Rated 4 out of 5 by Mstannta Not consistent
Great river location with good connections.
Enjoyed breakfast each morning, especially on the terrace but would have liked to try the restaurants in the evening. This was not possible because of staff inflexibility. In the Thai restaurant, there were only 2 diners and one reserved table but we were offered a table in the centre - a location we hate. When we asked for a corner table, we were told it was for 4 so we walked out. When we returned to the hotel later that evening, the requested table was still free. The Sambal was a little limited in choice so did not provide an alternative.
Toiletries were not consistently provided with some items not replaced on a daily basis. Even when requested, they were not sent up.
September 15, 2012
Rated 4 out of 5 by Kerstin2013 Riverside location is superb!
Pros: location, riverview, shuttle boat service, breakfast, pools.
Cons: a way too loud music at evenings/nighttime, no balcony, no free wifi in rooms.
December 1, 2013
Rated 2 out of 5 by Roberto6 OVERDUE FOR Makeover
Great Location , we have stayed at the hotel over the past 20 years , it is very tired and needs a complete makeover and money spent on the property, The furniture is old fashioned , big, bulky and uncomfortable(the bed comfort is good)
Staff need direction and better briefing
Pool is OK but service needs improvement
November 21, 2013
Rated 5 out of 5 by AO2011 Excellent service
I stayed at the hotel for ten days for work-related training, and the service and the facilities were above and beyond expectation. Friendly staff, fantastic breakfast, lunch and dinner, nice swimming pool and spa.
My only complaint is that the wall between next room was so thin that I could hear everything that was going on next door and was not at all pleasant, and I had to be careful with my TV sound as well. I hope the hotel would do somethinig about it.
Other than the thin walls, I highly recommend the hotel for the location, view and great services.
November 6, 2011
Rated 5 out of 5 by Araujo Superior service
SPG platinum recognition from hotel. We hired car hotel car from airport to hotel and for another 3 hours tour in Bangkok. Staff from club lounge, drivers, concierge, and restaurants were very kind and helpful. Definitely recommend this hotel if you are looking for a quiet place.
November 18, 2013
Rated 5 out of 5 by GillMargo Surpassed our expectations
When we arrived at the hotel we were booked in on room only and my husband upgraded us to a suite as I was celebrating my 50th birthday. The suite we had was one of the best hotel rooms we have ever stayed in. Staff were very efficient and friendly. I would like to thank Karun (nickname OHM) for going the extra mile for us, we arrived back at the hotel after going to the Calypso CaBaret and the Italian restaurant was just closing, we had eaten in there the previous night and really enjoyed it, Karun did not see this as a problem and got us a pizza and chips, to me that really is looking after the customers needs. I have put an excellent review of your hotel on Tripadvisor too as I want everyone to know what an excellent hotel you have and if we are ever in Bangkok again we will definitely stay with you again.
October 14, 2013
Rated 5 out of 5 by RickTF Still a great hotel but needs a little attention.
I have stayed at the Royal Orchid many times for over 25 years and the hotel still impresses me. The staff on the executive floor are amazing especially Khun Oh, Khun Na, Khun Sai, Knun Ruth and of course others, but I don't know their names. But they know mine and even after a year of absence they always recognize me and call me by name. Whether this is the result of good memories or good systems and training, it doesn't matter. It works!
Two things need attention. The key card system is aggravating and doesn't work properly. In fact it hasn't worked properly for a few years. Second, the upholstry in the Exec lounge is getting really tired. Same comments as last year, so hopefully someone will take on these two projects. Keep up the good work!
January 9, 2013
Rated 3 out of 5 by Maria436 Lobby was nice,but...
I wish the room was as nice as the lobby. The wall and the carpet were grungy looking.The red stain on the wall needs to be taken care of.The carpet looked dirty,not the maid's fault, but it needs to be steamed clean. The worst of all was the breakfast.It was terrible almost inedible.On this trip,we traveled for almost one month and this was the worst breakfast we ever had.
We did enjoy the complimentary boat ride with the very polite attendant handing out cold water and cold towel. Also we enjoyed the music played in the lobby.
December 3, 2012
Rated 4 out of 5 by Eva2011 Great Hotel
Nice room, nice pool. My kids love spending time in the kids pool. Complimentary shuttle boat service to BTS is a plus point, especially during ride from BTS to hotel during hot weather, they even provide us with cold tower and cold drinks. This small gesture enough to make us feel warm in our heart. Nice buffet breakfast spread. A small problem during check in when we trying to get into our room, they key is not functioning, they immediately change the room for us and extend our check out time to 4pm. Overall very satisfy stay.
May 4, 2012
Rated 5 out of 5 by Hesher 20th Wedding Anniversary
20-years ago as a part of our honeymoon we stayed at the Royal Orchid Sheraton. Now 20-years later with children and work we only had a long weekend to escape and I planned to recreate some of our honeymoon magic back at the Royal Orchid. From the moment we existed the Bangkok Airport to our departure the staff at the Royal Orchid took splendid care of us and made our anniversary very special. Our airport transfer was smooth and upon arrival we were escorted to our suite where check-in was performed. On the bed was a heart made of roses along with the Starwood Preferred welcome gifts. From the housekeeping, concierges to the lounge staff, everyone delievered exceptional service.
Thanks to Starwood's support my wife and I had a truely memorable anniversary.
May 23, 2012
Rated 5 out of 5 by paul577 Excellent Hotel With Consistently High Standards For 26 Years
The ROS is a great hotel. Its staff are wram and welcoming, Facilities are great ( 2 pools including one in a lovely garden on the edge of the river, good fitness room). F&B oulets great...international, Italian, Thai, Grill). Easy access to skytrain via a short shuttle boat trip along the river...in itself a fun experience. Oustanding Lounge.
While there are many great hotels in Bangkok, the ROS is my favourite. It provides a perfect balance in its location next to the river but with easy access to all of Bangkok's atractions
January 28, 2012
Rated 1 out of 5 by Smith57 Not correct service
The conference I attended was scheduled at your Hotel from April 5-8 ... I checked in April 4th.
On making my booking I asked over a month earlier if I could have a late check out on my departure date of April 11 (@2pm). Actually my decision to extend my stay at your hotel until April 11 rested on that point. Your hotel excepted that point even on check in I extended and then was told to GO OUT on the 11th by some member of the desk staff as a result my trip and stay was totally changed. I would not stay at this Hotel again.
April 12, 2013
Rated 5 out of 5 by Mark Excellent River View
Your hotel was fantastic. We had a suite over looking the river in two directions. I was fantastic! The food was also excellent. We had the seafood buffet on the river. Great but I was disappointed to find that our drinks (coffee and juice) were not included in the buffet price. On a service note, I stopped by the concerige to book a river boat dinner and was told after he checked two boats that everything was booked for the weekend. Then at night I see hundreds of boats! Hard for me to believe he did all he could.
March 1, 2013
Rated 5 out of 5 by brutus1 Royal Orchard Sheraton Firing on all Cylinders
This hotel never ceases to amaze me. The location, view, club lounge, platinum recognition, shower, and wonderful staff throughout come together to make each visit special. On this stay, we had the pleasure of meeting Nimit. When there was a dely with check-in, he appeared out of no where and was efficient and a true ambassador for the hotel-one of the best Starwood emplyyees we have the pleasure to meet in a long time. The value for this hotel can not be beat. The fitness center, pools, and gardens were all good.
March 2, 2013
Rated 5 out of 5 by supatight80 EXPECT PLATINUM RECOGNITION IN THIS PROPERTY
This is one of the 2 Starwood properties that I stay in while in Bangkok. Always been upgraded to a suite with a nice view of the river. The rooms are clean and well maintained...However, I do have to say that the club lounge needs to be renovated, especially the sofas and chairs...Showing wear and tear nowadays. Having said that, you needs to pay for dinner when the club lounge meals can make you full!
And 30$ for Cash and points? Really cheap, considering that platinum members ALSO get free buffet breakfast....
July 29, 2012
Rated 4 out of 5 by Claudius Nice hotel in good location
I have stayed here four times now over the last few years. it was renovated a few years ago and is now a much nicer hotel with excellent public areas and pleasant rooms.
Location is riverside and some like it others want to be in the heart of the city. it depends on what you want.
Service was okay rather than great, and I am continually annoyed by the way I am charged using the Asia Pacific Platinum Card - they double count service fees on meals which is not what other hotels do in Thailand or anywhere else.
November 16, 2012
Rated 3 out of 5 by nzuz Nice, but not great
This hotel provided us a nice 2 night stay, but ends up being a very expensive option for what you get, whether you are paying or using SPG points. Recently bumped up to category 3, which appears to be a blatant cash grab by SPG since it is really a category 2 hotel. Compared to the other Category 3 hotels around town, best to go somewhere else.
The Tower Lounge was nice, but the number of points or cash needed for this benefit is far more than it is worth.
We were overcharged by 9000 SPG points, and still waiting for the hotel to put them back in our account.
If your expectations are right, this is a nice hotel with a nice location right on the river. However, you will pay a lot for extras like food and lounge access, and this makes other hotels in the city a better choice.
March 26, 2013
Rated 2 out of 5 by Steve2005 Disappointing
Having stayed at this hotel previously, this most recent stay was extremely disappointing. The room had not been cleaned properly, and a telephone request to the front desk took two reminders and two hours to fulfill.
We visited the lunch buffet at ETC restaurant, however the reception staff failed to tell us on arrival at the restaurant that it was due to close for lunch service within 20 minutes.
This was far from my previous experience at this hotel, and extremely disappointing.
July 25, 2012
Rated 4 out of 5 by Victor25 Great Staff
Overall, quite impressed with the hotel. The staff was very accomdating, even with me coming in at 10AM to have a room ready as my companion was ill and needed to rest. Location is overall pretty cool with it being on the water, but many of the cab drivers did not know where the hotel was, which was a little frustrating.
If you want to have a great massage, do use the hotel spa. While you will be paying Wester prices, the service is spectacular, and the massage therapists are great.
September 5, 2012
Rated 5 out of 5 by paul577 Excellent!
This hotel is 30 years old but it has managed to maintain very high standards .Indeed it has improved.
The club lounge is simply outstanding, equal to the best anywhere and far better than most. Delicious snacks, good variety, prepared and served with style.
Rooms are comfy, pools are great, river location is a plus for me ( but might bother some), staff attentive, SPG recognition consistent, F&B very good.
Best SPG property in Bangkok by miles, IMHO
August 21, 2013
Rated 4 out of 5 Good hotel, good location.
View of the room is superb. Rooms are big and well furnished. Bed is hard, but with a good topper, so I slept well. Staff is friendly, some of them don't speak English very well, but that goes for most of the people in Thailand. Location is good, nearby the river and the ferries, shopping mall, restaurants and supermarkets nearby.
Minor point of concern is the lounge chair in the room which was a bit greasy of previous users. Perhaps that could be cleaned once in a while.
October 8, 2012
Rated 5 out of 5 by SusanChris The perfect way to begin your stay in Bangkok
We really could not have been more pleased with our stay at the Royal Orchid. Its location is superb! We had a glorious view of the river in our very comfortable room. The staff were always helpful and the food was really great, especially the outstanding choices for breakfast and dinner at Etc. All the public areas are beautiful and well maintained -- and the spa is gorgeous! We felt very well cared for and pleased with the value-for-money and service we received.
February 16, 2013
Rated 4 out of 5 by brian Free Breakfast
I stayed at this hotal many times, usually they include the free buffet breakfast, I was surprised this time that they refused to throw it in, this time I guess due to the season I was actually paying more that usual, then I specifically asked the girl at the check in she would not budge, I asked to see the manager, and waited a while but the night manager did not show up, but when I went to my room the night manager did phone, and she said not included, and not even mention the price for I know they charge a lot but her final words were it I did not like it next time go some where else, she actually mentionned that I had booked in as a group I guess she was referring to SPG, do I get prejudiced for this, so my wife was not happy we di not some new places to try, maybe next time will take her advice and go some where else.
March 2, 2013
Rated 5 out of 5 by GP1966 Home away from home
I have stayed at the Royal Orchid Sheraton many times over the years. This place offers great value for the money spent. Rooms are spacious, the staff is fantastic and if you are able to use the lounge its a definite bonus. With the pier next door water taxis are available for quick and efficient transport as well as the hotels boat. Around the corner you can find great food and a massage at the Gallery Cafe.
Looking forward to returning this December.
October 17, 2012
Rated 4 out of 5 by Conrad Food at the Royal Orchid Sheraton Hotel and Towers
I regret to say that the food quality in the Royal Orchid Sheraton was much lower than I expected in terms of presentation, taste, price, etc. The Spring Rolls, which I tried twice at the Lobby Bar, were particularly tasteless. Time for a drastic improvement!
October 17, 2013
Rated 5 out of 5 by DavidT Stopover Weekend
Although we arrived in the early hours of the morning we were swiftly checked in and shown to our room. The room was well furnished in modern style and well presented. The hotel had everything we needed. It is a shame that so many hotels of this quality still make additional charges for internet access though!
October 8, 2013
Rated 5 out of 5 by Frances23 Great Platinum recognition and location
We have been staying for many years at RO Sheraton due to its location and wonderful welcome from staff, we only go every 18 months - 2 years or so but are always greeted like long lost guests, also the location is great for shopping (Silom Village, River City for antiques) and has skytrain nearby with a complimentary shuttle, the refurbished river front pool is a great place to unwind after a hot day of sightseeing, looking forward to returning
March 2, 2012
Rated 1 out of 5 by ianmac lost business for one bottle of water
This hotel is one of our very favourite hotels in the world and we have been staying there for many years. But last night changed my perception totally. 4 of us had an early check out and I had prepaid for 4 x breakfasts. Because of early checkout, breakfast was forgone. But they charged me 110 BHT for my guests who used a whire top bottle of water in the room instead of the free bottle of water! I would have thought that as they gained 4 x breakfasts they had been paid for and didnt have to serve, 110BHT for a bottle of water would been an easy credit. Not so. They made me pay. So I think next time I will find another hotel.
As business man, I would have credited the 110 bht knowing that I had scored payment for 4 breakfasts that were not used and anyway, with a loyal cusomter, repeat business means more than a lousy 110 BHT
January 29, 2013
Rated 4 out of 5 by 1231 Almost great...
My wife and I stayed here for a few days using SPG points. I have to say the hotel facilities were very good. The difference between a very good hotel and a great hotel comes down to service though, and this Sheraton still has some work to do.
For instance, during breakfast the waiter asked if we wanted tea or coffee; we said no, just water. Instead of getting us water he just pointed where we could get it ourselves. Then my breakfast was brought out a good ten minutes before my wife's, so I had to eat it before it got cold and finished before she got hers. So much for eating together. And then hers showed up wrapped in bacon, despite the menu not mentioning this. Given many peoples' dietary habits regarding pork this is something that should be mentioned in the menu. This isn't major stuff, obviously, but certainly colored our impression of the hotel.
April 18, 2013
Rated 5 out of 5 by dechangsg Great stay!
Comfortable room, good sleep at night... what else could anyone ask? Kudos!
October 25, 2013