Rated 1 out of 5 by hk86 Very tired and needs maintenance
Terrible shower, very low water pressure and pipes hammered.
THE BATHROOM MIRROR FELL OUT OF THE WALL DURING MY SHOWER!! CRASHED DOWN ON VANITY AND TOILET IN THIS VERY TINY BATHROOM. IT TOOK ALL DAY FOR THE STAFF TO PUT ME INTO A DIFFERENT ROOM. They did offer 2000 Starwood point for my "inconvenience." The new room had no available outlets near nightstand for CPAP machine. The coffee maker on the desk was NOT plugged in and the desk was not moveable.
March 27, 2014
Rated 5 out of 5 by Lloydwales Problem Solved
I had a problem with my reservation (that was my fault), the front desk associate was very helpful and resolved the issue. Can't ask for anything more than that.
March 21, 2014
Rated 2 out of 5 by GCNPhilly Harried in Harrisburg
Hotel property has a lot to be desired. From loud squealing elevator doors, to dark drab hallways, I was surprise at how much work this hotel needs. Got a call on my mobile stating I was a no-show when I had checked in the day prior. Card key system in the fitness center wasn't working so the "secure" door was proped open even in the evening hours, and the treadmills and fitness equipment was in a sad state of care.
March 14, 2014
Rated 2 out of 5 by Mgroff912 Wonderful Staff/Dirty & Rundown Rooms
Very helpful staff! From the housekeeping staff to the custodians to the room service attendant to the front desk staff to the bartenders to the waitresses, EVERYONE was fabulously attentive.
HOWEVER, in the room, the heater was LOUD, the toilets were LOUD and those of other rooms could be heard through our walls, the pipes made noise after the sink and toilets were run. An empty shampoo bottle fell from between two "clean" towels. Comforters were dirty, as were bathroom mirror, back of the toilet, and windows.
I have AAA and did not know I could have received a discount as no one told me this when I checked out.
March 8, 2014
Rated 5 out of 5 by FreyaFoxieFox Excellent
We were delighted to stay at the Sheraton Hotel in Hershey PA. We visited the area for the World Horse Expo at the Farm Show Complex in Harrisburg. It was a quick drive to everything we needed, and there was a Target right next door just in case we needed something right away. We had excellent room service, and the Club Lounge was the best! We really appreciate the service from Pat (the club lounge attendant). She was very kind, talkative and entertaining. The only thing that we found wrong with our visit was the temperature of the indoor swimming pool. It was a little too cold for our liking, but we enjoyed the hot-tub!
March 3, 2014
Rated 4 out of 5 by Angel27 We stay here every year!
The hotel and rooms are very clean. Staff is very nice and helpful. We always enjoy the buffet breakfast.
March 3, 2014
Rated 5 out of 5 by Steve2080 Annual conference
The Sheraton's staff did a wonderful job with the qualify of the food and service provided to our group over the three days. Very good job.
March 1, 2014
Rated 2 out of 5 by Blueblood86 Bad Milk
My recent stay at the Sheraton Harrisburg Hersey Hotel was not what I was expecting based on the reputation of this company. The first clue my stay would have been not acceptable was when I booked and ended up with 2 separate confirmation numbers for the same weekend with 2 different price points. Customer service was gracious enough to honor the lower price point that was offered since I was attending a volleyball tournament in the area. When checking in I was told I could not have a late check out. The person checking in next to me asked for a late check out and was given a 1pm check out time. This was a little puzzling why I could not have a late check out since I was traveling on the same dates as the person next to me since we both have sons on the same volleyball team and we drove to the event together. The next clue was the complimentary breakfast room on the 10th floor. To my surprise when pouring milk on my cereal, it had gone bad. I reported it to the staff member that was attending to the guests breakfast needs and the response I received was, "I will report it to the manager". I went back on my second day of my stay and the milk again was bad. Same person that was attending to the guests breakfast needs had no response to the bad milk. Instead of reporting it to the front desk I went to a local establishment and had breakfast. I also did not like the musty smell in the room I was staying in. The ceiling clearly had water damage that was painted over, but still noticeable.
February 24, 2014
Rated 1 out of 5 by Buddy509 They need work
Bed was broke!, TV remote worked poorly, shower curtain was broke and Bathroom had hair every where!
February 21, 2014
Rated 2 out of 5 by CPJR Disgust
As a Starwoods member, I often stay at many hotels. I was deeply dissatisified by this hotel. Is was VERY dark in the hallways. The rooms were not clean. We found water bottles in the refridgerator from previous people. In addition, the shower is extremely dirty and not well kept up. There is mold on the ceiling and as you walk through the hotel, wallpaper is coming off the walls. We had to ask for towels at the pool, and when we first walked into the pool, there were dirty towels all over the place.
I would not come back to this hotel, nor recommend anyone staying here. There are many hotels in the area that are much nicer.
February 19, 2014
Rated 3 out of 5 by Monica5177 Room OK for a night or 2, Resturant & Gym good
While the room itself was just OK (could use a little updating). The pool & gym area were very good - and the bar/resturant had good food, good service, and convenient hours. They were open late and very accomodating.
During our 2nd day; there was some kind of pipe break on the 3rd floor - so i am going to assume that is the reason our room on the 5th floor smelled like a sewer the next 2 days. we tried closing all the drains to help the smell.... but it was very noticable.
February 5, 2014
Rated 4 out of 5 by Woody737 Captain Miami air
Arrangesd a 630pm van earlier in the day to the airport. 630 asked is someone taking us to the manager on duty I'm getting some one. 636 asked again and was told its only 633 and why don't you go out side and wait(14 degrees) left hotel at 645
January 23, 2014
Rated 4 out of 5 by Dawn29 Comfy, clean hotel
I love this hotel! However, when I had to check out early due to issues at my job, they wanted to charge me a one night fee for early check out. They waived the fee when I complained, but said it is part of the contract. I disagree with this policy, as i alerted the hotel the day prior to me leaving and if I was checking in the next day I would be able to cancel without penalty.
January 16, 2014
Rated 4 out of 5 by Michal117 This is a good convention site.
This is an excellent hotel for conventions and meetings. It has all that is needed for an event. The wait staff is excellent and work hard to meet the needs of guests for dinners and breaks. I have attended a convention here for many years and everything is consistent for preparation and planning. The only down side is that the meeting rooms are kept too cool for a January meeting.
January 12, 2014
Rated 3 out of 5 by TxnsnPA Great proximity to many venues.
Great location with regards to many venues. The hotel houses a nice restaurant and bar and pool. personnel are accommodating.
December 27, 2013
Rated 4 out of 5 by Shawn4752 Excellent restaurant
The restaurant is very good.
December 23, 2013
Rated 2 out of 5 by CanuckTraveler Terrible
Unfortunately this property does not meet the standards set by the SPG brand. It is worn down and all the facilities are below expectations. The rooms are very noisy and the pillows felt 20 years old. Stay elsewhere...
December 3, 2013
Rated 5 out of 5 by lellison62 Roomy
This hotel was better than we expected. The room was spacious and the hotel was close to restaurants and shopping. The hotel restaurant food was good, but the service was slow. The bed was harder than we expect at Sheraton Hotels, but all in all it was a great stay.
December 1, 2013
Rated 2 out of 5 by SAYETY Not great.
As others have said if you are gold or higher status as a SPG member don't expect to be treated as such. Club lounge (after you beg for access) doesn't allow kids. Come on, this is the nearest Starwood hotel to a MAJOR theme park and you block kids?!?! Literally, my 4 year old daughter had to stand by the door while i got our breakfast and carried out...staff didn't even offer to help me carry it back to the room. we really felt like a second class guest.
Hotel its self was OK newer carpet, ok rooms and beds...a bit of a mold issue in the bathroom.
November 25, 2013
Rated 5 out of 5 by BJPA Sheraton Harrisburg Hershey Hotel
HOTEL WENT ABOVE & BEYOND TO MAKE MY WIFE & I FEEL AT HOME!!!!
November 25, 2013
Rated 4 out of 5 by JH52 Pillows
Make at least one pillow very firm. Even the foam pillows on my bed were too soft.
November 25, 2013
Rated 2 out of 5 by RRMikey1 sub-par
Overall, I'd rate the hotel as sub-par - dated and not a good value for the rate.
November 22, 2013
Rated 1 out of 5 by sousaiv Checked in, checked out
Lifetime platinum member and they couldn't be bothered to upgrade me to an SPG floor.
Staff could not care less...Lousy attitude.
Some of the TV channels didn't work and the answer I got was, you just have to wait....
Cross this Starwood off your list....Not worth the stop...
November 20, 2013
Rated 3 out of 5 by ljb52 Not what I expected
Great beds, linens, pillows. Bathroom not ideal--some mold around faucet and door didn't close :(
November 13, 2013
Rated 1 out of 5 by db777 Needs a thorough cleaning
Stayed here as part of a family vacation. Everything was in need of cleaning. We went to use the gym and there was sticky soda spilled on the gym equipment.The hallways were in need of a vacuum and a carpet shampoo. There was a dead bug in the bathroom. Cleanliness means a lot. If you don't keep the common spaces clean how do I know that you are taking care of my room? Beware of sub-standard cleanliness here.
November 8, 2013
Rated 4 out of 5 by Zonnewi Overall, this hotel fits my requirements
Been there many times, know what the service and that fullfills my needs.
November 3, 2013
Rated 4 out of 5 by carolyn club room
the staff in the club room was great especially the lady who did breakfast.The food was always good there.The lady who did breakfast during the week was always friendly and helpful.Andrew at the front desk was also a great help to us.
October 28, 2013
Rated 5 out of 5 by rummy comfort
Hotel is a comfortable setting and is the perfect for a mom to get away alone and enjoy the bed, tv and cozy atmosphere.
October 28, 2013
Rated 5 out of 5 by Junnie83 Great hospitality
We found your staff to be especially friendly and helpful. I became ill during our visit and every one went above and beyond their normal duty to be kind, concerned and helpful.
The food in the dinning room and bar was beautifully served and delicious.
We certainly will recommend your hotel to one and all.
Sincerely, Jack and Hazel Lang
October 27, 2013
Rated 5 out of 5 by JulieHS Clean, Convenient and Comfy!
I stayed here for a convention and found the hotel to meet my needs in nearly all regards. My only inconvenience were the electrical plugs. Only two accessible in the room and everything we plugged in one of them fell out. The bathroom had one but the plugs did not hold tightly anything we plugged in it either. Fortunately we found the one that fold up out of the desk/table in the room.
Had a issue at check in using a debit card when checking in....DO NOT EVERY DO THIS AT ANY HOTEL. They put a "hold" on the amount which as I was sharing the room and only paid half...took nearly all my money for our stay. The manager on duty was GREAT and fixed it up for me and I got the money back immediately after working with my bank. The check in person should have told me and I specifically asked him about this when I gave him the card. Beds VERY comfortable, everything clean, conveinient and comfy! Would stay there again but the hwys around Harrisburg are crazy! They make no sense. Not the hotels fault though and they are right by what I GUESS! is one of the major hwys. Thank goodness for GPS!
October 24, 2013