Rated 2 out of 5 by Loyalist This hotel has seen a better day
The rooms are small and outdated, poor lighting. Bathroom are so small. Signed up for Green program, but had to call to get trash emptied, more supplies. Parking is pain, this is more like a motel, than a hotel. Sheraton is supposed to be step up from 4 Points, but I have found the opposite to be true in this and most of my recent stays at Sheraton.
April 2, 2012
Rated 3 out of 5 by DownUnder The Good, the bad but NEVER ugly
Our 8 night stay gave us a critical insight to the professionalism of the hotel. Staff at the reception area were highly professional; staff in both the restaurant and Shooter's Bar were highly professional; Valet attendant, William, was outstanding with our late request for a cab to a wedding and his proactive behaviour to ensure that I was not left alone to transport 7 suitcases from our room to the rental. Great job William! We especially warmed to the bar staff (Sierra, Scott and co.) who made our nightcaps highly enjoyable. BUT, the housekeeping daily on our room was inconsistent. Some days we had to request an adequate number of towels and amount of toilet paper. We also had to accept random daily housekeeping that could occur anywhere from 9am to late afternoon. I suspect that the hotel took advantage of our 8 night stay and 'cut and pasted' housing keeping to our room depending on housekeeping to other rooms where stays were much less.
August 26, 2013
Rated 4 out of 5 by Tad77 Very pleasant
The setting is charming and the location adjacent to La Jolla Village Mall is excellent. I would have rated everything as "excellent," except the friendly dining service at Humphry's made a mistake and overcharged $5. (I didn't have time to correct this mistake, because I didn't notice until the next morning when I had a tight schedule to keep).
June 16, 2012
Rated 2 out of 5 by Marty40 Poor recognition of loyal clients
Although I am a Lifetime Gold and my travel partner a Platinum 75 member, the hotel refused to grant complimentary access to their Club Lounge. The reservation was in my name. The reason given was that there are too many Platinum members. Even Starwood's Platinum service representative was unable to convince the hotel to make an exception.
March 4, 2013
Rated 3 out of 5 by mpol Fine hotel. For biz or quick family stay
Stayed last week as a Plat. I would consider this more of a biz hotel than a family spot. Next to the highway. Yes, an ok pool. But doesn't really feel like a holiday place. No Plat upgrade. And bar closed at 11pm and there was nothing to eat or drink there after 11pm.
Also, poor Internet service.
A fine place. But nothing special.
August 10, 2013
Rated 4 out of 5 by Dart76 Easy access to I-5 and quick run to airport
Everything was fine except for:
When we called I asked if a shuttle was available. It was but it was not free and the limo they called charged $55.
A coupon for 50% off at Humprey's did not apply to breakfast even tho, we asked the morning after checking in. The fine print did say only for lunch and supper. Suggest you add lunch.
January 4, 2013
Rated 5 out of 5 by OrcaBalloons Great Customer Service
I stayed there last week for a few days. I have to say William and everyone there were great! Very attentive, friendly and extremely helpful. I had to go back and forth from event to event and William made it a breeze to get a taxi/town car. My stay was overall, very pleasant. I will definitely stay there again!
October 25, 2013
Rated 5 out of 5 by Paul67 Returning Guest
Having stayed here 5-6 times over the past two years, it is one of my top 10 favorite hotels to stay in. Rooms are always clean and the lounge is always nicely attended to with great staff. Grounds are pleasant to view. Only negative is the parking fee, which is clearly a money grab. I expect to pay parking at downtown locations.
April 20, 2013
Rated 4 out of 5 by Brian1979 No Heat
Our heater went out and it got very cold.
They did fix it when we called in the morning, but it was quite awkward with them working it the room as they had to replace the entire unit with another one.I feel we should have been offered another room with a working heater.
December 9, 2013
Rated 4 out of 5 by Mimi10 Great location
We stayed here for a long weekend. It was very clean and staff was very friendly and helpful. The location is great for getting around San Diego, close to highways, close to a nice mall and various reataurants. Some construction was going on, but it wasn't too bad. We were gone most of the day when they were working.
November 6, 2012
Rated 5 out of 5 by Natalie7 Great updated property
I am very selective about my hotels and room and the rooms at property are nicely updated. The best part was the white sheets and white duvet cover. Very comfortable bed. Nice amenities and with an exception of some dust balls around the baseboards, the room was very clean. Definitely recommend this property.
January 24, 2013
Rated 5 out of 5 by DJ53 Perfect hotel
This is the perfect hotel. Clean and comfortable in the room and the perfect vacation spot next to the pool under the palm trees. Breakfast on site was excellent and reasonably priced. The staff is friendly and helpful. Stayed there three times over five years and looking forward to going back again.
September 8, 2013
Rated 4 out of 5 by MoreMemories Another Enjoyable Stay
My stay here was VERY relaxing. My suite was spacious, well appointed, and quiet. Front Desk service was SPG quality. I even enjoyed walking to the adjacent mall for dinner at a restaurant and picking up snacks for the room.
I did not sample the food and bar services due to their limited holiday schedule.
January 9, 2013
Rated 4 out of 5 by barryj Nice hotel in La Jolla
The hotel meet my expectations but I was expecting it to be closer to the main center of town. Unfortunately, the reservationist at your 858 central booking did not tell me the correct information. Your people who handle the reservations should be familiar with both the facilities and their locations.
July 1, 2013
Rated 4 out of 5 by Mike47 Great stay but ...
Really surprised to have to pay for parking as a guest. I've stayed at hotels that have conferences where there is parking fees but it was always waived for guests.
Nothing on web site or during reservation regarding parking.
In fact, when I checked in and presented the parking stub I was told, "No problem sir, access and exit to parking areas is now on your room card". That would have been a great time to say that there will still be a daily charge.
I was told it was all spelled out on the sign to the parking lot. I went back and the word "payment" was only on the conference attendees portion. "Validation" was the wording for guests and restaurant patrons. Do you charge parking when someone uses your restaurant?
Whenever I have seen "validation", it means "rates are waived".
Terribly disappointing for an otherwise nice stay. Perfect case of being penny wise and pound foolish as i won't stay there again and will discourage others. This will be lost business you will never realize.
March 25, 2013
Rated 4 out of 5 by padiener Quick Stay in La Jolla
The Sheraton La Jolla was very easy to find and check in went quickly.The room was extremely comfortable. The king size bed was cozy with soft linens and a mattress that you could snooze away on.I would reccommend this location to anyone visiting La Jolla or the San Diego area.
October 25, 2013
Rated 5 out of 5 by Proudmom2012 Executive Club
We stayed at this hotel for 5 days while moving our son into college at UCSD and I booked our stay with our AAA membership and chose the Executive Club package. The concierges, especially Jolene, were very helpful and friendly, and our stay was made even better because of their great service.
September 26, 2012
Rated 5 out of 5 by 1waterboy Pleasant
We found the reception staff to be very friendly and processed our check in well and made us feel welcome. Once in the room we were contacted via phone to make sure that our room was ok and if we needed anything? Nice room we will stay again when in the area. Sam
November 4, 2013
Rated 2 out of 5 by Jenglv The employees were nice at least
This was the worst Sheraton I have ever stayed at. The bed was very uncomfortable, the room was either very very hot or very very cold, and it was so noisy!
I could hear the person above showering, talking, using the restroom... It was one of the worst stays at a hotel I have ever had.
August 19, 2013
Rated 5 out of 5 by Roamin Beautiful Grounds
I booked that morning site unseen. Expecting a high rise and found a Retro 2 story complex, Courtyard styled. Beautiful lush tropical grounds. Went to the onsite grill and was excited about the menu and the service.
The rooms were modern, clean, beds were great. Definetly going back
March 4, 2013
Rated 1 out of 5 by UCSDMOM Needs Improvement
I stayed at the Sheraton for two days while my daughter moved into UCSD. This was my first time at this location. I was so disappointed. Every piece of equipment in the gym needs replacing or repaired. Rooms need remodeling. The staff was unfriendly and unwilling to help.
September 23, 2013
Rated 5 out of 5 by MicahMom Another Good Experience
I have been staying at the Sheraton La Jolla for three years now, almost four. I love the proximity to UCSD, where my son is in graduate school.
I love that the staff is friendly, responsive, and professional. The rooms are clean and quiet.
Always an enjoyable stay.
September 30, 2013
Rated 4 out of 5 by JP51 Business stay
Hotel was great. Did not like that no elevator to 2nd floor. Restaurant attached to hotel (Humphries) was great as was the karaoke bar (Shooters). Everything worked and good sized flat screen tv. TV guide would be great to have but I guess if you have channel surf you have surf.
January 23, 2013
Rated 3 out of 5 by Edward1993 Close to Beach
The hotel looked very beautiful upon arrival. We were allowed to check in early. We were disappointed with the front desk and don't expect much for being an SPG member unless you are at the platinum level. This hotel was close to the beach, but that about all we liked about it.
October 14, 2012
Rated 3 out of 5 by Jane007 Nice but not worth 10,000 point
Overall a nice hotel but should not be a category 4 maybe a 3 but a 2 would best fit this situation. The room was clean but very small with no private outdoor space connected to the room. Not walkable to any entertainment or outdoor activities. Good location if visiting UCSD.
March 24, 2013
Rated 4 out of 5 by Anne12 Excellent value for business traveler
The rooms are comfortable and quiet. Internet service is fast and accessible. The breakfast facility works -- Starbucks coffee (including latte etc) and some simple breakfast sandwiches / pastries and wide open space to be able to work./meet. Staff very helpful.
September 22, 2012
Rated 4 out of 5 by WileyQ Nice hotel
The hotel is very conveniently located near UCSD. It meets all expectations of a Sheraton. I had a minor issue with the reservation (the web site is confusing, so I guess I didn't complete the reservation). The front desk staff was very helpful with the matter.
April 6, 2013
Rated 5 out of 5 by Kenpo25 Great stay all around.
Hotel and staff recognize SPG members, room upgrade was a pleasant surprise. Wonderful courtyard area w pool, nice dining and lounge facilities. Staff was quick to respond to requests (extra towels, Dvd issue, etc.). Front desk/ check in personnel were great.
February 4, 2013
Rated 3 out of 5 by dongelac Additional Fee for Guest Parking
This place charges additional fee $10 for hotel guest parking. I don't think this is reasonable. Would Not Recommend To Stay This Place!
December 23, 2013
Rated 1 out of 5 by Meemster Sheraton La Jolla
We requested a different room and were lied to about the availability of another room. The towels were in shreds. The bed was hard. The front desk staff were incredibly unhelpful. I will not stay here again. We expected so much more staying in La Jolla.
August 1, 2012