Rated 4 out of 5 by grad14 Great but.....
Found door hangers "go green" in my room that need to be on the door by 2am and get points for doing so. I did it but when I went to go check out, the desk help told me I needed a card. What card? Oh you mean the one you're telling me I didn't get? She was none to happy that I asked her to look into it. "That is going to take a long time." She was not interested in getting this taken care of while I stood there. She acted like I was making it up. I told her that the cleaning lady should have seen it with the Do not disturb sign. I don't know what more proof I could have. Either have the program and reward people or just get rid of it. I did my part, now you do yours with a smile. I know I was trying to smile, this was our 3rd time using this hotel in the last 6 months.
May 12, 2014
Rated 5 out of 5 by MLL2014 An excellent conference facility
We attended a three-day business women's conference and found the facilities quite comfortable and suited to our needs. Would recommend to anyone.
May 7, 2014
Rated 5 out of 5 by LTC91 Great Value Hotel
Excellent location. Clean and well appointed with friendly and helpful staff.
April 29, 2014
Rated 5 out of 5 by Lu0829 This hotel provides great features
I stayed 4 nights at this hotel for a conference. I was very pleased with the entire stay.
April 28, 2014
Rated 5 out of 5 by LaurieM Roanoke Sheraton
This hotel has absolutely fabulous staff and very nice facilities. The rooms and beds are super comfortable. In particular the Club lounge is friendly and accomodating. The food is great!
April 27, 2014
Rated 5 out of 5 by Rosie172 We were only there over night
We were only there over night, but it was clean, comfortable and welcoming to us and our dog. The food was good and service was good. I would recommend for any traveler in our circumstance (road trip from FL to the northeast).
April 25, 2014
Rated 5 out of 5 by platinumagain Very Impressive
I stay in a lot of Sheraton hotels. From the moment we checked in until checking out, everything surpassed my expectations. Some Sheraton conference centers are run down and in need of updating. That was not the case here. The people were great, rooms were clean, and breakfast was above average. Nice job.
April 21, 2014
Rated 5 out of 5 by AC0808 Stay in Roanoke
The people were great. We brought our little dog and the setup was very good. There was a place to walk the dog and bags available
April 21, 2014
Rated 5 out of 5 by PHKM Sheraton Roanoke
Great hotel! Wonderful service. Great staff!
April 18, 2014
Rated 4 out of 5 by kes414 Too noisy
Even though my room was at the very end of the hall near the stairs, I could hear other room doors slamming repeatedly. There was also a loud banging noise (presumably the HVAC) that occurred at various points throughout the evening. Needless to say, I did not sleep that well despite the comfortable amenities. The fitness facilities are excellent and I love that it's pet friendly!
April 14, 2014
Rated 3 out of 5 by CJ5456 It's the little things.
First - the staff was very nice. No complaints with staff at all. My husband and I like glasses (not paper cups) in our room. No glasses available unless we took one from the bar. Beds were a bit hard for our tastes. No safe in the room. Breakfast prices were very high - and the food was ok, but not extraordinary - as it should have been at the cost. And - our room was directly across from the ice maker. Someone has to have that room if the hotel is full. I'm just sorry it was us. ;-) Just a few too many issues to recommend for the cost of the hotel.
April 14, 2014
Rated 5 out of 5 by Lamc A Great stay!
The staff was very professional. Catered to my needs with no questions asked. Great place to stay; also located in a great spot close to a mall. Can't get any better than that! I will stay there again.
April 14, 2014
Rated 5 out of 5 by whipporwill Staff
The staff is wonderfully focused on guest care and comfort. No matter what time of the day or night or whether it was maintenance, housekeeping, or wait staff - if I needed assistance, it was there. Due to the nature of our conference, I frequently had a suitcase in tow w/supplies in it and using a cane to walk. When one of them saw me, they were very quick to step forward and take over that burden all the way to my room. Thanks is never a good enough word for such willing, nice people.
April 14, 2014
Rated 5 out of 5 by TOPSLeader Convention weekend
The Sheraton hosted TOPS (Take Off Pounds Sensibly) this weekend. We had a wonderful time here. The only drawback for a convention was that there is only one restroom on the convention floor.
Restaurants were excellent! Staff responsive, with great personalities without being invasive.
The computers in the business kiosk were Windows 8 which is not user friendly for people who don't use that version.
I enjoy relaxing at a hotel. The room, pool, outside landscaping, sitting areas all were conducive to quiet introspection, quiet conversations or large crowds for conferences or workshops.
I highly recommend!
April 13, 2014
Rated 4 out of 5 by WB485 Signage
There needs to be better identification of meeting rooms
April 13, 2014
Rated 5 out of 5 by LCSPV Roanoke, VA Sheraton
First, their check in is at 3 pm, which I think is great. The hotel has been renovated and the rooms are very pretty, with dark wood, nice artwork, and very nice beds. The bathrooms are a little small, but that's not a huge deal. Shula's has great burgers.Their food is really expensive, but hey, this is a hotel and not fast food. I was happy with the food I got. The breakfast was gigantic and a good value. The fitness room and pool are excellent. The room was noisy, but I used earplugs and they cancelled out all the noise. All the staff I encountered were very nice. I would definitely recommend this hotel -- it's better than the Hotel Roanoke and the rates are very good.
April 12, 2014
Rated 5 out of 5 by YaiYai1967 Good hotel
Hotel was clean and presentable. Staff was knowledgable and were willing to assist.
April 7, 2014
Rated 2 out of 5 by Iris14 Problems in room
1st night- bathtub drain lever not working. Engineer was called and fixed. Thanks.However things like this should be periodically checked
2nd day stay housekeeping did not change my linens, clean or provide clean towels. I only used my green card 1 night.
The digital clock was not working, never replaced. Iron leaked water when on steam.
Breakfast-waitress never came back with tea.
The main host was very good and accomodating with members for conference breakfast
April 5, 2014
Rated 5 out of 5 by AJ65 Good but noisy
Very comfortable and amenities I would expect of a Sheraton. However, the sound insulation from one room to the next was unacceptable. I could hear my neighbor's flatware tinking the plate as he ate. I heard my other neighbor's conversation with his wife on the phone. All of us could hear each other's TVs even at low volume. I expect more privacy from any hotel, but in particular a Sheraton.
April 2, 2014
Rated 3 out of 5 by gene1234567 My review is qualified.
I was traveling with a work colleague. I went to his room about 10 min. after check in to go to dinner. He showed me a 2 inch roach dead on his bathroom floor. He had called the front desk. On check out we both spoke to the desk person who didn't have much to say. Seeing the roach was a bit unsettling. I wasn't afraid of it, just worried roaches would get in my baggage and get carried home.
April 1, 2014
Rated 5 out of 5 by History28 A very comfortable stay
Very friendly staff provide a warm atmosphere to this hotel near the airport. Thanks to the Club staff for excellent service and conversation.
March 3, 2014
Rated 4 out of 5 by 20155guy great for business travel
I found the remodel of the hotel to be quite tasteful and well executed. Wall covering, carpets and fixtures give a warm elegant feel to what was a dated property.
Among the highlights; lot's of nooks and corners to huddle with co-workers on topics with reasonable privacy and quite. Great elevator access, minimal wait times. Staff was polished and responsive. Location is excellent, airport and highways close. Pet friendly, good grounds for walking. TVs are good size. Ammenities in room are of quality. excersice room is great, lot's of equipment in great condition. Of note, my shower valve was broken, engineering repaired it rapidly on report.
Downside; TVs- poor HD lineup compared to others in area. TVs mounted at mattress height, hard to watch in bed (no swivel mount, off to side). Bathroom door nearly touches commode, tight space for two to use. Shula's (on site) is overpriced, marginal food, avoid. Other option close by. For a beer, pathways to adjacent properties within walking exist.
Overall- I plan to continue to make this my spot when in Roanoke.
March 1, 2014
Rated 3 out of 5 by JWS12345 great hotel for families
I stay here frequently on business. For families, great hotel. For business travelers / platinum members, it could be better. Last year or so has seen a decline in attention to details in cleaning and servicing rooms and landscaping. Deferred maintenance throughout hotel is adding up. Executive lounge in evenings has sloppy, inattentive, unprofessional attendant. Fails to greet guests properly, is always sitting at one of the guest tables, and informally chatting with guests. Ugh. Skip the lounge. On site restaurant unaffiliated and expensive. On good note, love the front desk staff.
February 25, 2014
Rated 5 out of 5 by Carhartt Always a Pleasure
I stay at the Sheraton Roanoke at least once or twice a month and every visit is excellent. The hotel is top notch in Roanoke and delivers a consistent great guest experience. From the front desk, room service, and the Club Lounge, I am always pleased. Thanks for all that you do!
We held our Christmas Party this year at The Sheraton and it was top notch! Not one complaint!
February 14, 2014
Rated 5 out of 5 by Kdec2013 Fantastic staff!!
We just came home from a fantastic stay at Sheraton Roanoke, VA Hotel and Conference Center. We had a couple of "problems" develop while in Roanoke and the staff--all the staff!--was more than accommodating and helpful.
We recommend this facility for its staff, its sterling accommodations and wonderful breakfast.
December 29, 2013
Rated 5 out of 5 by KittyKat Great Staff Upon Arrival
This is was the first time an employee came from behind the desk to give me my room key, that felt personal to me. I appreciated the warmth greeting.If I was an Undercover Boss Ms.Linda would be the one I choose to represent my company.
December 26, 2013
Rated 5 out of 5 by JaneA Dog friendly
We have stayed at this Sheraton twice travelling between Massachusetts and North Carolina. It's one of the few hotels that doesn't charge a fee for pets. Both times we were assigned rooms on the first floor in what we assume is the "pet wing" of the hotel. It's very convenient to an outside walking area - much appreciated for unexpected late night "walks" with our dog. We heard another dog across the hall barking as we entered and exited our room, but once inside the room we didn't hear a thing. Staff was very friendly and accomodating. We'll be back!
December 17, 2013
Rated 4 out of 5 by wigstheome Very Solid Stay
Checked in on a late Tuesday night. The front desk was friendly and efficient, and apologized profusely because as a Pltainum, she thought my room keys should have already been made. Given room 558-B, which conveniently was close to the Club Lounge. The room was very comfortable and well thought out. Had breakfast in the Club Lounge; cereal, eggs, bacon/sausage, breads, fruit, etc. -- great deal. The fitness facility is also well designed and equipped. All in all, a really good stay.
November 20, 2013
Rated 3 out of 5 by Tim1609 Nice hotel, bad staff experience
Let's just say that with over 125 nights on the road this year you come to expect a level of service from SPG properties.
As a Platinum guest I expect to check in within 5 minutes of arrival, this took 20 minutes as the front desk folks checked in every once a year traveler and took a long time with each one.
When I did get checked in, they put me in a standard room when I booked and paid for a deluxe. Told me it was take it or leave it and they couldn't reduce the rate. Not a good way to greet a loyal traveler. Lastly, they gave me key and said goodbye, no directions to my room and the hotel has multiple towers. I asked for directions after failing to see a sign that would point me to my room, and was told to go that way and use the elevator by the doorman. Problem is, there are two towers, two elevators, and neither is marked properly for the room numbering. I went back again and instead of showing me the way the front desk folks drew me a map.
Having a shulas there was a great thing but it didn't fit with the level of the hotel and as you can imagine was completely empty at 630pm. save for a half dozen locals having a beer at the bar.
Went to the club lounge for breakfast and the food was extremely lacking, the attendant spent a half hour telling me about her personal troubles, and I ended up leaving and getting a good breakfast elsewhere. Oh, and the club lounge is a bit of a trick to find as well.
Overall, this might be an isolated incident but it wasnt what I would expect all the way around from a starwood property.
November 19, 2013
Rated 5 out of 5 by ptjhinds quick and great!
IN late and out early, nice staff and hotel!
October 23, 2013