Rated 4 out of 5 by NR56 Great Staff, average experience
Every single staff member I encountered was friendly and approachable. The rooms were always clean and their amenities were great(pool, gym, lounge). However, the service could use improvement. Not everyone at the front desk is equipped to answer every question. Sometimes the air conditioning wouldn't work. Most of the time the elevators took forever to get you to and from the main floors. Overall though, the service experience was average but because of the friendly staff I would say my stay was a little above average.
May 10, 2014
Rated 4 out of 5 by Andy337 This hotel has good features
Good location, easy access to Manhattan, good staff and reasonably good room and bed. Not very spacious but in New York, this is expected. Overall, I give this hotel is very score.
May 5, 2014
Rated 4 out of 5 by sgdg unique location
Unique location - helpful staff -
May 4, 2014
Rated 5 out of 5 by VAtraveler223 Great Stay
Staff in lounge is excellent. Front desk is always helpful. Sherwin always goes above and beyond.
May 3, 2014
Rated 3 out of 5 by JoeCC Restaurant
The restaurant staff is lacking in customer service skills and attention to detail. At breakfast, I was handed a menu with a glob of jelly that got the jelly all over my hand. I told the waiter and he said he was sorry and walked away. I had to yell to get his attention to kindly bring me some napkins. He brought two cocktail napkins, and I had to ask for a wet, regular napkin or cloth. Ordered toast with omelette, which he brought to me cold and ten min. before the meal. I had to ask for another order. My wife asked for another cup of coffee. after ten min. she got up and walked over to another waiter who was pouring coffee and he filled her cup. She then asked him could he fill my cup and he stated, "where's his cup". She had to ask him to walk four feet to our table to pour a cup. We also watched them bring a pastry basket to the table behind us with the cellophane wrapper still on the basket, which the waiter unwrapped at the table in front of the guests. They commented to us how his unwrapping made the basket unappealing.
May 1, 2014
Rated 4 out of 5 by Lisa30 Sheraton brooklyn New York
This hotel had amazing beds. I couldn't have asked for a better nights sleep. Room is on the smaller side but very nicely appointed. The only con is there are no drawers for your clothes, but there is a nice closet with a small 2 shelf little piece of furniture that will hold folded clothes. Fabulous location in a very good area.
April 30, 2014
Rated 2 out of 5 by Hankman This hotel needs gadget elevators!
1-4 elevators working. Took 15 minutes to get down to lobby at times! Slow room service. No replacement of water in fitness center. Late housekeeping service. No battery change in TV remote. Firemen knock on doors at 5:40 am yelling "Fire!" Noicy outside from construction.
April 30, 2014
Rated 2 out of 5 by Paul1969 This hotel did not live up to its potential
I secured a very competitive price for a 1-night stay at this hotel. The check-in process upon arrival was handled very smoothly and I was allowed into my room 1 or 2 hours early. The nicest feature for me was the bar towards the back of main restaurant. Nice beer selection, flat screens, and wifi access to mitigate poor cell phone reception.
Unfortunately something happened when I was away from my room that soured the whole experience. After a night out I returned to the hotel around 5 AM. Apparently there was a fire or something that set off the sprinkler system on my floor. I had to discover this for myself. The flooding went halfway into my room but thankfully there was no damage to my belongings.
I went back down to the lobby to find someone on duty. I did and was told the hotel was setting up an area to hold guests and serve free coffee. Well, this area wasn't ready and was then told to go across the street for free coffee. The last thing I wanted was to kept awake any longer. I should have been offered another room on the spot.
Admittedly I didn't press the issue with the concierge. I don't even drink coffee but I went through the motions of pretending to get some before I went back up to my room uncontested. I slept in my clothes for maybe 2 hours before waking to shower and get the heck out of there.
April 28, 2014
Rated 5 out of 5 by jpjpjp well taken care of..............
Edgar Bravo and Denise Luna were excellent hosts, jp
April 22, 2014
Rated 4 out of 5 by Mugger Do not bring your car here!!!
When I discovered it would cost $45 every time I picked up my car from the valet, I was as shocked as I was angry about not reading any sort of disclosure on the hotel website.
The room itself is nice and the staff is EXCELLENT. The restaurant service needs a great deal of improvement.
April 21, 2014
Rated 3 out of 5 by Simplesimon This hotel needs improvement
The room was very clean and up to date. The room was very warm, the thermostat was set on AC, so I turned the temperature down to 58 and the room remained at 73-75.
I noticed there was a specific SPG floor, and I was on the 12th floor right next to the elevator. It was very noisy and I was surprised I wasn't on the SPG floor as a member & property owner.
April 21, 2014
Rated 5 out of 5 by Rohn This hotel has comfortable bed and great pillows
The bed is comfortable and the pillows are the best i have had in long time. i travel 90% in my work.
April 20, 2014
Rated 4 out of 5 by Lulu42 Great access to attractions in Brooklyn and Manhatten
The hotel is nicely updated, attractive and modern. There is a comfortable although small seating area in the lobby. The biggest criticism is the terrible food and service in the restaurant. We had one breakfast and one evening meal and they were awful. While the staff stood around talking we were served cold coffee and what appeared to be frozen bagels lightly thawed. Dinner was just as bad. Obviously this needs improvement!
April 17, 2014
Rated 3 out of 5 by MSINGH715 This hotel has the worst facilities
I had a horrible experience with my stay at this hotel. One night the elevators were not working, the next day it took me 25 minutes to get out of the hotel because of the evelator situation. I was stuck in the for good 7-8 minutes, and then finally had to walk down through the stairs from the 16th floor, with my luggage!
On top of this, the person who checked me out didn't show that he was even bothered when I shared my expeirence with him and just said, "Oh well, it happens." I asked the person to have the hotel management call me since I wanted to escalte it, and he said, he would have someone call me. It's almost a week now, but no body cared to call me. I also asked the person to email me the receipt for my stay, but he didn;t even care to do that. This is totally not what I would expect from Starwood hotels. I am extremely dissapointed.
April 16, 2014
Rated 4 out of 5 by ded4 April 11-13, 2014
Your form will not allow me to enter the correct dates of my stay so I set that as the header. I enjoyed my stay at the Brooklyn Sheraton. The staff were particularly warm and accommodating.
April 14, 2014
Rated 1 out of 5 by Greg60 Elevator failures!!!
The hotels elevators were virtually non working most of my visit. Many times during my stay I had to walk down the stairs from my room on the 16th floor.
April 12, 2014
Rated 4 out of 5 by JCChicago Feeling Personal
I just want to share that I had an enjoyable stay at the Sheraton in Brooklyn and were greeted by the staff by name. Plus when I was having breakfast in the lounge, the GM personally came by and say hello to everyone to ensure their needs are met. I asked for a banana and they delivered a plate of cut up bananas with strawberries....it was nice touch by the GM, Denise.
April 8, 2014
Rated 5 out of 5 by carly22 Great staff and extremely clean
The staff was incredible from maintenance to management. I would highly reccommend to anyone...
April 8, 2014
Rated 2 out of 5 by anhh Does not respect privacy
Had a one-night stay at this property recently. I got to the hotel at around 3:30 pm, 30 minutes after official checkin time, but my room wasn't ready and I had to wait for another 15 minutes or so. Also did not receive any room upgrade as a gold member, even when the property was far from being full.
The room itself, despite on the small side, was fine. Nothing to complain.
I left the hotel in the morning on the next day for a meeting, and kept the Do Not Disturb sign on the door when I left. At around 2pm I received an email from the hotel with my "final" bill, which was odd because I haven't checked out yet (was guaranteed a 4pm checkout as SPG gold). When I returned to my room at 3, there were obvious signs that someone had entered my room (e.g. closet door opened, etc.) even when I had the Do Not Disturb sign on the door. The housekeeping staff again barged into my room without knocking on my door at around 3:40 pm (fortunately, that was five minutes after I walked out of the shower). I assume this has to do with me being registered as already checked out in the system.
I take this as a serious disrespect of guest privacy, and would not consider returning unless improvements were made.
April 8, 2014
Rated 5 out of 5 by GSW1985 Great hotel experience
My husband and I stayed at this hotel for the weekend and had an absolutely wonderful experience. Every staff member went out of their way to make sure our needs were met; and the hotel was fully booked!! We were very impressed and will definitely return to this hotel the next time we are in Brooklyn!!
April 7, 2014
Rated 5 out of 5 by Pali favourity
This has become my favourite hotel. Decent size rooms - well equipped with basic amenities - coffee maker, safe, iron and board, cable tv. Very friendly and helpful staff. Good location with easy access to buses, trains and taxis. Good shopping malls closeby.
Cons- lobby area somewhat small and congested.
April 7, 2014
Rated 4 out of 5 by Nedrobpiks Short overnight stay
Lobby is small and needs to be reconfigured.
April 7, 2014
Rated 5 out of 5 by SusanandBob Perfect location in downtown Brooklyn
Easy access to multiple subway lines and a short walk to the Brooklyn Bridge Park make this hotel a great base from which to explore vibrant downtown Brooklyn.
April 7, 2014
Rated 5 out of 5 by Traveler42014 Beautiful hotel and great staff!
This was my first time visiting Brooklyn, and I selected this hotel due to the proximity of some of the locations I had to visit during my travel. I don't do much traveling in the cities for my job, so the rooms were smaller than what I'm used to, but they were still very comfortable, and VERY clean! One thing that can absolutely ruin a stay for me is a dirty room/bathroom, but both were beautifully kept, and looked like they had just been scrubbed down before my arrival. I stayed on the 25th floor and had a great view of the city. The bed was AMAZING; one of the most comfortable I've ever slept in, and the pillows and linens really made it into a luxurious experience. In room dining was also great, and very fast. The fitness center was also wonderful. It was nice and cool in there, not stuffy at all like some hotel fitness centers are? Only gripe I had with my whole stay was that I like my room to be on the cooler side when I go to sleep, but the hotel hadn't turned on the air, so I woke up nearly sweating one night; that was quickly fixed by opening up the windows to get a cool breeze coming in. Overall, my stay was great, and if I'm in Brooklyn again, I will definitely try to stay here. Thank you to the staff for being wonderful!
April 6, 2014
Rated 3 out of 5 by JoB50 This Hotel Needs Help
The staff was courteous and helpful. This unfortunately was not enough to overcome the facilities pitfalls. The restaurant/ bar is subpar in both quality and professionalism. The house keeping leaves something to be desired as well. There is no taxi stand. I was offered a Towncar after about 5 minutes of walking around trying to find out how to get a ride. The driver didn't know where the museum was and was on his phone the entire trip getting directions. Then I was charged $20.00 for the ride. In my experience this is a very amateur organization that runs this hotel.
April 3, 2014
Rated 5 out of 5 by BelizeGal WILL STAY AT THIS HOTEL AGAIN
I was very pleased with my stay. The staff were all very friendly and helpful. Loved the location of the hotel, subways were near and places also. The bed was heaven!!! Enjoyed my stsay! Whenever I come to NY this is the hotel I will stay! Thank you for an excellent stay!
April 1, 2014
Rated 5 out of 5 by Karylabby Brooklyn
Great hotel! Staff was amazingly kind and accommodating! Housekeeping was effeciant and even had fesh water bottles daily! What a bonus in a big city! Shaving supplies, nail files etc., these things a lot of hotels are not supplying. Thank you! Also the bellman!
April 1, 2014
Rated 5 out of 5 by Maryse Awesome Service and great stay !
My thanks to the staff of Sheraton Brooklyn for a great stay. Me and my sister were in town for 4 nights and took advantage of the restaurant, lounge and amenities if this fun hotel.
Sweet thanks to Leo (lovely waitress at Jose's resto) along with Simon who were most attentive to the clients and made sure we were looked after 120% !
Lounge staff was also working hard to make sure the preferred Starwood guests were attended to.
March 31, 2014
Rated 4 out of 5 by Heiffel1 Yes! Worth returning to this hotel!
What makes me stay at this hotel is the great customer care and staff's courtesy (*). That is a 5! The facilities, restaurant, and food are very good too. Nonetheless, Housekeeping is an issue, the quality is extremely low as it seems they are not attentive to the needs of long stays guests, even if instructions are given by the Hotel's staff. For that very same reason, the well-intentioned Green Choice program is a failure, which to an environmentally conscious individual like me it is kind of sad.
(*) special recognition to Patricia an Nora.
March 30, 2014
Rated 4 out of 5 by Cal13 Good value, convenient location
This hotel is a good choice. The rooms are comfortable, service is very good, the people are friendly, and the location is convenient to Barkley Center and several subway lines.
March 26, 2014