Rated 5 out of 5 by ProudFather Graduation
I have stayed at the Sheraton a number of times, and each and every time I've had a wonderful experience. I love the proximity and what the surrounding area has to offer.
June 15, 2014
Rated 5 out of 5 by Arneda Great Staff
They have the best, check in, Most caring and efficient staff. Nicki checked in my crew and was a pleasure from start to finish. The view from my room is amazing.
June 13, 2014
Rated 2 out of 5 by cemb Needs improvement
From very wet carpet, to stained comforters and towel racks "hanging on by one screw", this was not an acceptable stay at all. Housekeeping supervisor did move me to a "club room" but the towel racks were loose at the shower and door area of the bathroom. Staff was very nice
June 12, 2014
Rated 2 out of 5 by Jaime74 Should focus on maintenance
My stay was for a conference and although I have absolutely no criticism for the conference facilities, the lodging amenities could use improvement. One of the big issues was the air conditioning unit made horrible gurggling noices while on. As I spoke with many of my colleagues present at the conference, they experienced the same issue. I was clearly missing a hanging picture over the bathroom toilet. The picture hangers, level markings and sticky putty were tacky, especially for a Sheraton. Partly used shampoo bottles were also present in the bathroom. These kind of details could be improved.
June 12, 2014
Rated 5 out of 5 by Debbie31 This hotel had excellent staff
My friend and I were so impressed with the staff at this hotel. Your reservationist, Shree, could not have tried harder to get us a good room. My hamstring was pulled loose before we came so I could not hardly walk. It was my friends birthday and I planned this for her. MI MI Wldeman, your restaurant supervisor was one of the nicest people we've ever met. Our servers had so much personality and did an amazing job serving us. We never ate anywhere else while we were there. Your staff in the Club lounge were friendly and helpful. Your staff made our trip one we will never forget.You are to be commended on you selection of staff. THANK YOU! THANK YOU! The room was excellent also!!!Accommodations were top of the line!!! We cannot wait to get to come back. We want to bring some of her grandchildren next time.
June 11, 2014
Rated 4 out of 5 by JudyS Business Travel
Nice hotel for my travel to Norfolk.
June 10, 2014
Rated 2 out of 5 by Cherie3933 Stay
The hotel is old and needs updating. Inside the room the bed was needing to be replaced. The toilet didn't work properly. Overall just worn out. Location is great.
June 6, 2014
Rated 5 out of 5 by lynn72 This hotel has it all!
My first stay in a SPG hotel. This hotel was in a fantastic location with many attractions within walking distance. Easy access to the parking garage, comfortable, clean rooms. The staff members were friendly, accommodating and met all requests with a smile...not an easy feat on a Memorial Day weekend.
June 4, 2014
Rated 5 out of 5 by MrNittPicki Frequent Traveler
This property overall is Excellent & I recommended it for any occasion. The location is excellent directly of the water and central to downtown Norfolk's resturants, activities, and entertainment venues. The valets are professional, courteous and timely retrieving your vehicle. The Staff upon check in are friendly & professional, they quickly recognize my Platinum status and provide to me the services and upgrades that I am entitled even the exclusive Presidential Suite. The rooms are clean, comfortable and smell nice. Overall this place is great.
May 30, 2014
Rated 2 out of 5 by RetAFVet Attention to Detail
I booked the hotel for the Memorial Day weekend. I have stayed at other Sheraton hotels before and have been very satisfied. This is normally a good brand and reasonably priced but, the Norfolk Waterside property left me sorely disappointed. Everything about room was fine on check-in. On day two of our stay we returned to the hotel around 10pm and the room had not been cleaned, nor had linen or towels been replaced. The morning that we decided to have breakfast at the hotel restaurant, the place setting...specifically the glasses, were disgusting. I wish that I had a picture of it so that I could post it with this review. You could tell that someone had drunk out of it, there was a ring of what looked like donut glaze on the lip of the glass and possibly on the linen napkin as well. We went out for the day and again returned to a room that had not been cleaned. This was the second time and second day that we had to call down for service. I was not happy. It's the little things sometimes that can make a stay good or bad, and this was just unacceptable. Overall, great location and a nice view but...attention to detail, or rather lack there of made this a not so great stay.
May 29, 2014
Rated 5 out of 5 by WrestlingMom2014 Very nice hotel
This hotel what nice, clean and friendly.
May 27, 2014
Rated 4 out of 5 by Jefferson67 Great Water Feature!
The waterside location is delightful. You can stand on your balcony relaxing while watcingh the ships, boats, paddle boat, naval ships, yachts, or anything else moving along the water.
The rooms are small, but they are comfortable. Beds were sooo comfy. Staff was very accommodating. Nicer than average.
May 26, 2014
Rated 2 out of 5 by gene1970 Good Location - Housekeeping Needs Help
The hotel was in a good location, we had 9 rooms reserved. Valet was great. However, almost all the rooms were very dirty with hair on towels, stained sheets and overall extremely dirty rooms. Our entire group commented on this.
Hope you can work on housekeeping.
May 26, 2014
Rated 2 out of 5 by exhausted0514 potential for greatness
I found the desk staff to be indifferent to my party as well as others seeking to check-in or check-out.
I had a daytime layover and the housekeeping staff was again, exceptionally loud. Banging doors, turning up the tv's in the rooms they were cleaning, talking loudly to each other down the halls and talking on their cell phones. I have experienced this same issue at this property in the past. Please understand that some of your guests are sleeping during the daylight hours.
I called guest services and the operator five times before I could get someone to answer the phone and set up a wake up call.
The pool area is nice. The restaurant staff were helpful and friendly but the food was just ok.
May 25, 2014
Rated 5 out of 5 by Lonnie27 This hotel is centrally located
The view was beautiful from the balcony. The beds are so comfortable, you don't want to get up!
May 20, 2014
Rated 2 out of 5 by Winnilady Needs an update
The hotel is in a great location with a good overall staff but it is in need of some work. Some of the negatives were dirty sheets, counters that were not cleaned, filthy tub floor and very worn rugs. The furniture in the room was a mix and match theme. It was impossible not to hear each and every door as it slammed shut. In the pool area there were bird droppings on the chaise loungers that were not cleaned up the four days I was there.
May 19, 2014
Rated 3 out of 5 by Bosoxron Great location
Great location; friendly, polite, and helpful staff; well-priced. Room was comfortable and spacious, with comfortable beds and pillows and good temperature control. However, it was very shabby. Lounge chair cushion was worn open and stuffing showed through. Other side was fraying and stained. Bathroom door looked chewed up at bottom, hinges were rusty. Fridge angled strangely in corner behind chair. Room needed restoration.
May 18, 2014
Rated 3 out of 5 by 1325 room without a view
When we made our reservations, we upgraded to a "harbor view" room. However, when we got to our room (330), we discovered the view was completely obscured by a large tree. No view at all.
May 17, 2014
Rated 4 out of 5 by PAM0312 great food in bar
Was very late arrival but the Bar was wonderful in providing a great dinner
May 15, 2014
Rated 5 out of 5 by Kathy99 Unbelievable Staff
My husband's birthday fell in the middle of our 5 day stay. I had asked our family and friends to send him a card in an attempt to put together a 'waterfall' of cards during our group event's lunch on his birthday. The staff went above and beyond in helping me accomplish this surprise! Chrystal checked us in and provided everything I needed to get the ball rolling and kept track of all the cards (54!). Mimi, the restaurant manger, took care of cake prep (including candles) and delivery with a hug! And Sharon made every breakfast very enjoyable with her great service and personable ways. I can't thank you enough for the best hotel stay ever!
May 13, 2014
Rated 5 out of 5 by loco38 Wonderful location
Great shopping nearby; our room had a balcony overlooking the water; dinner cruise on the Spirit of Norfolk was great and many other sites to see. Would recommend this hotel to anyone.
May 13, 2014
Rated 5 out of 5 by Sully39 Lovely view
Comfortable beds but unable to get thin pillows.
May 12, 2014
Rated 5 out of 5 by Roly I LOVE THE FRIENSHIP OF THE STAF.
I WILL LIKE TO SEE IN THE ROOM A REFRIGERATOR.
May 11, 2014
Rated 2 out of 5 by W4W2 Needs maintenance and remodeling
Room chairs had holes in them, mattress was worn and sloping, floor in bathtub worn and sloping.
May 6, 2014
Rated 4 out of 5 by MRDAN5052 EXCELLENT STAFF
We stayed at this hotel for a competitive dance convention, Hollywood Vibe. The rooms were a bit dated but very clean. The staff at the desk was fantastic as well as housekeeping. We will definitely return!
May 5, 2014
Rated 1 out of 5 by Lee4930 This hotel leaves MUCH to be desired
After checking in and leaving my car outside for the valet as I was told (window down, unlocked, key in it), our room had a king bed instead of 2 queens (was on my reservation as such). When I went down to the front desk, I was told that was a "request" and they couldn't do anything about it. When I asked for a roll-a-way bed, they said they were out of beds (this was a business trip and I had two of my employees with me). When I went outside (1 hour later), my car was exactly where I left it (key in the ignition, unlocked) and there was NO ONE around. The door to the valet room was also open with all keys completely visible. Needless to say, I was livid and went back to the front desk to complain and all he said was "sorry". NOTHING was done to rectify the situation. Eventually (1:30 AM), we left, and checked in across the street at the Marriott. Your hotel was dirty, the rooms were small and the staff was, for lack of a better word, unacceptable. I got a room through the manager, Kristen, the next day. She was THE ONLY good thing about our entire stay. But we still had to move our bags (for the 3rd time) and the Sheraton wouldn't even send a van over to help so we lugged our stuff the 2 blocks back to the Sheraton. Also, the air conditioners make the loudest noise (like a bath tub draining, but louder) constantly. I slept so poorly my eyes were red-rimmed for 2 days (not a good look when you are the owner of a business). There were also homeless people that harassed us on the hotel property; literally right in front of the valet, who did nothing. I guess being harassed is better than having your car stolen...
I wouldn't recommend this hotel to my worst enemy.
May 5, 2014
Rated 4 out of 5 by Jsewds Great location
Nice hotel in a great location. Met all of our needs.
May 5, 2014
Rated 2 out of 5 by Cricket47 Bad experience
We spent two restless nights in this hotel. The air conditioner was very loud when we tried to cool the room and when we turned it up the noise would quit but then it would get so hot we were unable to sleep, not a good situation for my granddaughter who was attending a convention and dance competition. All the staff was friendly and tried to help but the request for someone to come and move the sofa sleeper so we could open it well that didn't happen and my daughter had to sleep on it as was. We were on the member floor and expected a refrigerator but no...I was told that they were on a first come first serve basis ...really? On the member floor no refrigerator ? The hotel was clearly not prepared for a full hotel. During peak time the club room was very packed and not enough food for everyone. Not a good experience at all. We will never come back and will tell others if asked about our experience.
May 4, 2014
Rated 4 out of 5 by AMP042914 Some attention to detail needed
Hairs from previous occupant on shower walls.
Partial can of iced tea (from previous occupant?) still in fridge.
Fridge is noisy & doesn't cool well
Vending machine out of service on 7th floor;
Ice machine out of service on 8th floor--no note providing alternate locations for beverages or ice--would have been a nice touch.
All the above are minor annoyances that detract from an otherwise exceptional facility.
May 2, 2014
Rated 5 out of 5 by SLB1 Great Hotel
Great Hotel. Restaurant too expensive.
May 2, 2014