Rated 4 out of 5 by LWB717 Rooms good, restaurant needs improvement
My room was clean and comfortable. The shower had good pressure, but hot water was limited at night.
I was at the hotel 3 nights for a work meeting. The wait staff in the restaurant was hit and miss. The younger staff weren't focused on customer service. The older staff were on top of their game. The food was adequate, but slow to arrive. I had an Ultimate Cosmo at the bar that was outstanding. Breakfast was very good.
June 16, 2014
Rated 4 out of 5 by jeff NICE
This is a nice hotel. The front desk staff were courteous. Lobby is nice with an open lounging area. The room was large and comfortable with a nice bathroom set up. The vanity was outside the tub and toilet area. Although we did not use them, the pools seemed nice. We ate at the hotel resteraunt and it was delicious to say the least. The club lounge was a good size and had a good selection of food for both evening and breakfast servings. I cant imagine there is a better hotel in the area.
August 8, 2012
Rated 4 out of 5 by JackB7 Limited access to coffee.
I am an early riser. With the exception of room service (which I never use) or the in-room coffee maker (which would wake up the other occupant in the room), it is impossible to get a cup of coffee when the coffee bar is not open. It does not open untill 6:30 AM & is closed in the afternoon. I had to walk or drive to a local gas station to get coffee when I wanted it.
June 30, 2014
Rated 4 out of 5 by DA02 Overall a pleasant stay
Stayed twice in the last week on travel to and from Nashville with my 13 year old son. First visit was greeted at check in and asked which floor I woudl like to be on. Restaraunt staff kept trying to get guests to leave as it was getting close to closing time (11:00). Room was nice and comfortable. Nice indoor and outdoor pool areas. Club Lounge was weak as it was not open on Thursday. Return trip it was open, visited it for breakfast, but it was not staffed and everything was cold.
July 23, 2012
Rated 4 out of 5 by Kshmy1985 Good price for the quality
The hotel was well decorated, clean, and had plenty amenities. The staff were very pleasant. My only issue is we had no bath towels or wash clothes and the toilet paper holder was broken. We did also find a napkin under the coffee machine that had old coffee spilled on it so the napkin should have been replaced. I am really big on cleanness when it comes to shared public places so to some this may have not been a big deal but I don't want to be around someone else mess. I did also feel slighted about there not being at least a Continental breakfast included. Even the cheapest of hotels provide a breakfast. However the fact that we didn't have to pay a pet fee made up for that amenity when I was searching for hotels. We had a great stay and we will come again and hopefully the minor issues wont be an issue.
November 27, 2012
Rated 2 out of 5 by Iris14 Problems in room
1st night- bathtub drain lever not working. Engineer was called and fixed. Thanks.However things like this should be periodically checked
2nd day stay housekeeping did not change my linens, clean or provide clean towels. I only used my green card 1 night.
The digital clock was not working, never replaced. Iron leaked water when on steam.
Breakfast-waitress never came back with tea.
The main host was very good and accomodating with members for conference breakfast
April 5, 2014
Rated 4 out of 5 7/22/14 Stay
I was extremely pleased that the staff gave me the type of room and the location I requested. Once in the room, however, I noticed that almost every surface in the room was not clean. Due to being extremely exhausted, I wiped down the surfaces myself and the evidence was appalling. I should have called housekeeping to the room to remedy the situation, but, I was too exhausted to wait or move to another room. I then attempted to order dinner. There was no answer after calling twice. The line rang each time until it disconnected me. I then called the front desk to find out how to reach room service. The front desk connected me to the hostess. She took my order. The staff that delivered my meal was courteous and pleasant. The meal was good. When calling for tray pick-up, the same problem occurred with no answer. I enjoyed the remainder of my stay and the staff from front desk to bellmen were professional and courteous. Due to checking out later than I would have wished, when asked if everything was to my satisfaction, I simply said "fine." Again, I should have said something, but my time was more important at the moment. This was not my first stay at this property. I will, most likely, stay here again.
July 24, 2014
Rated 5 out of 5 by ET2020 Loved the Indoor/Outdoor pools & the Breakfast Buffet
I was pleased with our recent Stay in Roanoke -- The hotel was nicely appointed, and the accommodations met our expectations. The staff was courteous and friendly, and the amenities were easily accessible and clean.
The Breakfast Buffet was excellent ; we loved the made-to-order Omelettes.
July 7, 2014
Rated 1 out of 5 by Daisy363 This hotel is not what I expected
Unfortunately we were not happy with the
Bedding quality. The pillow cases were tiny and did not cover the pillows properly. As a result there were little tufts of down everywhere. The comforter was also not enclosed which added to the problem. The mattress pad was too small and lumpy.
The mattress itself was very hard and not
Comfortable. I had high expectations for the price and the brand but I feel it wasn't the quality I expected and have come to know from Starwood.
August 1, 2012
Rated 3 out of 5 by DISSILUSIONED SURE AIN'T WHAT IT USED TO BE
ROOM SERVICE 15 MINUTES LATE
CALLED FOR DINNER RESERVATIONS AT 6 FOR 2 AT RESTUARANT.TOLD COMPLETELY BOOKED.WENT DOWN AT 6 ANYWAY THERE WERE ABOUT 5 OF 20 TABLES TAKEN. WE WERE IMMEDIATELY SEATED!!!! AND THEN WE STARTED TO FREEZE TO DEATH-SEEMS THEY KEEP THE DINING AREA TEMP AT 65 DEGREES!!! I LEFT HALF WAY THRU MEAL.
ANY REQUEST MADE TO GUEST SERVICES REQUIRED US GOING DOWN TO THE DESK! AND FINALLY WEE WERE ACCICENTALLY LOCKED OUT AND HAD TO GET NEW KEYS FROM THE DESK
September 14, 2012
Rated 5 out of 5 by Kev18 Perfect
My family and I stayed at the Roanoke Hotel on our return trip to Texas on our 3000 mile venture. Hotel was perfect! Fresh and Clean hotel. Décor and grounds were great. Staff was very attentive and friendly. We had a great stay, definitely one of our favorites.
July 9, 2014
Rated 5 out of 5 by Moose1956 Business Owner
Great hotel for business or leisure travel. Rooms are quiet and beds very comfortable. Amazing gym for working out and both indoor and outdoor pools. I really enjoyed Shula's Grill in the hotel and look forward to returning.
July 12, 2014
Rated 3 out of 5 by Erik14 Not Bad
The facilities are nice, and the staff is friendly. We experienced a few issues during our two nights:
When making the reservation, I booked a single room with one king sized bed. Even though I checked in after 3 PM, they were out of the single king rooms, so I settled for two queens.
During our second night, the fire alarm went off, and everyone was evacuated. We had to stand outside for half an hour until midnight, and not one staff member from the hotel ever told us what was going on.
At the in-hotel restaurant, the food wasn't great, particularly for the high prices, and the waiter accidentally dropped an empty dessert plate on our table which shattered and cut my girlfriend on the hand.
Although our experience was subpar, it might have just been a case of bad luck. Overall, this place seemed adequate for a Sheraton.
August 5, 2012
Rated 5 out of 5 by CenterGreene Splendid
On Labor Day 2012, I flew into Roanoke Regional Airport, which by my surprise was a small airport. It only had 6 gates. Coming from Atlanta, I thought every airport in the USA would be congested, but not this one. I arrived at the exit doors in a jiffy. I called the Sheraton for the shuttle as I was instructed to do upon arrival to the airport. I was told to go to door 4. Too my surprise the shuttle was already there waiting. I was very impressed with Mr. Fox.
September 7, 2012
Rated 5 out of 5 by displacedyankee This hotel has it all
Had not intended to stop in Roanoke on our way back to NC, but we were so glad we did. Shula's restaurant was a nice surprise, the room was fantastic and the entire hotel staff were so friendly and helpful. We will now make this hotel our stopover point on our way home.
July 5, 2014
Rated 2 out of 5 by VeryUnHappyfellow NSE Conference
I was promised in writing a consiere floor and a KING SIZE Bed. Instead I'm stuck on the 5th floor with filthy carpet and two old guys in the ajoining room who sold trains till midnight...
July 12, 2014
Rated 2 out of 5 by SarahSue Jet plane volume noise from Air Conditioner
I've slept in a lot of hotels, but I've never slept (or tried to sleep) in one with such an incredibly loud AC system. Unfortunately it was hot during our stay so we couldn't sleep with it off. If we had the unit set to Auto, the sound difference would wake me up every time it turned on. And having it constantly on Low setting was like trying to sleep on a run way at an airport. I don't know what can be done to fix this, but it is definitely a problem.
August 31, 2012
Rated 5 out of 5 by Wonder1 Very Nice Stay
My husband and I stayed for three days and found the hotel very comfortable. We were on the 3rd floor and it was so nice not to hear other guest above or below us. We slept very well all three nights that we stayed. The staff was very helpful and friendly. It was a very enjoyable stay.
June 30, 2014
Rated 5 out of 5 by LEO4256 Weekend Getaway
Check-in resulted in unsolicited upgrade. Staff very friendly. Room very nice and quiet. Restaurant - Shula's 347 Grill - is phenomenal - food and staff. Will stay here each trip to Roanoke, which is about twice per year.
July 7, 2014
Rated 1 out of 5 by Traingal Hotel Looked Promising but Failed in Many Ways
The hotel is beautiful but failed to meet most expectations. The room was beautiful but the bed was uncomfortable- too hard. The cleaning was horrible. Dirt chunk left on floor for 5 days. Often glasses were washed (maybe and method unknown) and put back top down on the counter. I could see my lip gloss on the glasses. They "cleaned" the floor with a broom with a towel wrapped around it. We never saw a vacuum, nor did the carpet in our room. The restaurant food in Pi's (breakfast) was OK but staff not trained well and they were often overwhelmed when people wanted to order off the menu. I kid you not that they said there were 2 menus for the entire restaurant. The manager made snide remarks to patrons that he appeared to think funny but were highly insulting. Upper management did not appear to resolve this with manager but did apologize to us. Some people seemed to enjoy the dinner menu, but I was not one of them. Food was ordinary and overpriced. We have occasion to visit Roanoke often but will NOT stay at this Sheraton again.
July 1, 2014
Rated 3 out of 5 by JPG2 OK stay
Hotel is pretty average. Got a room someone had smoked in with a partially made bed and a running toilet. Staff was very responsive fixing the problems but should not have happened. Also did not handle our adjoining room request well.
July 4, 2014
Rated 4 out of 5 by mel2546 Business
I styed at this hotel for business conference. The meeting rooms were very clean and the staff always made sure that the food was replenished.
July 11, 2014
Rated 5 out of 5 by bodie37 great faclities
good restaurant, good pools, good exercise facilities
July 15, 2014
Rated 4 out of 5 by Harrison Good hotel on your way
This hotel is a good and peaceful place to stay when you are on your way near Roanoke. Hotel has good conference facilities and enough rooms for various events. Place is easy to find both by the car and from the airport. Within walking distance of the hotel does not have any shops or attractions.
June 17, 2014
Rated 3 out of 5 by CS61 Details
The room was nice. However, when you looked at the deatails they were not what you would expect from Sheraton. The handels for the facet were not tight to the counter top and moved around when in use. The shower curtain rod was loose and hung low making it hard for the shower curtain to stay back.
The biggest surprise was how filthy the upholstery was in the restaurant. When we went down for breakfast we almost didn't stay.
September 4, 2012
Rated 5 out of 5 by GrammyJackie There were some nice touches such as the fruited water in the lobby and bottled water in the room each day.
The rooms were nice and staff courteous. The internet was a disappointment as it was quite slow. It was a problem when my husband was trying to do work for his job.
July 4, 2014
Rated 3 out of 5 by Ryans Missed an Opportunity
While they let us check in early, our rooms were right across from the ice and vending machines. I made it clear that we were there to attend my sister's memorial service and they still put us in a noisy area. One room had the A/C running even though it was freezing outside and a someone had to repair the system before the heat would work. The food in the restaurant was just terrible. Glue would have tasted better.
February 5, 2013
Rated 2 out of 5 by suesue1964 the weekend
the hotel was ok but the staff was not very warm or friendly. also not very pet friendly like we thought.
July 7, 2014
Rated 5 out of 5 by Renee108 First Experience was a Great Experience!!
I would highly recommend this hotel
July 11, 2014
Rated 1 out of 5 by Vmccrary54 Great place IF YOU ARE WHITE!!
I work for the state of VA. I made reservations for myself (Black) and one of my white co-workers. We checked in together and BOTH OF US USED OUR DEBIT CARDS to cover our rooms for 2 nights at state rate, totaling $215. So why was a $300 hold put on my card total while she was only charged the exact amount for each night? Plus, I had to call and have them remove the hold off of my account after I had checked out.
November 8, 2012