Rated 2 out of 5 by Jessica08619 Hotel staff need additional training and Customer Service Skills
During check in the Front Desk Staff were very over whelmed and lacked the basics to complete my reservation. The entire process took over 45 minutes and our group was very irritated. After finally getting checked into the room I called Guest Services to obtain the schedule for the Jittney and the staff member was very unprofessional. She stated she didn't know the schedule and shouted into the phone that the pick up location was across the street with a tone. When inquiring to the venues that the Jittney travels to... she told me that the Beach Bar at Trump was closed. This was inaccurate and caused further delays to enjoying AC. I have a high tolerance for traveling but this experience was unacceptable. I'll be back in June and hoping the staff receives this feedback.
May 28, 2014
Rated 5 out of 5 by Pete741 Nice hotel
Nice hotel. Very comfortable
May 27, 2014
Rated 2 out of 5 by MemorialD Cleanliness & Basic Courtesy
I am very upset about the lack of cleanliness and attention my room has gotten on my stay this Memorial Weekend. I am applaud that my room was not cleaned what so ever. I returned to my room on two occasion to only find my room was not tidied and in the same condition I left it. I have two small children and this is totally unacceptable. I informed guest services and they sent someone with garbage bags to give to me to do it myself. I'm paid $250 a day to stay at a DO IT YOURSELF Hotel. I am a SPG member and this has never happened to me on all my stays. I received a call from Management the following day apologizing for what happened and informed me someone was going to come up and clean the room. I would like to report that we returned to our room again only to find the room was in the same condition as we left it in three days ago. This is totally unacceptable! I will not be bought by breakfast and free parking only to be disrespected over again over again. I was assured by your management and the cleaning staff on the floor that my room would be cleaned. Not only was the room not cleaned, but NO new shampoo, towels, sheets, and toilet paper. Thank god that the were two rolls of toilet paper that last 4 days of my stay. What pushed it over the top and made me leave a day early was when guest services said to me that they would call the housekeeping manager and ask him if the room was cleaned; was she joking? I was being told that I was lying? I received a call back that the supervisor would like to examine the room, I have pictures as proof, he told me that they had a housekeeper that had been giving them trouble before; why is that my business and why do I care.
May 27, 2014
Rated 2 out of 5 by Trisha33 Do Not Recommend This Hotel
This was the first hotel I've stayed in for a long time that didn't have free wifi. I was told I had to pay $9.95 or $14.95 (still don't understand the difference). At almost $300 a night it seems like Sheraton should include the wifi. I was told if I went to some
shopping services place and got a coupon book and brought it back to front desk I could receive a credit for the wifi. I didn't have time for this. I had tickets for a show at 7. But Why would Sheraton make their guests jump through hoops like this? Why nickel and dime guests?
Additionally, the pillows were lumpy and room service took 45 minutes for wine. The light in the bathroom and wall around it had mascara marks and smudges all over it.
With all of the hotels in Atlantic city, I will never choose this one again.
May 27, 2014
Rated 1 out of 5 by MGNick Avarage
Unprofessional, Jallian was very rude and she didn't want to explain or help on any question I had and also she hanged up on me when I was trying to be a nice and get some info I was looking for. Very disappointed
May 26, 2014
Rated 5 out of 5 by getter location
friendly staff and speed of sign in.
May 23, 2014
Rated 3 out of 5 by mreisbaum Very convenient, but that's it.
Ridiculous charge for internet and parking. The hotel is right across the street from the Conv Center, but it has no style or other redeeming aspects. The staff is nice, but the food is below average and their is no ambiance.
May 22, 2014
Rated 3 out of 5 by Om1980 Could do better
I had few issues with this place. I stayed there for one night recently. We had issues with the keys not working properly. We were given 2 keys and only one key was working. The water in the room is complimentary for SPG members but still got charged for it. The comforter in the room was dirty and we asked for a replacement which took almost an hour to replace.
May 20, 2014
Rated 2 out of 5 by Fongol Needs a clean up
Room has old upholstery, reeks of smoke, no
fresh air. Ok'd green policy at check in, housekeeping knocked at 7:45am.
Staff needs better communication, was given consistent wrong info regarding convention I was attending. Room service did not have a pen and confused.
May 18, 2014
Rated 5 out of 5 by Terry1958 Excellent
The beds were the most comfortable than any other hotel I've slept in. Left my pocketbook at the hotel and staff Fedex the pocketbook to me - they were most professional and very helpful
May 9, 2014
Rated 4 out of 5 by flyers14 room very comfortable
Pillows very soft but provided good support for neck
May 7, 2014
Rated 2 out of 5 by soomz Crowded
The hotel needs to be updated/renovated. The bathroom is very small, not enough light and no ventilation.
Also check to see if any events are going on at the convention center during your stay as the hotel becomes very crowded and noisy. I think the hotel should keep guests that are there for an event on all the same floors to cut down on the noise.
May 5, 2014
Rated 5 out of 5 by DentedinAC Ouch!
Breakfast was way too expensive for such an average breakfast. Was quite surprised to have to pay such a high price for internet and the valet parking was also way too expensive.
May 5, 2014
Rated 2 out of 5 by Beachbum102 Disappointing
Stayed here overnight for a wedding.
Very disappointed in the food served at the wedding. The hot appetizers were not hot.
The salad that arrived with dinner looked like something I never would have served my guests at home, limp greens that looked like they had seen better days. Unappetizing lukewarm mashed potatoes, in fact my dinner was not hot at all.
The walls of the rooms were paper thin, heard the people next door carrying on when they were in their room.
May 5, 2014
Rated 5 out of 5 by Padre2 Great place to stay!
We had a great stay. both accommodations and staff exceeded our expectation. We will definitely make a return trip!!
May 2, 2014
Rated 5 out of 5 by Salesman25 Comfortable and Convenient
The room had everything I needed for a Comfortable stay. The Tun Tavern had very good food, and Service.
May 2, 2014
Rated 4 out of 5 by JudyI Great Hotel - No Casino - Yes!!
I've been coming to this hotel for a dance competition for several years. The staff is always very pleasant and helpful.
It's disappointing that there is a charge for parking when I'm staying at the hotel and a charge for a bottle of water in the room. The room is very comfortable. However, it could use some updating.
May 1, 2014
Rated 5 out of 5 by Grumpy37 Nice Stay
Valet made easy parking and immediate registration was teriffic
April 30, 2014
Rated 5 out of 5 by NJRo Room Never Cleaned
Stay was very pleasant. Except we stayed from Friday evening to Sunday. Room was never cleaned by Cleaning Service???? Very dissapointed.
April 28, 2014
Rated 4 out of 5 by DanceDad145 The Definition of a great service.
Imagine a weekend full of over excited little dancers and their overbearing parents? Now imagine a staff that not only was capable of handling all of this with professionalism and grace, but understood some of the nuances that come with this specific clientelle, like our porter who knew first thing to do when entering the room was to hang up the costume bag and to put extra care into the handling of the "ribbon bear," and the breakfast host who gave a little sister an apple with a smile and some much needed attention, and the bar tender who understood the tired dad who needed that drink :). Bravo, staff at the Sheraton. Bravo.
April 28, 2014
Rated 4 out of 5 by Mantra April Stay in Atlantic City
The staff at the front desk was friendly and helpful. The room was a nice size and had all the amenities I needed for my stay. Prior to my arrival housekeeping had removed all feather and down from the room as requested. I note this because that doesn't always happen in hotels I frequent even when I ask ahead of time. Overall, I would recommend this hotel to business travelers.
April 25, 2014
Rated 1 out of 5 by yvonne76 horrible
never ever again and will not recommend to anyone
April 23, 2014
Rated 3 out of 5 by Ash92 I love this hotel!
I have stayed at this hotel many many times. We checked in on a Monday and we were there before check in time. I had to wait for the vallet people to come out to empty my car and take it to the lot for over 5 minutes. I than went inside to check in and there was no one at the desk. I waited almost 10 minutes for someone to come out to check me in. I have never had this happen at this hotel before and I don't know if it was because it was a weekday instead of a weekend. I will definitly stay here again but these things you need improvements on.
April 23, 2014
Rated 5 out of 5 by happy25271 Beautiful rooms and amazing service
We stayed in a VIP Suite to celebrate an anniversary, and the room was amazing. The suite had a separate living area with its own half bath, a separate dining area, and a jacuzzi in the bathroom attached to the bedroom. The suite would be perfect to be booked out for a bachelor's party or a honeymoon trip.
Beyond the room itself though, the hotel staff made our stay stand out. Our concierge at check-in gave us great restaurant recommendations and late check-out without us having to ask. The bell staff left sparkling wine and chocolates in our room for us our second night there. Everyone we spoke with was courteous and professional, and willing to go out of their way to make our stay as comfortable as possible.
The concierge lounge is well-kept. Breakfast in the morning and appetizers in the evening are provided. The only reason I gave four stars for food is because there was not scrambled eggs or other hot items (besides oatmeal) at breakfast. I did not have the chance to try other hotel foods such as the restaurant or room service.
Overall, we enjoyed an unforgettable stay at the Sheraton Atlantic City. The location right behind the Outlets also makes this hotel a perfect choice for a girls weekend trip. As it is not part of a casino, the hotel is also quiet at night and allows for a peaceful evening in and a good night's sleep. This hotel will definitely be my first choice when I visit Atlantic City again. Highly recommend!
April 23, 2014
Rated 3 out of 5 by Suemh Very loud in hallways
I have stayed here before and this time was horrible. Place was very loud and busy, pool was packed with kids that I couldn't use it. Weight room was full of kids. Room and hallways had people screaming all night, couldn't sleep...
April 22, 2014
Rated 5 out of 5 by CCS77 This hotel was great
I had an excellent stay! The room was great, the food in the restaurant was good and the staff was excellent!
I would stay here again!
April 14, 2014
Rated 4 out of 5 by SusieQ2014 Great value - close to all
Great value- close to Jersey shore beaches, shopping, golf, great restaurants
April 14, 2014
Rated 5 out of 5 by BillyPhilly Better than expected
I was greeted, and they switched me to the City View which was great. Clean, modern, fresh feeling hotel.
April 11, 2014
Rated 4 out of 5 by Bill2387 Hotel good for conferences
Quite, clean place for meeting. Nice views of Atlantic City from higher up.
April 10, 2014
Rated 4 out of 5 by Alex21666 Nice hotel, convenient to train.
Cabs here are expensive, so have a car if doing a lot of moving around the city. Staff was very accommodating, except the valet service. Slow and not up to par on my stay. They could have just been having a bad couple days.
April 7, 2014