Rated 2 out of 5 by SAYETY Not great.
As others have said if you are gold or higher status as a SPG member don't expect to be treated as such. Club lounge (after you beg for access) doesn't allow kids. Come on, this is the nearest Starwood hotel to a MAJOR theme park and you block kids?!?! Literally, my 4 year old daughter had to stand by the door while i got our breakfast and carried out...staff didn't even offer to help me carry it back to the room. we really felt like a second class guest.
Hotel its self was OK newer carpet, ok rooms and beds...a bit of a mold issue in the bathroom.
November 25, 2013
Rated 5 out of 5 by BJPA Sheraton Harrisburg Hershey Hotel
HOTEL WENT ABOVE & BEYOND TO MAKE MY WIFE & I FEEL AT HOME!!!!
November 25, 2013
Rated 4 out of 5 by JH52 Pillows
Make at least one pillow very firm. Even the foam pillows on my bed were too soft.
November 25, 2013
Rated 2 out of 5 by RRMikey1 sub-par
Overall, I'd rate the hotel as sub-par - dated and not a good value for the rate.
November 22, 2013
Rated 1 out of 5 by sousaiv Checked in, checked out
Lifetime platinum member and they couldn't be bothered to upgrade me to an SPG floor.
Staff could not care less...Lousy attitude.
Some of the TV channels didn't work and the answer I got was, you just have to wait....
Cross this Starwood off your list....Not worth the stop...
November 20, 2013
Rated 3 out of 5 by ljb52 Not what I expected
Great beds, linens, pillows. Bathroom not ideal--some mold around faucet and door didn't close :(
November 13, 2013
Rated 1 out of 5 by db777 Needs a thorough cleaning
Stayed here as part of a family vacation. Everything was in need of cleaning. We went to use the gym and there was sticky soda spilled on the gym equipment.The hallways were in need of a vacuum and a carpet shampoo. There was a dead bug in the bathroom. Cleanliness means a lot. If you don't keep the common spaces clean how do I know that you are taking care of my room? Beware of sub-standard cleanliness here.
November 8, 2013
Rated 4 out of 5 by Zonnewi Overall, this hotel fits my requirements
Been there many times, know what the service and that fullfills my needs.
November 3, 2013
Rated 4 out of 5 by carolyn club room
the staff in the club room was great especially the lady who did breakfast.The food was always good there.The lady who did breakfast during the week was always friendly and helpful.Andrew at the front desk was also a great help to us.
October 28, 2013
Rated 5 out of 5 by rummy comfort
Hotel is a comfortable setting and is the perfect for a mom to get away alone and enjoy the bed, tv and cozy atmosphere.
October 28, 2013
Rated 5 out of 5 by Junnie83 Great hospitality
We found your staff to be especially friendly and helpful. I became ill during our visit and every one went above and beyond their normal duty to be kind, concerned and helpful.
The food in the dinning room and bar was beautifully served and delicious.
We certainly will recommend your hotel to one and all.
Sincerely, Jack and Hazel Lang
October 27, 2013
Rated 5 out of 5 by JulieHS Clean, Convenient and Comfy!
I stayed here for a convention and found the hotel to meet my needs in nearly all regards. My only inconvenience were the electrical plugs. Only two accessible in the room and everything we plugged in one of them fell out. The bathroom had one but the plugs did not hold tightly anything we plugged in it either. Fortunately we found the one that fold up out of the desk/table in the room.
Had a issue at check in using a debit card when checking in....DO NOT EVERY DO THIS AT ANY HOTEL. They put a "hold" on the amount which as I was sharing the room and only paid half...took nearly all my money for our stay. The manager on duty was GREAT and fixed it up for me and I got the money back immediately after working with my bank. The check in person should have told me and I specifically asked him about this when I gave him the card. Beds VERY comfortable, everything clean, conveinient and comfy! Would stay there again but the hwys around Harrisburg are crazy! They make no sense. Not the hotels fault though and they are right by what I GUESS! is one of the major hwys. Thank goodness for GPS!
October 24, 2013
Rated 4 out of 5 by OccassionalTraveler October Stay
On this most recent stay, the staff went out of their way to interact. Its always been good, but this was even a little better. Breakfast at the rest was awesome. Felt like the staff went a little above and beyond what we have come to see as the norm here. Always like staying here. Will admit didnt like that the starpoints for a free stay were doubled within the last several months, but staff seemed a little more enthuastic, and we will continue to stay here everytime we are in the area.
October 21, 2013
Rated 2 out of 5 by NicoleS Great proximity to Hershey Park
Overall I was very disappointed with the room. Within minutes of us getting there a 2 inch, unidentifiable bug met us, the ceiling in the bathroom looked like it had black mold spots and when the people flushed the toilet upstairs it sounded like it was right next to the bed. However, the kids loved the indoor/outdoor pool and the hotel was in a great location to get to Hershey Park and there are plenty of restaurants and stores nearby.
October 20, 2013
Rated 2 out of 5 by randy44 Problem with bed Sheets
I went to go to bed and I noticed a big blood spot on the bed sheets. Very dispointed.
October 18, 2013
Rated 5 out of 5 by Bodyman930 Outstanding Staff
I have traveled and stayed at a lot of hotels and I must say that your staff was the best I have ever encountered.
October 15, 2013
Rated 5 out of 5 by Chopper33 Great service
Thanks very much to the patient reservationist and front desk manager who assisted us when we needed to get our college aged daughter a room for a night as her flight had been cancelled. they focused on our needs and went to work to find a way to help.
October 12, 2013
Rated 5 out of 5 by LAG10813 Great location and comfortable beds!
The hotel was easily accessible from many points. The down bedding enabled a truly comforatble night of sleep.
October 11, 2013
Rated 5 out of 5 by Weekender01 Great Location
Easy access from major highways and local attractions
October 2, 2013
Rated 4 out of 5 by Emi1717 Great pool!
Pool is huge fun and clean
September 27, 2013
Rated 2 out of 5 by EarlyFlight13 Noisy Rooms
When we got to the room, there were fans drying the carpet and the room smelled wet, musty and of cigar smoke. We tracked down an employee who contacted the front desk which seem to argue w/the employee about the condition of the room; we got another room down the hallway, a repairman walked in the room to repair the wallpaper as we were waiting for new room keys. This guy was pleasant and recommend a nice place to eat. For the price of $209 per night, it had a very noisy air conditioner which did drown out the next door rooms of toilets flushing, showers running, hanging up clothes on the rod, doors slamming shut and kids running and screaming in the hallway when the air conditioner was running. When it wasn't running, don't expect to get any sleep especially if you have an early flight out of Harrisburg airport. Also for the price, the sheets shouldn't be hard and noisy. We did not use the amenities, although the pool looked nice from the hallway window.
September 25, 2013
Rated 5 out of 5 by MCurry0522 Exceeded Needs & Friendly Staff
It's not easy traveling with a 4 month old, but the staff went above and beyond to help make it an easy transition for me and my baby. The room was amazing and very clean. The staff at the front desk was polite and so helpful. When I got to my room they called up to make sure that I was satisfied. How nice was that?! I was also not expecting the hotel to be as nice as it was. I will absolutely be staying again!!!
September 25, 2013
Rated 5 out of 5 by mred65 the hotal is great
we had a very relaxing time, the hotal met all our expectations.
September 23, 2013
Rated 4 out of 5 by ThisWorkinMom nice but a couple issues..
Lovely hotel & friendly staff - but outside lighting in the parking lot is nearly non-existent. Unloading the car was difficult @ night upon my arrival, plus it was a bit creepy/unsafe as a solo biz woman.
My room was clean except for the bathroom which contained a used bar of soap in the tub area & a wet bath mat. Yuck.
September 22, 2013
Rated 5 out of 5 by tmschaf A gift reservation
I gave the room as a gift reservation for traveling family. The loved the location and the service they received. Since their return I have received three thank you so I am passing them on. Thank you for making my family feel comfortable and welcome.
September 16, 2013
Rated 2 out of 5 by DAS12345 Dining Room
I would like to compliment Mike that works in your dining room. He is a professional and is very courteous. He is truly an asset to your organization.
September 13, 2013
Rated 5 out of 5 by wunderlust Supreme Service
Having worked in the Luxury hotel end of the business for years. The Sheraton Hershey surpasses some of the 5 star properties by a mile stone. Service with a smile seems to be embedded in each staff member I had a encounter with. The Dog and Pony Restaurant servers were the best very attentive and sincere about making the dinning experience with them memorable. this would be my third stay and I look forward to returning.
September 7, 2013
Rated 5 out of 5 by andrea Great Hotel
Nice staff. Great accomodations.
September 4, 2013
Rated 5 out of 5 by None1234321 As advertised
We stayed overnight for a wedding at the hotel. Everything from my viewpoint went off without a hitch. There was also a youth hockey tournament in the area that filled the hotel with participants but they never seemed to overtake the place. We had a very nice stay. A very nice room discount was given for being with the wedding.
September 2, 2013
Rated 2 out of 5 by JLS2013 Poor service
I reserved a king room. I could easily have found a less expensive hotel but chose Sheraton because it is affiliated with SPG. I specifically requested a room away from the elevator. At check in the front desk person told me that I had been upgraded. When I went to the room it was directly adjacent to the elevator shaft. Every time the elevator moved the room filled with noise. I requested another room. I was then informed that there were no other king beds available although I had specifically reserved and paid for a king. I was placed in a room with two double beds. No adjustment t was made to my room rate. The room that I was given was poorly maintained. The bath tub drain was slow, the shower curtain was broken, and the room was just generally shoddy. This was a very poor experience. I will be avoiding Sheraton in the future and I am reevaluating my loyalty to SPG. For the record, I am a frequent traveler with lifetime gold status on SPG. I understand that issues can arise with rooms but I am very dissatisfied with this experience.
August 29, 2013