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1 номер 1 номера(ов) , 1 взрослый 1 взрослых , 1 ребенок 0 детей
Rated 3.3 out of 5 by 528 reviewers.
Rated 2 out of 5 by This hotel needs some help No towels, no additional lotions, tub in room 371 was in poor shape. Phone in room did not work I am very disappointed March 21, 2014
Rated 5 out of 5 by My Stay Nothing at this time. The local was convenient to many local amenitites. March 21, 2014
Rated 3 out of 5 by Unsatisfactory For the price of this hotel it was definitely not worth it. I didn't see anything special about this place. The rooms were boring. The staff gave wrong information. I told the lady at the front desk that I had tried to upgrade for $20 so I could get access to the lounge & free breakfast. She told me I could do both w/o upgrading. So I don't understand the purpose of an upgrade. Come to find out there was no free breakfast. Instead we paid $17 for an average breakfast there. I was not aware I would have to pay for parking. No one offered to help us carry our bags to the room. The water was not hot in the rooms from the 6th floor down. I want to brag on Sean/Maintenance because he got me a room w/ hot water to take a shower in thankfully. My shower was hotter than the hot tub. The shower I finally got to take was the best part of the stay. This was a waste of my points & $20 for parking. I will never stay at a Sheraton again. March 18, 2014
Rated 4 out of 5 by Judges I found the room clean and modern. Staff was very helpful and pleasant. March 17, 2014
Rated 4 out of 5 by need late checkout I was running an Ultra Marathon and the hotel wouldn't give me a late check out. We called the week of our stay to make sure we could get it. I asked for a manager and he informed me I could pay for half day room. I am a prefered customer and made my reservation well in advance. March 8, 2014
Rated 1 out of 5 by Business Trip gone BAD!!! We are not staying here again!! The restaurant service was HORRIBLE. Food was average and the staff obviously needs lunch breaks because we found the housekeeper eating our 20hour old leftovers from dinner the night before out of the trash can in our room!!! On the up side… Had a great massage in the spa!! NOT GOING BACK TO STAY March 4, 2014
Rated 4 out of 5 by This is a good hotel I thought the hotel was good, a solid B+. Staff was excellent, always very helpful and solicitous. I liked the "green" thing of not cleaning the room and receiving 500 points. The menu in the restaurant seemed somewhat limited over the 5 days I was there, but the food was good. Bed was comfy and to my liking. Conference room was a little noisy from the air conditioning units. Also during the conference, spoons for the meals and snacks seemed to be non-existant. March 3, 2014
Rated 4 out of 5 by Holly Bettilyon Thanks for everything everything was great and reasonably priced March 3, 2014
Rated 3 out of 5 by Very noisy room The room was very noisy ... Could hear the people in the rooms on both sides like they were sitting in the room with us. Could hear and understand every conversation, hair dryer, toilet flush and dice roll when they were playing a game etc. not very relaxing! Hallway noise was disturbing also ... No privacy! March 2, 2014
Rated 5 out of 5 by Excellent Hotel The room was very clean. Carpet a little worn but still very clean. For the first time in all my travels, the food in the restaruant was so good I ate all my meals there instead of going out for breakfast or dinner. This is very unusual to find in a hotel restaruant. February 27, 2014
Rated 5 out of 5 by Spacious - Affordable - Close to Downtown Spacious rooms. Affordable rates. Close to downtown. Nice lobby area. BEST shuttle service!!! King Corner Suite was more than enough room for our needs. Wish it had a mini fridge, though. Staff was very confused about what amenities it actually did and didn't have when asking during booking. Needs pics on website! But I do recommend it. February 26, 2014
Rated 1 out of 5 by Hotel Mixed Up our Reservations After a long day in ft worth I went to the hotel to check in, I had made reservations months in advance. They told me my room was being cleaned and it would be later before we could get in. When we came back hours later the night manager gave us someone else's room and we burst in on them unexpectedly as they were already in the room. The manager couldn't figure out the problem, but did not want to take responsibility. Finally he got us in a different room and it was nice, but not until everyone in my party was upset and it was late at night. They comped the room but the damage had been done. February 25, 2014
Rated 4 out of 5 by storage space room need more places to store ur items instead of digging through the suit case every day February 25, 2014
Rated 5 out of 5 by Customer Service The attentiveness was great. Beds were extremely comfortable. February 24, 2014
Rated 5 out of 5 by Great Location amazing staff From the moment we pulled up into the parking lot we were greeted by friendly valet staff. The manager of the hotel checked us in and made sure that we had everything that we needed. The wine bar was good with a very friendly bartender. Our room was comfortable and clean. The location was amazing! Right across the street from the Fort Worth Water Park as well as a short walk to downtown and the Sundance Square. We would highly recomend this hotel. February 24, 2014
Rated 5 out of 5 by Amazing Property The valet car drop was ALWAYS packed - and these guys moved cars quickly, safely & efficiently. Front desk staff during check in were exceptionally friendly & quickly got us thru the process. The room did NOT disappoint - it was huge, bed & linens were comfy and the internet access quick. Check out was just as efficient. Located close to everything - I highly recommend this property and will stay there again! February 24, 2014
Rated 2 out of 5 by Disappointing Initially assigned a handicapped room where my clothes hung on the ground. Moved to a room that had been stripped but not cleaned. That was day 1. Day 2 I had to hunt down the staff to ask that the room be cleaned at 4:00 PM. Day 3 my daughter left at 5:00 a.m. and left a surprise for me. She spoke with the front desk, gave them her credit card and paid for a massage for me. She called me at noon to see how I enjoyed the service; however no one at the hotel knew anything about it and no one was interested in researching the problem. I missed a massage and my daughter missed surprising me with a special treat. I would not stay here again due to the poor service. February 24, 2014
Rated 3 out of 5 by Reccomend but with reservation - no pun intended. This is my 3rd stay at this hotel and sadly my worst. Much with what I am unhappy amount has to do with other guests at the hotel. For 3 nights in a row there were very loud people in the hallways at 1:30 to2:30 am using foul language, etc. I did call and complain and security did come but the people went right back to what they were doing as soon as they left. In my room there were a lot of stains on the carpet and furniture. Because of that I was constantly thinking about the cleanliness of the room. In the bathroom, there were stains as well on the countertop and wall but what really grossed me out was the blow dryer! It was sticky and disgustiing! I used a tissue to hold because I had no other option and the tissue stuck the dryer! Lastly, in the workout center there was no air conditioning and the water cooler was empty. I would like to say though that the valet guys were awesome! They were very polite and efficent. February 24, 2014
Rated 4 out of 5 by hotel convenience Hotel was convenient to the downtown area. Was somewhat disappointed on the last night of my stay. Room was not clean, bed not made and coffee was not updated. February 24, 2014
Rated 5 out of 5 by Extremely comfortable beds and clean Great hotel. I will use again. February 24, 2014
Rated 3 out of 5 by Enjoyed our stay! Great location in downtown Fort Worth. Convenient access to the FREE Molly Trolly in front of the hotel, providing transportation to many downtown attractions. February 24, 2014
Rated 2 out of 5 by Not a good experience Stayed at the hotel for the Fort Worth Marathon. Staff had no idea on events or what was happening with the marathon, even though it was a recommended hotel. The room was ok, until you got into the bathroom. Toilet flushing was extremely loud, and did not flush well at all. This was not due to poor water supply but by the toilets chosen by the facility. The Noise from adjacent rooms and hallways was very loud, not because of yelling guests, but poor insulation or noise barriers between walls & hallway. February 24, 2014
Rated 3 out of 5 by Needs upgrading The staff was very nice and the lobby was clean but I was a bit disappointed that there was not enough closet space and drawers for two people to unpack. There were two tiny drawers below the T.V. but they were not even deep enough to put jeans in. I had to call down to the front desk and get extra hangers but between my boyfriend and I, I wound up living out of my suitcase for 5 days. Also, the bathroom was very tiny and the bath tub had rust in it. Not to mention, the toilet did not have a seat cover( very odd). The rooms needs to be reconfigured, there was not even an outlet to plug my phone in next to the bed without having to unplug the clock or light. I had called down and requested a wake up call for Saturday morning and the guy at the front desk said that he would set the call for 8 am( as requested) and again at 8:15 to make sure that we were up. We NEVER received a wake up call! Thankfully, I set the alarm on my phone! February 18, 2014
Rated 3 out of 5 by great location this hotels location worked great for us...we were attending an event at the convention center...I was a little disappointed in the hotel ...food service very slow in restaurant..spoke with mgr..instead of him helping us he told the 1 waitress that was working as hard as she could.......room nice but heater made a noise and toilet did not flush properly..due to a water saving device in the tank...called front desk to check out and get valet car...they did not call valet...valet attendant told me they never do...so what good did it do for front desk to ask about valet...then not follow thru.... February 18, 2014
Rated 2 out of 5 by Unenjoyable Experience Showed up, checked in, walked to elevator. Flashing lights were going off (the fire indicators) but no alarm. The elevators were closed. Not sure why the person at the front desk did not tell me that I would not be able to access my room for a while, the elevators were clearly not working. I asked where the stairs were, thinking I could access my room that way. Staff did not know. Later staff informed me that they hotel was equipped only with "fire emergency stairs." That was convenient. I figured I would sit down and wait for the elevators. The couches were soaking wet, apparently children from the pool like to use them to dry off on. Now, in fairness, these two events were out of the hotels control. But, no one really seemed to care about the chaotic set of events and just kind of went about their business. I had reservations at a restaurant, so I dropped my stuff off up front rather than accessing my room. Come back to my room later (I could get in now). The walls were paper thin, and apparently a gymnastics team of high school students was staying at the hotel, and they were hollering and/or doing cartwheels most of the night (Great Valentines)! Next morning, I thought I'd grab breakfast downstairs. I asked the waiter if I could order something off the menu, rather than eat the buffet. He informed me that it would take a "really long time" because they were really just cooking stuff for the buffet. In sum, I wouldn't recommend this hotel and didn't enjoy my experience. February 17, 2014
Rated 3 out of 5 by This hotel bathroom needs updating The restrooms were cramped and we had to hold the stopper up in the tub to get the water to drain out. February 17, 2014
Rated 5 out of 5 by Very Nice and Very Clean This hotel is convenient to the Convention Center. The staff was friendly and extremely helpful. The lounge was crowded and the service was fast. I will stay here again. February 17, 2014
Rated 3 out of 5 by Overbooked This hotel is nice and so is the staff. Unfortunately, when we arrived at 5:00 our room wasn't ready (and wouldn't be ready for several hours). They did discount the room rate a bit but there should have been more comps for such a late availability of our room. A cot that we requested was also not in the room even when we were assured the day before that it would be in the room. Overall, the place was fine they just seemed overwhelmed by the amount of people ( same was true of the buffet in the morning for breakfast). February 17, 2014
Rated 2 out of 5 by Needs Improvement Hotel elevators were in disrepair, frequently passengers were stuck in elevators on numerous occasions over 2 days. Twice we entered an elevator and it would not move. Access lanes to parking garage poorly managed as both lanes continuously blocked by guests parking and leaving their vehicles. February 2, 2014
Rated 5 out of 5 by Great service, setting and accomidations Was very comfortable staying at location. Staff was extremely helpful and friendly. January 31, 2014
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