Rated 5 out of 5 by Nerol Great Location
We stayed at this hotel in April 2012. The staff was friendly and the room was clean. This hotel is located within walking distance of tons of food and a mall. This was a great stay.Oh be advised there was some construction going on in front of the building so the sidewalk was closed. The police told us to walk down an alley at night. I was with my son so I was not too thrilled about that. I could not hear the noise from the construction but some others could. We stayed on the 18th floor with a view of the “circle”. Of course, this is not something the hotel can really control but just be aware.
April 17, 2012
Rated 4 out of 5 by Brad1000000 A little older, but very nice
Given mixed reviews of this hotel, I was a little leery about staying here. However, my low expectations were blown away by excellent service and a hotel that's in pretty good shape for its age. There is a nice club lounge with light appetizers in the evenings (every day) and a pretty nice breakfast. The lounge hostess was there both evening and morning, and was super friendly and accommodating. Platinum received suite upgrade even though the hotel was sold out. I was also there on the weekend, and parking on the street (after 9PM on Saturday) is free on Sundays, but watch for no parking signs.
July 29, 2013
Rated 2 out of 5 by Boiler81 Not Up to SPG Standards
I'm very disappointed in my recent stay at this Sheraton. The flat screen in the suite had cables unscrewed and the HD didn't work; bulbs were burnt out over the sink; only 1 of 3 phones in the suite worked; EVERYTHING was dusty; the linens were stained in several places; electrical outlet pulled out from the wall when I unplugged hair dryer; overall dirty. However, the front desk staff and the Valet were VERY helpful and friendly and greeted me each time I came and went over 3 nights. I commended them on this upon my departure. As far as SPG goes, this hotel needs some refurbishing and SOON!
March 3, 2013
Rated 5 out of 5 by LisaABCC Perfect stay
We booked a king suite and a king room for our Easter stay. I requested a corner room with a view of the monument. I got everything I asked for and it was amazing. The suite was a perfect place for us to hang out together, color Easter eggs and open Easter baskets in the morning. The whole facility is impeccably clean. Everyone is extremely friendly and helpful. Super comfortable bed. Wonderful shower. This is our favorite Indy hotel. We keep coming back. Excellent location as well. All in all, the best place to stay when in Indy!
April 21, 2014
Rated 5 out of 5 by Nini60 Hotel Location was Grand!
Downtown Sheraton was located in the midst of shopping malls, stadium, restaurants, etc. We were able to walk to these sites and explore to our heart's content. We didn't have to utilize the taxi to get us places. We were able to watch the Indiana Pacers play and it was within walking distance. Places like the CVC Pharmacy was around the corner for any necessary items that we needed. AND, also a Starbucks coffee shop was within the hotel which made it very convenient to have our bold coffee every morning and tea in the afternoons. Thanks.
April 7, 2014
Rated 4 out of 5 by Bluesky Hope bathroom situation better
I thouroughly enjoyed my stay at this hotel. Conveniently located with good facilities, and hotel staffs were fantastic. The only drawback is bathroom. Had difficulty to get "hot water," and took a long while to get at least medium hot water. Drain was a real problem at bath tub.
Need to be fixed but not reported because I stayed only one night.
The other problem was hallway on 12th floor. Seems like there is some kind of "water" problem, and was slipper. Needed to very cautious not to slipped over.
Breakfast at the Club lounge was really great.
Bed was comfy and can sleep soundly.
December 24, 2012
Rated 4 out of 5 by deerisle Good business hotel with smallish rooms
First, the two real positives of this property are a) some great staff who cared about the guests; and b) remodeled guest rooms that were very comfortable.
The downsides were that the rooms were smaller and so the updating could only go so far. The lobby is also small and doesn't have a lot of amenities. The service in the club lounge was excellent, and the food was good.
Another drawback was that I had to have my toilet cleaned after my arrival but I took this as a fluke because all of the other service was superior.
In the final assessment, the positives outweighed the small room and small bathroom. The rate included parking for just a couple bucks, and the location is right by the circle downtown.
September 1, 2012
Rated 3 out of 5 by azlarry hotel needs better upfront peope
the person that worked the evening i arrived there was not a good employee. I had the room next door having a party starting about 230am and I called the front desk and they had the security go up there to quite them. they did get quite for 15 minutes then they got louder and louder and i called downstairs again and she they were drunk and i said remove them. Well she didn't do anything to quite them. the next morning i went downstairs and spoke to the manager on duty and he moved us to a different room. Those drunk guest should have been moved and or been thrown out of the hotel.
August 14, 2012
Rated 2 out of 5 by diva2012 Worst Stay Ever
I arrived for a conference with United Way. Upon my arrival, I found the front desk staff cold and uninterested. I was not told that we had free Wi-Fi in our rooms until I came down to the front desk and was told, I should have stated the reason for my stay. I was given a ticket for in and out that did not work, so I had to go back into the hotel to have this rectified. Additionally, the rooms were cold. My room temperature was at 90 and it was still cold. I found that other participants at the conference had to change rooms for the same problem. I will never stay here again!!!
February 26, 2012
Rated 2 out of 5 by ChiefWalter Central location, low star point usage, needs updating
I was looking for a Starwood hotel in Indianapolis for one night over Thanksgiving weekend. I didn't intend to spend much time in the hotel/room, and since I was using star points, I selected the Sheraton for it's location and low star point requirement for a free room. Being platinum, I was upgraded to a suite which was nice and updated, however the rest of the hotel is in need of an update. The hallways look like they haven't been touched in decades and one can't help but feel depressed walking down them. The lobby is "ok" and looks like it might have been refreshed. One other area that I think they need to address is hotel security - i found it surprising that someone could park in the enclosed garage and access the guest room floors directly without needing a hotel key. So overall, if you are looking for an average/dated hotel in a good location downtown I'd recommend this starwood property. Not sure I'd stay there again though given how dated it was. I think I'd go to the Westin next time.
November 27, 2011
Rated 4 out of 5 by DrDH The waiting staff needs trained.
I arrived and had to wait in line while the front desk had only one person working. Had to go find the person to valet park my car and had to leave car out front locked. Went to Alexander Bar for bit to eat. I have stayed her several times and the females are always complaining about something in front of customers..we're out of dinner rolls...I cant believe this place...we're out of...etc" They need to go to the back room and wash their laundry. Very unprofessional. They didn't have the usual breakfast for platinum and didn't tell anyone. SO I go up there and nothing there. Went to front desk and got a coupon for buffet. Went in and served myself..finished my entire breakfast and never got a coffee or a glass of water. Finally just left the coupon on the table and checked out. The front desk is really trying to perform customer focused but the food staff are just abysmal.
May 10, 2014
Rated 4 out of 5 by Jo49 Pleasantly Surprised
This hotel has been remodeled and is located within walking distance of many points of interest. The beds are great. My only complaint was the parking as the machines were broken and you had to get out of your car and pay for parking before you could get the bar to raise. Had the staff informed me I needed to pay the parking ticket prior to checkout I would have done that and saved myself a lot of frustration.
May 9, 2014
Rated 2 out of 5 by Roadie13 Not impressed
I recently became an SPG member and stayed at Sheraton of Columbus, OH. Our room was exceptional!! So, that's why I chose Sheraton for my stay in Indianapolis. I was, to say the least, not impressed. It was clean, yes. The staff were polite and helped us get a cab. But, I suppose my expectations were a little high after having stayed in such a great room in Columbus. And to add to the disappointment, the hotel was FULL of college kids in town for conference. Who were more than disturbing until the early hours of the morning. I'm not sure i would recommend this hotel. :(
January 7, 2013
Rated 5 out of 5 by JaneZ57 I had a Gorgeous Room
This is a very nice hotel. The service was topnotch, and the location is close to everything in downtown Indy. The room was absolutely gorgeous and I couldn't have asked for a nicer experience.
May 24, 2014
Rated 5 out of 5 by evaughn75 Very Nice Place to Stay in April
This was my second time staying at this hotel, and it was wonderful. Last year at this time in 2012, my stay was unpleasant because the cooling system in the building wasn't working and wifi unreliable. The staff graciously offered to move me and also brought me a fan.
This time, in 2013, everything was perfect, including the A/C and WiFi. I do wish that it was easier to figure out my SPG points, etc., but a small complaint overall. GREAT breakfast, professional staff, super comfortable beds, Starbucks downstairs, high end linens, and impeccable conference services.
April 22, 2013
Rated 5 out of 5 by Couple16 Good Night Sleep Tight : )
We came to Indy for my husband to run his 13th Marathon. When looking for a hotel we want to be close to the start/finish line, expo and restaurants. We want to park onsite and have access to our car. Most of all we need a comfortable QUIET good night sleep. The Indy Sheraton had it ALL. It was so quiet we thought we were the only guests in the hotel. (They were sold out). Everything was perfect during our stay from the staff, to the room with a fridge/freezer (great for his gel ice pack) to the parking. Bonus...Starbucks in lobby and CVS next door! We'll be back!
November 3, 2013
Rated 4 out of 5 by Lahainagal2014 The staff is very responsive to guests
I found room service to be very responsive to my needs and requests and must commend guest services for sending security immediately when there was an attempted intrusion into my room by college students partying in the hall outside my door. Security was firm but not abusive and the situation was well in control once they arrived. My only negative comment regarding responsiveness would be to my report of a leaking window during rains that left a 2'X1' area of carpet completely soaked for nearly 12 hours.
April 8, 2014
Rated 3 out of 5 by geniuskaka Overall it's just ok.
The location of the hotel is nice that you could see the nice view of the city center. The front desk staff was helpful when we checked in. There were a couple things we did not really enjoy during the stay. The first thing was the internet. When I booked the room the feature included high speed internet, but I was told it is not free when I checked in. So be aware that is not free internet, it is just an available feature. When I called the guest service regarding to this the lady who answered the phone was very, very impatient and rude, honestly the worst I had had before at an Starwood hotel. We stayed there on a Saturday night and there were people shouting and crying in the hallway all the way till 2am. So be aware...
July 24, 2012
Rated 4 out of 5 by Mercedes The hotel has great features
We had very loud children staying next to us. They constantly kept up noise throughout the night. They would say mean things through the wall, sing in the hallway late at night. Once the security came twice to make them keep quiet, they then started to stand in the doorway and keep up noice. The third time we called, security must not have shown up because the noice didnt stop until after midnight. It was horrible because we had to get up at 5:00 each morning for my daughter to be at the convention center. We are home and still very tired from lack of sleep.
January 21, 2013
Rated 3 out of 5 by RDM65 Disapointed in service
I have stayed twicw during the Month od November. I really like the upgrades to the fitness center. Thank you for improvements to fitness center!
On my 1st stay I was offered email delivery of hotel bill and had access to Starwoods Reward member lounge. On 2nd stay I was not offered electronic delivery of hotel bill and was denied access to StarWoods Reward Lounge, which I had access to startwoods suite and a room on starwoods preferred floor. I was not given any explanation when I asked why I was treated so differently on 2 seperate stays on 2 weeks appart.
November 17, 2012
Rated 3 out of 5 by jdc14 Don't stay in room 1102
Room 1102 is very poorly soundproofed and smell-proofed. We could hear our neighbors making some very graphic sounds that can't be mentioned on here, not only once but twice during our stay. Also, you could smell their cologne/perfume in our room which required us to drape the joining door in pillows to block the smell. Needless to say, it isn't the greatest room. However, the hotel is very nice and has a wonderful staff. I would stay here again but definitely not if the room had a joining door. I'm don't like to be a complainer but this was just disturbing.
November 12, 2012
Rated 3 out of 5 by Minimarathon Hotel website
To see the facility information, I looked up the hotel website. It was bizarre. Restaurant information was so wrong and wifi info was not updated. To make a reservation for one of the restaurants, I needed to call twice but I still couldn't do it because nobody answered even I called after the time a hotel clark told me. Website is a face of hotel and this website totally failed the purpose.
May 4, 2014
Rated 4 out of 5 by HFrye Could be EXCELLENT!!!
Just a bit of insight on what could be an Excellent Visit. The room we were in should have had a sleeper bed and did not. There seems to be a corner ceiling in the room that could use some attention. The Staff are efficient and friendly and were helpful and very professional, consistent with my previous stay!! The clerk did not recognize the fact that it was my second visit. We were not informed as to where the Fitness Room was located. Just a few things that came to mind. The menu could use a better selection and variety when it comes to dining in menu.
March 3, 2013
Rated 5 out of 5 by Jenny201110 I enjoyed my stay
This is my second stay in the hotel in 3 months. The service is consistently excellent. The breakfast buffet in the hotel restaurant was very good; especially I like the fresh healthy salad available. I was surprised that the club lunge breakfast looked just as good as the restaurant when I went to there late for some cold drink. Most other club lunges in US only serves cold breakfast. That is why I prefer to eat breakfast in the hotel restaurant instead of club lunge. Next time I will eat my breakfast in the club lunge when I stay in this hotel again.
July 22, 2013
Rated 5 out of 5 by Sunny80 Great Stays
This hotel is really excellent! Rooms are clean! Staff fantastic! Enjoy the lounge and little breakfast on the club floor! Have stayed here multiple times and this has been truly a home away from home! For a few minor issues I did have, which can be expected for the many times stayed here, the hotel staff more than made up for the problem!!! Hotel in a good location downtown, close to mall and great restaurants.....but who needs those restaurants when you have the club floor!!! Actually, the club floor was closed last week and we were given coupons to eat in the restaurant! How nice!!! Just another pleasant surprise! Actually, I'm going to plan on eating in the restaurant sometimes! The SPG program is the best! Thank you! Thank you!
January 5, 2013
Rated 5 out of 5 by robfromflorida Friendliness of staff was outstanding!
I was greeted by Abigail at the fron desk with a smile and welcome upon check in, the concierge was helpful with their recommendation and the icing on the cake was Christina at the bar!
Christina was helpful with food recommendations, attentive to my needs and very professional! She was friendly, on top of things and no matter how busy things got, she had time for a friendly word while keeping drinks filled and fresh!
I spend on average of 200 nights a year in hotels and Christina is the best bar professional I've encountered.
Thank you Sheraton.
April 23, 2013
Rated 4 out of 5 by Christina0111 Overall Good, But A Few Issues
The hotel is in great proximity to downtown, clean, updated, etc. However, I kept feeling like we were being taken to the cleaners. Sheraton parking is $25 a night, but directly across from Sheraton parking, public parking is $15 a night. No refrigerator in the room which I thought was a bit odd for the caliber of hotel. And, no free wifi despite their reservation site indicating Internet access (apparently it's free in public areas and some rooms but not all - but this is not clearly spelled out not even in fine print on the reservation website).
August 25, 2013
Rated 1 out of 5 by AwesomeEK NEVER stay here
We checked in after a long 8 hour drive and were greeted by the smell of septic in the hotel lobby. WE thought it would end there but by the time we got to the room we were ready to leave. The room was at least 20 years old in decor. The fixtures in the bathroom were at least the same age as well. We changed rooms 3 times because the first room smelled of cat urine and there was pet hair everywhere. BTE< they are pet friendly. Too many other problems to mention but the staff was nice for the most part and a decent concierge lounge open 7 days.
September 25, 2012
Rated 1 out of 5 by SalParadise My room was hot and musty smelling
My room smelled bad from the minute I walked in. It smelled as if there was a mold problem in the room.
Also, the A/C in our room was very ineffective. My girlfriend and I both had a difficult time sleeping because our room would not cool down. We spent most of the night tossing and turning and sweating.
Finally, we were not given the room that we reserved. We had booked a king size bed, which was guaranteed with a credit card. However, when we arrived at hotel we were given 2 queen beds. When we asked about it they said "oh well, too bad".
July 23, 2013
Rated 1 out of 5 by Educator42 Extremely disappointed!!!
Reservations were inaccuratedly made by Sheraton customer service. Got to Sheraton after driving for hours...no room! Front desk "helped" me find a "nice" hotel somewhere else. The "nice" hotel was in a deserted area. I was afraid to get out of my care. And...it was, literally, connected to the hospital. It's a building occupied by people visiting their family member who is a patient at the hospital. Really??? Nice "HOTEL"??? Was this done on purpose? I'm an educator who, along with several other teachers, visit and stay in Indianapolis several times a year. I've never been so humiliated in my life. Now, I'm told I have to wait until after an investigation is done and recording listened to in order to receive a refund. Disappointed Indiana Teacher
March 19, 2013