Rated 1 out of 5 by Rs44 This is a cheap motel
This is a cheap motel. It's old and has not been remodeled. It looked like very old apartment when I entered and the old heater did not work. Room is very noisy. You can hear cars from outside, giggles from next room and footsteps from upstairs. I was so mad that I wanted to check out right away but they refused to refund my money so I ended up staying over night and it was the worst hotel experience I've ever had. They dont' have jacuzzi and restaurant either.
November 27, 2012
Rated 5 out of 5 by Jimbo2 Hotel has great features
I would strongly recommend this hotel as it is a great place to stay with a fantastic location and equally fantastic staff and with all the facilities needed and more!
June 5, 2014
Rated 5 out of 5 by Cricket50 Staff
The entire staff was more than accommodating for any needs we had there which made things MUCH simpler!
June 9, 2014
Rated 4 out of 5 by patti4006 could be better
Lovely hotel, terrific location.
It's just cheesey that there is an additional fee for things such as wifi in the room; even the cheapo hop-on-hop-off bus we rode had free wifi!!!!
And the breakfast buffet at over $20/pp is insane when you can walk a couple blocks to Hollywood Cafe and get a FANTASTIC breakfast for $6....or IHOP for $5.
Very noisy in the morning when the tour buses for the hotel across the street rev'd up and hung around wIting to load.
November 2, 2012
Rated 4 out of 5 by ShelleBelle49 Great Hotel Close to Fisherman's Wharf
The staff were very friendly and provided prompt service. Our bellman was great and offered us his help if we needed it. Its' a funky hotel when you walk into it. Rooms are a little small and beds were a bit squeaky. Wished the room had a bar fridge and free wi-fi. Request a courtyard view room. If not, your are either looking at the air conditioning and furnace units or at a storage yard full of busses.
Overall though, we enjoyed staying at the hotel.
March 26, 2013
Rated 1 out of 5 by dc21 Attiudes
The staff wasn't friendly or courteous to me or my family. Of all the Sheratons I have experience this was the worst and I would not recommend it for anyone to stay at. After a verbal insulted and disrespected from the front desk. My luggage was left unattended by a bellman. I was disappointed by this treatment and complained to the manager hopefully it didn't fall on deaf ears. My room assignment was wrong and then got down graded when I was moved.
August 24, 2013
Rated 4 out of 5 by Chris95bucks Great location and good service
Can't beat the location a block up from the Wharf. And the support and friendliness of the male staff members at the concierge desk was fantastic. They didn't just help us when we needed - they went beyond the basics and then would ask how everything was when they saw us return. It was very welcoming. Rooms are ok - we had a room on the corner by the street so there was a lot of street noise. But the quality of the beds and amenities was good.
September 16, 2013
Rated 2 out of 5 by Unhabppy4 Expensive cafeteria
Theis remodel property is trying to present its self as a fresh hip property although the rooms are comfortable and fresh the resturant is no n existent and looks and feel like a cafeteria. There is no lounge or bar and no club lounge For the price point of this hotel this is very disappointing. Not to forget. That the park cost me more then my car rental.
April 25, 2014
Rated 5 out of 5 by Dina1631 Ideal conference location
Clean and comfortable room. Staff delivered great customer service. Walking distance to iconic San Francisco city spots, including Fisherman's Wharf, Ferry Building, Ghirardellie Square, ChinaTown, North Beach, and more...near choice restaurants, water front, beach, and short drive to the Golden Gate Bridge! Loved it.
May 6, 2014
Rated 5 out of 5 by LKD19 Great location
This hotel more than met our expectations for our stay in San Francisco. It was close to many interesting attractions on the wharf that were within walking distance. The hotel staff were very friendly and efficient and they helped with tickets for the sight seeing tour.
May 14, 2014
Rated 5 out of 5 by Lidia10 Perfect Location
We spent three nights at this hotel and absolutely loved the room (very open and clean and modern!).
The location was wonderful. We were just a block and a half from Fisherman's Wharf. Most of our tours took place somewhere on the wharf, so this reduced the need for a cab significantly. There was tons of shopping and places to eat close by too.
I loved staying at a hotel which has been 'modernized'.
I will stay here again!!!!
June 1, 2012
Rated 2 out of 5 by Opencheck Dirty & Noisy
I travel quite a bit for work and have stayed in many sheraton branded hotels. This hotel has to be one of the worse hotels I've ever stayed in. On the way to my room the hallways were old and tired. The carpeting was extremely dirty and the walls were in need of some serious paint and repair. The elevator doors/jams were being refaced and were in various levels of disrepair. My room was the noisiest room I have ever been in. I asked to be moved due to overhead noise from the room above; the new room was just as bad. The walls and ceilings were paper thin. I was awakened at 7:30 am by 2 women talking next door. I thought they were standing in my room. It clearly as a poorly insulated pass-through door separating the 2 rooms.
The only options for breakfast were a quick pastry or a buffet. Nothing in-between. My next trip back to SF will be spent at a different hotel.
April 5, 2013
Rated 3 out of 5 by Adam Good Location Near the North End
I've stayed at the Sheraton Fisherman's Wharf Hotel a couple of times. This is a small hotel in a very touristy area. It has a small lobby.
The rooms are very basic. The services are limited.
On a more positive note, the staff is attentive and responsive. They do a good job with what the hotel has to offer.
If you are a tourist looking for a lower cost option in San Francisco, this should meet your requirements.
March 11, 2012
Rated 2 out of 5 by Thailandbob Staff uncourteous and need training on customer service
I had a very poor stay which started from first entering the hotel and. Ontinued during the remainder of the stay. When I arrived I had 2 very large bags and a brief case which were hard to manage by myself. When I entered the hotel there were 3 attendants at the bell desk who watched me struggle rather than offer assistance. Not sure what was more impOrtant but it clearly wasn't me.. I had then booked a meeting room and was directed by the sales office to ask the front desk to find out the room name and location. When I asked the front desk attendant about the room she was quite rude and said she was not aware of any meeting then handed me a phone and told me to call the sales office and find out the details myself rather than calling herself... My coworkers who also stayed at the hotel were very dissatisfied with the service and will not return nor recommend the hotel.
February 25, 2013
Rated 1 out of 5 by Lars949 Zombie staff and $$$ parking per night!
The staff had zero interest in me as this hotel is good for one thing, churn and burn tourist through the wharf.
I'm an SPG member and I used points to stay here. What a waste!
Parking for my SUV was $67 per night after tax.
The conceirge sent us to a practically dead and closedmexican food place.
The bellman told me theree was no jacuzzi because its too hard to keep clean but the pool was heated to 72! LOL
July 20, 2013
Rated 2 out of 5 by GJwh Furnishings and decor lacking
Our SPG room was blah; no refrigerator; bathroom was clean but very small, almost like a bathroom on a cruise ship. Great bed. Seeminglingly, this hotel is touted for its location which is supreme but it's like a step back in time into the 70's, decor wise. The full length mirror was on the wrong side of the room, should have had a mirrow over the dresser but not. The wall decor was almost flee market type:(
June 18, 2013
Rated 2 out of 5 by Confused39 Wheel and Deal
The Sheraton online booking suggest $1 valet parking upon arrival they wanted $46 per day. The online booking boasted free breakfast . There was no free breakfast. I felt misled and frustrated at check in. Vanessa said my room rate I booked was $239 per night with $46 a day parking. I would have to take the $229 rate to get the $1 parking. When I asked for breakfast they said oh no not parking and breakfast.
April 22, 2013
Rated 1 out of 5 by Manju Dissatisfied
My wife commented this Morning, "This was the worst Hotel experience we have ever had."
First there was a loud party lasting past midnight in the lower courtyard. We finally fell asleep, only to be awakened a short time later by what sounded like a herd of cattle crossing above our heads. By about 2 AM we got back to sleep, only to again be awakened by very loud vouces comming from the courtyard area. This continuedfor about 2 more hours. I called guest services for additional pillows and ear plugs to try and mute the noise. I went to the window and it appeared that one individual gave me the finger when I looked down. I called guest services andwas advised, close the blinds. At 4:45 AM a knock at the door was from a hotel employee who presented me with one pair of earplugs. I gave them to my wike and stuffed toilet paper in my ears, and covered my head with my sleeping pillow.
November 4, 2012
Rated 2 out of 5 by Sleepy533 Too noisy
On the positive, the bed was super comfortable. However, my room was right on the street and it was very noisy. Between people outside at night, the heavy walker in the room above me, and the garbage and delivery trucks beginning very early in the morning, I was not able to get much sleep. The hotel was full and they were not able to move me to a different room. The room and parking were very expensive.
February 28, 2013
Rated 2 out of 5 by Whatever64 This Hotel Needs the SPG Touch
Not recognized as an SPG member when I entered. T.V. set had to be "reset" by maintenance and this is apparently an issue with these new TVs. 2 out 3 main elevators were down during my stay.
$50/day parking on top of that room rate for an SPG Gold member???
August 16, 2014
Rated 5 out of 5 by Don2013 Wonderful family experience
I stay in hotels and travel a considerable amount, so I am very demanding on what I receive. In this case, this was a family vacation trip; therefore, I am even more demanding since this is my family time and money spent. We had a wonderful time and fealt at home at this Sheraton. The breakfast buffet was very good with things for all ages. I know I will go back when in the area, very impressive.
August 12, 2013
Rated 1 out of 5 by Lig58 This Hotel was totally unexceptable
For the money paid, it was nowhere near an acceptable place to stay. Vending machine didn't operate properly, forcing us to purchase bottled soft drinks at the lobby bar for an insrease of 400 percent upcharge. Had an early checkout, and had to wait 30 minutes before a front desk staff person showed up. Would not stay at this Hotel again!
August 14, 2014
Rated 5 out of 5 by BayAreaGirl Excellent location and safe.
This hotel was located just a block off of Fisherman's Wharf and literally minutes from great restaurants, great tours, and great views. I liked the layout of the hotel and felt like there was always someone in front of the hotel and always on duty.
May 5, 2014
Rated 3 out of 5 by Shocked Great location
Great location. Staff were generally very friendly except for a very grumpy & rude man at the spressi lounge area. Bought coffee on two occasions while kids wanted to use the free wi-fi. His rudeness took me by surprise. On the second night , there he was again with rudeness and all. I even witnessed him being very rude to the ladies in front of me. They shuddered and walked off. Business lost!
December 14, 2011
Rated 4 out of 5 by Tony365 Decent hotel. Great location.
Check in smooth and efficient.
Good sized room in a reasonably sized hotel. Great location just a short walk from the wharf and within seconds of a good tour company.
Counter staff always very friendly and helpful.
Room was clean, comfortable and reasonably maintained.
Pool was good, if the deck was a little small. I'd expect it rarely used.
Never ate in the hotel, so cannot comment.
No overall issues really.
Would I use it again, yes.
August 10, 2014
Rated 2 out of 5 by dave98 needs some attention
The location could not be bettter, and if you are in the mood for staying in the old style and manner of a sheraton...what they used to be... then go for it. For me, and after nearly 100 stays in two years, this is not one of the best. For a rewards stay this was not so great. In particular, moldy ceilings in bathroom, poor valet service if any, average food, noisy hallways, no spg floor
July 4, 2012
Rated 1 out of 5 by bdmama this hotel is lousy
will never say here again. have been to other Sheraton hotels and had great experiences. refer to #5
May 21, 2014
Rated 2 out of 5 by Mike Dont expect to get much sleep
Very noisy. Woken up at night by guests in the room above and in the morning at 6.00 am by traffic outside. The most basic requirement of a hotel is a good nights sleep and you won't get it here.
Also no fridge in the room.
Very expensive hotel and certainly not worth it.
Location excellent and I think is what keeps the place in business.
Spend some money and improve the soundproofing.
May 25, 2013
Rated 4 out of 5 by Terri Good location, nice accomodations
I found a low rate and booked with some hesitation, wondering if it would be a subpar hotel. But we were pleasantly surprised with the quality of accommodations, along with very helpful and friendly staff. Only complaint is the wireless internet access is only in the lobby/cafe area. In today's world it should be complimentary in all rooms. Good location, good staff. Would stay again.
April 29, 2013
Rated 5 out of 5 by Tom1822 Great Location, Nice Facilities and Friendly Staffs
This hotel is located just within 5mins walking distance from Pier 39 Fisherman's Wharf ! I like the young vibrant color themes of the rooms and the full coffee maker set with quality coffee bags available inside the room. Internet connection in room chargeable as well as parking for guests - I guess this should be reviewed and considered as waiver for guests. With SPG recognition.
October 20, 2012