Rated 5 out of 5 by dagme07 Staff went out of their way to help
I was in Ft. Worth to visit my aunt who was in hospice. I came in late one night just to grab some food, take a shower and return to hospice. When I got to the hotel I told the valet my plans and he told me he would keep my car out front and ready to go. When I got ready to leave he saw me coming thru the lobby and pulled my car up right as I got to the door. He told me to stay safe and that he was sorry about my aunt. The next time I arrived he was on duty again and asked how she was doing. The staff made my stay very easy and we will be returning.
July 29, 2013
Rated 2 out of 5 by jnkchinn need help
Doesn't inform you when you checked in at the front desk
Our feet were dirty. It was the carpet in our room. Hadn't been cleaned in a while.
Our room was not made up until 5:00pm
They didn't have enough help.
We where on the club level. They didn't serve wine on weekends and food was horrible .
They didn't have enough food. Teenagers ate it all.
November 18, 2013
Rated 2 out of 5 by tx77023 Bad plumbing, poor quality assurance
One of the windows in my room (234?) was loose in its casing. Because of the high winds that night, the wind howled through the window all night varying in pitch and frequency. Between the banging of the pane back and forth and the constant howling, it sounded like a marching cat band was practicing in my room.
The next morning I discovered that the toilet was both stopped up and leaking at its base. Overall, not a pleasant experience to say the least. This is my second stay at that location. It is also the second time I experienced plumbing issues there!
December 21, 2012
Rated 3 out of 5 by Dealynn Hotel is adequate
Hotel is adequate. Staff is cordial and helpful. Although I asked for a ride to an office on Cherry St. which is fairly close to the hotel and no one seemed to have ever heard of the street! in fact, the bellman got lost on the way over - and wasn't even going in the direction of downtown as we left the hotel! this was just surprising to me. luckily I had my GPS w\me otherwise we wouldn't have found the place! It would have been nice to have a mini-bar in the room! I requested an upgrade online & it was never registered on my account. Didn't realize until after we checked into our room that we did not get the upgrade, but decided to just stay where we were. I'm not sure that there was any recognition from the staff that I was an SPG preferred member. Other locations usually ask if you want to check to see if you are eligible for a free upgrade. That would've been nice.
November 8, 2013
Rated 1 out of 5 by Ashley1187 Terrible Customer Service
Half of our group arrived at the hotel mid afternoon, and were greeted promptly & with great customer service. However, myself and another guest room checked in around 10pm. We were told there was no room for us, due to over booking. The hotel was not willing to work with moving our entire group to keep us together for convenience. Aside from being upset, we complied & stayed at a hotel down the street for a night. We were guaranteed from the manager that when we were to arrive back at the hotel the following morning for the remainder of our stay that our rooms would be ready, immediately. However, we arrived at the hotel and were instructed to wait over an hour & a half for our rooms. There was many many broken promises, terrible customer service, and overall we did not like our stay at the Sheraton Ft. Worth. I was not referred to as a Starwood Member. I will never be staying at this hotel again, and I will suggest to all friends and family the same.
November 18, 2013
Rated 3 out of 5 by shawnl Yucky
Last year, I stayed at Le Meridien L'Etoile and Sheraton Airport in Paris. Last April, I stayed at Le Meridien Times Square. At both places, I had access to SPG guest lounge for breakfast - without asking. At this property, I had to pay $30 per day for this"privilege". After some cajoling, the front desk manager gave me free breakfast coupons. Very appreciated.
On the second day of my stay, I found a big coackroach as big as my thumb while I was putting on my new shirt. I took a couple of pictures after I threw it on the floor and told the cleaning lady to get rid of the "cucaracha"
My bathroom enamel has peeled and this is the first time ever after 25+ years of traveling that I found a bathtub with peeling enamel in a hotel or motel.
June 15, 2012
Rated 1 out of 5 by Irishgirl Not like the Sharatons I am use to staying at
The carpet in my room was dirty.
The tub was chipped
The lampshade was broken
There was no toilet paper refill
Two lights were out and remained that way throughout my stay
The gym equipement was in disrepair
Got a wake-up call at 4:45AM I didnt ask for
Though there was a conference and the hotel was busy they only had one fly pan going at breakfast. Even I can cook more than one than one egg at a time and I don't do it professionally.
On the plus side the bell staff, van driver and the bar staff was great ( if you want food service eat in the bar)
April 15, 2013
Rated 1 out of 5 by 12Disappointed Do no stay here
I was shocked at how poor my stay at this hotel was. It started with teh pile of dirty towels in the bathroom when we arrived. On night two, we'd been working all day. At 6:30 we got back to the room, and it had STILL not been cleaned. I called house keeping and asked if it could be cleaned. We went out to eat and returned at 9:30. The room was still not cleaned. There were amny other details that were poor, from noisy AC units to ill-fitting coffee filters to no chilled white wine in teh bar, but needless to say, we will not return to this hotel.
October 17, 2012
Rated 3 out of 5 by FCBrad Great Staff
During a recent stay I was met by a wonderful staff who made me feel welcome. The hotel is obvious very old building. It could really use some work, but was very clean and great location.
November 25, 2013
Rated 1 out of 5 by Mike13161684135764 Just an Unpleasant Experiance
Checked into room while the dirty tray from previous guests room service was sitting by door. Also outside the door was an unplugged mini fridge that I had to walk around to get in my room. Stayed 2 nights and fridge wasn't moved until I was checking out. Room was also supposed to offer WiFi but I could not get the signal because I was in the last room at the end of the hall. The temporary wi-fi they set up when I called to ask about it did not work with iPads so I was unable to do work e-mails from room. Shower had a used towel from prior guest still hanging over the shower rod. Upon leaving they were going to give our package that we needed to have shipped back to the office to UPS for us. 2 weeks later and the package never made it to UPS and they can not locate it at the hotel.
September 30, 2013
Rated 1 out of 5 by mwesty64 sleepless night
called the reservation hotline on 12/05/13 to book a room in dallas fort worth for 12/06/13 and 12/07/13. the person i talked to on the hotline booked the room in arlington sheraton even after i confirmed with that person that the event was at the convention center across the street at the DFW sheraton. the check in desk was at the DFW sheraton was helpful and accommodating while the reservation issue was resolved. the hotline person i spoke with when trying to resolve the booking issue initially told me that i would need to pay a cancellation fee. after talking to them for a while and explaining the situation the cancellation fee was waved. the disabled person that was traveling with me had a very difficult time moving on the unshoveled and icy sidewalk at the hotel. the hotel room we requested to be handicap accessible did not have a microwave or mini fridge and the wallpaper was peeling in a corner of the room. the handicap shower did not keep the rest of the bathroom dry so we had to use towels from the pool to soak up the water in the bathroom. the second night at the hotel we come back late from the convention center and the pool area was closed already. the disabled person traveling with me really needed to spend some well deserved time in the hottub. i asked the staff if they could accommodate him and they refused. also the second night of our stay there was a fire alarm with strobing lights that went off. i immediately called the front desk to see what was going on and they told me to evacuate the building. i told the front desk that i needed assistance with the disabled person i was traveling with. the person the hotel sent us was not sure how to evacuate a person in a wheelchair. that person eventually told us to go down the elevator. i did not argue with him. when we reached the ground level the front desk area was crowded with people standing around while the fire alarm was going off. after about three to five minutes standing around the front desk area staff walked through and told us that is was a false alarm and we could return to our rooms. after we returned to our rooms i waited for an hour for the strobing lights to turn off. i called the front desk and they told me that the strobing lights could not be turned off. the disabled person traveling with me suffers from seizures and could not fall asleep at all that night because the strobing lights never got turned off. the whole experience for me personally was just terrible and i can not even begin to describe how the disabled person i was traveling with must have felt after a sleepless exhausting night and not even being able to relax in the hot tube to relax his body. i am especially disappointed that after the experience we had that i was charged full price for our stay. when i asked the front desk if there was somebody i could talk to about out stay the told me that their manager was in a meeting and was unavailable. i left my name and number for the manager to call me after i left and never heard from the manager or the hotel staff. i believe that a refund for my stay is not unacceptable to ask for. if the disabled person i was traveling with had gone into a full blown seizure because of the strobing lights being on all night long we would have had to go to another hotel or even the hospital to have him treated and most like have missed the event we came all the way from iowa to attend. i implore you to carefully review how your hotel in DFW was rated for the weekend of 12/06/13 and give refunds to all people staying there that weekend.
December 10, 2013
Rated 3 out of 5 by REC76 Staff could care less
Check in was easy, Check out was a fiasco. This was a work trip booked through the office and at check out they charged it all to my card left for incidentals. This was a nightmare to fix due to the day before thanksgiving and the staff person at the office that was needed had already left for vacation. The staff could have cared less. I guess they don't do govt conferences very often. I finally got things fixed after having to miss one of my classes to handle it. The room was nice but the bed skirts and comforter were stained and had not been replaced even after a note was left. I bought sheets on my own. The wifi is so slow all the time I just turned it off they have not put any money into this and it shows. Even e-mail was painfully slow. I don't see how people get any work done while staying here. Unless your sitting at the bar don't expect any assistance from the staff. Your better off helping your self and they don't mind one bit. They will not be ready or be prepared when they are suppose to be open so take your time. For the price your better off looking at other options in the area. This is sad because I have stayed here in years past and had great service. Will remove from the list of hotels at the office
November 28, 2013
Rated 4 out of 5 by Bill73 Front desk staff great
The front desk staff was exceptional. Everything we experienced in this hotel was what we expected, with one exception. We ate an evening meal in the restaurant and the service was sub-par. The meal itself took over 45 minutes to be served, the wait staff did not attend to our table, the server only came over to present our bill, drinks were not maintained. At the end we were given a 15% reduction in our bill due to the length of time needed to serve it, but nothing was said regarding the overall poor service provided. Quite disappointing.
December 31, 2012
Rated 4 out of 5 by Leaf21 Nice Hotel
Our room was fine--a little updating wouldn't be bad, but it was clean, everything worked properly, and the staff was wonderful! It was rather hard to find where to pull up to check into the hotel, and I have a problem with the $15 a day parking charge, but all downtown hotels do the same thing. We didn't use the spa or pool, but they looked great. Even offer a couples massage. Overall, a nice facility in a good location if you like staying downtown.
October 21, 2013
Rated 4 out of 5 by ladytraveler44 examples
Confirmed EARLY check in did not happen, upon reading reviews this is a frequent problem, however, staff did what they could. They did upgrade from club floor (still retained privileges) to top floor overlooking water garden. I recommend room 1224 quiet & good view. Very clean room. Cleaning crew helpful. Ordered 11:30 p.m. room service - great service friendly service by young lady... Luggage staff very helpful.
The ladies, DONNA & LUCY were really the one's who made us feel special as it was our anniversary/birthday stay (& to check out the area for future trips with lot's of our friends)... A BIG THANK YOU TO THEM BOTH...
Would stay here again. Great location.
And I would like to say Thank You to everyone there. Friendly faces everywhere....
February 11, 2012
Rated 1 out of 5 by abenqaeb Executive Lounge
Im a 10-year elite member. On Sunday, Oct 28th, I was in the executive lounge a little after 6am.
The staff attendant was in the bathroom for several minutes, and four toilet flushes.
After the attendant emerged from the toilet, she went into the back kitchen area. A few minutes later there was a knock at the door and it was a hotel worker. I let him and he immediately went to see his fellow hotel worker. She emerged to the food line to get him a plate a food. Several minutes later the worker left with a plate of food.....unprofessional.
October 30, 2012
Rated 4 out of 5 by Rrc2012 Lovely rooms
We stayed two nights in the hotel for a wedding. I live the room decor. I usually avoid chain hotels and prefer boutique hotel and the rooms here gave the feel I love. The beds are comfy, staff was very nice, and it has an overall great feel. We did not use the pool,work out room, etc. We really enjoyed our stay.
There are only three things that kept me from giving a 5 star rating.
1. There is not a refrigerator in the room. If you need to store any meds or (like me) bottles for a baby you will need to continually refill a cooler with ice.
2. The toilet has no lid. This personally grosses me out as my towels hang above it.
3. Breakfast buffet was great but it was all cold. Service was great and it tasted good. Just needed kept warm on the buffet.
October 31, 2012
Rated 4 out of 5 by SteveP1 Not Handicapepd Friendly
Very disappointed when there was no handicapped parking nor a handicapped entrance to the parking lot which is located across the street behind the hotel. If you di dnot want to use the stairs, you had to go around the block to the front entrance. Parking is not included in the price. I ended up paying th $22 for th valet parking.
November 11, 2013
Rated 3 out of 5 by cgbsae Old
This hotel needs upgrades. My room's sink didn't drain well...filled up and pooled while I brushed my teeth. Gross. It also seemed like furniture was missing. There was a giant blank spot along the wall...seemed odd. The common areas of the hotels were nice, though, and the staff was very friendly.
November 13, 2013
Rated 1 out of 5 by KCHS This Hotel needs improvement
I have stayed in wonderful Sheridan Hotels in the past. This is not one. I parked my car upon arrival and started it three days later and was charged for three days parking. I don't consider that customer service. I call that check out shock! There were huge cockroaches in the hall way on the floor that my room was on. No one asked if I was a preferred customer. Nothing was offered for a preferred guest.
October 29, 2013
Rated 2 out of 5 by leonid not exactly impressed
Not recognized as SPG member when checking in, room ok, but has old.feel and carpet isn't laid flat. And guess what they want to charge you for parking...oh my!
November 21, 2013
Rated 5 out of 5 by Mike Great hotel close to TCU.
My daughter is applying to TCU and we went there for an introduction day and found this fantastic Starwood property nearby. I know that if my daughter ends up at TCU that we will return to this hotel frequently. The staff were super friendly and helpful as well as being very responsive to requests.
November 12, 2013
Rated 3 out of 5 by cymou55 Sheraton Fort Worth
Here are the areas the hotel room fell short:
1. No toilet seat cover.
2. Lack replenishments: toilet paper and shower gel. Had to ask for both.
3. Lacking outlets in key areas of the room. Workstation and bathroom. Hotel had to use power cords to bring outlets to floor lamps. Workstation had outlets, but the cord leading to it had no wall outlets near by to plug into.
4. We were on the 12th, Starwood Preferred Guest, floor and along with it very noisy compressors on the roof that went on and off throughout the day and evening.
March 30, 2013
Rated 5 out of 5 by Jaquila Long Term Guest Appreciates Staff
I am probably the longest staying guest at this particular hotel. I have seen many changes in both management and staff over the last 3+ years. The recent changes over the last 3 months have been very good, both from the hotel operation and staff support. Eric, one of the first shift manager's is doing an excellent job and is always attentive of my needs. Recently my wife came with me and she love the hotel and staff.
Thanks for the great job!
October 11, 2013
Rated 2 out of 5 by winning Sorry, no recommendation from me
Most Starwood properties are wonderful. Unfortunately, this Sheraton hotel in Ft. Worth to me missed the mark. Although I booked very early in the year, I did not get a king bed nor a room on the club level floor as requested, the bed lights and clock did not work, the bathroom was very cramped.
November 11, 2013
Rated 2 out of 5 by pjtrav Dissatisfied
To Whom It May Concern: My stay at the Sheraton in Ft. Worth was less than satisfactory. The first service experience was waiting 15 minutes for my car from the valet service and then to have them bring the wrong car. As a result of this wait, I was late for the event I was attending. The second service dissatisfaction was the smoke alarm that started beeping at 3:00 am. Knowing this meant the battery was dead, I called the front desk for service. I was told there was no engineer on duty. I asked to be moved to another room
April 22, 2013
Rated 1 out of 5 by CharityBallGuest Still dealing with inadaquacies
After a stay 2 weeks ago, where the hotel did not honor our reservation of a King bed room, made 2 months prior to the event, and maintenance workers inability to speak English, our stay for a charity Ball was less than satisfactory. It took almost an hour to get a shower bar back in place to get ready for our event. Even 2 weeks later, still having issues with unexplained and bogus charges pending on our credit card.Am still trying to get explanation, but no calls returns yet. Sorry, but could not recommend this hotel
November 19, 2012
Rated 5 out of 5 by DesMoines Friendly
I have never written a review for a hotel before even though I stay in about 40-50 hotels per year across the Midwest. But, the staff at your hotel was excellent! Example: I was standing in the coffee line and the lady in front of me told me to go first because I was the guest and she work s at the hotel. She didn't feel obligated to do this but gave the feeling that she wanted to.
Friendly front desk.....I even got a shoe shine and had a good experience. Thank you for being a hotel that other should strive to be!!!
February 22, 2013
Rated 3 out of 5 by JackBauer Wonderful staff, average room
I arrived around 10pm to the Sheraton Ft. Worth after a 3 hr. Super Shuttle ride from the Love Airport. I was exhausted and just wanted to relax and go to sleep. My TV wouldn't turn on. Really? I called the front desk, and they quickly sent a maintenence man to switch TVs from another room. Then, overnight, the in-room air conditioner began making a "chirping" noise everytime in came on. Woke me up each time. Again, the staff was very friendly, but these problems were very annoying, and I changed rooms the next day.
September 1, 2012
Rated 2 out of 5 by capecod This hotel is old and dingy
This hotel is in serious need of updates:
-Rooms old and dingy
-In wall air/heat makes noise all night
-Can hear toilet flushing in room next door, no insulation
-Workout facility is pretty weak, for a place that has 'spa' in its name
-Only staying here for a few nights to achieve award level for the year -- otherwise, would not be staying....
November 1, 2013