Rated 2 out of 5 by Darrick Needs improvement.
No maid service between 0830-1530 hours. Returned to a unmade room. Charged for parking when road closures forced us to park a rental car, we larifies we didn't need parking and only parked to check in and aimed at returning car ASAP! We were still charged! Even after front desk said it would not be a problem. Customer service lacking! Movie ordered & paid for kept freezing!
May 6, 2013
Rated 2 out of 5 by McKinley Location Great, Room below average
Location at the wharf was great. Our issue was the room. We came in and it was 63F. Turned on the heat and it would not turn off twice. The second time we needed to call maintenance at 2 am because our room was 85F. Woke up an already tired family that did not sleep well for (2) nights because of room temperature control. I thought this was outrageous. Poor water pressure.
March 31, 2013
Rated 5 out of 5 by MsMandy A day in SF
I had only 1 day in San Francisco, so I chose this hotel based on it's proximity to the touristy stuff to do. I was really pleased with the quality of the room. I loved the toiletries that were available, and enjoyed the fact that as an upper tier SPG member, I was allowed a free late checkout, so I could truly make the most of my 24hrs.
July 19, 2014
Rated 5 out of 5 by aynee Great stay
We arrived very early and were told if we joined the rewards program we could check in early! Lovely! We were given wonderful adjoining rooms which were modern, bright and perfect. The bedding was amazing and I'm so picky. Down pillows and soft sheets. The fire pits outside are great and they have non-smoking fire areas too. Great location and wonderful place to stay.
February 5, 2013
Rated 5 out of 5 by 1ACFAN Great access to Fisherman's Wharf
Very nice hotel in almost everyway except food services for breakfast was limited to cold items and instant oatmeal. Good latte was one welcome in early morning. Being diabetic, I have to be carefull of what I eat so I was somewhat disappointed but I managed. Room was well appointed and very comfortable. I would stay here again if I was staying at Fisherman's Wharf.
November 9, 2012
Rated 4 out of 5 by HubTravelers Great location, nice people, but . . .
Great SPG property near Fisherman's Wharf and that tourist area of SF. Perfect if you're doing the tourist thing, like we were. Not as good if you're there for business or shopping, but SF is a small city and it's easy to get around. We got to the property well before check in time on a Saturday, and they were not only able to check us in early, they gave us a choice in rooms (top floor, external, might be a bit loud, or first floor, courtyard, quiet. We chose the former and were quite happy with the room, in general). Staff had printout of local restaurants and local street maps which were very useful.
Major annoying thing about the room, the bathroom is split with the toilet and tub in one room, sink and mirror in a separate, outer area. But the light switch is in the outer area, so if you're traveling with a someone else who needs to "go" during the night, that light is going to be illuminating the room like a beacon.
October 22, 2011
Rated 5 out of 5 by HarryCat Awesome Experience!
Stay Here! We moved from another hotel that we were extremely unhappy with. When we arrived at this Sheraton we were warmly greeted. The front desk lady helped us out big time and gave us a great room and even sent up a bottle of wine. It was our anniversary and they treated us amazingly. Very impressed and would not stay anywhere else in San Francisco but here.
November 7, 2013
Rated 2 out of 5 by Unhabppy4 Expensive cafeteria
Theis remodel property is trying to present its self as a fresh hip property although the rooms are comfortable and fresh the resturant is no n existent and looks and feel like a cafeteria. There is no lounge or bar and no club lounge For the price point of this hotel this is very disappointing. Not to forget. That the park cost me more then my car rental.
April 25, 2014
Rated 2 out of 5 by MDsmit For tourists
Tourist hotel by the bay that is not actually by the bay. Nor does it have a view of the bay. Most hotel rooms have a view of other hotel rooms. Bathrooms are extremely tiny and don't even have enough room for towels. Parking is a ridiculous 46 dollars a day in an unpopulated part of San Francisco. Fitness Center is also tiny and has a view of nothing.
April 23, 2013
Rated 2 out of 5 by SStraveler Dump
Very tired Hotel with small rooms and minimal staff. Wait times for check-in long and staff seemingly unfriendly. When trying to check-out at 5;00am to catch a 7:00am flight, no staff were present after waiting 15 mins. at either front desk or valet booth to check out and retrieve car. Self-parking prices ridiculous and parking system very inefficient.
May 23, 2013
Rated 1 out of 5 by Steven27 Poor
Upond arriving at the hotel I checked in was told breakfast was included in the 4 days we where going to be the for 3 people!! Which was not true!!
Also $ 50.00 plus tax to park in the hotel Parkin lot which we where not told at the time of booking!! Unhappy! Getting into our room was extremely hot!!! NO MICROWAVE!!
NO REFRIGERATOR!!! SO so unhappy!!!
September 9, 2013
Rated 1 out of 5 by Ian591 Too much noise
During my stay, the amount of noise at all hours lead to two nights of broken sleep. The concierge could not book tickets which took me 5 minutes on the internet to sort out. I was put into a preferred room which was next to the lift (noise) and right next to the pool (noise). Unless you plan to party all night, not the hotel to stay at!
June 2, 2014
Rated 2 out of 5 by worktravel512 Disappointing Sheraton
This hotel was disappointing. The bathroom in particular seemed cheap and dirty, and the towels were thin and scratchy. The walls were so thin that I could hear every single alarm clock going off in my neighbors' rooms starting at 5am every morning, and a cable car roaring by every ten minutes. I would not stay at this hotel again.
March 26, 2014
Rated 2 out of 5 by Manju May 10-12 2012
If you like a hotel with attentive bellman, valets and front desk staff...look elsewhere. The only friendly bellman and valet were upon our arrival and departure. In between good luck contacting them. Concierge on Friday...exceptional. Housekeeping staff wonderfully sweet. Nice seating area with gas fire pits outside a nice touch, but usually very messy in that area. Beds absolutely tiny and completely uncomfortable. Front desk people totally snippy. Could have cared less that we were not comfortable in our room. Parking cost outrageous...typical for the city though. The only reason I would ever go back to this hotel is to visit Juanita, one of the housekeeping staff. This was our third stay atthis hotel in the last 12 years....we will look elsewhere next visit. Smart sleeper beds are LOUSY! Rooms are tiny and cramped (double beds are more like twin plus). If you want comfort and friendly staff as a whole, don't spend one second considering this hotel!
May 15, 2012
Rated 5 out of 5 by JKG0515 Very Convenient
Was spending the weekend in San Francisco at the end of a 4 day conference. This hotel is conveniently located only a 5 minute walk to Pier 39 and maybe 10 minutes from the Ghiradelli Square and the Cable Car turn around. Staff is very friendly and the room extremely comfortable. Next trip to San Francisco will include a stay here.
November 25, 2013
Rated 5 out of 5 by PosterLars Great Value
I unexpectedly needed to say in San Francisco recovering from a fall with a broken leg.
We were provide with very comfortable room
with great large bathroom that had all the
handicap features that helped me feel comfortable.
We felt that we were given great value for a reasonable about of money. Staff was helpful and very friendly.
November 15, 2012
Rated 5 out of 5 by irritatedtraveler The Staff is wonderful
This was a business retreat that lasted 3 long days. I arrived from the East Coast in a frustrated and bad mood and left after a succesful meeting in a great mood. We were well taken care of. Particular thanks to Vanessa at the front desk for taking care of this traveler who arrived irritated from my trip. What a professional!
January 22, 2014
Rated 5 out of 5 by Dina1631 Ideal conference location
Clean and comfortable room. Staff delivered great customer service. Walking distance to iconic San Francisco city spots, including Fisherman's Wharf, Ferry Building, Ghirardellie Square, ChinaTown, North Beach, and more...near choice restaurants, water front, beach, and short drive to the Golden Gate Bridge! Loved it.
May 6, 2014
Rated 5 out of 5 by 13Pam Wonderful Place to stay
What a wonderul stay we had at your hotel.
Great check-in, super attentive staff and really nice room. Loved the location for walking around the city. Proximity to all and a really nice, clean place. Great coffee in the room and great gathering place for wine, coffee and a quick bite in the morning lobby. Thank you so much.
November 25, 2013
Rated 2 out of 5 by gghumbabe Poor Service
-Bellman pushed us a cart and didn't offer to bring bags up. We loaded and struggled with 3 sets of clubs and bags on one cart.
-Was not offered different parking options other than the $45 per night which was not initially disclosed. When I asked about them the desk became short with me.
-Hotel decor needs major upgrading.
February 25, 2013
Rated 4 out of 5 by Chavezx4 Nice...but VERY small room
All was great...from the staff to the clean room. Quiet corner room was very nice. The only thing was the room was very small...just wish there would have been more space...especially in the bathroom/vanity/closet area. Not much room for it being a 4 star hotel. Great if you're traveling alone...but not for a family.
April 7, 2013
Rated 5 out of 5 by judykay This hotel is very comfortable, convenient and friendly.
We have stayed at this hotel since 1986. We noticed a very friendly and kind staff on this visit. Our room was wonderful. The bed and pillows were like sleeping on a cloud. This hotel is convenient to Safeway across the street, cable car, waterfront and restaurants. We highly recommend Sheraton Fisherman's Wharf.
April 24, 2012
Rated 1 out of 5 by grandmere Hotel bath and closet area poorly designed
No counter space; no towel racks (this is ridiculous); no separate lighting for sink area and shower/toilet area, archaic heating/cooling system, poor lineup of TV channels, one day the maids failed to clean the room, prices in the cafe were outrageously high. The beds were comfortable, the location was good.
February 20, 2014
Rated 4 out of 5 by kevinumbc Great location and hotel
I had a very nice business stay here and will be coming back in a few weeks. The staff were friendly and the bellhop staff were really great. My only issue was 25 dollars for a breakfast buffett was really dissapointing. I had to go somewhere else as there was no ala carte issue. But overall very nice place.
June 7, 2013
Rated 5 out of 5 by Kim271 A Great Vacation Possible by Sheraton
Great hotel in great location with exceptionally knowledgeable, pleasant, courteous and professional staff. Concierge are wonderful (P.S.: if you tell Thomas what you have a taste for, he knows where you can best get it from). Sheraton made a great vacation just that more spectacular. Thank you Sheraton!!!
June 25, 2012
Rated 5 out of 5 by 1ACFAN Sheraton Fisherman's Wharf outstanding
Sheraton Fisherman's Wharf met all our needs while staying in San Francisco. The Concierge helped us organize our days and reccommended outstanding restaurants. The staff was friendly and every need was met to the "nth" degree. I would most definately stay at the Sheraton Fisherman's Wharf again.
August 12, 2013
Rated 5 out of 5 by jimbool fantastic hotel great location
this hotel is in a prime location the staff were fantastic. Right from the valet parking to the general manager. The rooms were top grade and there was literally nothing to fault with this hotel. we'll done to everyone concerned.
July 24, 2014
Rated 1 out of 5 by Lee082012 Dont feel like a Platinum in this hotel
There is no lounge, no check in/out fast track for Platinum/Gold member.
There is a breakfast area but not for Platinum member unless you pay $20 or use the voucher given to buy some simple breakfast + normal coffee (pay extra $4, if you wanted cappuccino!)
Dont feel like a platinum at all!
August 2, 2012
Rated 5 out of 5 by ctheworld Great Hotel At The Wharf
We stayed here two nights in January 13". We booked via AAA and recieved a great room at a fair price. This hotel is one block off the wharf area so it"s entrance is not too crowded. Our room overlooked the nice pool area. If you squinted, it could of been Hawaii. Look forward to coming back.
January 30, 2013
Rated 5 out of 5 by Sue222 Return stay
I last stayed here November 2012 after a few years since my last stay, my recent February visit pleased me as well that this hotel has maintained its quality. It's very convenient for public transportation & its proximity to Fishermen's Wharf & North Beach provides lots to do for visitors.
February 17, 2013