Rated 1 out of 5 by Daisy363 This hotel is not what I expected
Unfortunately we were not happy with the
Bedding quality. The pillow cases were tiny and did not cover the pillows properly. As a result there were little tufts of down everywhere. The comforter was also not enclosed which added to the problem. The mattress pad was too small and lumpy.
The mattress itself was very hard and not
Comfortable. I had high expectations for the price and the brand but I feel it wasn't the quality I expected and have come to know from Starwood.
August 1, 2012
Rated 3 out of 5 by DISSILUSIONED SURE AIN'T WHAT IT USED TO BE
ROOM SERVICE 15 MINUTES LATE
CALLED FOR DINNER RESERVATIONS AT 6 FOR 2 AT RESTUARANT.TOLD COMPLETELY BOOKED.WENT DOWN AT 6 ANYWAY THERE WERE ABOUT 5 OF 20 TABLES TAKEN. WE WERE IMMEDIATELY SEATED!!!! AND THEN WE STARTED TO FREEZE TO DEATH-SEEMS THEY KEEP THE DINING AREA TEMP AT 65 DEGREES!!! I LEFT HALF WAY THRU MEAL.
ANY REQUEST MADE TO GUEST SERVICES REQUIRED US GOING DOWN TO THE DESK! AND FINALLY WEE WERE ACCICENTALLY LOCKED OUT AND HAD TO GET NEW KEYS FROM THE DESK
September 14, 2012
Rated 3 out of 5 by Erik14 Not Bad
The facilities are nice, and the staff is friendly. We experienced a few issues during our two nights:
When making the reservation, I booked a single room with one king sized bed. Even though I checked in after 3 PM, they were out of the single king rooms, so I settled for two queens.
During our second night, the fire alarm went off, and everyone was evacuated. We had to stand outside for half an hour until midnight, and not one staff member from the hotel ever told us what was going on.
At the in-hotel restaurant, the food wasn't great, particularly for the high prices, and the waiter accidentally dropped an empty dessert plate on our table which shattered and cut my girlfriend on the hand.
Although our experience was subpar, it might have just been a case of bad luck. Overall, this place seemed adequate for a Sheraton.
August 5, 2012
Rated 5 out of 5 by CenterGreene Splendid
On Labor Day 2012, I flew into Roanoke Regional Airport, which by my surprise was a small airport. It only had 6 gates. Coming from Atlanta, I thought every airport in the USA would be congested, but not this one. I arrived at the exit doors in a jiffy. I called the Sheraton for the shuttle as I was instructed to do upon arrival to the airport. I was told to go to door 4. Too my surprise the shuttle was already there waiting. I was very impressed with Mr. Fox.
September 7, 2012
Rated 2 out of 5 by SarahSue Jet plane volume noise from Air Conditioner
I've slept in a lot of hotels, but I've never slept (or tried to sleep) in one with such an incredibly loud AC system. Unfortunately it was hot during our stay so we couldn't sleep with it off. If we had the unit set to Auto, the sound difference would wake me up every time it turned on. And having it constantly on Low setting was like trying to sleep on a run way at an airport. I don't know what can be done to fix this, but it is definitely a problem.
August 31, 2012
Rated 4 out of 5 by WB485 Signage
There needs to be better identification of meeting rooms
April 13, 2014
Rated 3 out of 5 by CS61 Details
The room was nice. However, when you looked at the deatails they were not what you would expect from Sheraton. The handels for the facet were not tight to the counter top and moved around when in use. The shower curtain rod was loose and hung low making it hard for the shower curtain to stay back.
The biggest surprise was how filthy the upholstery was in the restaurant. When we went down for breakfast we almost didn't stay.
September 4, 2012
Rated 3 out of 5 by Ryans Missed an Opportunity
While they let us check in early, our rooms were right across from the ice and vending machines. I made it clear that we were there to attend my sister's memorial service and they still put us in a noisy area. One room had the A/C running even though it was freezing outside and a someone had to repair the system before the heat would work. The food in the restaurant was just terrible. Glue would have tasted better.
February 5, 2013
Rated 1 out of 5 by Vmccrary54 Great place IF YOU ARE WHITE!!
I work for the state of VA. I made reservations for myself (Black) and one of my white co-workers. We checked in together and BOTH OF US USED OUR DEBIT CARDS to cover our rooms for 2 nights at state rate, totaling $215. So why was a $300 hold put on my card total while she was only charged the exact amount for each night? Plus, I had to call and have them remove the hold off of my account after I had checked out.
November 8, 2012
Rated 3 out of 5 by Magister Insults from front desk
A woman at the front desk asked me whether I had "gotten out of the wrong side of the bed"!
The Starbucks is supposed to be open at 6 a.m. Nobody was there. At 6:15 I went to my car and stopped at the front desk to ask about it. One of the other people waiting at Starbucks was in line in front of me asking about the same thing. When I got to the front desk I complained. I got the quote above! Not "I'm sorry."
September 23, 2013
Rated 4 out of 5 by Alicia72 Would stay again
The morning staff was much more friendly and accommodating that the night staff. We checked in late and there was no mention of SPG status, in fact we were not even on a SPG preferred guest floor. The alarm in the room next door was not turned off, so it woke us early and we had to call to have it turned off. Otherwise, it was clean, conveninet, and the morning staff was fantastic.
October 7, 2013
Rated 5 out of 5 by Jason78 Definitely our stop for the journey
Each year, my wife and I make at least one trip from New York to South Carolina to see family. For the last two of these years, we've made it a priority to stop at the Sheraton Roanoke. We've come to appreciate this hotel for their outstanding staff and facilities, and now with an 18-month old, for being a kid-friendly stay. We look forward to future stays at the Sheraton Roanoke!
December 23, 2012
Rated 3 out of 5 by CK102012 No complimentary coffee in lobby in morning
No complimentary coffee in lobby in morning. Starbucks coffee bar in lobby charges for coffee. I don't want to make coffee in my room and then go downstairs to get the creamer and milk. I like brewed coffee with milk and 99% of hotels of Sheraton's caliber supply complimentary coffee in the lobby in the morning. My room did not have sufficient coffee creamer nor did it have milk.
October 28, 2012
Rated 5 out of 5 by Eddie2010 Realiable stay and value
Always freindly staff, willing to assist. Starting from the check-in to the staff at the restuarant Shula's and check-out. Willing to accomidate my requests in a polite and professional manner regardless what time I check in.
Excellent gym facilites, good selection of machines, weights and enough so always avaialble during peak periods such as the morning and evenings
September 9, 2012
Rated 3 out of 5 by pjp1981 Nice hotel!
We enjoyed our stay and the staff was very friendly. The breakfast buffet was excellent.
We were disappointed the the SPG club lounge was closed for maintainance. We always enjoy using the lounge and will check next time before we stay at a Starwood Hotel.
Also the outdoor pool had a lot a debris and was not cleaned during our stay. We used the indoor pool instead.
June 7, 2012
Rated 4 out of 5 by 20155guy great for business travel
I found the remodel of the hotel to be quite tasteful and well executed. Wall covering, carpets and fixtures give a warm elegant feel to what was a dated property.
Among the highlights; lot's of nooks and corners to huddle with co-workers on topics with reasonable privacy and quite. Great elevator access, minimal wait times. Staff was polished and responsive. Location is excellent, airport and highways close. Pet friendly, good grounds for walking. TVs are good size. Ammenities in room are of quality. excersice room is great, lot's of equipment in great condition. Of note, my shower valve was broken, engineering repaired it rapidly on report.
Downside; TVs- poor HD lineup compared to others in area. TVs mounted at mattress height, hard to watch in bed (no swivel mount, off to side). Bathroom door nearly touches commode, tight space for two to use. Shula's (on site) is overpriced, marginal food, avoid. Other option close by. For a beer, pathways to adjacent properties within walking exist.
Overall- I plan to continue to make this my spot when in Roanoke.
March 1, 2014
Rated 4 out of 5 by Way2Busy A pleasant home away from home.
I have stayed here many times and will always come back when I am in the area. The facility is welcoming and the staff friendly. There are many areas of the hotel arranged as you would your home with chairs arranged for private conversations and small nooks where you can work privately without being stuck in your room. The bar and restaurant are outstanding.
October 13, 2012
Rated 3 out of 5 by Krandolph Good stay one time bad stay the next
First stay was shocking. No heat for the first two nights, entrance door to were our room was tore up. Propped open with an astray the first night and a piece of furniture the next. Huge stains in the carpet were the refrigerator had leaked. We were told to park around back but had no way in due to the door, we had to walk all the way around to the front and come all the way down the hall to get to the room. When the Internet did work in the lobby it was very fast. Told front desk all these problems nothing came if it. Even seen maintance guy in the hall and told him, still nothing! The 3rd night someone did come check the heat. He put a temp gauge up to vent seen it read 58, opened the vent stuck his hand up in it, shut it and said it was fixed. BUT GREAT experience in the breakfast lounge. The guy that served us was excellent. Good manners, very polite. He made me feel welcomed. The bartender in the resturant was GREAT!! Thank you
November 29, 2011
Rated 4 out of 5 by ccarey Overall good experience
Housekeeping was kind of below par, room wasn't cleaned all that well and the coffee supplies were not refilled. The person at the front desk when I originally tried to check in was rude and short, saying that there were no rooms ready, even thought it was after 3pm.
Other than that, great hotel and the rest of the staff was extremely friendly
May 13, 2013
Rated 3 out of 5 by tesh Nice Hotel,Not Enough News Channels
I have stayed at this hotel many times. It's nice and the hotel staff is amazing. I would stay at this hotel more but this hotel does not have tv channel MSNBC. I have requested this channel many times. Unfortunately, because this hotel does not have this channel, I don't stay at this hotel much. Most Starwood Hotels have this channel.
October 22, 2012
Rated 5 out of 5 by BestInShow Far exceeded our expectations: fabulous amenities
We were super pleased with EVERYTHING. All the packages/specials are incredible. We took advantage of the Birth Year Special and couldn't believe the deal we got! Awesome modern spacious room, indoor and outdoor pools, really nice fitness center, Starbucks coffee bar, on-site dining options and very pet friendly. We will be back!
August 8, 2012
Rated 3 out of 5 by sherrion ice maker
I would recommend when making reservation that you want a room away from the ICE MACHINE AND ELEVATORS! The last time I stayed there, my room was right next to the ice machine and as you can imagine, I did not have good night sleep to say the least. Also I wish that the heating and cooling system was much more quiet!!!!!!!!!
May 12, 2012
Rated 4 out of 5 by Woodlawn Feature I enjoyed
I enjoyed the auditorium seating for the classes that were held there. However, the location of the meeting spaces seemed to be a long way from the rooms. Some who had walking disabilites were having a hard time getting from one place to another. An elevator near the meeting rooms would be helpful, not the individual lift.
November 9, 2012
Rated 3 out of 5 by ShannonDoor Noisy Room
A nice facility hampered by unacceptable mechanical systems noises in my room, Room 434. HVAC dampers slamming shut and water hammer of pipes would have made anything other than a heavy sleeper think that they were in a haunted house. Just way too noisy. And why in the world would one want to pay for in house internet?
November 10, 2011
Rated 3 out of 5 by Pittsburgh Average Comfort
Lobby hallways etc, no air conditioning -- rather hot, uncomfortable. Room was ok; bathroom is very small. Clearance to close the door was only about an inch between toilet and door. Had a nice ouside and inside pool, which was appreciated with the hot weather! We liked the breakfast; lunch was also good (at Shula's).
July 10, 2012
Rated 5 out of 5 by Baby0403 My Experience
This was the most clean and comfortable place I have stayed to date. The hotel staff were courteous and extremly helpful we also ate at Shula's 347 the staff was exceptional and the food and drinks were delicious. Kris the Assistant Manager and his team that night were great. I would reccommend anyone to stay there.
November 7, 2012
Rated 3 out of 5 by nickname2short security and maintenance
Door safety bar was broken. I reported it soon after check-in but it was never fixed. Since I don't trust the electronic key locks even when the inside latch is turned, I kept the desk chair propped against the door.
The floor lamp near the club chair did not work and a light was out over the sink vanity.
October 10, 2013
Rated 5 out of 5 by CrosbyLane An Unexpected Pleasure
It was the nicest stay on our trip from Baltimore to San Antonio. Loved Shulas"s for dinner, and your wonderful chef-prepared omellets for breakfast. Had a wonderful night's sleep, thanks to your super comfortable beds. We might return to Roanoke just to experience another night at your hotel.
Crosby & Angela
August 27, 2012
Rated 5 out of 5 by deedee50 this hotel was very clean
even though our stay was short at the Sheraton in Roanoke, it met and exceeded all our expectations. Everyone one was friendly when we asked questions, room was very clean, beds very comfortable. We were not able to take advantage of the spa, fitness center or pool, but those facilities looked very inviting.
September 13, 2012
Rated 4 out of 5 by Jolietbob October weekend
Room was well appointed and comfortable. There were a few issues which could have been improved upon, such as a very noisy air condtioning system in the room, poor elevator service to this area, and a non-functioning, untstaffed club room. The restaurant lunch was very good, and the staff extremely helpful.
October 10, 2012