly, appearing ready and willing to go beyond the "call of duty" to assist. I had multiple meals in the restaurant and found the food to be extremely good and reasonably priced. Servers in the restaurant did not disappoint. Parking was not as convenient as I would have liked, since I prefer self-parking. However, I found enjoyment in there being so many attractions within walking distance.
September 27, 2012
Rated 1 out of 5 by urkidding problems
room 951, paint in bathroom peeling, tub spigot loose in wall, no shampoo or conditioner and one soap in room upon check in, when room cleaned all soaps removed and one replaced, when seated in restaurant we were given no menus, when asked for menus were given only one, no bowls for cereal at breakfast - had to use coffee cup from bar, meeting rooms were overpriced ($475/day), no convenient access to waterfront (through restaurant) no laundry facilities, no courtesy shuttle for airport, room and restroom cramped, iron needed to be cleaned
September 12, 2012
Rated 3 out of 5 by antidtam cheesey and nickel dime
Imagine this chain charging 9.95 a day for WiFi?? Seriously? Then a 24 daily for valet. Only pd 15 inhawaii and they had to run across a busy street. Staff was attentive but requests from front desk were abrupt, as if I bothered them. Final, left at 10am and returned at 4pm. Room not clean yet. Answer to that. Well you'll just have to wait, they have lots of rooms to clean.!!! In real. Maids were overwhelmed, but, stepped up. They were the only staff to seem anxious to please. Never again.
August 17, 2014
Rated 5 out of 5 by DRMartha Wonderful stay, so we booked again!
We stayed at the Sheraton last year for the USS Enterprise 50th Birthday party, so when we learned the date of the USS Enterprise deactivation ceremony in December, we booked EARLY....The club floor was wonderful, as well as the Club Lounge. We have requested to get the same room for our upcoming stay, and have our fingers crossed that we will be able to get that same room.....this will probably be my husband's last visit to Norfolk, and I want him to have a great time, and I'm depending on the staff at the Sheraton to make that happen!!
November 23, 2012
Rated 5 out of 5 by Familee14 Fabulous Weekend!
We had a family reunion here and it was beyond my expectation. The rooms was nice clean and comfortable, although I would have liked a firmer mattress. The view on the 5th fl. over looking the water was fantastic. The staff was very friendly, the banquet food was delicious, the 4th fl. Claramont banquet room was very nice! I was happy to be able to walk to the mall and places to eat, that was very convenient. I enjoyed the pool too, we are looking forward to making this our annual vacation spot!
August 11, 2014
Rated 4 out of 5 by butchgets nice stay
good location to see sites and be able to walk to all of them
October 10, 2014
Rated 5 out of 5 by CECNMC Convienent location
Close to shopping and plenty of activities for everyone. Short ferry ride to Portsmouth. 50 miles to Williamsburg, and 25 minutes to Va beach
October 6, 2014
Rated 2 out of 5 by LLC07 This hotel needs work
This hotel needs work. The elevators were dirty every time we stepped in them. Our room had a terrible buzzing noise which only stopped after my husband tinkered with the ac/heat and vents. Guests walking around at 2am isn't the hotel's fault, but the thin walls made it easy for them to wake us up in the middle of the night. Mattresses were incredibly uncomfortable and the pillows were awful and should be replaced with something more sturdy for your neck as these went flat the moment your head touched them. TV remote was broken.
October 21, 2013
Rated 5 out of 5 by Indians62 So good to our Reunion in all areas!
Services, staff and, accomodations all very good and would recommend this Sheraton to anyone.
October 6, 2014
Rated 2 out of 5 by 4jazz Just okay
While this is a very old hotel it's has clearly been renovated in recent years. My room however had dust on the furniture. I was harbor side and it was a lovely day when I checked in so I opened the curtains and was about to head out onto the balcony when I noticed a pair of dirty wet socks on the balcony. So gross that I closed the curtains. They were never removed during my stay therefore it is clear that a balcony check was not something my housekeeper did. Considering what other things someone could possibly leave out there, I strongly suggest that housekeeping take a look. The age of the hotel did show in the acoustics in the Waterside room. I went to a social in that room and the noise from conversations was almost unbearable. I found myself having to shout.
April 24, 2013
Rated 5 out of 5 by EyeSki SOFT Conference
Thank you so much for an exceptional conference. This was our 28th year and by many standards our very best yet. The Staff wearing our T shirts and ;your hands on participation including raising money was beyond our expectation.
Norfolk is convenient and we didn't need a car for most activities. Dining was superb in and around the hotel and the conference staff was attentive to our needs. Bravo, Well Done! One minor point, an airport shuttle would be great and a business center for color printing
July 15, 2014
Rated 2 out of 5 by GMRDC Wireless is Terrible
This was my 3rd visit to this Sheraton; I kept giving the hotel another chance because I've always held Sheraton in high regards. However, the wireless was terrible! I was continually being disconnected every 20-30 minutes on each visit. When I did have access, the speed was very slow and often timed out. On top of that, the room never seemed to be cleaned well. I found prior occupants trash under the bed and behind the trash can. The room was also dusty. All in all, I won't be staying there on my next visit to Norfolk.
July 19, 2013
Rated 5 out of 5 by MAmer Excellent service, Great staff
I reserved 2 rooms for 2 nights - both were very nice - rooms # 1063 & 1065.
From the time I started the check-in process to departure time, I was extremely pleased with everyone of staff that I encountered. All were helpful and friendly, appearing ready and willing to to assist.
The Club Lounge was very nice and well equipped to handle my daily computer needs, Internet and emails. I used the scanner and printer to reply some urgent business emails.
I liked and participated in the " Make A Green Choice" that Rewarded me 500 Starwood Preferred Guest Starpoints® awarded at check out for each night I declined housekeeping services (except day of departure). I was promised to get 2000 points for the 2 rooms and my stay.
My family and guests were also very satisfied.
October 3, 2012
Rated 5 out of 5 by Andy Staff goes above and beyond
Shon at the front desk was very helpful from the time I made my reservation until the moment I left. He was very polite over the phone while insuring I would have a room with two queen beds. When I came to check in at the front desk, he happened to be working and remembered me from when I called to make my reservation. An hour or two later, I was having trouble with the computers/printers and he helped print the items using front desk printer. Shon is an asset to the Sheraton. Finally, the valet attendant/shuttle driver were able to transport me and my companionto the concert last minut, which i was very thankful for. They went out of thier way to insure I made it to my event on time. I forgot the Valet and drivers name b, but they were working on the night of 2/19.
February 21, 2013
Rated 3 out of 5 by Diamond1468 Disappointed
Made my reservation in April excited to stay at a great location only to be disappointed by the staff. Although the valet stood comfortably behind his stand, he was not in the least bit helpful or eager to assist until I unloaded my bags and went to his stand to ask about the parking procedures.
Inside the front clerk stated that she saw me as a Gold member (I was when I made the reservation in April) and that maybe I "thought" I was Platinum member and still had a few more stays to go until I showed her my card verification. Although my reservation already upgraded me to club Floor access which is automatic for Platinum members. Bottom line: It's the attention to detail and great customer service that keeps us loyal to the brand and so far I am disappointed with both.
July 21, 2012
Rated 4 out of 5 by MWFT Fantastic overnight stay
The staff that checked me in at the front desk was fantastic, friendly, and helpful. It was like he knew all of the questions I would be asking, and gave me all of the info I wanted before I even asked.
Room was standard, slightly bigger than most Sheraton's with a king bed and plenty of room to work at the desk.
Breakfast was pretty good. I appreciated that they had additional things on the item to order, but I went with the buffet (it was so-so). However, the restaurant staff was very attentive, and wonderful.
October 25, 2013
Rated 4 out of 5 by Steven1957 Central Location, Accommodating Staff
Excellent Central location and wonderful helpful staff.... very customer focused.
October 2, 2014
Rated 5 out of 5 by dymond Awesome waterside view
I was confused with the GPS direction at first but when I got to the hotel I was truly amazed with the view of the water. The staff were very friendly and helpful. The location was just stunning. I enjoyed walking along the sidewalk while watching the sunset. It was nice to be so close to ride the ferry or enjoy some great entertainment. The harbor view room was truly nice. The room was so cozy that I was able to get some rest that was overdue. I'm already looking to plan another trip.
June 28, 2014
Rated 5 out of 5 by Jay66 Great Customer Service
I have stayed here several times over the years and most recently last week. Overall, I have to say that I was more than pleased with my stay. The room was comfortable and clean, the club lounge served a good breakfast, and the customer service was outstanding.
Regarding customer service, when I checked in, I had a slight problem with my room. When I went down to the front desk, it was quickly resolved in a very professional manner. I was impressed. Secondly, when I was in the club lounge eating breakfast in the morning, a few people (who obviously been staying there for an extended period of time) came in to thank the lounge attendant for her excellent service. It was obvious they became friends and the service she provided went above-and-beyond the norm.
Good work. I'll be back.
August 31, 2013
Rated 4 out of 5 by GoHokies Excellent staff
The front desk staff that checked me in was excellent. He recognized that I was a platinum member so he went above and beyond to offer me all the upgrades that I was entitled without asking. Other hotels you gotta ask for upgrades even though it should be given automatically and even there is upgraded room available, they won't give it to you. So that was very nice and really treated like a platinum member.
The hotel was kinda old but in great condition. The breakfast in the club lounge can be better.
May 31, 2012
Rated 4 out of 5 by Mike10S This hotel takes care of their groups
This hotel really provided excellent service to our group, US Tennis Association (USTA) this summer. The provided excellent service and amenities (free parking, ice). Thank you. We will be back next summer.
September 24, 2014
Rated 2 out of 5 by gelderlady Some nice features, some not so nice
In 6 nights had to call maintenance for commode problem 3 times. Had to call for towels 2X. No standardization of housekeeping? Maintenance came each time as did housekeeping. Should we have to ask each day? Dusting needs improvement.Manager in restaurant should smile more-was there 4 days before saw a smile. Servers great-Sheree exceptional.
September 10, 2014
Rated 2 out of 5 by Petunia2002 This hotel only serves Starbucks Coffee
Not everyone likes Starbucks coffee, your hotel had no other option. Every morning we had to get our key card reprogrammed, to get back into our room. I did the green thing, not getting my room cleaned for a voucher, wrong! The only place that accepted it was the dining room. I had breakfast, 2 eggs, 2 slices of bacon, toast and a glass of milk, the cost was unbelievable, $17. The buffet was cheaper!! Worse part was, the parking was suppose to be free, got our ticket validated, but still cost us $24.
October 23, 2013
Rated 5 out of 5 by RocketGal Friendly staff, clean rooms, comfortable stay
Stayed here for business trip. Excellent SPG club services. Clean and comfortable room with excellent amenities. Waterfront view of harbor was fantastic. Staff was courteous and friendly. Parking can be expensive and remember to call valet before departing so car is ready to go when you are. Room service from restaurant was expensive with added gratuity and delivery fee. Food was just ok. Wouldn't order it again with so many great dining options nearby. Excellent experience overall. Will return soon.
March 8, 2013
Rated 5 out of 5 by DorothyMae01 Mrs.
The facility was very clean, ramp access for luggage instead of lifting it up stairs, bed slept so good, bartenders knew how to prepare good drinks, food was delicious, staff did a great job and accessible throughout the area, valet parking accessible, water view from balcony amazing, check out had very short lines. artwork throughout building was lovely . location to highway is minutes away. I was there this past weekend
August 17, 2014
Rated 1 out of 5 by Chill69 The staff was really nice
My experience with this hotel was not good. I had to change rooms 3 times because the first room was not clean very dusty and hair on the sheets. Second room part of the ceiling in the bathroom fell out above tub, they fixed it then the next morning water began to run from the hole. We used valet and they parked our truck in the bushes which caused some deep scratches. So my experience was not good but the staff was very friendly and helpful.
August 4, 2014