Rated 5 out of 5 by Eddie2010 Realiable stay and value
Always freindly staff, willing to assist. Starting from the check-in to the staff at the restuarant Shula's and check-out. Willing to accomidate my requests in a polite and professional manner regardless what time I check in.
Excellent gym facilites, good selection of machines, weights and enough so always avaialble during peak periods such as the morning and evenings
September 9, 2012
Rated 3 out of 5 by pjp1981 Nice hotel!
We enjoyed our stay and the staff was very friendly. The breakfast buffet was excellent.
We were disappointed the the SPG club lounge was closed for maintainance. We always enjoy using the lounge and will check next time before we stay at a Starwood Hotel.
Also the outdoor pool had a lot a debris and was not cleaned during our stay. We used the indoor pool instead.
June 7, 2012
Rated 5 out of 5 by Karano0 Great service
The staff at the hotel were exceptional. From the check in to check out they provided something extra.
October 22, 2014
Rated 4 out of 5 by Way2Busy A pleasant home away from home.
I have stayed here many times and will always come back when I am in the area. The facility is welcoming and the staff friendly. There are many areas of the hotel arranged as you would your home with chairs arranged for private conversations and small nooks where you can work privately without being stuck in your room. The bar and restaurant are outstanding.
October 13, 2012
Rated 3 out of 5 by FrozenChris Indoor pool is a joke
We picked this hotel for the indoor pool and hot tub. The tub was a murky brown and barely warm. The pool was not even close to being warm. Too bad the facility does not pay attention to the pool/hot tub area.
October 5, 2014
Rated 3 out of 5 by Krandolph Good stay one time bad stay the next
First stay was shocking. No heat for the first two nights, entrance door to were our room was tore up. Propped open with an astray the first night and a piece of furniture the next. Huge stains in the carpet were the refrigerator had leaked. We were told to park around back but had no way in due to the door, we had to walk all the way around to the front and come all the way down the hall to get to the room. When the Internet did work in the lobby it was very fast. Told front desk all these problems nothing came if it. Even seen maintance guy in the hall and told him, still nothing! The 3rd night someone did come check the heat. He put a temp gauge up to vent seen it read 58, opened the vent stuck his hand up in it, shut it and said it was fixed. BUT GREAT experience in the breakfast lounge. The guy that served us was excellent. Good manners, very polite. He made me feel welcomed. The bartender in the resturant was GREAT!! Thank you
November 29, 2011
Rated 5 out of 5 by LexaLynn room repairs
807 needs a new sink and the hole in the shower repaired. Other than that it was great.
October 21, 2014
Rated 4 out of 5 by Abby1976 Hotel located 1.1 miles from the airport
Hallways needed to be cleaned
(vacuumed and shampooed)
Could not get any heat in the room
October 21, 2014
Rated 4 out of 5 by ccarey Overall good experience
Housekeeping was kind of below par, room wasn't cleaned all that well and the coffee supplies were not refilled. The person at the front desk when I originally tried to check in was rude and short, saying that there were no rooms ready, even thought it was after 3pm.
Other than that, great hotel and the rest of the staff was extremely friendly
May 13, 2013
Rated 4 out of 5 by Fefe112 Pet Friendly and very clean
The grounds are kept up well and the room was quite comfortable. More importantly, it is a pet friendly hotel which is clean and great for your pets. It is a hotel that will make the guest happy because of its decor and atmosphere and your pet will be thrilled to be traveling with you.
August 25, 2014
Rated 3 out of 5 by tesh Nice Hotel,Not Enough News Channels
I have stayed at this hotel many times. It's nice and the hotel staff is amazing. I would stay at this hotel more but this hotel does not have tv channel MSNBC. I have requested this channel many times. Unfortunately, because this hotel does not have this channel, I don't stay at this hotel much. Most Starwood Hotels have this channel.
October 22, 2012
Rated 5 out of 5 by BestInShow Far exceeded our expectations: fabulous amenities
We were super pleased with EVERYTHING. All the packages/specials are incredible. We took advantage of the Birth Year Special and couldn't believe the deal we got! Awesome modern spacious room, indoor and outdoor pools, really nice fitness center, Starbucks coffee bar, on-site dining options and very pet friendly. We will be back!
August 8, 2012
Rated 3 out of 5 by sherrion ice maker
I would recommend when making reservation that you want a room away from the ICE MACHINE AND ELEVATORS! The last time I stayed there, my room was right next to the ice machine and as you can imagine, I did not have good night sleep to say the least. Also I wish that the heating and cooling system was much more quiet!!!!!!!!!
May 12, 2012
Rated 4 out of 5 by Woodlawn Feature I enjoyed
I enjoyed the auditorium seating for the classes that were held there. However, the location of the meeting spaces seemed to be a long way from the rooms. Some who had walking disabilites were having a hard time getting from one place to another. An elevator near the meeting rooms would be helpful, not the individual lift.
November 9, 2012
Rated 1 out of 5 by Michael620 No sleeping happened here
The hotel seemed to be very clean and well taken care of from a visual standpoint. The food at Schula's was exceptional. That is were the good stopped. The A/C in the from was either on and freezing or off. There was no in between. You can adjust the thermostat but nothing changes. We were opening and closing the balcony door to adjust the temperature in the room. It did not work either. The first night we thought the bed we were in was going to fall apart. Uncomfortable and noisy. We switched to the other bed the next night and it was better, but that wasn't saying much. Still uncomfortable and noisy, just not as bad as the other. We tried to get a nap in during the afternoon between the two days, but there was non stop yelling and noise up and down the hallway for hours. It was the cleaning staff. It sounded like they were in the room with us as there is no sound proofing in those walls. We had our please do not disturb which actually said quiet please on it, on our door. Didn't matter to anyone. Will never stay here again, and we stay regularly in the area.
September 15, 2014
Rated 3 out of 5 by ShannonDoor Noisy Room
A nice facility hampered by unacceptable mechanical systems noises in my room, Room 434. HVAC dampers slamming shut and water hammer of pipes would have made anything other than a heavy sleeper think that they were in a haunted house. Just way too noisy. And why in the world would one want to pay for in house internet?
November 10, 2011
Rated 3 out of 5 by Pittsburgh Average Comfort
Lobby hallways etc, no air conditioning -- rather hot, uncomfortable. Room was ok; bathroom is very small. Clearance to close the door was only about an inch between toilet and door. Had a nice ouside and inside pool, which was appreciated with the hot weather! We liked the breakfast; lunch was also good (at Shula's).
July 10, 2012
Rated 5 out of 5 by Baby0403 My Experience
This was the most clean and comfortable place I have stayed to date. The hotel staff were courteous and extremly helpful we also ate at Shula's 347 the staff was exceptional and the food and drinks were delicious. Kris the Assistant Manager and his team that night were great. I would reccommend anyone to stay there.
November 7, 2012
Rated 5 out of 5 by CrosbyLane An Unexpected Pleasure
It was the nicest stay on our trip from Baltimore to San Antonio. Loved Shulas"s for dinner, and your wonderful chef-prepared omellets for breakfast. Had a wonderful night's sleep, thanks to your super comfortable beds. We might return to Roanoke just to experience another night at your hotel.
Crosby & Angela
August 27, 2012
Rated 5 out of 5 by deedee50 this hotel was very clean
even though our stay was short at the Sheraton in Roanoke, it met and exceeded all our expectations. Everyone one was friendly when we asked questions, room was very clean, beds very comfortable. We were not able to take advantage of the spa, fitness center or pool, but those facilities looked very inviting.
September 13, 2012
Rated 4 out of 5 by Jolietbob October weekend
Room was well appointed and comfortable. There were a few issues which could have been improved upon, such as a very noisy air condtioning system in the room, poor elevator service to this area, and a non-functioning, untstaffed club room. The restaurant lunch was very good, and the staff extremely helpful.
October 10, 2012
Rated 4 out of 5 by Harrison Good hotel on your way
This hotel is a good and peaceful place to stay when you are on your way near Roanoke. Hotel has good conference facilities and enough rooms for various events. Place is easy to find both by the car and from the airport. Within walking distance of the hotel does not have any shops or attractions.
June 17, 2014
Rated 5 out of 5 by ET2020 Loved the Indoor/Outdoor pools & the Breakfast Buffet
I was pleased with our recent Stay in Roanoke -- The hotel was nicely appointed, and the accommodations met our expectations. The staff was courteous and friendly, and the amenities were easily accessible and clean.
The Breakfast Buffet was excellent ; we loved the made-to-order Omelettes.
July 7, 2014
Rated 2 out of 5 by moosedog12 needs renovation
Where to start. Clair torn, multiple insides coming out. Rug filthy. Bed lumpy. MIldew and of smoke odor in the room. One of the worst rooms ever.
September 29, 2014
Rated 3 out of 5 by nickname2short security and maintenance
Door safety bar was broken. I reported it soon after check-in but it was never fixed. Since I don't trust the electronic key locks even when the inside latch is turned, I kept the desk chair propped against the door.
The floor lamp near the club chair did not work and a light was out over the sink vanity.
October 10, 2013
Rated 4 out of 5 by Dkrideout A good value
I was satisfied with the hotel even though I think when you stay with points you are not getting the very best rooms as if you were paying for the night. The points rooms always seem a little less than what you expect from sheraton.
September 2, 2014
Rated 5 out of 5 by RainbowRidge Sheraton Roanoke
We have stayed at this hotel several times and enjoy staying there. The hotel is great and the staff is very friendly and go out of their way to help. The Sheraton Roanoke has a great pet policy and not only do they have this policy, they go out of their to make people travelling with pets feel at home.
December 25, 2012
Rated 5 out of 5 by PaulnSal Above and Beyond
What set this hotel apart was its people. From the front desk to the ladies behind the cleaning carts, my wife and I felt welcomed. We especially want to mention Doris & Angelic & Glenford & Xavier as those who went above and beyond the expected, and made our stay so pleasant. We will book here again!
August 21, 2012
Rated 4 out of 5 by charlie29 housekeeping
Just some poor housekeeping, lot of dust on the table lamps , bathroon door was full of dust. shelves under the sink was very dusty where the hair dryer was kept.
Also one would expect atleast a bottle of drinking water kept in the room. Its not that much to ask if u stay ina hotel like yours i guess!
February 12, 2013
Rated 5 out of 5 by Wonder1 Very Nice Stay
My husband and I stayed for three days and found the hotel very comfortable. We were on the 3rd floor and it was so nice not to hear other guest above or below us. We slept very well all three nights that we stayed. The staff was very helpful and friendly. It was a very enjoyable stay.
June 30, 2014