Rated 2 out of 5 by redshirt Car parking terrible, bathroom counter top dirty
Nice hotel with friendly staff but two things were disappointing.
1) Valet parking parks their cars in front of hotel building I stayed in. Consequently I had to park far away since the underground parking that is not large enough for the building was full and the near by outside parking was reserved for valet. Adding insult to injury, self parking is $12. Seems unjustified when there's all kinds of open land.
2) The bathroom counter top was dirty, not even wiped. I could see drinking glass mark circles, toothpaste drips, etc.
The two star rating is because that's what represents "Needs Improvement" and I think these things can be improved. Seems harsh when the hotel is actually very nice.
March 31, 2014
Rated 5 out of 5 by Tim31 March Stay
I was a guest the week of the 20th. On Friday, I experienced chest pains and went to the lobby seeking help. The staff went into action immediately. Security was on the scene within minutes and the EMT's were there shortly thereafer. Thanks to the quick action, I want to thank you from the bottom of my stented Heart.
March 25, 2014
Rated 5 out of 5 by STDCDA A terrific experience for a cold Canadian!
My family stayed at the hotel during the week of 3/9/14 and we all had a terrific time.
Every touchpoint with staff from Al at reception to Jen in the executive office was beyond expectation.
The hotel was in great condition, service was attentive and the meals, both through room service and at Twenty/20 restaurant were wonderful.
I can't recommend this hotel enough.
March 18, 2014
Rated 3 out of 5 by ABay Nice but Not Exceptional
The resort is lovely. Some areas for improvement: my door key was not programmed correctly and I had to walk back to have it rekeyed, with my luggage in tow. The staff was also not well informed that the spa closes and should not direct guest there during those times. Other staff members didn't know where the corp hospitality room was. Disappointing for such a nice hotel.
March 13, 2014
Rated 5 out of 5 by CbadDad One of the better resort-style hotels I've stayed in
I try to keep my reviews well-rounded but I simply cannot find a bad thing to say about this hotel. It's awesome. The staff was helpful, the lobby and common spaces smelled great, the architecture and decor are top notch with beautiful views of the ocean and sunset. If you dine at Twenty/20, you've got to try the Spanish Margarita - it's my wife's favorite.
March 13, 2014
Rated 5 out of 5 by Jackson8 Great for families
Since the property is next to Lego land, it seems like a great property for families. However, it is not ideal for business travelers. Unlike other Sheraton properties, it does not have a club lounge. Furthermore, the wireless internet is painfully slow.
March 3, 2014
Rated 4 out of 5 by Maggie3 I opted for the green no housekeeping
Just isnt practical for a business traveler who stays on average of 4-5 per week. No access to fresh towels no trash removal creates more stress. I will not opt for this experience again.
March 1, 2014
Rated 5 out of 5 by knicknknack Pleasantly surprised
We loved our first experience at Sheraton Carlsbad Resort & Spa. We were lucky enough to have one of the few suites which definitely enhanced our stay. The grounds & pool were beautiful. Outdoor games such as ping pong & foosball were fun. The fitness center was clean & above average. We didn't take advantage of the Spa on this trip but plan to in the future.
They only have one restaurant but we made ample use of it for breakfasts, lunch, happy hour, & dinners. The food was good & prices were reasonable for a hotel restaurant. They went above & beyond to make our anniversary extra special. In fact, the service everywhere at the resort was very good. Unfortunately, they no longer have a club lounge.
They are located right next to Legoland with a private entrance for guests. That can certainly be a bonus for families with children - or it can be a drawback. There were a few loud, rambunctious groups. If you know that going in, however, you can plan accordingly. We were looking for a peaceful, relaxing trip & we got it, for the most part, but I wouldn't expect that during spring break or summer. All in all, a great stay.
February 18, 2014
Rated 4 out of 5 by mfd78 Great stay!
Just stayed here and thought the place was excellent. We explored the area and if we got tired or felt lazy, just hung out at the pool. Our package included breakfast - which was excellent. Samantha was our server and she couldn't have been more pleasant. Happy hour was nice too. Dinner, at 20/20, while good, was a little too fancy for my tastes.
The only issues we had was the self parking. The lot spaces were so close together, we couldn't open our car doors all the way. And of course the fees. Self-parking fees, resort fees...it gets a little much. Overall though, I'd recommend this place (esp. over the Sheraton San Diego Marina which was about 3 stars below this place).
February 17, 2014
Rated 3 out of 5 by Ceces Valentines Day
We stayed on valentines day/night... everything was great, however I did not think about your location (next to Legoland) when booking our valentines getaway. There were kids in the rooms above us and next door to us.. which was not too romantic.
I wish this would have been considered when assigning a room to a couple on valentines night.
February 17, 2014
Rated 5 out of 5 by drjc35 great getaway
close to legoland (walking distance) and carlsbad outlets. newer rooms.
February 10, 2014
Rated 5 out of 5 by joelpeg beautiful stay
when we arrived to the hotel we were pleasantly surprised, everything looked so much nicer in real life than the picture...
the staff is extremely friendly and accomodating to everyones needs...Room was very nice and spacious too...we had an extremely wonderful experience!
February 8, 2014
Rated 5 out of 5 by GD12013 Great Week
Great hotel and staff. Made the week easy to relax and enjoy the atmosphere. Highly recommended if your in California.
February 8, 2014
Rated 5 out of 5 by cathynj the hotel is very comfortable
A wonderful hotel to stay in. Very comfortable & everyone was very pleasant & efficient
January 26, 2014
Rated 2 out of 5 by Fooled NOT the usual SPG or Sheraton standard
They charge for EVERY little thing, have no regard for the meaning of customer service, things were broken in the fitness center, the bed was NOT the usual Sheraton/SPG quality, our sink was clogged and it took several hours to fix (maintenance man had my hair brush on the floor, guess he dropped it off the counter, but, to not pick it up, really?) Usually get 2 water bottle, this place only gives 1. I know that doesn't seem like a BIG deal, but, it is just another example of how they don't keep with other Sheraton standards. I won't be going back.
January 6, 2014
Rated 4 out of 5 by Momandboys Loved the pool and spa
Loved the hot tub and heated pool. After a long day of walking around LEGOLAND the hot tub was hot and just what I needed. The pool was also heated and perfect for the kids. Loved that we could walk to LEGOLAND and the staff was excellent.
January 3, 2014
Rated 5 out of 5 by KD2222 New Year's Eve was fabulous!
We as a family want to express how fabulous the New Year's Eve Party for families was! We would recommend it to anyone. We had folks from Hawaii, California and New York with families and we all had a ball. Thank you for your first class service and a very fun night.
Of course speaking from Grandparents, we loved the 50's music and the DJ was wonderful. Thanks again, Jack and Karolyn
January 2, 2014
Rated 4 out of 5 by travelvegan Not a good value
My girlfriend and I stayed here while visiting my mother. The hotel is very nice and all the staff were super friendly. A lot of families stay here for Lego Land and we were rudely awakened early in the am by a screaming baby in the next room. Although the hotel has ample parking, they charge $12 a night for self parking and $16 for valet. The self parking is extremely limited so you are basically forced to valet. There is also a mandatory resort fee of $12 a day which we did not know about until checkout. The hotel does provide breakfast vouchers but they are limited to the eggs your way meal so there are no free options if you are vegan or have other dietary restrictions. They do have a breakfast buffet which I think would be a better choice for the voucher. Overall, I would not choose to stay here again.
January 1, 2014
Rated 5 out of 5 by OttawaFamily2013 Better Than Expected
Nice Room, beautiful pool area (which was heated to be comfortable in December), and a private entrance to Legoland! Staff was accommodating & friendly throughout.
January 1, 2014
Rated 4 out of 5 by Ann33 This hotel has a great location
This is my second stay and my husband's first stay at you hotel. We had a great room with an ocean view. The room was very large and comfortable. The location is great at the top of the cliffs, and very quiet with a beautiful sunset to view. We will certainly stay here again.
December 13, 2013
Rated 1 out of 5 by Jane5955 Find a different hotel
I was unable to sleep because a group of rowdy guests who work for Genentech were tearing the hotel up all night. The hotel refused to stop them because the hotel manager is good friends with the people at Genentech. There is another hotel very close called the Grand Pacific Pallisades, which is a great place to stay.
December 11, 2013
Rated 2 out of 5 by Rita3455 needs improvement
I was a guest at the Sheraton, in Carlsbad and was there for a business meeting. While the staff was very accommodating, the room left a bit to be desired.
I was unable to get the thermostat in the room to control the temperature, which was a particular problem, as it was quite cold for this time of year. Additionally, the TV and the remote were in working when I arrived.
The bathroom did not have sufficient lighting for me to get ready in the morning, nor did it have the usual amenities in the room like a make-up light.
All in all, Starwood properties are my preferred hotels, but I am not likely to stay in this one again. It truly could use some updating.
December 6, 2013
Rated 3 out of 5 by DORI13 TO: Chris Draper (GENERAL MANAGER)
TO: Chris Draper (GENERAL MANAGER)
Chris - just wanted to share some feedback with you.
I'm a Platinum member and have been staying at your hotel on and off for the past three months. I also plan on staying there for the next 7-9 months.
On Sunday I came to the hotel with my pregnant wife and attempted to check in at 2pm. I was told that there was not a single room available until 4pm when check in happens. I was asked to wait until a room becomes available at which time I would get a call. I waited until 3pm and after hearing nothing, I went back to the front desk frustrated as I was seeing others check in with no issues. In fact, as I was standing in line a number of folks checked in with the exact same type of room as mine.
When it was my turn with the agent, I was told that they are still looking for a room and after sounding out they said they found one. I asked to speak to the front desk Manager and Rachel. When she finally checked me in and provided me with my keys, she asked me if I have ever been there before which frankly, irritated me that much more because I just explained to her that I have been staying at the hotel for two months, making me realize she wasn't listening to anything I said.
I'm sharing this with you because folks like me are dedicated Starwood members. I go out of my way to stay at Starwood and although i don't expect any favorable treatment i do expect to be treated fairly. My stay last week was very disappointing.
December 6, 2013
Rated 5 out of 5 by cptspg1 VERY relaxing stay!
The beds here are fantastic! The pillows were perfection...the staff was top notch from check in, dinning, cleaning, to check out. Their is a spacious heated pool.
November 26, 2013
Rated 4 out of 5 by EX3A Prior to Arrival
Waited on suite upgrade to come thru and it was denied. I phoned to 'pay' as I reserved a room on points (and to check on whether suites were available) and there were. Understanding is the number of rooms for suite upgrades are "system generated" but that didn't change the fact that 12 hours prior to check in when I phoned I was denied the upgrade but suites were available. Frustrating. Upon check in an upgrade was provided.
November 19, 2013
Rated 4 out of 5 by Hman Beat my expectations...
The property is beautiful and so well maintained. Every inch of the hotel feels brand new. I expected that the hotel was no more than 6 months old..I was shocked to hear that is 6 years old! Our room was spacious and well appointed. The restaurant was wonderful, quality food, nice presentation and good service. The entire staff couldn't have been more friendly and I we look forward to our next stay early in 2014.
November 18, 2013
Rated 1 out of 5 by JuneYoo Terrible service
Laundry service is never done even if i've put the bill (written by me) with my laundries together and it's same over all my stays(four days).. Just maid got my tips only, left the bill/laundry on my desk everyday..Also, even though i complained to Guest service, no answer over 1~2 hours every evening... why??? So, i tried to complain to the front desk, but she just said "NO service" today and tomorrow you can try again... is it the service for Sheraton? I've got many year-experience for Sheraton on China/Korea/..etc..
That kind of service mind is never ever seen.. Parking fee everyday (self-parking) and no enough room for it.
room cleaneness is the terrible, all stuff was kept on my table everyday.. i've regret to putting my tips (1~3$) everyday...
Especially, laundry service is not achieved over all my stays... this is the worst...
Why? I wrote Sheraton Laundry bill and put my laundry in the bag Sheraton wants..
I cannot understand it, by even now..
Carlsband sheraton service is very bad and very expensive than their serivce..
It's the first time for me to get this kind of bad feeling in Carlsband sheraton resort.
November 17, 2013
Rated 5 out of 5 by starjimbo Beautiful Resort
Not only is your resort beautiful and its facilities top of the line but every interaction i had with your employees was extremely positive and immediately felt that I was treated like a family member/vip.
November 13, 2013
Rated 5 out of 5 by Beth41 Absolutely Gorgeous, our favorite Hotel
We love the Sheraton Carlsbad! It looks like you are in Hawaii with the lush landscaping with palm trees and flowers. The room prices for this hotel are amazing for what you get. The property and rooms are meticulously clean and upscale. The lobby is beautiful and the restaurant has fireplaces and great ambiance. It sits on a hill and has beautiful views including looking over LEGOLAND. We always stay here to visit family and our only regret is that we can't spend more time on the property because we are always running off to visit. This time my hubby and I got a glass of wine and sat out on our balcony with our little table just to steal a few minutes of the beautiful view over the lawn and hill side before we had to go.
November 12, 2013
Rated 5 out of 5 by GDAP Experiences
Staff was exceptional. Housekeeping was very accommodating, friendly, and responsive. Front clerk /reception were friendly but were not the best in follow through. Restaurant/bar staff were very engaging and helpful.Food was exceptional. Valet service was very engaging and accommodating.
November 12, 2013