Rated 4 out of 5 by Frenchhorn great location
Right on the 16th St. mall so you can hop on the free buses either direction. Very helpful staff.
As we were there for a wedding, we did not use the lounge much but it looked like you needed to buy wine during happy hour.
May 27, 2014
Rated 4 out of 5 by DOC31 Needed a better view
In general, this hotel was very good. Not everyone will have my complaint. I looked out my window and I saw what looked like prison walls. Someone made an attempt to improve the view by placing a sculpture on the floor of the area but it was too small to make much of a difference. I don't know how it is determined who gets the room with this view, but from now on I'll make sure if I come back I'll never get this room. The hotel really needs to do something to make the view more pleasing, e.g., plants, paint the grey walls, etc.
May 12, 2014
Rated 1 out of 5 by Txbychoice Did not meet expectations
When we arrived our room did not have towels or toilet paper, then the next day our room was not cleaned. The third day it was cleaned but we were only given one clean towel for two people on the room. Internet cost over $14.00 per day. There was complimentary coffee daily but when asked hot chocolate would be an extra charge through room service. As a weekly business traveler I do not consider this hotel traveler friendly.
April 29, 2013
Rated 4 out of 5 by TheWheel Do not recommend valet parking
I have stayed at the Denver Downtown hotel at least 30 times. Although the check-in lines are often long, the staff has always met my expectations except for my last visit on July 26, 2013. I paid $32 plus tip for valet parking. Before I checked out, I called for my car. I waited 32 minutes for my vehicle to be brought from the garage. Apparently, a valet brought my car back to the garage after it was brought up!
August 5, 2013
Rated 5 out of 5 by JeffUC Good value
Excellent breakfast, good value for the price. Free WiFi much appreciated.
March 8, 2014
Rated 5 out of 5 by TPCoach Great Stay for Family
I booked two rooms for visiting family. It was a great location and a very nice hotel. The one hang up was that there was a charge for wireless in the rooms. It seems to me that wireless access anymore is just a common amenity that one would find in most hotels. A chain with the price and reputation of a Sheraton I would believe would have complimentary wireless in the rooms. Other than that it was a great stay
August 5, 2013
Rated 5 out of 5 by SusieZ Very Good Hotel
I liked savings from not having towels picked up each day. Was not able to lower temperature a bit.
May 27, 2014
Rated 4 out of 5 by Elephants Problems
1)Door out of plumb so stuck when trying to open or close.
2)TV remote almost worthless, buttons had to be pushed too hard & still not working
3)Room not vacuumed between previous renter
4)No sweetners or creamers when checked into room
May 24, 2014
Rated 5 out of 5 by peagreen17 I'm so glad you asked...
We had an absolutely wonderful experience. The staff was warm and welcoming, completely took care of our room needs. The hotel and room was perfect. The pool not being open was a disappointment to my grandkids, but, there was ice on the deck. I wonder if it would be feasible to have a heated deck to melt off the ice? Anyway, all in all, we were very happy customers. Thanks!
December 11, 2011
Rated 5 out of 5 by HC604 Accommodating
This hotel was very accommodating.
The personnel were all very friendly and customer tolerant. They made me feel comfortable as if I truly was there guest. Helpful, informative and caring.
The hotel is in good location for accessing the downtown shopping and surrounding happening.
May 23, 2014
Rated 4 out of 5 by DepMay This hotel has many conference facilities and guest amenities
Restaurants offered good service and fare.
Housekeeping could use improvement. (i.e. More frequent sheet changes, more thorough vacuuming/floor cleaning)
May 25, 2014
Rated 5 out of 5 by Julesandkatie Staff are EXCELLENT
The staff at your hotel are the best I have encountered in 26 years of professional travel! From room service, to IT, to engineering, to event staff....I have never met better. PLEASE COMMEND all, especially Vitaly for making our stay so comfortable and for sending up to our room a birthday surprise! Thank you, Julia and Katie
September 30, 2013
Rated 3 out of 5 by Tiger75 Details are key
Great room, access to Denver downtown excellent. Just wished cleaning team would have taken clues in the bathroom and cleaned the picture and mirror frames.
I swiped the dust each morning.....thinking ths would clue someone in on cleaning these items. The obviously of and accumulating dust is not good for one's health.
October 8, 2012
Rated 4 out of 5 by Keron Hail, Rain, and Tornados
Despite the weather, the hotel was a generally comfortable place with helpful staff. The rooms were way too small in the Tower -- dorm rooms are bigger.
May 24, 2014
Rated 2 out of 5 by Smilesfine Very disappointing for a Sheraton
Start with the positive: our room was very clean and smelled good .
The cons: room was extremely small, barely enough room to walk around the bed, tiny bathroom. Felt we got put into the smallest room in the building across the street because we used points. Tiny closet was missing one of the sliding door, door stop was sheared off and laying inside closet with the screws, bathroom sink hot water handle lifted straight off in our hands, bathroom lighting was terrible, no fan or window, thermostat was hard to turn off, had a warning blinking wrench warning which I called about and didn't get fixed, room safe was locked upon arrival but maintenance did come right away and opened it for us, no book in room telling about amenities (TV guide , room service menu, etc) called on that and got an extremely light xeroxed copy of the room service menu sent up to us.
Drunks were yelling outside our room the 2nd night we were there at 2am. Opened our door twice to ask them to be quiet with no luck. Finally called security, don 't know if they came up. Half hour later same thing, called security again. Finally quieted down after 3:30 am
Was not happy with the way things were handled and not handled during our stay. I love Sheratons in general but this one was awful.
Felt like this stay ruined our whole trip
May 26, 2014
Rated 3 out of 5 by silentshawno Very good hotel with potential to be great
I would recommend this hotel, and if they improved their booking process I would HIGHLY recommend it.
Location is great, buildings are spacious with lobby access to coffe shop, restaurant and bar. Multiple options for business work space in lobby adjacent to main hotel restaurant. Food - very good - highly recommend breakfast buffet - very good value. Comfortable rooms. Staff very friendly and helpful once you are successfully checked in. Pre-check in service needs improvement but post-check in service is excellent.
There seems to be a disconnect between the booking/reservation system and the records available on file during check-in. We booked 4 mountain view rooms over the phone and received a confirmation email. Upon check-in we were told that there were not 4 mountain rooms available despite our confirmation. We provided individual credit cards at check-in which did not make it on to our files until the second time we provided them.
November 20, 2011
Rated 3 out of 5 by vacationsR1 Great location for activities in Denver
Perfect location for accessing anything in downtown Denver. The hotel is nicely updated and clean. We self parked instead of using valet. The parking was confusing and difficult to exit. The fitness center was large with a lot of great workout equipment but it was so hot it made it difficult to workout.
December 6, 2011
Rated 1 out of 5 by Labs12 I expected more fom Sheraton
I stayed 3 nights at your hotel. On the morning of my second day the toilet paper dispenser fell off the wall, the hook inside the bathroom door also fell off while trying to hang my clothing...AND to make matters worse, after my shower I could not open the bathroom door. The door was swollen/swelled. I was locked inside that confined space and could not get out. Lucky for me I had my cell phone w/me in the bathroom. I called the front desk. Maint/Sec arrived. alltogether it took your team approx 25 min to unlock the room door and unjam the bathroom. This I think is unacceptable for the Sheaton
June 25, 2013
Rated 5 out of 5 by Karen2 Great hotel
This hotel was very comfortable and had many options. Rooms were quiet and beds comfortable.
May 24, 2014
Rated 4 out of 5 by SLYZ Nice hotel - would stay again
I stayed at this hotel for a conference and was pleased by the spaciousness of the room. A bit unhappy that the cleaning staff wasn't as meticulous as I would have hoped as the room's previous occupant's shower supplies were left in the shower.
I would stay again at this hotel however.
November 14, 2012
Rated 5 out of 5 by MLcoach Great sleep
Everything was fine and especially helpful front desk.
February 2, 2014
Rated 3 out of 5 by May81 This hotel has a great some great club staffs
I felt very included the first day I was there. Second day I didn't feel as included. It was an experience to stay in Sheraton Denver. Definitely was an experience. The housekeeping staffs always stop to say Hi!! I definitely felt included around the hotels. The front desk I was nervous because I didn't know if I was in the wrong lane. I wasn't sure where it really started. Got snapped at for standing in the platinum/gold lane. It was scary just to go talk to front desk.
May 12, 2014
Rated 3 out of 5 by JCW0407 Denver - Sheraton
The hotel has a great location, the rooms are nice but the A/C conditions are not great. We had to move rooms hoping that the A/C was better in another room and it didn't change much. The lady that checked us in Shelby was AWESOME! Great service and very accommodating.
June 30, 2013
Rated 3 out of 5 by USMCVET Convenient Location
I would expect more from Sheraton based on previous stays at different locations. The room itself was VERY small and had a strange odor. The room was booked as part of a travel package so it is what it is. The location is incredibly convenient to all of Denver.
July 26, 2012
Rated 2 out of 5 by Patrolman I will not stay here again
Lets start with the staff. Un co-operative, rude, and all in all just didn't care at all. I found blood drops on a towel in the bathroom, went to the Concierge and complained, he didn't even bat an eyelid. "Yeah, so what do you want me to do about it"
I told him it was not good enough, he just walked away. Next, we rented a rental car, told 4 of the door people we were sitting on the seat outside and could they tell us when the rental arrived, the car did arrive and it wasn't until an hour later that we actually found the person that delivered the car to us. He had spoken with the same people and they told him they knew nothing about the car. We watched all this facade unwind and no one even cared.
I feel that the staff in this Hotel need a lesson in customer care and are very unprofessional. They all need to read the book "A moment of truth" and get their act together. I will never stay here again and am a very dissatisfied Customer. Having stayed a Sheraton Hotels in the past around the world, I would class this one a the worse.
June 28, 2013
Rated 5 out of 5 by laurelannk Outstanding fitness facility
Of all the hotels I've visited, this had the largest, most up to date and well-maintained fitness facility. Available 24 hours, it was usually busy at all times! It was a great way to keep up my fitness on the road.
August 30, 2013
Rated 4 out of 5 by PM59 Hotel has good staff but rooms need improvement
Staffs were generally very responsive.
The bathroom was way too small with no room to move around. The bath tub and shower plus vent need to be updates (they look old and obsolete)
May 21, 2014
Rated 2 out of 5 by CPayne13 Location and Staff: Great! Room: Meh.
This hotel was Nice-ish. Location was great! Especially with all of the food options accessible from within the hotel. Staff was great. When I "blew a fuse" when using a hair dryer, the maintenance man was fast and friendly. Unfortunately, often it is the bad that you remember most. We had to fight the toilet every time get it to flush. The shower drain was ridiculously loud. The TV audio had static. The seemingly convenient HDMI outlet wouldn't recognize my iPad (even with appropriate connectors and cables). Not to mention this was the smallest hotel room in which I've ever stayed. I think I will stay elsewhere when coming back to Denver.
January 2, 2014
Rated 3 out of 5 by Katie141966 Cluttered small room
While this hotel was a great location clean upon entering lobby, once we get to our room there is limited drawer space, cluttered furniture, I hit my foot every night on a bed type nightstand that is right next to the bathroom door a smoky smell in a non smoking room when we checked in we were told if we yes the "eco" choice , meaning no maid service we would get 500 points each night or a 5 dollar coupon we chose the 500 points let the front desk know each morning that was our choice and upon checkout stated 4 night at 500 points were told our points were added 1 week later
I still have not seen the 2000 points added. Just a little frustrating I have to find the time to call to check on something so trivial that
I was told several times the points were added. I would have just preferred to have our room cleaned because that's always a nice touch when you travel to come back to a clean room after a long daty!
May 15, 2014
Rated 1 out of 5 by JSmith2013 Great Location
Great location of Hotel, however the service and the lack of maintenance is less to be desired.
November 18, 2013