Rated 3,3 out of 5 by 242
Rated 5 out of 5 by ECEJon Great stopover stay!
I just returned from an overseas trip and took my family here for one night.
It was great!
Club room and junior suite for our family of 5 and interconnected as well; so thoughtful! And the comp internet access; all the amenities(slippers;robes...)
Breakfast room and Lounge access provide us what you would expect from a nicely run Sheraton: selection of food and beverage; fresh fruits; and good service. Only thing to bear in mind is it does get very busy in the morning and we had to queue for about 15 minutes to be seated for breakfast. It was worth the waiting though!
Great Value for money!
25 de Novembro de 2013
Rated 5 out of 5 by John90292 Great Hotel & Staff
I had the pleasure of staying at the hotel on my entry to Europe in late September. I liked the facility and staff so much I decided I would return and stay again prior to my return flight to Los Angeles. I found the hotel facilities to be top rate, the rooms spacious and spotless but the best feature of all were the staff. They were very welcoming, friendly and helpful. After a month on the continent I returned to London and reserved a room at the hotel. I flew to Gatwick and took a National Express bus to Heathrow for my flight in the morning. As I made my way to the hotel I discovered that I had lost my cell phone. I was sure I left it on the National Express bus from Gatwick to Heathrow. When I was checking in at the hotel the front desk staff asked about my day and I explained that I had just discovered that I lost my phone. I told them that I had been trying to contact the National Express Lost and Found Department but had not been successful. The staff person (Shirley) immediately took charge and made some inquires for me and by morning my phone had been located. Later I was helped by other staff members as I tried to figure out how to get to the place where my phone was being held for me (and still have time to make my flight). Again, the front desk staff jumped in to action and I recovered my phone and made my flight with time to spare. I was very impressed that the front desk staff made my problem their problem and took it upon themselves to help me resolve my problem. I couldn't be happier with the level of customer service I received at the Sheraton Skyline Hotel. I look forward to staying at the hotel again in the future.
23 de Outubro de 2013
Rated 5 out of 5 by Lalibela Comfortable stay at the Heathrow Sheraton
Had a very pleasant stay in a club room with club facilities - I was expecting a club room to be bigger than standard room. Pleasant lounge and very nice staff in the lounge although food average. Also front desk and concierge. The porter who assisted us on arrival was very pleasant and welcoming to the hotel - it was his first day and I am sure he will be a great asset to the Sheraton.
9 de Outubro de 2013
Rated 5 out of 5 by shahrazz Excellent as always
This is one of my favorite starwood hotel the service is always good and although a airport hotel the staff remember guests. I stay once every few months but they always remember me. They are also excellent in giving SPG recognition as they always upgrade me being Platinum level. The hotel is also great for Heathrow and Terminal 5 is the first drop off and last pick for the airport hotel hoppa bus service.
30 de Setembro de 2013
Rated 5 out of 5 by tmcurtis Excellent Location, Service & Staff
Close enough to LHR yet further away to avoid the noise. A peaceful location near a busy hub. Excellent, efficient yet unobtrusive service, staff were so friendly, they made you feel welcoming & comfortable after a long journey. Met every need. Food excellent selection & quality. A well run hotel, clean with impeccable standards. Will definitely return every time I fly in or out of LHR. I have most definitely found a home from home location.
24 de Julho de 2013
Rated 5 out of 5 by Saibini Above and beyond -
The concierge was very helpful when I realized that I left an important, VITAL, Rx at home in San Francisco. He suggested I call a local Chemist to see what could be done. As it turned out, the Chemist was able to help me.
Most hotels are the same, it's the STAFF that make a difference, and the staff at the Sheraton Heathrow are always great.
21 de Julho de 2013
Rated 5 out of 5 by Poppa Great service
Have used the hotel on many occasions due to friendly,efficient,and courteous service. The hotel is very well situated and provides a very high level of service. All facilities meet or exceed expectations. Club room facilities are excellent
16 de Julho de 2013
Rated 5 out of 5 by Business999 Short Notice Stay
I needed a single night at short notice (no booking) after I returned my rental car at Thrifty. You found me a room without any fuss and provided me with 100% first class service. As a result I managed to get to my Heathrow flight both refreshed and ready for a new day. Thank you.
3 de Junho de 2013