Rated 4 out of 5 by JPet good overall stay but...
really very happy with the room and the activities around the pool. our only complaint was an unusual one. our daughter brought a very special stuff animal with her on the trip to san diego. when we got back to the room one night it was gone. we were told it was probably taken along with the towels and/or sheets to laundry. not much of anything was done to help find it. not a valuable toy, but one with sentimental value. she's still upset about it. we're not angry. it was a mistake. but didn't seem like anyone tried real hard to help out. would've been nice if they had. the kind of things you see in tv commercials.
August 12, 2012
Rated 4 out of 5 by mfd78 Great stay!
Just stayed here and thought the place was excellent. We explored the area and if we got tired or felt lazy, just hung out at the pool. Our package included breakfast - which was excellent. Samantha was our server and she couldn't have been more pleasant. Happy hour was nice too. Dinner, at 20/20, while good, was a little too fancy for my tastes.
The only issues we had was the self parking. The lot spaces were so close together, we couldn't open our car doors all the way. And of course the fees. Self-parking fees, resort fees...it gets a little much. Overall though, I'd recommend this place (esp. over the Sheraton San Diego Marina which was about 3 stars below this place).
February 17, 2014
Rated 1 out of 5 by jen536 Overbooked
June 28th, 2014 Dear Sheraton Carlsbad management, I am a Starwood Preferred Guest Member and have been a loyal customer of your hotel chain and have always appreciated the excellent customer service your chain offers. Yet a recent unpleasant experience with your hotel has shaken my belief in your ability to provide top notch customer care all the time. I had a reservation for June 26, for a one night accommodation at your hotel. I had chose your hotel specifically because of it's private entrance into LEGOLAND. I was traveling with my spouse and my two young children. After a long drive and late night we were excited to finally arrive and get some sleep. We arrived at 11pm to your hotel and upon check in we were told that there was no room available for us, and that the hotel has been overbooked. The night manager had explained to us that the mix up had happened because we had booked through a third party. Your hotel had made complimentary accommodations for us at neighboring hotel and we would receive a full refund for the room booked with you. I explained to the hotel night night manager that this was unacceptable and that clearly the neighboring hotel is not comparable to the Sheraton , also that this neighboring hotel did not have a private entrance to LEGOLAND. She apologized again and claimed that this was all she was capable of doing. Having no choice we left and drove to the niegboring hotel , only to find out that the room they were holding for us had a king bed , and I clearly needed accommodations for 4. Unfortunately the this hotel had no other rooms that could accommodate 4 guests at the time. The night clerk now had to make calls to all the surrounding hotels in the area to find a room that could accommodate us. We finally received a room at another hotel, when we arrived at teethe third hotel it was obvious that, although the staff was very nice, the hotel was not nearly as nice as yours. I cannot begin to tell you how very disappointed this whole experience has been. Do to all of the chaos we did not get into the room until 12:30 at night which was completely catastrophic for my two children that were completely exhausted and upset. I am writing to encourage you to improve your customer service as I don't want this experience to ruin my positive impressions about your hotel. If this is the kind of service that loyal customers receive, I can only imagine how worse is can get in the case of others, I just hope that these problems will be solved, because clearly according to your night manager this happens frequently. Sincerely , Jen
July 6, 2014
Rated 4 out of 5 by LocalGuest Nice, friedly, can be more kids focused
Nice people and rooms. The pool is cool and kids liked it. Clean and friendly. Yet not as kids friendly at times. Key need for upgrade is an old-school kids menu at restaurant of fat and fried foods with not a single vegetable or fruit. Really not a single healthy choice. Situated next to Legoland and when touting locally grown food, they can do better. Why not add a small salmon and a fresh, non-breaded chicken choice with local mixed vegetables or fruit as a side option? In their small Cafe, why not add fozen yogurt for kids for a night-time snack. Would eat on property much more if healthier kid food options.
December 16, 2011
Rated 5 out of 5 by Rubicon8 Excellent stay
I practically live in hotels (business mostly).
I appreciate clean surrounding especially bathrooms.Yours was excellent so different from the Westin at Times Square. Room was large , quiet except for an elephant living above. I have stayed here before and your personnel have really improved from the parking fellow to the desk. Thank you for a nice stay!
July 21, 2014
Rated 4 out of 5 by Noreen64 Water View is actually not
Everything was wonderful except the fact that my reservation was for a room with a water view and balcony. The first room we got was on the first floor with patio not a balcony and no water view. Not good since my kids, age 4 & 6 could climb over the ledge on the patio and run around lawn. I called the front desk and they moved us to the 2nd floor and if we looked really closely we could see a sliver of water between the palm trees. I was told the room is actually a coastal view, still I didn't see much of the coast. I was refunded parking but still feel I paid for a water view and didn't get it.
March 18, 2012
Rated 4 out of 5 by SanJoseCA Nicest hotel to date
This hotel is the nicest I've stayed in (and I stay only in nice ones). It is newer so that everything is really nice. The beds are quality. The bathroom is huge. The thermostat is easily controlled by guest. There is a safe, fridge etc. The room is large. There is a small balcony. We walked to Legoland from the hotel. The hotel was quiet. The pool was super nice.
July 15, 2014
Rated 3 out of 5 by creechie Disappointing
In such an expensive and nice resort, I couldn't believe there were no makeup mirrors or microwaves. The balcony was so small, as if it was a perch for birds to sit and defecate on. The lighting in room was terrible, oh and where was the mirror to see if you were appropriate, oh when you first walk in, the darkest part of the room. We reserved a king size, two months in advance and didn't get one. Had to settle for 2 queens, we like sleeping together and not squished up. Bedding and food was great. Warning signs to not touch the water was gross and creepy. Now I know why everything is so green.
July 30, 2013
Rated 5 out of 5 by Kimberly21 Beautiful Property
It is a very beautiful property, close to the beach and kid friendly. I will most definitely be returning in the future!
July 24, 2014
Rated 5 out of 5 by KD2222 New Year's Eve was fabulous!
We as a family want to express how fabulous the New Year's Eve Party for families was! We would recommend it to anyone. We had folks from Hawaii, California and New York with families and we all had a ball. Thank you for your first class service and a very fun night.
Of course speaking from Grandparents, we loved the 50's music and the DJ was wonderful. Thanks again, Jack and Karolyn
January 2, 2014
Rated 5 out of 5 by Vel68 This hotel is superb
Not only the facility but the employees were outstanding. Patty at the market went above and beyond to make us feel welcome. At the restaurant Eddie was accommodating, courteous, professional and the food was delicious. These employees should be commended for representing Sheraton in such a great way.
July 16, 2014
Rated 5 out of 5 by DadToby Excellent Stay!!!
A small facility, but lots of great features, especially if you are enjoying down time with the family. Staff (thank-you especially to Andrew) went out of their way to accommodate our needs: adjoining rooms, large table seating at breakfast. courtesy late check-out. Proximity to Legoland is a definite plus. The pool and spa are open 24/7. Kids activities offered on-site -- nothing elaborate, but a nice option none-the-less. Wish there had been a club level dining area. However, platinum members can choose the buffet breakfast as their amenity and I highly recommend it! Several members of our family ordered breakfast off the menu, and were also delighted with the food. Overall, an excellent stay!!
August 28, 2013
Rated 4 out of 5 by Charlville Second Visit
My Wife and I stayed at the Carlsbad Sheraton last year and enjoyed it so much that we came back this year, and once again we enjoyed ourselves. The staff are very helpful, the property is of a very high quality, and is ideally located for either staying on site or exploring the area. My only issue was that the Club Lounge no longer exists, and the Platinum breakfast arrangements are a little confusing at first. The dining room staff were kind enough to explain, and rectify the confusion. Our stay was very enjoyable, and I would not hesitate to stay again or highly recommend the hotel.
September 24, 2012
Rated 5 out of 5 by Eagleglen Great hotel next to Legoland
Great hotel, beds are comfortable, the pool was great, lots for kids to do and it has a private entrance to LEGOLAND.
July 20, 2014
Rated 4 out of 5 by MarkO3542 Meeting Place
this was my second stay in this property. Service as good and the room quiet and comfortable. The conference facilities are very good and the staff was friendly and attentive.
July 18, 2014
Rated 3 out of 5 by Kazfam Nice time
This hotel was fun! Our high points were that the amenities were outstanding and the staff was really friendly. We loved the pool, restaurants and room service. They also showed movies at the pool which was a cool feature. Low points were poor SPG follow through and attention to detail. The hallways could use a carpet clean and exterior doors and gates were not locked. SPG room upgrade not available neither was the 4pm check out even though the resort was empty. SPG shouldn't over market features that are never available. Overall still a great stay, the good out weighed the bad.
September 2, 2013
Rated 5 out of 5 by Donna81 Starbucks!
Unbelieable stay at the Sheraton! Our room was extremely clean and the bed was so comfortable! Only 1 complaint; our room had 2 decaf packets of coffee and only 1 regular blend and the maid left only 1 packet of condiments which had been previously opened and used and half empty. Very disappointed since we love our coffee in the morning and there was only enough regular blend for 1 of us to have a cup. Decaf is a no-no in the morning! We know there was a Starbucks's near the lobby but that defeated the point of wanting to savor a good cup of coffee before you get dressed.
October 17, 2012
Rated 5 out of 5 by Terrie777 Great Stay!
I have stayed at many SPG hotels and this hotel really stands out by with making SPG members feel like they are just that “members” I personally really appreciate that. The rooms are very big and the bed is extremely comfortable. The front desk was very attentive and the food at the restaurant was delicious! Lobster and crab pasta was outstanding! Thank you Nick (waiter) for the recommendation and the drinks at the bar were very yummy also. I didn’t have a chance to get in the pool but it looked splendid. All in all I hope to make it back to this hotel for a longer stay.
January 11, 2012
Rated 5 out of 5 by Beth41 Absolutely Gorgeous, our favorite Hotel
We love the Sheraton Carlsbad! It looks like you are in Hawaii with the lush landscaping with palm trees and flowers. The room prices for this hotel are amazing for what you get. The property and rooms are meticulously clean and upscale. The lobby is beautiful and the restaurant has fireplaces and great ambiance. It sits on a hill and has beautiful views including looking over LEGOLAND. We always stay here to visit family and our only regret is that we can't spend more time on the property because we are always running off to visit. This time my hubby and I got a glass of wine and sat out on our balcony with our little table just to steal a few minutes of the beautiful view over the lawn and hill side before we had to go.
November 12, 2013
Rated 5 out of 5 by Michelle316 had a great time!
We went here for 2 nights and chose the hotel for it's proximity to Legoland. The convenience of the private entrance was amazing. Being able to come and go easily between the park & the hotel is a great benefit. We enjoyed dinner out by the pool both nights - although the kids were quite disappointed to find the pool closed the second night. The hotel is beautiful & well maintained. My only complaint was the second night we were kept up late after an exhausting day at the park as the room above us allowed their kids to run back and forth in the room until quite late at night (it was well past midnight) and they were up and at it early in the morning again - which in turn woke us all up way earlier than we would have liked.
August 26, 2013
Rated 5 out of 5 by Momof3Legofans Wonderful!!
Everything about the hotel meet expectations or when beyond. We stayed for one night and went to Legoland for 2 days. It was so worth the little extra cost to have the convenience of walking or shuttling to the park in less than 5 minutes. No wasting 15-20 minutes to park, unload and walk. We have a 3 year old and 2 six year olds. We came back at 1:30 for the little one and daddy to nap while the twins and I swam and relaxed by the pool. Such a kid friendily hotel. We look forward to returning to use our $275 for 3 nights promo (2 hr time share pitch required.)
August 5, 2012
Rated 1 out of 5 by Carlsbad Guest service
Very poor guest service with attitude
February 21, 2013
Rated 3 out of 5 by Henri34683 Suboptimal Platinum Recognition
As a Platinum member, I was disappointed by the lack appreciation for my continued patronage to Starwood properties. I found the staff to be efficient but not friendly. When traveling for business this is more tolerable versus when traveling for pleasure with family. The front desk staff said they would call me when my room was ready. They did not. They said they would place a cot in my room. They did not.
When I go to other brand hotels I have low expectations but, when I use a Starwood property I expect a much better experience. Very disappointing.
April 4, 2013
Rated 4 out of 5 by Thumper2014 Family Fun
This is one of my favorite hotels in the SD area. My girls love this property!
July 9, 2014
Rated 3 out of 5 by Washington253 Nice hotel and location; rooms not good
Well maintained facility. Service by all staff (front desk, concierge, housekeeping, room service) was wonderful. Downsides: 1) Bathroom had no fan so after showering everything would fog up and stay fogged up for a while. 2) Both queen beds to horribly hard and lumpy; VERY hard, VERY lumpy; no one slept well during our 4 nights, even children. 3) Room and hallway smelled kind of mold. 4) Patio was small and not enclosed for privacy at all - couldn't even enjoy morning coffee with sunshine without cars driving by and looking at us.
April 7, 2014
Rated 3 out of 5 by Wendyc Lots of issues
My young grandson was VERY upset when we walked down to the back Legoland gate at 9:00 am to have fun and were told we could not enter for another hour at that gate; this should (simply) be disclosed! There were other guests there with young children waiting and upset as well.
Our room was clean, but: one of the bedside lamps was broken; the clock was broken; one of the top flat sheets was torn; we did not have enough towels for the amount of guests (paid for) in the room; and worse of all was the issue with the Legoland back gate entrance time.
June 5, 2013
Rated 4 out of 5 by TravelTime Great location for Legoland - Relaxing feel
The loacation was great for Legoland. The layout was nice and open. Good areas for relaxation outside of the pool. The spa staff were very helpful and provided excellent service. I was however disappointed when I arrived that I was not placed on the Starwood guest floor automatically. I am a gold level member and would expect this to be routine. I discovered there was a Starwood guest floor accidentally. After arriiving at my room I found that it smelled of pets. I asked to be moved to a room in which pets were not allowed. I was placed on the Starwood guest floor at that point. When travelers like myself committ to a loyalty program it is disheartening to find out that the expected perks are not automatically provided. It is disappointing.
October 8, 2012
Rated 4 out of 5 by heidi33 when i checked in
So this is a great hotel the only thing i had a problem with was when i checked in I got way overcharged and then because i did everything online they said it was there mistake and i paid already but that wasn't the case!
July 2, 2014
Rated 4 out of 5 by SunnyAZ Better Than Expected
We had a great time with our 4 & 8 yr. olds. Rooms were spacious and comfy. Although I was a little worried of the hotel restaurant reviews, we still had dinner there and it was really good. I ordered the duck breast while my husband ordered the filet mignon and they were both excellent. In fact, we had dinner there again the following evening. As for our rooms, the only problem we had was that the bathroom sink drained slowly. However, housekeeping was quick to take care of the problem. The hotel grounds were really nice and relaxing.
June 12, 2012
Rated 5 out of 5 by Richbuse Extended weekend
We enjoyed the time spent at this location. It started out as a business trip but stayed longer to celebrate our anniversary. The views of the coast line was beautiful and close to many venues.
June 30, 2014