Rated 3 out of 5 by AmyfromRI Nice location, needs improvements
My room had a nice view if I looked out, but don't look down at the dirty, sloppy outdoor pool area just below. While it wasn't pool season, the whole area was dirty, overgrown, and umbrellas and the cushions from the outdoor furniture was blown all over the ground and filthy! Putting the furniture away for the winter and covering the pool would have been a good idea!
My bed was terribly squeaky, so every time I rolled over it sounded like it was going to break, while the bedroom door rattled every time someone on the hall open/closed their door! I have to say I was disappointed in what looked to be a pretty and comfortable hotel.
April 23, 2013
Rated 2 out of 5 by Spicer48 Harbor view
I stayed here for the view , but was disappointed. Window was small and could not see a view unless I stayed right at the window. Very small room, and door got in the way of the bathroom. Bed was great.
July 17, 2014
Rated 2 out of 5 by LiesureTraveler2012 Only if there is no alternative . . .
This was a second chance stay; never again! Valet attendants were inattentive upon check in, I interrupted a jam session attempting to hand over my keys. Front desk attempted to make up for that with a tray of goodies, which was appreciated. However, the restaurant hostess ensured we were unwelcome again as we inconvenienced her to seat us. Club level was literally over the top as another, and exceptionally rude, guest with a chip on his shoulder was covering for the missing attendant. Who, upon his return, partially disrobed in the middle of the eating area in order to tuck his shirt back in and pull up his socks - unbelievable!
June 27, 2012
Rated 4 out of 5 by TwoTs One beautiful stay!
I was very impressed with this property. From the valet service to the wonderful front desk staff to the fabulous scenic atmosphere of the restaurant and last but not least the absolutely warm and comfortable rooms. I was visiting for a event that turned out to be magical, mainly due to the staff and facility and of course the group responsible for the event. I can't say enough about this facility and it's Sheraton employee family. Thank you for a well above my expectation stay. I will be back.
Ps: one note: I thought the overnight parking fee was a bit overpriced. Therefore I gave an overall review of four stars and not five.
February 10, 2014
Rated 3 out of 5 by Muffintogo The Hotel has an ideal location
We had no water pressure, along with no hot water for a shower. We were bombbarreded with college kids that had no respect for other people, and if they had chapparrones they could have cared less about the respect of other guests at the hotel. We damn near got trampled by the students trying to get out of the elevator. They did not give us the opportunity to get out of the elevator before they flooded in. Had I not been going to my brother in-laws Captain Promotion Ceremony on the George H. W. Bush, I would have had someones head for the disrespectful way that the students trappled us and would not let us off of the elevator.
February 18, 2013
Rated 5 out of 5 by spiffey Paul
Parking is aproblem. You make us park far away then we get charged for it.
July 17, 2014
Rated 2 out of 5 by Ron3363 Noise and Unconvenience!
My family and I picked Sheraton over the list of recommended hotels for a wedding we were attending. We usually have a good stay at Sheraton properties, but this one was not one of them.
Our first night stay was interrupted by a running toilet that we decided to have fixed manually ourselves just for the night.
We were rudely waken by some early morning drilling above our room. We called the front desk about it and our problem of the running toilet. When my wife took a shower, the shower head arm came off. So that was one more thing to fix in the bathroom. The drilling had stopped, but the bathroom maintenance held up our hygiene preparations for the wedding.
October 1, 2012
Rated 2 out of 5 by exhausted0514 potential for greatness
I found the desk staff to be indifferent to my party as well as others seeking to check-in or check-out.
I had a daytime layover and the housekeeping staff was again, exceptionally loud. Banging doors, turning up the tv's in the rooms they were cleaning, talking loudly to each other down the halls and talking on their cell phones. I have experienced this same issue at this property in the past. Please understand that some of your guests are sleeping during the daylight hours.
I called guest services and the operator five times before I could get someone to answer the phone and set up a wake up call.
The pool area is nice. The restaurant staff were helpful and friendly but the food was just ok.
May 25, 2014
Rated 3 out of 5 by SandDune Great Waterfront Location
If you like to walk and enjoy the city, this is a great location! Close to Waterside, Spirit of Norfolk, Nauticus/USS Wisconsin, Water taxi to Portsmouth and Harbor Park, MacArthur Mall, and Granby street restaurants.
July 14, 2014
Rated 5 out of 5 by dymond Awesome waterside view
I was confused with the GPS direction at first but when I got to the hotel I was truly amazed with the view of the water. The staff were very friendly and helpful. The location was just stunning. I enjoyed walking along the sidewalk while watching the sunset. It was nice to be so close to ride the ferry or enjoy some great entertainment. The harbor view room was truly nice. The room was so cozy that I was able to get some rest that was overdue. I'm already looking to plan another trip.
June 28, 2014
Rated 2 out of 5 by lady53 dissapointed
When I booked this hotel I thought this has to be a great hotel. Its a Sheraton and its on the water. The breakfast buffet was not up to par.. The eggs tasted like powdered ones and the made to ordered waffles were nothing special.
We also never got our room cleaned one day during the four we were there.
The menu and features about the hotel were paper and two pages were missing. I have been in cheaper hotels and even they had their info in a nice book.
I also thought we were going to be on the water and was disappointed to fine we were not.
The only really good thing I can say is the staff was very courteous and friendly.
September 13, 2013
Rated 4 out of 5 by harold1958 no espn
you do not have espn in your bar.
what bar does not have espn. bartender said she you did have it but you dont now.
Tell you employess why so they dont feel inadequate
you also dont have espn on the treadmills in the work out room but you have it listed on the card on the machine. you also need a sign on the glass wall above the trash can that holds the wipes to clean the machines. hard to see that small holel
also ceasar salad is terrible. you need a new dressing she crab soup very good.
no robe in the room and tv was uplugged and would not turn on. I figured it out before maintenance guy got there he made a bum run
valet parking is too high for $22
February 7, 2013
Rated 1 out of 5 by ALDH Surprising disappointment
I was beyond disappointed with this hotel. It did not matter whether I was an SPG Gold member. I was told that this hotel did not participate in SPG member benefits as with other Sheraton hotels i.e complimentary wifi, club room access/purchase option etc. In fact there were no perks and even worse they placed us into a room where the AC did not work and there was a rancid odor in the room. My family became nauseous and so we requested a different room. We had to settle for one without the microwave, fridge and working hair dryer. It was the first time I've stayed at a Starwood property and could not wait to check out.
August 19, 2012
Rated 2 out of 5 by BetsySue Needs Improvement
While we had a special AAA rate and am a SPG member, was not recognized at check in. Had to call to find out internet password (which was no charge), however, we were charged at checkout and while the lady at the front counter tried to credit our account, we ended up with a partial credit. While hotel was advertised as having updated rooms, the carpet was used and filthy, a small banged up refrigerator was placed in the middle of the room, which we moved under the desk. The walls were extremely thin in that we constantly heard people talking in the hall -- when we went to check -- they were in their rooms! Bed was hard and did not sleep well. Overall, bad experience.
November 27, 2013
Rated 4 out of 5 by SDReese44 Last Minute Reservation Close to Beach
This was a last minute reservation for a trip to Virginia Beach. Although this hotel is not located in Virginia Beach, it is a great location to travel to the beach -- only about 15 minutes away. We really enjoyed the Harbor View room and were awestruck by the large ships outside our window. The staff was incredibly helpful, rooms were clean and comfortable. The location is convenient to a lot of great places to eat and shopping. Nice pool!
June 30, 2014
Rated 5 out of 5 by jerry99999 Great location on the water
The Sheraton Norfolk Waterside was in the perfect location for our vacation with easy access to the waterfront, boat tours of the harbor and Norfolk Naval Base, the Nauticus museum and Battleship Wisconsin, and nearby restaurants.
July 8, 2014
Rated 2 out of 5 by Tania43 Hotel needs a face lift
The hotel was very dated definitely needed a face lift. Furniture and lighting was in poor shape and it was ripped and looked very old. I didn't feel safe because the balcony didn't offer the security as stated on the door itself only one lock worked. I called the day I got there and asked for someone to come take a look and this was never corrected nor did the hotel staff provide an update as it relates to status In addition my managers room was not even addressed by cleaning staff his bed wasn't made while we were out of hotel. Very disappointed with the hotel itself and the cleanliness.
April 23, 2014
Rated 2 out of 5 by Manju Customer Service
I am a frequent traveler and have stayed at many hotels in the states. One of terrible things about this hotel is customer service. I ordered food from an outside restaurant and gave permission for the pizza guy to come straight to my room. The front desk person was rude and simply said it was the hotel's policy that the pizza guy can't come straight to my room and deliver the pizza. No further explanation from the front desk. Please explain your policy and don't be rude.
February 2, 2012
Rated 5 out of 5 by MrNittPicki Frequent Traveler
This property overall is Excellent & I recommended it for any occasion. The location is excellent directly of the water and central to downtown Norfolk's resturants, activities, and entertainment venues. The valets are professional, courteous and timely retrieving your vehicle. The Staff upon check in are friendly & professional, they quickly recognize my Platinum status and provide to me the services and upgrades that I am entitled even the exclusive Presidential Suite. The rooms are clean, comfortable and smell nice. Overall this place is great.
May 30, 2014
Rated 1 out of 5 by USN2012 Customer Review
I am giving the hotel one star rating only because my reservation expectations were unfulfilled. My reservation was for 7 rooms with harbor view near each other. When my foreign national guests and I checked-in, we were scattered throughout the hotel. Several of my us were given leftover corner rooms on second floor with no views. When I asked about the situation, a receptionist explained that corner rooms on harbor side are technically harbor view rooms. If that is fact, I recommend changing "harbor view" to "harbor side". There was no explanation as to why we were not in the same area per our reservation. Other aspects of the hotel was fine. Continental breakfast was excellent.
August 27, 2012
Rated 4 out of 5 by brings nice hotel
The hotel was clean and neat. The staff was nice but did not follow thru on promotional offer that I had which included 2 coke beverages that was never bought to my room as promised. Actually the promotion would have been overlooked entirely had I not asked about it
July 1, 2014
Rated 5 out of 5 by Debbie31 This hotel had excellent staff
My friend and I were so impressed with the staff at this hotel. Your reservationist, Shree, could not have tried harder to get us a good room. My hamstring was pulled loose before we came so I could not hardly walk. It was my friends birthday and I planned this for her. MI MI Wldeman, your restaurant supervisor was one of the nicest people we've ever met. Our servers had so much personality and did an amazing job serving us. We never ate anywhere else while we were there. Your staff in the Club lounge were friendly and helpful. Your staff made our trip one we will never forget.You are to be commended on you selection of staff. THANK YOU! THANK YOU! The room was excellent also!!!Accommodations were top of the line!!! We cannot wait to get to come back. We want to bring some of her grandchildren next time.
June 11, 2014
Rated 5 out of 5 by Bruce64 Sheraton Waterside
We stayed on a Friday night during Harborfest. The entire stay was a great experience. At check-in we were given a restaurant voucher for an excellent restaurant within walking distance. We enjoyed seeing all the activities going on with Harborfest. Our SPG Gold status was recognized and rewarded. We had a beautiful, large corner room on the 9th floor with a view of the entire harbor. We will definitely try to stay here again when we can.
June 16, 2014
Rated 3 out of 5 by ColleenD Wonderful Water View
Our room was clean and comfortable. The hotel was pleasant and bright and cheery. The restaurant was rather pricy but it had a nice bar area to relax in after traveling.
The staff were all very pleasant and accommodating.
June 29, 2014
Rated 2 out of 5 by rockingrk Noisy/rundown hotel
Very disappointed. Walls must be paper thin; people talking in room next door woke me at midnight, 2 AM, 3 AM. Called front desk each time; at 3:30 I told them to move me to another room. Security came to my room and said he could not hear anything; called front desk when I insisted that they move me. Next room was adjacent to elevators; conference attendees very noisy getting off elevators till after midnight. Rooms/lobby need serious updating. No WiFi in rooms. Was charged for Internet even though I asked for Internet as my Lifetime Gold amenity. Fixed at checkout. Self parking is very inconvenient. Long walk in the open. At least it was not raining during my stay. I will not stay here again.
September 23, 2012
Rated 3 out of 5 by LadyD90 Met needs-Great Location for Spirit Crusie
I originally booked a room with one bed...when we got into the room it was two queens!There was a scratching noise in the vents.Other then that it was a nice stay for the price.
June 30, 2014
Rated 5 out of 5 by Mike522 Excellent Stay
Staff was extremely helpful and friendly and the room was clean. I stayed for one night and would definitely love to go back.
June 30, 2014
Rated 4 out of 5 by kevinumbc1978 great staff, ok hotel
My husband and I stayed here for a night on our way to the outer banks. I am a platinum member and travel quite a bit. The hotel had a great location, rooms were just ok, water pressure was lacking but the size is what I would expect. The staff were just amazing helping me with some work related items and they didn't even hesitate. My biggest issue was the TV. You cannot plug an IPAD or an HDMI cable since they want you to rent their 20 dollar movies. Overall between the staff and location I would come back but they need to update their tvs. On the Battleship Wisonsin is amazing!
November 18, 2013
Rated 5 out of 5 by Nanaof10 Hats off to terrific customer service.
I was celebrating my birthday and attended a concert on Sunday evening. Upon check-in I asked for an compilmetary up-grade and it was available. I don't remember the associates name, but a big thank you to him. Monday morning I looked at the time wrong for breakfast in clubhouse. When I arrived I realized I had less than 10 minutes before it would close. The associate, Kim, assured me I could sit and enjoy my meal. I didn't want her to have to stay because of my lateness, so I placed food on my tray and took it to my room. Less than 2 minutes later a knock at my door. I left my bowl of fruit. A special thank you for her customer service and friendliness. Both of these employees are an asset to you company.
November 29, 2012
Rated 4 out of 5 by Pjoter Very good location for visiting Norflok
Reservation made as a group/conference member, but actually not recognised so the rate was higher than expected. The rest was OK
June 27, 2014