Rated 4 out of 5 by Tostao nice clean hotel
it was a good experience to find this hotel which is close to the places I needed to visit.
October 26, 2012
Rated 5 out of 5 by HR68 Joe the Bartender
Joe the bartender was outstanding! He provided great service and was very engaging.
May 29, 2013
Rated 2 out of 5 by Bus2012 Busness Hotel with Poor Internet
Repeated internet issues at this hotel make stays for business travelers difficult.
October 1, 2012
Rated 5 out of 5 by Happy1 Pleasant stay
The staff was extremely accommodating and most of the food was very good.
February 10, 2013
Rated 5 out of 5 by Sonny great staff
My stay was very nice as was the hotel, but the staff was exceptional.
March 15, 2013
Rated 5 out of 5 by Rose44 Excellent accomodations
Super nice hotel. Wonderful room, clean, well appointed. Great staff.
May 25, 2012
Rated 5 out of 5 by HawkeyeMD62 A great stay in Northbrook
A very receptive and responsive staff. Comfortable acccomodations.
October 24, 2012
Rated 5 out of 5 by GZDiver Very friendly and helpful staff
Really enjoyed the stay. The staff was very helpful and friendly.
January 15, 2013
Rated 5 out of 5 by whr1234 Great Hotel, Wonderful Staff
I had a wonder stay and the staff was exceptional. Thank you.
December 11, 2012
Rated 4 out of 5 by Hawkeyes85 I've staying for several months
The location, the staff and the comfort keep me coming back.
November 24, 2012
Rated 5 out of 5 by ThomasW Sheraton Northbrook
Convenient North Shore location with excellent facilities
November 2, 2013
Rated 5 out of 5 by Greeley Great Deal
Clean, efficient, quiet, free wifi, great service
September 30, 2013
Rated 5 out of 5 by Edward2 My review
Nice hotel and well priced in a good location
November 27, 2013
Rated 5 out of 5 by Macadamia Elegant
Lovely accommodations. Great shuttle service.
October 2, 2012
Rated 5 out of 5 by ArtTexas Excellent Customer Experience
I had arrived at midnight to check in, having just driven 14 hours and checking in 12 hours early I needed a room for that night which wasn’t on the original reservation. I expected a quiet check in as it was midnight, however that wasn’t the case. Not only did my reservation need manipulation, the phone was ringing every two to three minutes with what appeared to be very irate, and most likely drunk, guests. There was also a guest behind me holding towels for some unknown reason, and one other person who was looking for assistance. Not to mention the countless guests who were pouring in from what appeared to be a huge wedding. They were all looking to keep the night going as well, causing if nothing else a steady amount of distraction. I believe the person’s name dealing with all of this was Ramin. This was the most chaotic I’ve ever seen the Sheraton, and at midnight on a Saturday night. Ramin under these circumstances handled himself, the situation, and the guests with professionalism, patients and excellent customer attention.
Again, I have never seen the Sheraton quite so chaotic, and it was just him there to juggle all of this. I was very impressed.
Ramin deserves a significant amount of praise for dealing with all of this!!!
July 14, 2013
Rated 5 out of 5 by wcjk wcjk
pool and breakfast were great
August 15, 2012
Rated 1 out of 5 by Worldtraveler1 A Disappointment
We stayed at this hotel, which falls far short of Sheraton's usual standards, for an extended period. The first room we were given had a malfunctioning toilet and TV and a persistent sewer-like odor. Many of this hotel’s staff are sullen, unwelcoming and unhelpful. They spend a lot of time chatting with each other. The hotel has individual A/C units in the rooms, which noisily cycle on and off throughout the night, making the rooms alternately freezing and stuffy. The windows cannot be opened and the only choice is to leave the room unit on continuously. Lighting in the rooms is dim and inadequate for reading. There are often loud, boisterous, drunken groups at the hotel. Guests leave room service trays, glassware, etc. in the hallways, which are not picked up for hours despite the presence of housekeeping staff. Often there is food, debris and liquid on the floor in the elevators and in the lobby. The hotel is permeated with a faint smell of old cooking oil and dirty laundry. Trashcans overflow and are left that way for hours. The mattresses in both of the rooms where we stayed were sagging and in need of replacement. Although on weekdays the hotel generally is quiet, on weekends the noise at night makes it difficult to sleep. The hotel has a restaurant on premises but it is understaffed and has an overly ambitious menu considering the limited skills of those doing the cooking. The breakfast buffet on weekends is a nice idea but the hot food is usually cold. The cloth napkins in the restaurant are well past their useful life and smell of old cooking grease. We went to the bar twice during our stay and each time we waited 20-30 minutes for our overpriced drinks. Overall, this hotel feels like someone is trying to reap the highest possible profit at the expense of guests.
August 31, 2013