Rated 5 out of 5 by Frazier858 This hotel has an exceptional staff
We were part of a very large convention and I did not hear one person stating any negative comment about the hotel or its staff.
February 4, 2013
Rated 4 out of 5 by pat87 Comfy for a one night stay
Very neat room presentation, not much of a view from my room though. Staff at the club lounge were friendly and helpful.
December 7, 2011
Rated 3 out of 5 by Natalie86 September Stay
I stayed 3 nights in September from the 8th through the 11th. Last year in 2012 I stayed in your hotel and had a very good experience, however, this year I was disappointed. The room I had bubbles in wall-paper next to the bed. It looked bad and made me wonder if there was mold in the room and possibly what additional water damage might be in the room. The bathroom was very small. I stayed in the South tower while last year I stayed in the North tower. There was a day and nights difference in the rooms. The North tower had much nicer rooms and more spacious. If I ever stay in this hotel again, I will request a room in the North or Center tower.
September 12, 2013
Rated 3 out of 5 by JoeA954 Hotel has potential
Stayed for a convention. When I checked in the indiviual just handed me a key and said thanks. Didn't tell me where the fitness center was located, if there was a resteraunt, if there was wi-fi, etc... The hot water was warm at best and in the mornings and late afternoon was borderline cold. The fitness center was very nice and the staff in the restraunt were very friendly and accomodating. We had long waits for the elevator during our conference sessions. The breakfast buffet was just OK. Should have pan cakes, eggs to order station, and just more options. If the few items I mention are addressed then I would highly recommend the hotel....
June 14, 2013
Rated 5 out of 5 by ask83 Hotel Stay
Our room was very nice, very clean, only negative was the towell bar in the bathroom was very loose.
February 21, 2013
Rated 5 out of 5 by Nance85 Choice Program
My suggestion would be to provide trash bags, bigger trash cans or staff to empty trash cans.
September 24, 2012
Rated 5 out of 5 by Nana32 This hotel provided great service.
Our first night we were put in a SPG room and it was wonderful. The rest of our stay was in a different room. The beds were very comfortable and clean. The only issue was rattling pipes when the shower was used. I told the front desk and they were going to address the issue. They even gave me extra points on my SPG account for my discomfort. Great place to stay.
November 17, 2014
Rated 5 out of 5 by lizy24 This hotel has great facilities.
I had a very good stay at Sheraton. Meeting place, staff and other facilities were great.
February 3, 2013
Rated 1 out of 5 by Unsatisfied5565 My experience with this hotel is horrible
I have been staying at this hotel for 2 months. I just reached my plat status this week and I'm already thinking about quitting this hotel!
My experience with this hotel has been horrible. I entered my room last week and found there were hundreds of flies dancing in my room. They could not resolve the issue but instead they gave me an upgrade. (would you expect a hotel like Sheraton to have fly issues?) . The internet in the room was not working neither, so I had to spend the entire week without internet. I called their technicians many times, and the only response I received was "your issues has been escalated to the next level, and your case number is $#$@#$"
I did room service for my laundry yesterday and was told to expect my laundry by 6:00 pm next day. They delivered my laundry UNWASHED and told me to do it myself on the 4th floor and they would provide me with some coins for the laundry machines. I waited for 3 hours and no one showed up to give me my coins. Then, I decided to just do it myself. The laundry machine was not working and ate my $2.50. I called them, and they told me to speak with the front desk. Then I had to spend another 30 minutes dealing with them to get my $2:50 worth of coins refunded.
March 30, 2014
Rated 5 out of 5 by Chris11111111111111111 Service is alway good
Everyone there is very friendly
May 12, 2014
Rated 5 out of 5 by patsy45 GREAT HOTEL!
very nice rooms and the people were extremely helpful.
April 3, 2014
Rated 5 out of 5 by lisa611 convenient to Baylor
Staff was great. Location was easy to reach from Baylor Medical Center.
August 22, 2012
Rated 1 out of 5 by fesparza Fire alarm was activated at 6:45 on a Holiday!!
On 5/27/2013 The hotel alarm system at the Sheraton Dallas woke all my family 3 times, being the first at 6:30 AM !!! On a holiday!!! I have a 1 year old daughter that never got back to sleep after the alarm activated itself 2 more times. I just wanted to have a nice and quiet holiday,,. Instead I ended up with a sleepless kid that gave us a hard time all day long...Why??? Because the alarm system woke us all up. When I mentioned the incident at check out, I just got a "I am sorry for your inconvenience, we do not know what happened". How can I get my money back? I am sure that I am not getting my holiday back.
May 29, 2013
Rated 4 out of 5 by cris reservations
Didn't honor reservation. Some convention excuse
January 22, 2012
Rated 5 out of 5 by Mary22 This hotel has outstanding employees
Great check-in & Club level service
February 21, 2013
Rated 5 out of 5 by Joesreview Joesstay....
Everything is always great!
July 16, 2013
Rated 1 out of 5 by Gypsydray This hotel is old and is severely understaffed!
This hotel was a complete disappointment. I was there for a conference with the NGLCC. This was the overflow hotel. There was a Mary Kay Conference at the same time. The air conditioner in the room did not work properly. The lobby was always too full to get any response without waiting at least 30 minutes before someone at the counter assisted. We called the front lobby three times before somebody answered the phone. They said they would have somebody immediately come to the room to make the repairs. That took 3 1/2 hours. Even then, it was not fixed. We had it. We will never stay there again. I was very disappointed with Sheraton hotels.
August 5, 2013
Rated 1 out of 5 by Picky66 Hotel was dirty, understaffed, and would not recommend
Went to this hotel for a 4 day business conference with 1600 people. This hotel was not staffed to handle this number of people with high expectations. Upon checking in instead of welcoming me and orienting me to the hotel, only thing I was asked was the specific time I was checking out for the convenience of the cleaning staff. Hotel very old and dirty. Had knats in my room and all conference rooms. Food was less then satisfactory and removed so quickly it was ridiculous. No coffee or tea available on afternoon breaks. Room service menu was non existent. This hotel needs a major remodel if its going to be selected for future business conferences
June 16, 2013
Rated 4 out of 5 by Kim25 Interestin
I had a ineteresting experience with room service. My roommate and I had wine in our room on Thursday and room service cleaned the room every day and did not remove the glasses for 3 days. My roomate also spilled wine in her bed and room service did not change the sheets. The pillows were just shuffeled around so you could not see the stains. We were very disappointed because we paid a lot of money to stay at your hotel. We expected better service. Everyday we had to ask for a wash cloth or a towel for the floor. Over all the service in other area's was great such as the front desk and the people at the draft. Yes I would stay at the hotel again.
July 29, 2013
Rated 3 out of 5 by CFaze Great Team, Facility Needs Updates
Greetings Sheraton Dallas:
I appreciated your staff's fantastic, positive attitude and punctuality as well as the cleanliness of my room. I was disappointed with the constant creaking I heard coming from somewhere on my ceiling throughout each night. It sounded much like a home's structure settling, which is normal, but it was CONSTANT. All day and night. I went to sleep hearing it and woke up to hearing it many times throughout the night. I got really annoyed! At first, I assumed the creaking was due to the wind, but on the days when the wind mph was literally at a 2, the creaking was in full effect all day! It was one of those sounds that you hear as a soundtrack while you're watching TV, sleeping, working and it becomes so annoying that I had to tell you about it.
I also thought the rooms could stand updating. The light near the hotel door worked but it didn't illuminate much at all. I felt like the room could have had the brighter, fresher feel that I've experienced at other Starwood properties.
Also, my room service meals were great except for the blueberry pancakes ... they were rather tasteless which was a shock compared to the other items I tried. The blueberries played the background to an even more bland pancake - I was underwhelmed. =\
Your staff is fantastic, though.
November 18, 2013
Rated 3 out of 5 by StephinOK Not the best experience
Room was clean.
Buffet Breakfast was good.
Hotel staff was pleasant & helpful
-Ice Maker on our floor and one below was broken
-Room air conditioning wasn't cooling as it should (we kept ours at 65 the whole stay and it wasn't cold in the room at all.
-Iron was broken and left streaks on my shorts when I tried to iron them
-Parking was full - so we had to find another parking garage (which actually worked out because it was only $5 a day- rather than $15)
-Pool was SO small. Being a holiday weekend, there were a lot of guests who wanted to use the pool- and it was too small to accommodate the number of guests that wanted to utilize it.
September 6, 2012
Rated 4 out of 5 by Muensch Missing some basics
The phone in rm 1234 Central has a problem. At the end of my stay I did discover that the desk phone does work IF you push a line button, but the bed phone has a real problem. The problem was reported, but there was no evidence that any service action occurred.
I do not understand why hotels use bottom sheets which do not cover the mattress so that all 4 sides get adequately tucked under. I find that uncomfortable for sleeping because a) I am tall & my feet go past the edge of he sheet and b)I move around which bunches up the sheet because it is not secured under the mattress.
Thank you for working with TACRAO on the "green" initiative.
November 9, 2012
Rated 3 out of 5 by olknight Very nice room, great service, great location, poor A/C in room
The suite was nice, well laid out and had plenty of room. For a suite, I expected the bedrooms to be in a separate room with a door - but this was a minor issue.
The biggest problem was the air conditioning. This hotel is using something called "Eco-Mode", which means the a/c is weak, and the fan turns off when no one is in the room. When you return to the room it takes at least 30 minutes before the place cools down enough to be noticeable. In addition, the instruction on how to set the fan are grossly inadequate. We had to call for help; the engineer who arrived explained how to set the fan. I found the air conditioning set up to be unacceptable.
September 5, 2012
Rated 5 out of 5 by BrainTumorDoctor Comfortable meeting hotel
I stayed at the Sheraton in Dallas for 2 nights while at a meeting, held in the attached meeting center. Check-in as an SPG member was quick and accurate, and my room was comfortable and clean. Mostly I ate what was provided at the meeting or ate out; I did have lunch at the lobby restaurant and it was bland and disappointingl. My only other complaint was the price of a tiny tube of toothpaste in the gift shop, which was excessive but I forgot to replenish my supply in my TSA-compatible container. The staff was all courteous and very helpful when people were trying to find meeting rooms without a map.
September 27, 2014
Rated 1 out of 5 by CAMichael Bad First Impression
I just joined SPG, and this is my first stay at a Starwood hotel. I won't be returning. I arrived on a Sunday evening, and was surprised to find the room had no toilet paper. Monday morning, I found that the coffee maker hadn't been cleaned from the previous guest. Monday evening, the room hadn't yet been cleaned, so I called Guest Services. They said someone would be sent to clean the room. I went to dinner, and came back at 10:15 PM, and the room still hadn't been cleaned. I called again, and finally someone showed up at 10:30 PM to clean the room.
While the lobby is beautiful, the room is just OK. But the service is unacceptable.
May 20, 2014
Rated 5 out of 5 by Leice87 Awesome Hotel experience
This hotel is excellent! I would especially like to recognize Jimmy, one of the bellman who was very kind and extremely helpful to me. During my stay, anything I needed help with, he was there to help me in a very respectful and professional manner. He was much more friendly and helpful than the concierge desk. At one point during my stay, I went to ask a question at the concierge desk and the person standing there looked right passed me and ignored me, which was disappointing. It was not crowed, I was the only one standing there. Sorry, I don't have a name, but it was on 5/24 around 4:30pm - she had black hair and wore glasses. Hope you can fix that.
May 29, 2012
Rated 4 out of 5 by TravelinJoe Nickle and dime you to death
The hotel was nice, got a special rate with a trade show (still high in my opinion), however, parking was $21.00 per day, no special deal if you were a guest. It's located down town so I can see charging for parking for random people off the street. Half of that rate for room guests would have been acceptable. Internet was $15.95 per day as well. Who charges for that in now a days? I'm a frequent member of another large hotel chain and I get free parking, internet, happy hour drinks and breakfast.. - I was a little shocked since I have not stayed at a Sheraton in a while. Guess this hotel chain really isn't for the business traveler.
August 8, 2012
Rated 2 out of 5 by gcmozart Expectations not met
We booked this hotel for location convienience for the NCA Cheer championships this weekend, and after the one night we booked, we are glad we did not book a second. For $139.00 a night, I felt that our $$ would have been better spent elsewhere. Here are our concerns...
1. You were not really setup to handle that type of crowd. Parking took over 30 minutes, check in took 45 minute to an hour.
2. We were told that "we were not eligable" for a cot for our three year old son. For $139.00, I think we were eligable or at least been advised on how to sleep him comfortably.
3. Valet was extremly busy and did their best, but the "we'll have your car in 5-minutes" line did not hold true. The three times I needed my vehicle, the wait time averaged 15 minutes. I will say though that we were recogonized as waiting and were tended to at that point by your valet staff which made it better.
We understand that hotels get crowded and being in downtown, traffic can be congested. But your hotel was severely not prepared to handle that type of traffic and we felt that you were just "running people through" and severely lost the connection with the paying customer. Yes, stress levels get high with employees and we understand that. But the most important aspect of a hotel stay, is to "be seen to and taken care of" Not just a "Here is your room, get out of our way, NEXT IN LINE PLEASE."
Please note, that we were not met with any rude staff members as I believe they were trying their best but the overall expereince was less than fullfilling.
Next year, I will be booking a room father up north where the crowds are smaller and I feel like a patron and not just another numbered guest.
March 4, 2013
Rated 5 out of 5 by GLOpie High-quality staff/service
On 30 July, I came to the Sheraton hotel in Dallas for a conference with the EEOC. While at the hotel, I received great service from the Sheraton staff. I have limited sight–legally blind and, thus, I appreciate assistance from supportive people. As I was checking-in to the hotel, I asked the clerk/reps for an easily accessible room -- that wouldn’t require too much navigation for me to locate it. The front-desk reps were very responsive and facilitated my request. They were friendly and gave me additional information, verbally regarding the hotel layout and other important features on the premises. Also, a concierge provided particularly helpful and quick services; for example, she expeditiously got new washcloths for me, plus she patiently answered my other questions, and she carefully gave me verbal directions to some nearby points of interest ... enabling me to enjoy some of the local offerings there in Dallas. Several of the banquet staff also assisted me, as they informed me of all the beverages/nourishment available during the conference sessions. Some staff, in a few instances, kindly brought the selected hot tea and food back to my table. The friendly service was impressive to me. Good work deserves recognition. These staff well represent quality service, congruous with the Sheraton reputation. I was also personally assisted by a manager; when I was needing to get back to my room on the 4th floor, I asked a person near the elevator, who happened to be a manager, for assistance with the elevator, and he quickly helped me. He shows exemplary leadership. The North Olive Street Sheraton hotel staff demonstrated genuine care which is highly commendable. Please relay my gratitude to them all for their excellent service. Thank you.
August 8, 2012
Rated 3 out of 5 by Paulo1056 Almost good enoug
Lovely facility but I had a number of issues:
1. My room was not maide up for 3 days. I finally found a housekeeper and asked her to do the room. It was done soon thereafter.
-As a result of the lack of attention to the room, I had garbage piled up for 3 days.
-I don't mind not changing sheets everyday,a and aplaud y our efforts to be environmentally conscious, but I did need towels and just to have the bed straightened up would have been nice.
2. The temperature controls were not good. The room got very warm at night, apparently due to the "perception"' that no one was in it.
3. The showers were too low pressure and was very loud once the shower was turned on.
August 15, 2014