Rated 5 out of 5 by MikeH1 Great Stay
Friendly Helpful Staff. Excellent Accomodations
August 21, 2014
Rated 3 out of 5 by 66route My hotel experience.
Our first expression was that the front desk workers were rude and not very friendly. The manager was very polite though. I am thankful for that. The van driver was very helpful and informational. The young men working the evening shift were very friendly and made us very welcome. I like the internet courtesy computers.
May 27, 2014
Rated 3 out of 5 by spirit Not impressed with my stay...
There was only one person checking in guests when we arrived so it took about 10 minutes to register my 2 rooms My son and wife were looking forward to a very good breakfast and were very dissapointed. Hard boiled eggs instead of scrambled. No cereals except oatmeal. No waffle maker. I have had better breakfasts at a far less expensive hotels.
August 11, 2012
Rated 4 out of 5 by Denny65 Duluth getaway
The staff at the front desk were really helpful for everything that we asked of them.
August 15, 2014
Rated 4 out of 5 by Russ Confused staff
Depending on whom you talked to, they all had a different understanding of the benefits of the SPG program and gold members etc. Example being, I asked for a late checkout and the person on the phone stated to me that is only available to Platinum members, I told here that is false you should look this up but she insisted it was Platinum only until I said this was absolutely wrong then she said could you hold, I will be right back, a few minutes later she came back and said I was right and she was not aware that gold members were included. This was one of a few that happened this stay, I hate to always be the one educating staff members at your hotels, it is not why I go to a hotel to have to argue my way for what I am paying dearly for, I need it to be a pleasure with kind questions like we can upgrade you sir because you are a gold member with SPG and here are your free gift options, what would you like, Etc. Etc. is that to much to ask............
July 23, 2013
Rated 3 out of 5 by AnnieD Not happy
I paid a hefty price for this hotel, only because of its proximaty to the ballroom across the street. I was disappointed that there was no refrigerator or microwave in the room. And most of all no continental breakfast. I think the price was too high for this reason, and will never stay there again or recommend this hotel to anyone!
October 21, 2013
Rated 4 out of 5 by nursejennyo Nice hotel but not all I expected.
The hotel was nice and had a very nice fitness facility. The only complaint I have is that wi-fi was not free. I was not aware of this when I booked the room and would not return because of this reason. Although the cost to get wi-fi was minimal, I would have appreciated that as an included amenity in the price I paid to stay there.
September 19, 2012
Rated 5 out of 5 by Ruby2day Perks!
It was such a pleasant surprise to be met with such kind and courteous staff at the Sheraton. We were in Duluth for a wedding, and were able to take advantage of the courtesy shuttle to get from the wedding to the reception and back. The driver was so accommodating and friendly, and it made our evening a most enjoyable experience .
September 16, 2013
Rated 3 out of 5 by Jake321 Nice room, poor service
Front desk service was awful, waited for 20 minutes for the person talking on the phone to acknowledge me. Once off the phone acted like I just showed up, no sorry for making you wait or anything of the sort. The next day, different person working the desk same long wait. Need a backup front desk person for when the line gets long.
August 7, 2012
Rated 5 out of 5 by theresa66 The only truly business class hotel in Duluth!
I travel to duluth frequently for business and until the Sheraton came to town, I avoided staying overnight because of the lack of business class hotels in the area. Now with the Sheraton, I can plan trips for several days and get everything I need done with the comfort of knowing that the Sheraton is a great home away from home.
October 16, 2013
Rated 5 out of 5 by 23Dale Convenient, safe, secure
I am thankful for this hotel in Duluth, MN. The skyway is wonderful; I felt very safe walking the skyway from St. Mary's Hospital to the hotel. The shuttle is such a convenience when you want to get to St. Mary's Hospital quickly. I would highly reccomend the Sheraton for family members who have a loved one at St. Mary's Hospial.
February 3, 2013
Rated 2 out of 5 by Abby1212 Not my best stay
I've stayed at the Sheraton Duluth several times and have had great experiences every time. However, this stay wasn't up to my expectations. I recommended this hotel for a friends bachelorette party. Before we went out, we turned the heat down because it was very warm in the room. When we got back we noticed it was still very warm so we turned the air on and figured we would just turn it off in a few hours. We then went to bed. I woke up around 5 AM covered in sweat. The heating system must have been broken because it was just blowing hot air into the room all night. Very uncomfortable!!!
In the morning we were rolling the pull out couch back up and noticed something white on the floor under the couch. It turned out to be some sort of VERY MOLDY food! Yikes. the carpet around the food was also starting to mold so it must have been there for quite a while. :(
Not the best stay but like I said before. I've had a great experience there every time before that.
December 30, 2013
Rated 4 out of 5 by Bob358749213 Ok hotel
Food and drink prices are a little high especially when I could walk across the street and save $1.75 per drink I ordered other then that the rooms were good queen beds would be alot nicer then double beds in the room plus could use a fridge in the room to keep the free water cold other then that it was a good clean place
August 25, 2013
Rated 4 out of 5 by Debbie2012 Thank you for the wonderful accomodating stay!
I just went up there by myself for 2 days and the weather was fantastic. I talked for a long time with the bartender and got excellent service and company. I just had a problem with my TV and they ended up moving me to a better room! The fitness center was very nice as well. It made me want to work out longer! Thank you!
October 5, 2012
Rated 3 out of 5 by PelKaye Nice.. but so small
The Sheraton was clean. Rooms were too small, and walk to parking is a trek. Also I booked a lake front room so I could stand at the window and enjoy the lake of my childhood. Why would you put a 3 ft deep desk in front, so I can't get near the window? Also the french door on the bathroom does not allow much privacy.
January 1, 2013
Rated 3 out of 5 by Jennifer32 Noisy
Although the room was comfortable, the noise from the floor above was annoying. Sounded as though children were running around for a couple of hours in the late evening. There was extraordinary noise from the corridor as doors opened and closed--a lot of banging around.
Better sound proofing would help tremendously.
February 25, 2013
Rated 5 out of 5 by mjag Lake Superior views ...
Stay 3/28/13 thru 3/30/13
Front Desk Anna & Jenny very customer service oriented!!
David in dining room for breakfast both days provided excellent service with a smile!!
Josh at the bar is always accomodating & customer service is great!!
Great views and great stays with great service at Sheraton Hotel Duluth MN
April 1, 2013
Rated 5 out of 5 by metaverse Fantastic place to stay in Duluth
Went to Duluth with my family for Labor Day weekend, and stayed at the Sheraton. What a fantasic property. The rooms were well appointed and large, and club level lounge was great, and the location was perfect. Just a short walk through downtown to all the local activities.
Look forward to visiting again soon.
September 25, 2012
Rated 5 out of 5 by Marilyn84 Sheraton Duluth, Minnesota
Beautiful hotel with wonderful bedding and great service in the dining room, in particular, our server, Shane, who was so courteous and friendly.
Wonderful view of Lake Superior and the ships coming into the harbour.
July 10, 2014
Rated 3 out of 5 by Devrfam SPG Experience
Appreciated the upgrade, don't want to minimize this but disappointed the front desk wouldn't allow me and my family club access for breakfast. Wasn't even considered. Staff seemed so black and white. They were professional but stiff. This SPG member was very disappointed no flexibility was even considered.
July 8, 2013
Rated 4 out of 5 by GLM58 Cozy Modern
Fireplace lounge with historic Duluth photos was a nice place to sit while cold and snowy outside. Needed an early check in; staff did their best and gave me the first available room. 2nd floor lake view not that great and for some reason noisy - could hear housekeepers singing in the halls while in my bed.
January 21, 2013
Rated 5 out of 5 by danirau29 Excellent location, friendly and helpful staff
Stayed here for a weekend getaway to Duluth. Hotel had a great central location, friendly and helpful staff, and a convenient connecting parking ramp which is free of charge during your stay. Would recommend this hotel to anyone who is looking for great lakeview rooms as well! Overall a fantastic stay!
April 7, 2013
Rated 1 out of 5 by nellep67 I won't stay here again.
The inconvenience of the parking is too much to overcome.
The room smelled like dogs had stayed there. One of the pillows really smelled like wet dog.
On a positive note the staff was friendly. I appreciated the shuttle service and the shuttle driver was very nice.
June 2, 2014
Rated 5 out of 5 by Frenchy007 Excellent facilities
Made last minute reservation for a quick business trip. Couldn't be happier about my stay, at a great price. Outstanding value, perfect location. Very friendly and attentive staff. Arrived late at night and tried the 301 restaurant. It was surprisingly very good as well.
May 24, 2014
Rated 5 out of 5 by Room630 Great Service
The front desk staff was exception; they met all my needs and helped me out in every way. I had the pleasure of meeting the front desk manager, and he was extremely kind. Sure he looked kind of scary, but he was great!
The bartender was also great! I swear, I could talk to him about anything!
October 19, 2013
Rated 4 out of 5 by LynnB nice view
Once again received a room with a lovely view of Lake Superior. Beds were comfy and room was clean. One problem was the hallway noise late night. I wish guests would be more considerate of others when they are returning to their rooms late at night. Maybe the exterior room doors are too thin?
June 12, 2012
Rated 4 out of 5 by platinumguest nice but no shuttle
nice hotel, good downtown location, but my second stay with no shuttle service to airport, which despite being a relatively small town added $20 to my costs, and the hotel staff was not at all helpful with finding alternatives. Pretty disappointing on top of an generally good visit.
August 7, 2013
Rated 1 out of 5 by Jewel44 ????
I booked our room in November for my husbands graduation from St. Scholastica. An event 2 years in the making and very important. I had such high hopes for the hotel. We checked and quickly found that we were not going to like our stay as we were placed on the same floor as a youth hockey team who were loud and incredibly disruptive late into the evening. Despite a call to the front desk and security never coming to address the issue we did manage to get to sleep with the use of ear plugs. The following morning it was snowing. After the horrible nights sleep we contemplated eating at the 301, but did so anyway for saving time. It again was a miserable experience. Our waitress was awful. Despite that the food was great. We were glad to check out and leave. I did inform the desk clerk, who said she would credit my account with points. I have yet to see this. I doubt we will ever be back to your hotel. Not sure what you could do to convince us otherwise. Sad this will be part of my husband graduation memory.
December 15, 2013
Rated 3 out of 5 by JKB5604 Felt like the only game in town but I'd try somewhere else next time
Older facility. Staff not prepared to check in more than one guest at a time. Ac unit really loud. Room was small. Bartender never even acknowledged guests in the lobby but the bar was full so there was no place to appropriately approach the bar.
May 19, 2014
Rated 5 out of 5 by sly18 Great Wedding Hotel
I had the pleasure of attending a wedding in Duluth this past weekend and stayed 3 nights at the Sheraton Duluth. The staff was wonderful, the hotel clean and appropriately furnished and we felt very comfortable. Thank you for making our nephews wedding weekend so special.
March 25, 2013