Rated 4 out of 5 by Johnny23 Great hotel, very relaxing rooms
We really had a nice experience at this hotel over a 4 day period. The staff was pretty friendly and the rooms and beds were quite comfortable. We upgraded to the Club Floor level and highly recommend it as the rooms are larger and there is a free breakfast during the weekday mornings and 24 access to water and coffee in the Club Lounge. That was really nice for us. Our only complaint was in the fitness center locker room bathroom of which we found there were no chairs or benches to sit and dress after using the shower. Pretty difficult for elderly people who take swim/exercise classes there that we saw. But overall, we will certainly return and have already told others of the hotel and of our positive experience.
March 8, 2013
Rated 5 out of 5 by Connie005 Sheraton Music City
We have stayed at many fine hotels around the Nashville area, but the Sheraton Music City is our favorite by far. The ambiance of the lovely lobby, the courtesy and professionalism of the staff, the cleanliness and comfort of the rooms, and all the little extras like wi-fi, lobby bar, indoor and outdoor pools,exercise room, the courtyard, breakfast buffet, and free morning newspaper. They always run special room rates too. The proximity to the Briley Parkway makes it easy to get to anywhere we want to go in Nashville. It just feels like my family's home away from home!
August 22, 2012
Rated 5 out of 5 by VisitorA Large Rooms, Good Restaurant but lots of Walking
We stayed in a room with 2 beds. The room was massive and well-furnished. I love the option of choosing not to have the room cleaned and receiving a $5 voucher. The on-site restaurant actually has pretty good food. And, they add buffets when the hotel is packed. The only downside (and it is minor) is that the hotel is very spread out and depending upon where your room is located, there can be quite a walk to the lobby. We didn't use it but I heard from others that the pool is really nice.
July 14, 2014
Rated 5 out of 5 by 359thFGAssociation 359th Fighter Group Reunion
This was a military reunion held at the hotel.
Everything including the meals (and the menu changes for a couple of people) was perfect! That hospitality suite was the best we have ever had - with the size of the room and location to the courtyard.
I was a little concerned waiting for the first bus to take us to the General Jackson - but Monarch was right on time and took very good care of us. We all really enjoyed both the riverboat and the Grand Ole Opry.
July 22, 2014
Rated 4 out of 5 by Ronbgood This hotel has party rooms!! smoking cigars etc.
We had what initially looked like a good room (on the upper pool deck), but we quickly found out that we were beside a "party room"... The "party rooms" are bigger and they are designed for meetings, however they are sometimes used for very loud parties where people sit outside and take over your balcony with loud talking, drinking and smoking.. yes smoking!!! That was the case for this stay.. I was not pleased, but overall it was manageable, just not as pleasant as it could have been.
July 14, 2014
Rated 4 out of 5 by rockydogz Don't eat here!!!!
I stayed at the hotel January 2012 and the rooms are excellent. The health club is quite nice and I took the shuttle to and from the airport and the young men were very enjoyable. I wanted a special breakfast and couldn't believe how incredibly poor the food and cook are for something as easy as breakfast. The had one type of cheese, no mushrooms, no spinach, and to make a simple omelet was out of the question. Great place to stay, but don't eat here. I'm a Starwood Platinum and had a couple of breakfast this week at other Starwood properties that were outstanding.
January 29, 2012
Rated 5 out of 5 Beautiful Hotel
This hotel was amazing. The guy who checked me in was super helpful and polite. I stupidly booked the wrong dates, he was able to still get me in, thankfully! The only thing that I was a little thrown off by was the staff on the overnight shift. I was in Nashville for my moms 52nd birthday. We went out drinking and came in around 2 am. We had some food from Loveless cafe we wanted heated up. We were told you had no microwaves and that she couldn't heat it for us either. I work at a 4 star property in Hollywood, Ca, if a guest needs anything we do it. Its that simple. But what was more disturbing was the fact that when we got to our floor, we saw a microwave sitting right in front of another guests door. A little strange.
October 3, 2012
Rated 5 out of 5 by mona3 This hotel was very nice
Very friendly staff, comfortable rooms, food was great. Would recommend staying there.
August 19, 2014
Rated 4 out of 5 by para22 It was a little bit of heaven
The bed was like sleeping on a cloud, i loved it. the indoor pool open alnight was great too. Nolan at the front door was very helpful in planning my day and getting me where i wanted to go thanks for everything. I wish they would of had more info about activities going on. More info on line dancing.
August 10, 2014
Rated 4 out of 5 by Glenmor Lovely setting, good value
Hotel entry and lobby are very impressive, parking is free. Customer service very friendly, rooms are clean, hallways are quiet, and the outdoor pool is lovely. Great area if the Opry is your focus. On the downside, one restaurant on site, no other options within walking distance and no shuttle into the city. No fridge in room and a $10 a day charge for internet access (unless you want to join their rewards program).
July 29, 2014
Rated 5 out of 5 by Jzzzz1 Everything was wonderful.
The shuttle service was wonderful. All the employees were friendly.
August 19, 2014
Rated 4 out of 5 by JSV53 stay
The room and bed are great! The noise outside by the pool needs to have a curfew out of respect for guests.
Also, please inquire if a reservation is for a batchelorette party and some how place them in rooms so guests are not awakened at 3 am by the girls gone wild!!!
August 11, 2014
Rated 5 out of 5 by JAWsdw beautiful hotel, friendly, helpful staff, good value
This was a beautiful hotel with extremely friendly, helpful staff. The room was very nicely decorated, clean and comfortable bed and bedding. I also used the Health Club and it was well equipped, brightly lit and comfortabel temperature-important when you are working out. The room rate was a great value and we will definitely stay there again.
August 5, 2014
Rated 5 out of 5 by FletchN Great Choice
Friendly staff, large comfortable rooms, free airport shuttle and plenty of amenities. Highly recommended.
July 19, 2013
Rated 4 out of 5 by Leo08 Compliment and suggestion
They were very responsive to our request to change out all feather items in the room.
They could use a bellhop or someone other than the courtesy driver to help with luggage as you have to wait until the person isn't on a run.
Need bread crumbs to find your way back to the room and it really is a very long walk, although I am sure had I said anything, they would have moved us closer. I am slightly disabled.
Overall, rooms were very nice, staff was excellent.
July 15, 2014
Rated 5 out of 5 by NovaCat Fantastic
The staff was exceptional taking every extra step to ensure our visit was enjoyed to the fullest. Hotel recognized SPG status and upgrade was completed prior to arrival. The facilities were great and staff clicked on every level making our visit an excellent visit. Hotel was completely full, but performance did not suffer. Stay HERE!
August 4, 2014
Rated 5 out of 5 by amber7979 Amazing staff and beatiful public areas
I got a room at this hotel as a gift for my Dad and Step Mom for four nights. I have stayed at Starwood properties quite a bit, so I figured he wouldn't be disappointed. However, I was a tiny bit concerned that this hotel wouldn't be as great since it wasn't as expensive / was a lower category than ones that I have typically stayed at. I was pleasantly surprised when he called to tell me how beautiful the public areas of the hotel were and how well he had been treated.
He went on and on about how friendly the staff was and all the little extra perks that he was able to cash in on because of my preferred status.
Based on his feedback and pictures I would definitely recommend this hotel or stay there myself if I am ever in the area.
December 7, 2012
Rated 3 out of 5 by zodia14 This hotel needs big external landscape renovations
The bathtub water was drained poorly even after an engineer was sent to fix it. There are no refrigerator or microwave in the room. There are no little gifts offered to welcome guests (i.e. chocolate, water, cookies, etc...). There is no guaranteed customer satisfaction policy.
August 7, 2014
Rated 3 out of 5 by JT987654321 Needs improvement
Hotel is run down needs upgrades
August 16, 2014
Rated 4 out of 5 by Okray A Better Than OK Stay
The room, bar and bar food and drink were what we expect from the Starwood name. Front Desk service was not so good. The manager on duty when we checked in seemed more interested in finding out what time we would be leaving - presumably to have the room quickly turned over. No personal "Starwood" greeting was forthcoming and as far as access to the Club Floor, we were told "Only Platinum Members". We have always had this access (we're Gold members) at other Starwood properties). Just seemed kind of cheap. Attractive and nicely laid out hotel.
April 10, 2014
Rated 5 out of 5 by JoAnonymous Lovely property
This is a beautiful and relaxing place to stay (as long as you have transportation).
August 14, 2014
Rated 5 out of 5 by Lt58dmtp Hotel is accomodating & professional
During my stay I listened as others interacted with the staff and noted two separate guests who were 'less than' polite natured and the staff went beyond reasonable to make them happy. This is one of the best hotels in Nashville!
August 8, 2014
Rated 4 out of 5 by Lanny123 disruptive room
we stayed in room 2099, which was right next door to the club room where they served breakfast and had food/drinks in the evenings. it was VERY noisy and loud. Every monring around 5:30 there was banging and clanging in the party room and people talking. Extremley disruptive and it did not feel like you had privacy. I suggest removing that room as a guest room.
July 28, 2014
Rated 4 out of 5 by yepalaska Great experience
Staff was fantastic; the rooms were roomy and bed were soooo comfortable; courtyard was a nice place to hang out (though it would have been nice to see it swept daily); pool hours were great since we worked all day and didn't have time until the evening to relax; checkin was quick and filled all my reservation requests; we will be back
July 30, 2014
Rated 4 out of 5 by MM617 Conveinient and Friendly
We checked in after midnight due to flight delays and missed connections. It was so nice to be greeted by someone who was pleased to see us. Again at check out, a very friendly front desk staff. Next time I truly look forward to staying longer.
August 6, 2014
Rated 4 out of 5 by Kodagrad Location, Location, Location
Easy to get to and close to most everything. Can't be more than 20 minutes to entertainment, restaurants, downtown and airport. Older property but kept up well and professional staff at all levels.
August 7, 2014
Rated 3 out of 5 by Craig74 Disappointed with staff
The facilty was awesome! The staff did not meet my expectations.
August 11, 2014
Rated 1 out of 5 by Custer22 Excellent stay, too short
I stayed here after driving cross country in a 26 foot truck with my daughter. The night before my flight home I stayed here, my other choice was the floor of my daughter's apartment! I had a wonderful king sized bed in a large room with a patio that led out to the pool area. The bed was extremely comfortable had a great night's sleep. I'm only sorry I couldn't stay longer to enjoy the amenities available.
In the morning I had an easy shuttle ride to the airport. Thank you for a great stay, hope to return when I visit my daughter again.
September 8, 2012
Rated 4 out of 5 by Shernie Usually love it but.....
Always stay here. Bar was under recarpeting so not as enjoyable. Need many more chairs at pool. people were saving chairs and not using them. It was uncomfortable so I left pool side.
August 5, 2014
Rated 4 out of 5 by tdirector Staff was friendly and very responsive
I made an error and didn't hang up my towel after signing up for no maid service .. the staff was very prompt in getting me another one so I made my meeting on schedule.
August 5, 2014