Rated 5 out of 5 by 2014CoachesConf Comfort and Great Night's Sleep
Room was clean and comfortable; great a/c; quiet nights and quick check-in and check-out.
July 25, 2014
Rated 4 out of 5 by JACowboy There's always room for improvement.
The hot items on the breakfast buffet were not hot and the breads and pastries tasted either stale or just defrosted.
June 22, 2013
Rated 5 out of 5 by gsmi Execellent location and service
This is a great location if you are attending any event at Cowboys Stadium. The staff and amenities were excellent.
September 3, 2013
Rated 3 out of 5 by trip100 Clean facility, terrible restaurant service
A clean facility with a clean pool. The weekend we were in town the hotel was sold out. One night eating in the only hotel restaurant, that was not full, the waiter initially was refusing to do seperate checks, telling one family that he would have to put in their order after he turned in the other orders because it was too difficult to do separate orders. Poor customer service. Another night when there was hardly anyone in the restaurant someone waited over 45 minutes for three take out items. The hotel was fine, just terrible meal experiences.
July 1, 2014
Rated 5 out of 5 by Boots30 EXCELLENT STAFF
We celebrated our anniversary at your hotel and the staff was amazing. My wife and I had an amazing stay.
October 17, 2013
Rated 5 out of 5 by CaptainDan Great location
In Dallas for a meeting with long-time business friends. The Arlington location proved to be excellent.
February 22, 2013
Rated 5 out of 5 by pa905 Beds
You need two queen bed in room. Because two people have a hard time sleeping in the bed
November 30, 2013
Rated 5 out of 5 by AnimalNurse Nice Hotel
Very nice place to stay. Friendly staff. Nice area. Food a little pricey. Would stay here again.
March 26, 2013
Rated 5 out of 5 by Granny06 This hotel is great
We always enjoy staying at this hotel when we are in Arlington for a baseball game.
April 22, 2013
Rated 4 out of 5 by Hooks67 Very handy
Other than the pool being incredibly dirty,
we will go back next summer.
July 26, 2013
Rated 4 out of 5 by ldc92052 No gift shop
We needed some supplies that we can usually purchase at any gift shop.
September 16, 2013
Rated 5 out of 5 by beans Great Hotel
Very convenient and nice staff. Helped with check in and directions.
May 26, 2012
Rated 5 out of 5 by Buffalo1 Friendly Staff
The staff is very friendly and work to make you very comfortably
March 25, 2013
Rated 3 out of 5 by Letie Great staff lacking extras
This is my first and last time staying in this hotel. Although the staff was great and the bed was comfortable, you have to pay for wifi, there was not a fridge in the room, I was given a room without a tub (handicapped accessible room), had to switch rooms, the bathroom flooded because the rusty bathtub was broken, they lost my reservation for the first day (they did make up for that), tried to go swimming and the pool was only 2 feet deep and they were understaffed knowing that convention attendees had to all check out at the same time. With as much as that room cost for 2 days I could have stayed at a budget hotel and got better extras.
May 9, 2012
Rated 5 out of 5 by Phill Cowboys Games
No better place to stay when attending a Cowboys game.
October 8, 2013
Rated 5 out of 5 by Jim1979 Gym
Good size but equipment in need of repair.
November 30, 2013
Rated 5 out of 5 by Happy40 Nice hotel
Nice comfortable beds. Good location. Nice work out room
May 3, 2013
Rated 5 out of 5 by GGG123 Everything I needed for a quick business trip
Thumbs up on the buffet to start the day (great fruit!)
April 18, 2013
Rated 5 out of 5 by Tiffy2008 Sheraton
Staff was awesome!! Definitely like the 18th floor!
August 10, 2013
Rated 5 out of 5 by Redshark Very Good Hotel, Restaurant and Services
I recommend this hotel with great confidence.
March 14, 2013
Rated 5 out of 5 by Josegus Room excellent
excellent location and comfortable rooms
December 13, 2012
Rated 5 out of 5 The staff made my stay wonderful!
I enjoyed my stay. Staff was wonderful!
March 3, 2013
Rated 5 out of 5 by TSUN TSUN
Room and meeting facilities very good.
April 18, 2013
Rated 5 out of 5 by Scrappy1 Nice hotel to stay during your visit!
Nice hotel to stay during your visit!
March 21, 2013
Rated 1 out of 5 by TJ1948 Terrible customer service!
Upon first impression, very happy but things got worse by the hour! After checking in our room, we were very satisfied with the nice clean room. However, at 10:15 pm we recieved a call from Sandra at front desk. She informed us that we needed to keep quiet because another room occupant complained of too much noise coming from our room!! We were both shocked, out TV was at only a 25 level volume and that was the only noise made. We are two senior citizens and I am a former Federal Investigator, no way would we disturb other guests!! I called back and invited management to listen and check our room and Sandra hung up on me! I called back only to be hung up a second time. Either the rooms are made of paper walls or she got the wrong room! I told her that I was going to complain to Trip Advisor and Sheraton, she said, "whatever" and hung up again! I have stayed at numerous Sheraton's world wide and never had such a terrible expierence!!
We called for management to again check our room the following morning but no one came up. When we checked out, management did comp our taxi ride to the airport and promised to investigate. The staff must be way overworked or don't really give a darn about customer service!! Will never stay or recommend this hotel again.
February 14, 2013
Rated 5 out of 5 by Steve2841 Great place to stay for a Rangers Game
WE arrived during the parking of a Rangers game. As we drove in the staff at the drive entrance were courteous and professional. Next as we drove up to the entrance the bell staff/valets were extremely professional. They took care of my vehicles and it was nice not to worry about parking myself. The front desk young lady was great and check was a breeze. Most hotels have slow elevator service but not here. We got to the room and all we could say was WOW. We weren't looking at the ballpark but it was just as good. Only negative was an issue with the bed ruffle. We had a blast and will definitely come back. Thanks and keep up the great job.
July 27, 2012
Rated 5 out of 5 by Leslie2 Great place to stay
Overnight for college visit with another family. We had three rooms, three names on reservations, three arrival times, etc. The hotel executed perfectly. They do a really good job here, staff is helpful, rooms are comfortable and location is great. This is my third visit to this property, it is a pleasant place to stay.
July 19, 2014
Rated 3 out of 5 by g3auto Good Hotel Bad Internet Speed
The hotel is nice and the staff is responsive but the internet speed is terrible and when I say terrible I mean at times dial up speeds. I'm told they know about the problem but it will take months to get it replaced. I had the same experience a couple a months ago so I am going to stay away from this hotel as much as possible until it is fixed.
July 17, 2014
Rated 2 out of 5 by Diane13 This hotel has a recurrent problem.
Every time we book rooms at the Sheraton at Arlington, there are problems checking in. They never have the rooms ready. Saturday we checked in at 2:50pm and were told we would be called when our room was ready and when we could pick up our keys. At 4:45, we still had not rec'd a call. The staff member explained that this only happens when the Rangers have home games. Well,....it seems to me that the hotel would hire extra staff, give incentives for early check-outs, or something to try and remedy this issue. Like I said, it happens every time! We love staying there because of the location, the pool area, etc. It is just the problem with checking in.
July 22, 2013
Rated 1 out of 5 by planner58 Unbelivable for a Sheraton Property
This property was in disrepair, the ceiling above the shower was coming down. The chairs in the room were filthy. I have never in my lifetime seen a carpet in a hotel that was so soiled and dirty. The lobby smelled like very strong mildew. As a meeting professional that travels extensively I was pretty stunned that they have the Sheraton name. Won't be staying at this hotel again.
July 15, 2014