Rated 3 out of 5 by Jewelrydiva1 Rooms need help
While the hotel was comfortable and nice overall we were very disappointed in our room with the adjoining door to another room. We did not sleep well as it felt and sounded like we were in a dorm room. We could clearly hear the conversations in the next room and just about every noise in the hallway.
A microwave and refrigerator would be a nice compliment to the room.
The hotel is in great proximity to where we needed to be during the day. However we will be choosing a different hotel next year.
July 15, 2014
Rated 4 out of 5 by Msteeblu My Review
The hotel staff, the convenience of hotel shuttle, hot water and bed were fine. My issues are as follows: door to the room there is a 2-3" gap which allows lights from the hallway and noise (solution place a towel under the door). Road leading into the hotel waiting for valet, there should be two lanes to expedite check AND post a sign upon entry into parking lot denoting Valet Only (not after you enter and wait in line) allow one to park and check in for valet upon checking in to hotel lobby. Late night eats my suggestion would be have a conventional oven to heat up sandwiches for 1 minute or have microwaves in the room.
December 24, 2013
Rated 3 out of 5 by Cinky39 Hotel is nice
Walls were pretty thin could listen to the room besides you.
August 2, 2014
Rated 3 out of 5 by RMath Check-in
After arriving over an hour before my first meeting, I thought I would have plenty of time to check-in. I chose the wrong line. I was told the shorter line was for Perferred Guest. I am a member, but I should have stayed in the longer line. The desk clerk was very slow and unsure of herself. The other two were helping two of three people to my one. I was 30 minutes late to my meeting.
July 23, 2014
Rated 4 out of 5 by NextTrip Excellent Service
Emily at the front desk did an excellent job in providing a room upgrade and late check-out for a starwood member. Valet service person was excellent in providing rates and directions on how to get to other places (and I apologized I forgot the person's name.) The server at the Club Lounge during breakfast was also very polite and efficient in cleaning up the tables and answering other guests' questions. Nicole at front desk/reservation was also very helpful in changing my reservation. Overall the services were great! Also, the location is excellent if you have bussiness nearby since it's right off the main highways.
June 20, 2012
Rated 2 out of 5 by TCUVisitor2015 Avoid Valet Parking Here!
The Hotel is convenient, clean and staff is friendly, but their valet parking is a $22/ per night nightmare and typically total chaos. We have stayed here several times and it is always a problem. We now utilize the street parking as a better alternative. They can take 20-30 mins to get your car (while you are standing there); However this past weekend, we parked on the street and were charged for two nights! We fixed it before leaving; but were then charged anyway. When we called to fix - we were told to discuss with the valet attendant. OMG! So park yourself, watch your bill, and just avoid valet parking.
November 10, 2013
Rated 2 out of 5 by sadjuly2014 disappointed
Was not what I expected, Ice machine did not work vending machine did not work. shower flooded the bathroom floor, Very nice place not arranged very well, very noisy, no control on private booze parties down the hall, should isolate the party people in one area (some people come to rest) will not stay here again ( we have stayed in many hotels across the world ) as I said not a good experience period.
July 14, 2014
Rated 3 out of 5 by brandon40 hotel great but bed bad
Overall the hotel was great, but the bed was uncomfortable and I did not get a good night sleep.
July 25, 2014
Rated 5 out of 5 by AlisonS27 Staff is fantastic!
I was so happy with how accommodating the staff at this hotel was during my stay! I needed a refrigerator for dietary reasons and made requests for additional coffee, etc., and they were right on it! The hotel restaurant was about the only place in Fort Worth that served healthy meals with actual green vegetables involved (not everyone wants a 26oz cowboy steak and fried everything.) They have a nice gift shop where I was able to buy the things I needed and a little kiosk for snacks and so forth in the lobby that included healthy options like Greek yogurt. I would definitely stay at this hotel again.
October 12, 2013
Rated 3 out of 5 by rosi1952 great location
this hotels location worked great for us...we were attending an event at the convention center...I was a little disappointed in the hotel ...food service very slow in restaurant..spoke with mgr..instead of him helping us he told the 1 waitress that was working as hard as she could.......room nice but heater made a noise and toilet did not flush properly..due to a water saving device in the tank...called front desk to check out and get valet car...they did not call valet...valet attendant told me they never do...so what good did it do for front desk to ask about valet...then not follow thru....
February 18, 2014
Rated 4 out of 5 by Christie Excellent Staff
The Sheraton Ft. Worth is clearly an older hotel that has had some cosmetic upgrades. The bed was comfortable and the room clean. The other furniture was a little beat-up, but serviceable. So if a gorgeous room is important to you, this hotel may disappoint.
However, if you like excellent service, Sheraton Ft. Worth is the place to stay. The entire staff was friendly, efficient and professional. Room service was delivered on time or earlier than promised and any question I had was answered immediately.
The location is good as well with the convention center an easy block away through the Water Gardens.
In short, I recommend this hotel, especially for the price which was quite reasonable.
June 25, 2012
Rated 5 out of 5 by TOM603 RURAL BRITS
US HOTELS USUALLY REPRESENT EXCELLENT VALUE AND FACILITIES COMPARED TO UK HOTELS. SHERATON FORT WORTH DID NOT DISAPPOINT.
WE ARRIVED LATE AFTER AN EPIC JOURNEY FROM LONDON INVOLVING 3 FLIGHTS. STAFF WERE UNDERSTANDING AND ROOM SERVICE WAS AVAILABLE AND VERY WELL PRICED. THE ROOM WAS ON THE TOP FLOOR LOOKING OUT OVER THE RAILWAY. THE VIEW WAS JUST AWESOME. US FREIGHT TRAINS ARE SO FASCINATING AND PROVIDED HOURS OF ENTERTAINMENT. GREAT TEXAN ELECTRIC STORM AS WELL. PERK'S WAS JUST WHAT WE NEEDED FOR BREAKFAST. HOTEL SO CONVENIENTLY LOCATED FOR NIGHT LIFE GETTING TO STOCKYARDS AND DALLAS (BY TRAIN). HOTEL TRANSPORT WAS ALSO VERY OBLIGING.
REALLY EXCELLENT AND WILL RETURN NEXT TIME IN FORT WORTH.
May 26, 2012
Rated 4 out of 5 by Aggie95 Great hotel but needs some improvements
The room was clean and the staff was more than accomodating. Shortage of working electrical outlets in the room.
Great stay overall.
July 21, 2014
Rated 3 out of 5 by Becky6673 Extremly loud
We could hear every sound in the hallway in our room. There were kids running up and down the hallway at 1 am. There was a 3 in gap under the door frame so we could hear every sound. The bathroom was so small you had to shut the door to wash your hands because it was in the way.
July 16, 2014
Rated 5 out of 5 by Jenny618 Specialist, Accounting
I really didn't eat at your facility, as most of my time was spent at the Convention Center working & attending receptions. I do want to say that my overall experience was above all of my 16 conferences that I have worked. Customer service from the entire staff, there was never a time that I didn't feel like I was the most important guest. Thank you for your hospitality! I would absolutely stay at the Sheraton next time I am in Fort Worth or recommend you to anyone.
June 25, 2014
Rated 4 out of 5 by BrownieLady Great location
I enjoyed my stay. The downtown location is great for tourist to check out all of the nightlife in Sundance Square.
July 21, 2014
Rated 3 out of 5 by Debra04 Sheraton Fort Worth
The hotel itself was good. However, the workers didn't appear to be very customer service oriented. When I got in on Friday, July 4th that morning, there was only one Valet attendent and he was very impatient and short due to being the only one there and the guy driving the shuttle was the same. Front Desk wasnt bad but not very customer service oriented. They didn't do anything extra just checked you in.
July 6, 2014
Rated 4 out of 5 by jrzdolph suggestion
Hi, We usually love our stay here at the Sheraton every year but this year I wanted to suggest some more breakfast options. As the breakfast buffet is nice and the muffins and danish in the lobby was good option, more to go hot sandwiches would be AWESOME! Please consider this in the future.
July 14, 2014
Rated 4 out of 5 by Smiles4U This hotel was very convenient and staff was attentive.
My room was very spacious and I appreciated the option of points or food voucher when going green. I would choose this hotel again when visiting the area.
July 18, 2014
Rated 4 out of 5 by FromOK Amazing Visit
I researched hotels in this area a long time before I booked this one. I was extremely pleased! The price for the area was great, the location was so convenient (If you come in on the train this hotel is very close) and the lobby and rooms were really good. However, I have to say that by far the strength that I witnessed over and over again was the staff friendliness. Audrey at the front desk was amazing friendly and helpful! Jamal was funny and friendly. I could go on and on. I have no idea what the bad reviews are talking about. I highly recommend this hotel. I WILL be staying again!
June 21, 2012
Rated 4 out of 5 by WeekendGuy Wonderful time
From the start of our stay was great. Called the hotel to confirm reservation and spoke with Clint who at the end of the conversation upgraded us to a suite! Check in was smooth with a friendly welcome from the front desk agent who was efficient and accommodating explaining the restaurant hour, Spa and where the elevators where. Had lunch at the bar on Saturday the bartender was friendly(can not remember her name red head though). That evening we had Brad in the bar very friendly and even offered us a free drink cause it was our anniversary. Over all a very nice experience.
March 24, 2014
Rated 4 out of 5 by Deborah0623 Extension Cord Mishap
Called Guest Services approx. 8:15 PM requesting an extension cord for our room. When I didn't receive extension cord by 9:06 PM, I called the Front Desk. Finally, received extension cord by 9:36 PM. The cord was needed for a medical device and the wait did seem a bit too long, over one hour and 20 minutes! When I checked out the next morning, I returned the extension cord, nicely complained about the long wait time. I just did not feel the front desk cared one way or the other about my complaint. Nothing was offered for my troubles, nor was a sincere apology given during checkout.
June 24, 2013
Rated 2 out of 5 by Runner Not impressed.
The valet and bellhops were fantastic! They make the hotel!! The pool and hottub were nice. It went downhill from there. Guest services were not too helpful. Our rooms were very lacking. There was writing on the outside wall. There was a dirty hand print on the wall inside the room. Hair on the bathroom ceiling. The toilets are I guess what you call energy efficient. I call them gross! The water level in the toilet was so low it wouldn't even flush the toilet paper. The walls were paper thin. I could hear every word to our neighbors music and they had the volume at a normal level! Doors had big gaps between the door and doorway...making it feel not very safe. I will look for a different hotel next time.
February 26, 2013
Rated 2 out of 5 by Jireh Buffet was good
Air conditioning went out about 9:30 on Friday night, fixed about 11:30, had meeting at 7am but was told the shuttle did not work till 7:00. Also the shuttle did not work on Saturday at all because people were checking out. (perhaps more employee should have been scheduled.) Asked for as wake-up call and did not receive. The food in the restaurant was good, but for the price charged felt accommodations could have been better. How old is this hotel? Bathroom had no fan and room was not supplied with refrigerator.
June 8, 2014
Rated 1 out of 5 by Becky12 Not a great stay
Didn't see the tiny print until after I booked the non-refundable reservation, but they charge for parking -- $22/day. That's a lot considering everyone in Dallas/Ft Worth has a car and hotel not inwalking distance of anything. Room not cleaned one day -- I had to request housekeeping. Would not provide coffee/cups after initial check in. Had to request. Only good thing -- when housekeeping finally came while out for dinner, I left jewelry pouch out and nothing was taken. Safe in room didn't work -- needed batteries, Thermostat needed batteries -- couldn't read temperature setting
May 15, 2012
Rated 3 out of 5 by CaraMY Getting renovated. Would recommend only because of location and cleanliness.
Starting in late July the hotel will be undergoing renovation. This is much needed.
Stayed for leisure without the kids. Love the Ft. Worth lifestyle.
Pros: Staff was efficient since hotel was packed full of convention people. Lobby and room appeared clean. Location was good because Molly the Trolley picks you up at the door every 15 minutes.
Cons: I was not recognized as an SPG holder, once again! $20 to park per day or $25 for valet per day. Hotel was crowded. Pool was crowded. Sheets were itchy. Soap dish was missing. The bar in our room did not have any amenities such as alcohol.
The club lounge was open but the food was cold. We had cold appetizers and cold eggs in the morning. There was no free beer or wine served in the lounge which had been offered at other SPG hotels. Service was lacking and late!
I would stay again but only after they renovate the hotel. Everyone hates to pay to park Sheraton! Everyone! At least let us park our own car for free or let us get our parking validated so park for free. I would have ordered room service but I spent my extra cash on parking.
July 14, 2014
Rated 1 out of 5 by abenqaeb Terribe experience
My room didnt have a full length in my room. I was attending a wedding and my wife didn't have full length mirror to use. When I asked for a full length mirror it took a move of mountains to get it.
I wouldnt stay at this property if my life depended on it.
Do not stay at this hotel...It's terrible.
October 27, 2012
Rated 4 out of 5 by K2Rooster Great Club Lounge
The food and service at the club lounge for both the morning and evening times was outstanding. Unfortunately, you may not explore the rest of downtown Fort Worth since you have all you need at the club lounge.
July 11, 2014
Rated 5 out of 5 by nj1962 Delightful stay!
Everyone was very helpful on every level! A delightful stay for me and my guests. One of my guests left her hanging garment bag, but it was saved and sent to her.
July 12, 2014
Rated 4 out of 5 by Bryan11 The People made all the difference
I was thoroughly impressed with the people at this hotel and their genuinely caring attitude towards not just me but every one that I saw them interact with. So in short these are the best folks I have ever had the privilege meeting at a hotel. The only disappointment that I faced was with the room itself. I found it to be impeccably clean but the air conditioning malfunctioned on my second night there by freezing solid and then thawing out getting the carpet wet. The staff was friendly and offered to move me to a new suite but at 8pm on my last night there. I stayed in the same room rather than move. I guess I was disappointed that in a hotel this nice with staff this terrific they had less than great facilities.
May 26, 2012