Sheraton Albuquerque Airport Hotel

  • 2910 Yale Boulevard S.E.
  • Albuquerque,
  • Nuevo México
  • 87106
  • Estados Unidos
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Rated 4.2 out of 5 by 233 reviewers.
Rated 5 out of 5 by Exellentl My mother passed and this was a hard trip for me. The hotel staff went beyond nice, they were so helpful. The hotel was clean,beautiful and very convenient to every place I had to go. December 21, 2013
Rated 2 out of 5 by Expect more for my Points When we booked the rooms we asked for adjoining rooms which we were told would not be a problem. The rooms were not adjoining, and it seems to me like the use of SPG points to book a room is not valued. Our original rooms were on the 4th floor immediately next to the elevators, and there was a horrible stench that required us to request to be relocated. We were subsequently relocated to the 14th floor and when the bellman arrived he arrived without a cart to help us move our luggage, which we were told would be done. We moved our own bags. We were moved to the 14th floor and again immdeiately next to the elevators. The rooms that we were in were noisy due to the elevator and due to a compressor or water heater that was extremely loud. Do not feel like we received the value for our points that we were entitled to, especially since we booked two rooms. On top of all of that, we lost a sweater in the process of moving rooms that the hotel said was not found. Needless to say, I was very disappointed with our stay. December 12, 2012
Rated 3 out of 5 by Inconvenient This hotel is highly recommended for proximity to the airport and you cannot even hear the planes which is a plus. Unfortunately, our first night, the airconditioning is not working and had to wait for a staff to come and change the fuse. It is also strange to be in a room of a well known hotel chain without fridge. We inquired about this from the front desk who immediately told us that there is a $15 charge per night for a fridge (which is a basic amenity in most hotels). It is ridiculous that a large hotel chain would nickel and dime the guests for such basic amenity. To get shuttle service to a conference site (univ of new mexico), guests have to seek prior approval from the bell captain. I just thought it is so ridiculous to have this rule as we can see clearly the other hotels around have their shuttles available easily. Even if UNM has specified that Sheraton should not provide shuttle, what happens to great customer service? Lastly, asking the front desk staff what to do around Albuquerque, they do not know how to answer that question. November 4, 2013
Rated 4 out of 5 by Sheraton Alb. airport worth a visit we have stayed here 3 times in the past few years. The recent remodel is beautiful and the rooms are comfortable. They missed leaving a robe for me this last time, and the bed skirt was pretty messed up and slightly torn on the bed. But otherwise, I will stay her again. November 15, 2012
Rated 2 out of 5 by Disappointed Booked a club room but disappointed that you had to pay for wine or beer. Could not regulate temperature -- room was cold and thermostat could not be set above 71 degrees. no instructions in room for wifi. no luggage rack in room. check in desk staff was inexperienced. May 12, 2012
Rated 3 out of 5 by Nice building, Lack of Hospitality The mumbling amongst the front desk staff when I checked in was the first indicator. Area near front door is cramped; Any interaction was like a retail store. Vending machines on two floors had water, but nothing else. Refrigerator and microwave are essentials for me. September 2, 2012
Rated 4 out of 5 by Shower needs cleaning We were pleased with the comfort of the room and bed. The shower and tub did not appear to be clean. There was black mildew on the tub and a ring around the tub. The tub did not drain properly so you had water standing in the tub while taking a shower. October 9, 2013
Rated 5 out of 5 by Great hotel, great staff, great stay I have stayed several times at this hotel. Every time, I was welcomed back as a gold SPG-member, and every time the staff was great, the rooms (Club-floor) were great and the whole stay was perfect!. I can recommend this hotel to anybody planning to stay in the area. May 12, 2013
Rated 5 out of 5 by Excellent and convenient to airport! The Sheraton by the airport is a beautiful hotel, immaculately clean, super cozy bed, and the most friendly staff I experienced during my stay in NM. The airport shuttle is very helpful. I would definitely recommend staying here while you are in Albuquerque! February 24, 2013
Rated 4 out of 5 by Good place to stay near UNM The sheets on the bed were very rough. They were so uncomfortable they woke me up every time I moved. Other than this, this was a nice hotel. About 2 miles from the University of New Mexico and close to downtown. November 18, 2013
Rated 5 out of 5 by Excellent room and hospitable staff Our room was spotless and recently updated. Very attractive and functional. The bed was very comfortable. The staff was great -- chatty and helpful. Super close to the airport -- took about 3 minutes in the shuttle to get there. Couldn't ask for more. August 5, 2013
Rated 4 out of 5 by Hotel facilities Hotel is in a good and quiet location. Only concern I had was the fact that I was expecting a better equipped room with a refridgerator and a Microwave, but this only came on request by me,and I had to explain why I did not have to pay an extra amount. August 30, 2012
Rated 3 out of 5 by Hot and unentertained We could not get the room cool enough. Set the thermostat to 68 and it still would not cool down. The TV kept losing signal and breaking up. We only had one night planned so I didn't call to report it. If I had to stay longer, I would have called. July 13, 2013
Rated 5 out of 5 by Exactly What You Expected This property was solid. This is the first time I stayed at this particular property and I was not disappointed. It was exactly as I expected- nor surprises and no disappointments. The staff was definitely attentive and helpful in every way. July 7, 2013
Rated 4 out of 5 by Front Desk Issues I arrived for check in at the same time as a bunch of airline pilots, and the staff was diverted to to take care of all of them while I waited. Check in was slower than usual, and I had to call back twice ffor an e-mailed version of the bill. February 5, 2013
Rated 4 out of 5 by Great staff The first room into which we checked had a really broken down bed but the staff was very responsive in switching our room and even brought the keys to the new room up so we didn't have to go down to the desk. Everything else was excellent. February 25, 2013
Rated 4 out of 5 by Summer Excursion Quiet rooms, great views. Had driven to ABQ and found the hotel easy to find and convenient. Prev reviews about noise from airport we felt were exaggerated. Outdoor pool is nice and we took advantage of it. Staff very friendly and helpful. August 8, 2012
Rated 5 out of 5 by The staff is so helpful and friendly! The stay at the Sheraton was glorious. The staff worked hard to make my stay comfortable and happy. The facility was extremely comfortable, luxurious and beautiful. I look forward to coming back soon! The staff are so helpful and friendly. August 14, 2012
Rated 4 out of 5 by Hotel was very comfortable The hotel were clean and comfortable! The staff where friendly! I would suggests that they need more mirrors in the rooms the only mirror that was there was in the restroom, maybe add a door mirror. Other than that I had a pleasant visit! April 8, 2013
Rated 4 out of 5 by Nice place to stay All in all it was a good place to stay. The food at the restaurant was a bit pricy, but was good. The pool area was nice, If you like football or sports it is good as they have lots of screens to watch. I would use this hotel again. September 27, 2012
Rated 2 out of 5 by Hotel issues that should be addressed Although reservations were made in advance and prepaid, I was given a handicap access room adjacent to the elevator. I am hot handicapped, and as the rooms are set up for someone in a wheelchair, some room features such as placement of the bathroom vanity mirror are difficult to use for someone over 6 foot tall. Also, the rooms are not well insulated for noise, and I heard conversations in the hallway at a voice level that made it seem they were actually IN my room. I chose not to ask for another room (I had checked in after 9 p.m. and did not want to change rooms). Unfortunately, these previous issues paled in comparison to what happened at 4 a.m. Apparently, the industrial dryer or some similar machine was activated somewhere near our room, and the noise travelled into our room with such ferocity that it woke me out of a sound sleep. I heard this for a good 10 minutes before it went away. Again, 4 a.m., my sleep was ruined and I chose not to want to be relocated. I am not looking for a handout, but someone should address these issues. My room # was 212. June 24, 2013
Rated 4 out of 5 by Stylish and quieet Very roomy, stylish, fairly clean, decorated nicely. I liked the lighting touches in the vanity area. For an airport location it was really quiet, but because it is an airport location - it was away from most attractions. April 12, 2013
Rated 2 out of 5 by This hotel needs updating Room had a bad smell possibly sewer coming out of drain in shower and sink made whole room smell bad all night. Another guest camei into room next to us very drunk and loude at 2:30 am possibly after drinking in hotel bar January 15, 2013
Rated 4 out of 5 by Very Helpful Staff What struck me most was the caring and helpfulness of the entire staff. I stopped in when I was sick and I was surprised in a very positive way with how the staff checked on me and offered comforting words room service. January 23, 2013
Rated 5 out of 5 by Excellent Crusted Horseradish Salmon This is a dish I have not had anywhere else. We asked, and received the recipe to this dish. Excellent raspberry chipolte sauce on the fish. If you like salmon- try this unusual dish! Great service at our table as well. November 23, 2012
Rated 5 out of 5 by Excellent hotel This was the first time staying at this hotel, but it won't be the last. Everything was great. The front desk was very good. Albert was great. And Nancy in the club lounge was very friendly and made you feel welcome. June 15, 2012
Rated 5 out of 5 by Great airport hotel I have stayed several times now at this very conveniently located Hotel and I will say the it's up there with the best in the field. The staff are friendly, the accommodations are comfortable and the dining supurb. March 12, 2013
Rated 5 out of 5 by A Great Start to a Great Vacation! The Albuquerque Airport Sheraton has it all - well appointed facilities, an exceptional view of the surounding geography, and a wonderful staff who deliver fast and efficent service with Southwestern hospitality. April 1, 2013
Rated 4 out of 5 by quiet space this was a business trip that was very tight. upon arrival was able to walk-in to hotel and get a room. Gave wak-up request becuase had to drive an additinal 3 hours to destination. Good location and quiet. April 17, 2013
Rated 5 out of 5 by A one-night stay We often stay her for 1 or 2 nights, and the service is always excellent, from registration to departure; and the facitilities are excellent. The Bar and Dining Roomk have also improved! An excellent hotel. September 29, 2012
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