Rated 2 out of 5 by Mc625981 Hotel issues that should be addressed
Although reservations were made in advance and prepaid, I was given a handicap access room adjacent to the elevator. I am hot handicapped, and as the rooms are set up for someone in a wheelchair, some room features such as placement of the bathroom vanity mirror are difficult to use for someone over 6 foot tall. Also, the rooms are not well insulated for noise, and I heard conversations in the hallway at a voice level that made it seem they were actually IN my room.
I chose not to ask for another room (I had checked in after 9 p.m. and did not want to change rooms). Unfortunately, these previous issues paled in comparison to what happened at 4 a.m. Apparently, the industrial dryer or some similar machine was activated somewhere near our room, and the noise travelled into our room with such ferocity that it woke me out of a sound sleep. I heard this for a good 10 minutes before it went away. Again, 4 a.m., my sleep was ruined and I chose not to want to be relocated. I am not looking for a handout, but someone should address these issues. My room # was 212.
June 24, 2013
Rated 1 out of 5 by MKG421 Everything went wrong
When we arrived our reservations were messed up and not connected as promised when booked since we used two reservations to get the best rates over a 4 day stay. The telephone did not work, the coffee maker was broken, the tv went in and out of reception and they failed to change the sheets daily as requested instead just re-made the beds. I would never return to this hotel it was the worst hotel experience I have ever had.
June 19, 2013
Rated 5 out of 5 by HolBal will stay again
Really like the hotel. One of the nicest hotel gyms I've seen at a 'chain hotel' in New Mexico and near the airport! Would have given Ecellent rating all around but room did not provide mini fridge or microwave ( i like to bring some of my food when travelling for work). I had to pay $15 do have a fridge in my room- should be part of the pkg.
June 19, 2013
Rated 1 out of 5 by divermom Cannot adequately accommodate large groups
My son and I recently stayed at this hotel with a large group of athletes. We had to wait in the lobby several hours past check-in time for an available room and had to keep checking at the front desk for availability. We were there for four days and had our room serviced only once, and that was after multiple phone requests and trips to the front desk. Our request for additional towels was met by an offer to purchase towels and have them charged to our room. The staff, largely, was rude and dismissive.
June 17, 2013
Rated 3 out of 5 by Kap11 Noisy
We were placed in a section of the hotel with a dive team that was occupying many if the rooms and was very noisy late into the night. It seems this was a foreseeable problem and this group could have been put all together?
Perhaps a different situation and I would have enjoyed this hotel more.
June 16, 2013
Rated 5 out of 5 by Constance Fantastic newly renovated hotel
This hotel has gone through extensive and tasteful renovations. Everything is new!
The rooms are very comfortable and very large. The fitness center is also large and has a good variety of equipment and weights.
The hotel is near the airport - but never heard any airport noise. And you can easily walk to the hotel from the airport via a very nice path through a parklike area - no more than 5 minutes walk. Or they run a free shuttle from airport if you have too much luggage to make that walk comfortable.
Love this newly remodeled hotel.
June 13, 2013
Rated 2 out of 5 by Henry51 No Wifi
Wifi service was abysmal even after repeated complaints.
June 12, 2013
Rated 5 out of 5 by drdoub Great Location
I enjoyed the location of this hotel in relation to the airport and also the property was great and modern. I would stay there again.
June 4, 2013
Rated 5 out of 5 by Nan35 This hotel has great features
It has been a very long time since we have stayed in such an exceptional hotel. The staff was kind and very professional. The service offered in the Club Room was very adequate and delicious after driving all day. The room offered everything that was needed. It is the first time that we have found such wonderful lighting in the room.
June 4, 2013
Rated 5 out of 5 by ajm33 GREAT AIRPORT HOTEL
THROUGHOUT MY STAY I WAS MEET WITH A FRIENDLY AND A HELPFUL STAFF - A NICE QUIET STAY FOR AN EARLY MORNING FLIGHT - THE LOUNGE WAS LARGER THAN I EXPECTED AND IT OFFERED A FABULOUS VIEW OF THE MOUNTAINS. HAD LUNCH AT THE RESTAURANT AND THOROUGHLY ENJOYED MY MEAL - MOUTH WATERING SALMON! RELAXED AND READ AT THE POOL AND LATER HIT THE FITNESS CENTER - A BIT SMALLER THAN I EXPECTED BUT WAS STILL ABLE TO GET A GOOD WORKOUT.....REALLY NOTHING NEGATIVE TO SAY AND WILL BE BACK WITHOUT A DOUBT..........
June 2, 2013
Rated 4 out of 5 by Nancy convenient to airport- on site and modern
only complaint I had which I voiced when I left the facility is for some reason there was no cold water coming out of the faucets- It made for a rather uncomfortable shower at 4AM as I had a very early flight that morning.
I did bring it to the attention of the front desk so hopefully by the time anyone reads this it would have been fixed.
Other than that it is a great property for anyone looking to be close to the airport
May 31, 2013
Rated 5 out of 5 by Nick Amazing
Your staff made us feel right at home in times of trouble!
May 28, 2013
Rated 5 out of 5 by Buckarro69 Motel Stay...
I have just retired and my motel stay will be mounting. This was my first time at the ABQ Sheraton and It was an Excellent stay. Close to the airport and close to downtown eating and the staff were Great!!! I sure plan on staying here the next time i am thru ABQ.
Thanks to All Staff!!!
May 28, 2013
Rated 3 out of 5 by Re41 Paid for what I didn't get
I paid for club level which places you on the top floor. It was past 3, when check in was and there was no room available. I was placed on 7th floor with access to the 15th floor. I was disappointed and since I arrived to the hotel at 10:30 am I just wanted to get in and take a shower after traveling all night to get there.
After the first day they cleaned my room but I was clearly out of shampoo & conditioner and I had to track the lady down to get more. In other instances they are pretty good with replacing them. Rooms were comfortable, air conditioner starts to put out dry air overnight. Me and my room mate woke up in sweats every night. Not sure what the deal is there.
May 21, 2013
Rated 5 out of 5 by 2002plat good airport hotel
I was very happy with my stay. I had the same hiccups as others with the room keys but that was the only issue. very friendly staff.
May 21, 2013
Rated 5 out of 5 by flyingnun Refurbish is awesome
I have stayed at this Sheraton before the reno and now after. It is beautiful in the lobby, the rooms are very comfortable and the beds are excellent - most important. Everything feels clean and ready for me.
Breakfast was very good also. Dinner in the dining room was delicious.
May 17, 2013
Rated 5 out of 5 by RM13 Overnight Stay
excellent accommodations and very convenient to the airport. The bed was extremely comfortable and provided a very good night's sleep for my travel the next day.
May 14, 2013
Rated 5 out of 5 by PeterVD Great hotel, great staff, great stay
I have stayed several times at this hotel. Every time, I was welcomed back as a gold SPG-member, and every time the staff was great, the rooms (Club-floor) were great and the whole stay was perfect!. I can recommend this hotel to anybody planning to stay in the area.
May 12, 2013
Rated 5 out of 5 by Constance Great, convenient hotel
Fitness facilities are fantastic. Rooms are comfortable and clean.
May 10, 2013
Rated 4 out of 5 by LethalLaura Beautiful Rooms
They room I stayed in was on the 11th floor with a wonderful view of the city! The beds were comfortable the room was beautiful- I felt like a princess!
April 29, 2013
Rated 4 out of 5 by Christoph Nice refurbished Airport Sheraton
Very nice, just a few hiccups with the room key cards that required repeat visits to the lobby.
April 23, 2013
Rated 5 out of 5 by Rissy0328 Unexpected Stay
I missed my flight at ALQ and was fortunate enough to have this hotel as a place to stay. The staff could tell I had a really tough day and was extremely helpful and kind. They even offered me a "distressed traveler" rate. I ordered room service and the meal was outstanding and was delivered to my room in the appointed time even though the kitchen was being renovated.
April 18, 2013
Rated 4 out of 5 by travelhoney quiet space
this was a business trip that was very tight. upon arrival was able to walk-in to hotel and get a room. Gave wak-up request becuase had to drive an additinal 3 hours to destination. Good location and quiet.
April 17, 2013
Rated 4 out of 5 by Judy10 good dog friendly choice
On a long road trip, we searched for a comfortable dog friendly hotel with plenty of green grass (to walk the dog). We selected this hotel because it was so close to I 25 (and 40). We never heard one airplane take off during our stay. Our only disappointment was that our room was close to the elevator ( specifically asked to be away from the elevator) and we could hear the ding ding each time it stopped on our floor. Also we ended up with an adjoining room door and we could hear every word spoken by the guests next door. Otherwise, the stay was very pleasant and would definitely stay again.
April 14, 2013
Rated 5 out of 5 by Grantli Top of the line hotel
The staff and accommodations are superb. We have been staying at the Albuquerque airport hotel for more than 30 years, and this is the best it has ever been! We look forward to many more visits!
April 14, 2013
Rated 4 out of 5 by TheBizTravler Stylish and quieet
Very roomy, stylish, fairly clean, decorated nicely. I liked the lighting touches in the vanity area. For an airport location it was really quiet, but because it is an airport location - it was away from most attractions.
April 12, 2013
Rated 4 out of 5 by Hunter Not handicapped
Not sure why we were assigned a handicapped friendly room but it was ok except for the low bathroom mirror, low closet and adjoining room access with noise through that door. We also expected a single king bed. This was our second stay in this hotel and thought we knew what to expect. Booked three weeks in advance.
April 11, 2013
Rated 5 out of 5 by carola Awesome hotel
The staff was very professional and friendly!
April 8, 2013
Rated 4 out of 5 by Yazmin88 Hotel was very comfortable
The hotel were clean and comfortable! The staff where friendly! I would suggests that they need more mirrors in the rooms the only mirror that was there was in the restroom, maybe add a door mirror. Other than that I had a pleasant visit!
April 8, 2013
Rated 5 out of 5 by Mini4 great place close to airport
Choose this hotel because it was close to airport. The staff was great and we appreciated being able to get a shuttle to airport at 4:30 AM with no hassle!
April 6, 2013